Deluxe Twin Room, Multiple Beds | Premium bedding, in-room safe, desk, laptop workspace
Check availability

Reviews of Hilton Garden Inn Dublin City Centre

4 out of 5
Hilton Garden Inn Dublin City Centre
Custom House Quay, Dublin

Reviews

9.2

Wonderful

Rating 10 - Excellent. 656 out of 1003 reviews" "
Rating 8 - Good. 249 out of 1003 reviews" "
Rating 6 - Okay. 68 out of 1003 reviews" "
Rating 4 - Poor. 15 out of 1003 reviews" "
Rating 2 - Terrible. 15 out of 1003 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lynn, Burlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay in Dublin. Close to city Center
Stayed 2 nights in May 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful, clean, great breakfast and walkable to O’Connell St
Stayed 2 nights in May 2024

6/10 Okay

elizabeth

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
property was clean, good, food was good - reception staff was not knowledgable and some and one was not very friendly although the manager tried to make up for it
Stayed 2 nights in May 2024
Response from The Team at Hilton Garden Inn Dublin City Centre on 22 May 2024
Dear Elizabeth,Thank you for sharing your feedback with us. We are glad to hear that you found our property clean and enjoyed the food. However, we apologize for the less-than-satisfactory experience you had with some members of our reception staff. Providing knowledgeable and friendly service is a priority for us, and we regret any inconvenience caused. We appreciate your understanding and are pleased that the manager attempted to address the situation. Your comments will be shared with our team to ensure improvements are made. We hope to have the opportunity to welcome you back for a better experience in the future.Kind regards,The Team @Hilton Garden Inn Dublin City Centre

4/10 Poor

Phyllis

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The room was overpriced - no robs, small, no breakfast included…We stayed in another hotel on our first stop over in Dublin and it was much nicer and approx $200 less. Very disappointed and I will try to avoid booking a stay at a Hilton hotel on my next trip.
Stayed 1 night in May 2024
Response from HGI Dublin on 17 May 2024
Dear Phyllis,Thank you for taking time to review your stay with us. Your feedback is very important for us, as it outlines the areas where we are performing well and most important the areas where we might need some improvement. All your comments have been taken on board and will be discussed.We hope you will visit our hotel again in the future, giving us the opportunity to provide more comfortable and memorable stay for you.Best Regards,HGI Dublin

10/10 Excellent

Kaitlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from HGI Dublin on 17 May 2024
Dear Kaitlyn,Thank you very much for the high score regarding your stay with us.We hope you had an enjoyable time and we will be happy to welcome you back in the future.Best Regards,HGI Dublin

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the Hilton Garden Inn. Everything was within proximity, walking, busing. Highly recommended!
Stayed 7 nights in May 2024
Response from HGI Dublin on 12 May 2024
Dear Tammy , Thank you for taking the time to give us a feedback . We are glad you had a wonderful stay with us. We hope to have you here again with us in the future. Kind regards,

10/10 Excellent

Lawrance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distant to city center (15 minutes walk) to pubs, restaurants and shopping.
Stayed 4 nights in May 2024
Response from Marta on 9 May 2024
Dear Lawrance, Thank you for your stay with us. We really appreciate you taking the time to give us your review. We are thrilled to hear you had a good stay and found the location of the hotel convenient. We do hope to have you back again with us in the future. Kind Regards,

10/10 Excellent

Daniel

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities
Great location on Custom House Quay. Walkable from the 784 Dublin Express bus stop. Popular locations nearby. Parking garage attached to location.
Stayed 3 nights in May 2024
Response from Marta, Duty Manager on 9 May 2024
Dear Pedro, Thank you for being our guest at Hilton Garden Inn Dublin. We loved knowing how pleased you were with our hotels location and carparks location. Thank you again for your generous comments, and we look forward to your next visit!Regards,

6/10 Okay

John Hermann

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
It was much farther from the center of things than i had thought when I booked. But it was very clean and safe.
Stayed 4 nights in Apr 2024
Response from HGI Dublin on 12 May 2024
Dear John, Thank you for taking the time to give us a feedback. We do hope to have you back again in the future. Kind regards

10/10 Excellent

Joseph

Travelled with partner
Liked: Staff & service, property conditions & facilities
More towels and toilet paper when cleaning
Stayed 3 nights in May 2024
Response from HGI Dublin on 12 May 2024
Dear Joseph, Thank you for taking the time to give us such positive feedback. We do hope to have you back again in the future. Kind regards

8/10 Good

Nancy, Santa Cruz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adjacent to the EPIC Irish Immigration Museum and central to transportation trams and the downtown area. Wonderful city and the staff was always cheery and helpful!
Stayed 3 nights in Apr 2024
Response from Obeylin on 4 May 2024
Dear Nancy,On behalf of our entire staff, thank you for the nice review. We are glad our location was convenient for everything you wanted to do on this visit. We appreciate your valuable feedback, as we are dedicated to maintaining a high standard of service for our guests. It was a pleasure hosting your visit, and we look forward to seeing you again.Kind regards,Obeylin MartinezHilton Garden Inn Dublin City Centre

10/10 Excellent

Nicole, Littleton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location; walkable to everything in the city! Also very friendly staff.
Stayed 2 nights in Apr 2024
Response from Marta on 2 May 2024
Dear Nicole, Thank you for yours stay with us. We really appreciate you taking the time to give us such an excellent rating. We are thrilled to hear you had a good stay and found the location of the hotel convenient. We do hope to have you back again with us in the future. Kind Regards,

10/10 Excellent

Susie

Liked: Cleanliness, staff & service, property conditions & facilities
Great service!
Stayed 1 night in Apr 2024
Response from HGI Dublin City Centre on 1 May 2024
Dear Susie, Thank you for such a positive review! We are thrilled to know you found our hospitality service to your satisfactory. We look forward to welcoming you back in the near future.

8/10 Good

Lisa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a quick 24 hrs in Dublin. Quiet, clean and good staff!
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Dublin City Centre on 1 May 2024
Dear Lisa, Thank you for your stay with us. We really appreciate you taking the time to give us such feedback. We do hope you would consider staying again with us in the future. Kind regards

4/10 Poor

Kailey

Travelled with partner
Disliked: Cleanliness, amenities
Everything was old and faulty. The bed was LITERAL springs, no cushion at all. An alarm kept going off in our room and the front desk just said to “open a window.”
Stayed 1 night in Apr 2024
Response from HGI Dublin on 1 May 2024
Dear Kailey,Thank you for taking time to leave comments regarding your stay with us. Your feedback is very important for us and we appreciate it. We are sorry to hear you had this experience with our front desk staff, as well as the problem accruing with the alarm system in the room and uncomfortable beds. Thanks for letting us know so we can improve on this.Regards,

8/10 Good

Alexander, Ellon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Riverside views are good. Location central.Bus and lines nearby. Staff attentive
Stayed 7 nights in Apr 2024
Response from HGI Dublin on 1 May 2024
Dear Paul, Thank you for taking time to leave comments regarding your stay with us. Your feedback is very important for us and we appreciate it. We are delighted to read you liked your riverside room and that you found our hotel in a good location. We hope to welcome you back again in the future.Regards,

10/10 Excellent

joanne, Long Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Apr 2024
Response from Marta on 1 May 2024
Dear Joanne, Thank you for your recent stay with us. We appreciate you taking the time to give us such a positive rating. We hope to have you here again with us sometime in the future.

10/10 Excellent

Antonio

Liked: Staff & service, property conditions & facilities
Great hotel and area
Stayed 2 nights in Mar 2024
Response from HGI Dublin on 1 May 2024
Dear Antonio, Thank you for taking the time to give us such excellent rating. We hope to have you stay again with us in the future. Kind regards

10/10 Excellent

Rajbinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel lovely but area around hotel not so nice
Stayed 2 nights in Apr 2024
Response from HGI Dublin on 1 May 2024
Dear Rajbinder, Thank you for taking the time to give us such excellent rating. We are sorry to hear you didn't like the surrounding area. But we hope this doesn't effect you returning in the future. Kind regards

10/10 Excellent

Maristel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and accessible
Stayed 2 nights in Mar 2024
Response from Marta on 15 Apr 2024
Dear Maristel, Many thanks for taking the time to leave your positive review. We are glad our hotel was to your satisfaction - and we look forward to welcoming you again in the future. Regards, HGI Dublin City Centre

8/10 Good

Paul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room
Stayed 4 nights in Apr 2024
Response from HGI Dublin City Centre on 15 Apr 2024
Dear Paul, Thank you for taking time to leave comments regarding your stay with us. Your feedback is very important for us and we appreciate it. We are delighted to read you liked your room. We hope to welcome you back again in the future. Regards,

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay and it was a really nice and convenient hotel.
Stayed 2 nights in Apr 2024
Response from Marta on 15 Apr 2024
Dear Laura. Thank you for yours stay with us. We really appreciate you taking the time to give us such an excellent rating. We are thrilled to hear you had a good stay and found the location of the hotel convenient. We do hope to have you back again with us in the future. Kind Regards,

10/10 Excellent

Harry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facilities, good location, quiet and safe.
Stayed 5 nights in Apr 2024
Response from HGI Dublin City Centre on 15 Apr 2024
Dear Harry,Thank you for your stay with us. We really appreciate you taking the time to give us such an excellent review. We do hope to have back again with us in the future.Kind regards

10/10 Excellent

Lea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Marta on 15 Apr 2024
Dear Lea, Thank you for your excellent feedback. We do hope to have you back here again with us in the future.Regards, HGI Dublin City Centre

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, quiet and convenient. The beds were super comfortable 😊
Stayed 1 night in Apr 2024
Response from Marta on 15 Apr 2024
Dear Lisa, Thank you for yours stay with us. We really appreciate you taking the time to give us such an excellent rating. We do hope to have you back again with us in the future. Kind Regards,

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Clean, friendly, close to shopping. Staff very helpful.
Stayed 3 nights in Mar 2024
Response from Marta on 9 Apr 2024
Dear Scott, Thank you for your review! We are so happy to hear you enjoyed your stay with us here at Hilton Garden Inn Dublin and that you found our staff very helpful. We hope to welcome you back again in the future. Regards, HGI Dublin City Centre

10/10 Excellent

Christian

Great Location
Stayed 3 nights in Mar 2024
Response from Marta on 3 Apr 2024
Dear Christian, Thank you for yours stay with us.We really appreciate you taking the time to give us such an excellent rating. We are glad that you found our location adequate for your needs. We do hope to have you back again with us in the future. Kind Regards,

10/10 Excellent

Julie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff on check in were welcoming and helpful. Our room was clean and spacious. Breakfast was good value and delicious. We ate supper in the bar and service was quick. Would recommend.
Stayed 1 night in Mar 2024
Response from Marta on 3 Apr 2024
DearJulieThank you for yours stay with us.We really appreciate you taking the time to give us such an excellent rating. We are glad you you enjoyed our breakfast and that your room was to your satisfactory. We do hope to have you back again with us in the future. Kind Regards,

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
The location was perfect and within walking distance to so much.
Stayed 3 nights in Mar 2024
Response from Marta on 3 Apr 2024
Dear April. Thank you for yours stay with us.We really appreciate you taking the time to give us such an excellent rating. We are thrilled to hear you thought highly of our location. We do hope to have you back again with us in the future. Kind Regards,

8/10 Good

Xiao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall pretty good
Stayed 1 night in Mar 2024
Response from Marta on 3 Apr 2024
Dear XiaoThank you for yours stay with us.We really appreciate you taking the time to give us such an excellent rating. We do hope to have you back again with us in the future. Kind Regards,

10/10 Excellent

Arpan

Business traveller
Perfect location!
Stayed 1 night in Mar 2024
Response from Marta on 3 Apr 2024
Dear Arpan, Thank you for yours stay with us.We really appreciate you taking the time to give us such an excellent rating. We are glad that you found our hotel perfectly located within the city. We do hope to have you back again with us in the future. Kind Regards,

10/10 Excellent

Jacquelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marta on 3 Apr 2024
Dear Jacuelyn, Thank you for yours stay with us.We really appreciate you taking the time to give us such an excellent rating. We look forward to welcoming you back again.Kind Regards,

10/10 Excellent

Sergio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, breakfast had good variety, convenient location and within walkable distance to shopping and dinning.
Stayed 4 nights in Mar 2024
Response from HGI Dublin on 28 Mar 2024
Dear Sergio, Thank you for your stay with us. We really appreciate you taking the time to give us such excellent review. We do hope to have back again with us in the future.Kind regards

8/10 Good

Thomas

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View had construction site. Hotel restaurant food was so so. Bar prices expensive compared to local bars and restaurants.
Stayed 1 night in Mar 2024
Response from HGI Dublin on 28 Mar 2024
Dear Thomas,Thank you for your stay with us. We really appreciate you taking the time to give us feedback. We do hope to have you back again with us in the future.Kind regards

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
The property was super clean, great breakfast, interesting location with nearby sites and newer restaurants. Staff was pleasant and helpful. Facility was in top notch shape.
Stayed 1 night in Mar 2024
Response from HGI Dublin on 28 Mar 2024
Dear Andrew,Thank you for your stay with us. We really appreciate you taking the time to give us such an excellent rating. We do hope to have back again with us in the future.Kind regards

10/10 Excellent

alexander

Travelled with family
Liked: Amenities
Great location and tidy hotel with a great staff
Stayed 1 night in Mar 2024
Response from HGI Dublin on 23 Mar 2024
Hi Alexander,Thank you for your recent stay with us. We appreciate you taking the time to give us feedback. We hope to have you back again with us in the future.

8/10 Good

Alan, Roseville

Travelled with group
Ck in was not friendly, distanced professional, unlike our Ck in on Monday before. Bed was one of the worst I’ve been on in 30 years of international travel.
Stayed 4 nights in Mar 2024
Response from Hilton Garden Inn on 19 Mar 2024
We are really sorry to hear you had this experience at checkin.. Thanks for letting us know so we can improve on this.

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hilton Garden Inn on 19 Mar 2024
Dear Oliver,Thank you for that great score.

8/10 Good

Paul

Stayed 6 nights in Mar 2024
Response from Marta on 3 Apr 2024
Dear Paul, Thank you for yours stay with us.We really appreciate you taking the time to give us such an excellent rating. We do hope to have you back again with us in the future. Kind Regards,

10/10 Excellent

William

Stayed 1 night in Mar 2024
Response from Marta on 3 Apr 2024
Dear William, Thank you for yours stay with us.We really appreciate you taking the time to give us such an excellent rating. We do hope to have you back again with us in the future. Kind Regards,

10/10 Excellent

CELINDA

Liked: Cleanliness, staff & service, property conditions & facilities
Great area, safe .
Stayed 3 nights in Feb 2024
Response from HGI Dublin on 26 Feb 2024
Dear Celinda, Thank you for such positive feedback. We hope to have you here again with us in the future.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great! Staff was amazing, walking distance to like everything
Stayed 2 nights in Feb 2024
Response from HGI Dublin on 25 Feb 2024
Dear Jessica,Thank you very much for the lovely comments regarding your stay with us. Your feedback is very important for us and we appreciate it.We are delighted to read that you were happy with the location of our hotel and the service provided for you.We hope you had really an enjoyable time and we will be happy to welcome you back again in the future.Best Regards,HGI Dublin Team

10/10 Excellent

Tom

Great location next to Irish emigration history centre. 10 min walk to Oconnell st.
Stayed 2 nights in Feb 2024
Response from HGI Dublin on 25 Feb 2024
Dear Tom,Thank you for taking time to leave comments regarding your stay with us. Your feedback is very important for us and we appreciate it.We are delighted to read that you were happy with the location of our hotel.We hope you had an enjoyable time and we will be happy to welcome you back in the future.Best Regards,HGI Dublin Team

6/10 Okay

Nicola

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location hotel if you want to be a bit out of town and the hussle and bustle of the city. 20 mins on the bus from the airport. Lovely hotel but a few things that could be improved, Reception staff were too busy chatting to even ask how our stay was when we checked out and we encountered 2 members on check out. Basic customer Service. Bed was really uncomfortable, felt every spring. Lovely breakfast though. Area outside is going through a lot of work so really unsighlty outside, not the hotels fault.
Stayed 2 nights in Feb 2024
Response from HGI Dublin on 25 Feb 2024
Dear Nicola,Thank you for taking time to review your stay with us and leaving honest and detailed comments.Your feedback is very important for us, as it outlines the areas where we are performing well and most important the areas where we might need some improvement.All your comments have been taken on board.We hope you had an enjoyable time and we will be happy to welcome you back in the future.Best Regards,HGI Dublin Team

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness, staff & service
Staff very good
Stayed 3 nights in Feb 2024
Response from HGI Dublin on 19 Feb 2024
Hi Paul, We appreciate you taking the time out to give us your feedback on your recent stay with us. We do hope to have you here with us again in the future.Kind regards

4/10 Poor

Perri

Not Worth the Price Tag
I booked this as a surprise romantic getaway thinking booking a Hilton Hotel it would be something special. I was wrong. Although the service in the bar/restaurant was slow to the point we went and ordered at the counter as we thought they’d forgotten us even though there were only 3 other tables occupied. The room was very basic, for the price tag I expected a little more. The worst part was how thin the walls are. We go barely any sleep because it sounded like somebody had got into our room and I could hear somebody in a different room snoring! All in all I definitely wouldn’t go back or recommend it
Stayed 1 night in Feb 2024
Response from HGI Dublin on 19 Feb 2024
Hi Perri, Thank you for your feedback. I sincerely apologize for the experience you had during your stay with us. Your feedback will help us improve on providing excellent service to you our valued guest. We do hope that you would consider staying again with us in future.Kind regards

8/10 Good

JILL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location as you can walk into main centre in 15 mins. Away from all the hustle & bustle. Had a modernised room on front with lovely view. Only thing was the shower didn’t have much pressure. Would stay again.
Stayed 3 nights in Feb 2024
Response from HGI Dublin on 19 Feb 2024
Hi Jill , Thank you for taking the time to give us feedback. We are glad you enjoyed your stay with us. However, I wish to apologize for the experience you had with the shower. We look forward to welcoming you back again with us in the future.Kind regards

8/10 Good

Christopher

Stayed 3 nights in Feb 2024
Response from HGI Dublin on 23 Mar 2024
Thank you for your recent stay with us. We appreciate you taking the time to give us a rating. We hope to have you back again with us in the future.

8/10 Good

Lia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room 149 needs a new hair dryer
Stayed 2 nights in Feb 2024
Response from HGI Dublin on 14 Feb 2024
Dear Lia,Thank you for your feedback. It is very important for us and we appreciate it. Your comment has been passed to our Maintenance Manager.We hope you had an enjoyable time and we will be happy to welcome you back in the future.Best Regards,HGI Dublin Team

10/10 Excellent

Douglas

Travelled with family
Good location and great hotel
Stayed 2 nights in Feb 2024
Response from HGI Dublin on 13 Feb 2024
Hi Douglas, Thank you for taking the time to give us such positive feedback. We do hope to have you here again with us.