Outdoor pool

Reviews of Hilton Garden Inn Dubai Al Muraqabat

4 out of 5
Hilton Garden Inn Dubai Al Muraqabat
Abu Baker Al Siddique Road, Dubai

Reviews

8.6

Excellent

Rating 10 - Excellent. 326 out of 650 reviews" "
Rating 8 - Good. 219 out of 650 reviews" "
Rating 6 - Okay. 60 out of 650 reviews" "
Rating 4 - Poor. 21 out of 650 reviews" "
Rating 2 - Terrible. 24 out of 650 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marian

Liked: Cleanliness
Stayed 7 nights in Apr 2024
Response from HGI Al Muraqabat Team on 12 May 2024
Dear Marian,Thank you for taking the time and effort to complete our electronic guest questionnaire, following your recent stay at the Hilton Garden Inn Dubai Al Muraqabat.We are well pleased to note that you found our overall service and facilities to your satisfaction considering your loyalty to Hilton brand and your gratification with the service rendered by our staff as this is what we strive to achieve at all times.We do look forward to welcoming you back to Hilton Garden Inn Dubai Al Muraqabat, in the near future as we intend to make your next stay more incredible.kind regards HGI-Almuraqabat Team

10/10 Excellent

Issac

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goood stay.
Stayed 2 nights in Apr 2024
Response from HGI Al Muraqabat Team on 22 Apr 2024
Dear Issac,Thank you for taking the time and effort to complete our electronic guest questionnaire, following your recent stay at the Hilton Garden Inn Dubai Al Muraqabat.We are well pleased to note that you found our overall service and facilities to your satisfaction considering your loyalty to Hilton brand and your gratification with the service rendered by our staff as this is what we strive to achieve at all times.We do look forward to welcoming you back to Hilton Garden Inn Dubai Al Muraqabat, in the near future as we intend to make your next stay more incredible.kind regardsHGI-almuraqabat

8/10 Good

Amir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is close to airport, staff gave good service, place was clean. The breakfast could be improved limited variety.
Stayed 4 nights in Apr 2024
Response from HGI Al Muraqabat Team on 21 Apr 2024
Dear Amir,Thank you for taking the time and effort to complete our electronic guest questionnaire, following your recent stay at the Hilton Garden Inn Dubai Al Muraqabat.We are well pleased to note that you found our overall service and facilities to your satisfaction considering your loyalty to Hilton brand and your gratification with the service rendered by our staff as this is what we strive to achieve at all times.We do look forward to welcoming you back to Hilton Garden Inn Dubai Al Muraqabat, in the near future as we intend to make your next stay more incredible.kind regards HGI-Almuraqabat Team

6/10 Okay

Annette

Stayed 3 nights in Apr 2024
Response from HGI Al Muraqabat Team on 5 May 2024
Dear Annette,Thank you for taking the time and effort to complete our electronic guest questionnaire, following your recent stay at Hilton Garden Inn Dubai Al Muraqabat.We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. We would like to elaborate more details in specific of your disappointment against the low rating. kind regards HGI-Almuraqabat Team

10/10 Excellent

Kashif

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you have a car, property is ideally located in deira towards bur dubai. It’s a good location to stay in terms of proximity with car. There is a station walkable within 5 minutes but I have never tried it. Staff is good and supportive (cheers to may at reception and another guy who was at night shift). There is laundry to use for free but, I had challenge with the laundry machine as it was not completely operative. Overall good hotel and location.
Stayed 1 night in Apr 2024
Response from Hotel Team on 7 Apr 2024
Dear Kashif,Thank you so much for taking the time to share your feedback about your recent stay with us. We greatly appreciate your kind words and are thrilled to hear that you had a positive experience overall.We're delighted to know that you found our property to be ideally located in Deira towards Bur Dubai, especially convenient for guests with a car. We're glad to hear that our staff, particularly May at reception and the night shift team member, provided you with excellent service and support throughout your stay.We apologize for any inconvenience you experienced with the laundry machine and appreciate your understanding. Rest assured, we will address this issue promptly to ensure a smoother experience for our future guests.Your positive rating means a lot to us, and we're grateful for your continued support. We look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know.Warm regards,Calvin D'CunhaFront Office IN / Charge

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was absolutely beautiful Staff we amazing and helped with everything we would need couldn’t ask for better Got a clean room to come to every night The pool is lovely THE FOOD WAS INCREDIBLE and the waiters where even better accommodating everyone Also there are markets and a street near by with shops and it feels like such a safe area I came with my sister and 2 women in the street we where fine Perfect and cheap place to stay
Stayed 7 nights in Mar 2024
Response from Hotel Team on 4 Apr 2024
Dear Olivia,Thank you so much for taking the time to share your wonderful experience at our hotel. We're absolutely thrilled to hear that you enjoyed every aspect of your stay with us, from the beautiful surroundings to the attentive staff and delicious food.It's always our goal to ensure that each guest feels welcomed, comfortable, and well taken care of, so we're delighted to know that we exceeded your expectations in every way.Your compliments about our clean rooms, lovely pool, and incredible food mean the world to us, and we'll be sure to pass along your kind words to our dedicated team members who work hard to make every guest's experience memorable.We're also glad to hear that you felt safe and enjoyed exploring the nearby markets and shops. Our location is indeed convenient and offers a vibrant atmosphere for our guests to explore and enjoy.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again soon for another perfect and affordable stay!Warm regards,Calvin D'CunhaFront Office IN / Charge

10/10 Excellent

Adan

Stayed 2 nights in Mar 2024
Response from HGI Al Muraqabat Team on 20 Mar 2024
Dear Adan,Thank you for taking the time and effort to complete our electronic guest questionnaire, following your recent stay at the Hilton Garden Inn Dubai Al Muraqabat.We are well pleased to note that you found our overall service and facilities to your satisfaction considering your loyalty to Hilton brand and your gratification with the service rendered by our staff as this is what we strive to achieve at all times.We do look forward to welcoming you back to Hilton Garden Inn Dubai Al Muraqabat, in the near future as we intend to make your next stay more incredible.

6/10 Okay

Reepa

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I stayed recently in February and had originally booked an accessible King room. At check-in was told that the room isn't available as it had been taken. We were moved to a different King room and told we can change rooms the following day. This wasn't very professional considering I had booked in August 2023 and a week before confirmed everything. We noticed in this room that the extractor fan in the bathroom wasn't working but didn't think too much of it. It then was about 3pm the next day before we were given the second room which wasted the whole morning. The second room bathroom was a wet-room and the extractor fan wasn't working here either. We raised it with the hotel and they sent someone to look at it. The following day they were still trying to fix it and turned out the pipes had eroded on the roof causing it to affect all rooms. How was this the first they became aware of it? The smell in the bathroom was unbearable and constantly damp/mould smelling. It ruined our experience of the hotel
Stayed 7 nights in Feb 2024
Response from Hotel Team on 14 Mar 2024
Dear Reepa,Thank you for sharing your experience with us on Expedia. We sincerely apologize for the inconvenience and disappointment you experienced during your recent stay with us in February.We understand the frustration of not receiving the room you originally booked and the inconvenience of having to switch rooms the following day. It is unacceptable that the extractor fan issues in both rooms were not promptly addressed, and we apologize for the inconvenience and discomfort this caused you. Rest assured, we have addressed these concerns with our team to prevent such occurrences in the future.Regarding the issue with the extractor fan and the pipes on the roof, we regret that this problem was not identified sooner. We take cleanliness and maintenance seriously, and we are deeply sorry for the impact this had on your experience.Your feedback is invaluable to us as it helps us identify areas for improvement. We have taken your comments seriously and will work diligently to ensure that similar issues do not occur in the future.We would like to extend our sincerest apologies once again and hope that you will consider giving us another opportunity to provide you with the exceptional experience you deserve.If you have any further concerns or would like to discuss your stay in more detail, please feel free to contact us directly.Warm regards,Calvin D'CunhaFront Office IN / Charge

10/10 Excellent

Nitu

Stayed 2 nights in Feb 2024
Response from Hotel Team on 21 Mar 2024
Dear Nitu,Thank you for taking the time to rate your recent stay with us on Expedia. We're delighted to see that you had a wonderful experience during your time at our hotel.If you have any specific feedback or suggestions for us to further improve our services, please don't hesitate to reach out. We value your input and look forward to welcoming you back for another fantastic stay in the future.Warm regards,Calvin D'CunhaFront Office IN / Charge

10/10 Excellent

faris

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 2 nights in Jan 2024
Response from HGI Al Muraqabat Team on 26 Feb 2024
Dear Faris,Thank you for taking the time and effort to complete our electronic guest questionnaire, following your recent stay at the Hilton Garden Inn Dubai Al Muraqabat.We are well pleased to note that you found our overall service and facilities to your satisfaction considering your loyalty to Hilton brand and your gratification with the service rendered by our staff as this is what we strive to achieve at all times.We do look forward to welcoming you back to Hilton Garden Inn Dubai Al Muraqabat, in the near future as we intend to make your next stay more incredible.kind regards HGI-Almuraqabat Team

10/10 Excellent

Sihin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Team on 24 Feb 2024
Dear Sihin,Thank you so much for taking the time to share your positive experience and awarding us a perfect 5-star rating on Expedia! We truly appreciate your feedback and are delighted to hear that you had a great stay with us.Our team works hard to provide excellent service, and we're thrilled that it made a positive impact on your experience. If there's anything specific you enjoyed or any suggestions you have for us to make your next visit even better, please feel free to share.We hope to have the pleasure of welcoming you back in the future. If you have any further questions or need assistance, please don't hesitate to reach out.Thanks again for choosing us!Best regards,HGI Al Muraqabat Team

10/10 Excellent

Ume

Stayed 5 nights in Feb 2024
Response from Hotel Team on 21 Mar 2024
Dear Ume,Thank you for taking the time to rate your recent stay with us on Expedia. We're thrilled to see that you had a fantastic experience during your time at our hotel.Your positive rating means a lot to us, and we truly appreciate your feedback. If you have any further comments or suggestions for us, please feel free to share them.We hope to have the pleasure of welcoming you back for another memorable stay in the future.Warm regards,Calvin D'CunhaFront Office IN / Charge

10/10 Excellent

Ayat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean and nice great costumer service and nice area and safe
Stayed 4 nights in Feb 2024
Response from Hotel Team on 24 Feb 2024
Dear Ayat,Thank you so much for taking the time to share your wonderful experience and for awarding us a perfect 5-star rating on Expedia! We are thrilled to hear that you found our hotel very clean and nice, and that you appreciated our great customer service.We're delighted that you enjoyed the surrounding area and felt it was safe. Providing a comfortable and safe environment for our guests is a top priority for us.Your positive feedback is truly rewarding for our team, and we look forward to having the pleasure of welcoming you back for another exceptional stay. If there's anything specific you enjoyed or any suggestions you may have, feel free to share.Thanks again for choosing us and for your kind words!Best regards,HGI Al Muraqabat Team

2/10 Terrible

Hanifa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from HGI Al Muraqabat Team on 19 Feb 2024
Dear Hanifa,Thank you for taking the time and effort to complete our electronic guest questionnaire, following your recent stay at Hilton Garden Inn Dubai Al Muraqabat.We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. We would like to elaborate more details in specific of your disappointment against the low rating. We sincerely hope to have the opportunity to welcome you back in the near future to Make It Right for you.kind regards HGI-Almuraqabat Team

10/10 Excellent

kirandeep

Stayed 3 nights in Feb 2024
Response from Hotel Team on 21 Mar 2024
Dear Kirandeep,Thank you for taking the time to rate your recent stay with us on Expedia. We're delighted to see that you had a wonderful experience during your time at our hotel.Your perfect rating is greatly appreciated, and we're thrilled to know that you were satisfied with your stay. If you have any specific feedback or suggestions for us, please don't hesitate to share.We look forward to welcoming you back for another fantastic stay in the future.Warm regards,Calvin D'CunhaFront Office IN / Charge

8/10 Good

Saikou oumar

Stayed 2 nights in Jan 2024
Response from HGI Al Muraqabat Team on 3 Feb 2024
Dear Saikou Oumar,Thank you for taking the time and effort to complete our electronic guest questionnaire, following your recent stay at the Hilton Garden Inn Dubai Al Muraqabat.We are well pleased to note that you found our overall service and facilities to your satisfaction considering your loyalty to Hilton brand and your gratification with the service rendered by our staff as this is what we strive to achieve at all times.We do look forward to welcoming you back to Hilton Garden Inn Dubai Al Muraqabat, in the near future as we intend to make your next stay more incredible.kind regards Hotel Team

10/10 Excellent

Seid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from HGI Al Muraqabat Team on 3 Feb 2024
Dear Mr. Seid,Thank you for taking the time and effort to complete our electronic guest questionnaire, following your recent stay at the Hilton Garden Inn Dubai Al Muraqabat.We are well pleased to note that you found our overall service and facilities to your satisfaction considering your loyalty to Hilton brand and your gratification with the service rendered by our staff as this is what we strive to achieve at all times.We do look forward to welcoming you back to Hilton Garden Inn Dubai Al Muraqabat, in the near future as we intend to make your next stay more incredible.kind regardsHotel Team

10/10 Excellent

Sihin

Stayed 2 nights in Jan 2024
Response from HGI Al Muraqabat Team on 3 Feb 2024
Dear Sihin,Thank you for taking the time and effort to complete our electronic guest questionnaire, following your recent stay at the Hilton Garden Inn Dubai Al Muraqabat.We are well pleased to note that you found our overall service and facilities to your satisfaction considering your loyalty to Hilton brand and your gratification with the service rendered by our staff as this is what we strive to achieve at all times.We do look forward to welcoming you back to Hilton Garden Inn Dubai Al Muraqabat, in the near future as we intend to make your next stay more incredible.kind regards Hotel Team

10/10 Excellent

Tewodros

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff!!
Stayed 6 nights in Jan 2024
Response from HGI Al Muraqabat Team on 3 Feb 2024
Dear Mr.Tewodros,Thank you for taking the time and effort to complete our electronic guest questionnaire, following your recent stay at the Hilton Garden Inn Dubai Al Muraqabat.We are well pleased to note that you found our overall service and facilities to your satisfaction considering your loyalty to Hilton brand and your gratification with the service rendered by our staff as this is what we strive to achieve at all times.We do look forward to welcoming you back to Hilton Garden Inn Dubai Al Muraqabat, in the near future as we intend to make your next stay more incredible.kind regards Hotel Team

10/10 Excellent

Stellah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed is so comfy and the staff are helpful.
Stayed 5 nights in Jan 2024
Response from HGI Al Muraqabat Team on 3 Feb 2024
Dear MS. Stellah,Thank you for taking the time and effort to complete our electronic guest questionnaire, following your recent stay at the Hilton Garden Inn Dubai Al Muraqabat.We are well pleased to note that you found our overall service and facilities to your satisfaction considering your loyalty to Hilton brand and your gratification with the service rendered by our staff as this is what we strive to achieve at all times.We do look forward to welcoming you back to Hilton Garden Inn Dubai Al Muraqabat, in the near future as we intend to make your next stay more incredible.kind regardsHotel Team

10/10 Excellent

Philip

Staff helpful and treat people with respect.
Room and hotel clean
Stayed 3 nights in Jan 2024
Response from HGI Al Muraqabat Team on 16 Jan 2024
Dear Philip,Thank you for taking the time and effort to complete our electronic guest questionnaire, following your recent stay at the Hilton Garden Inn Dubai Al Muraqabat.We are well pleased to note that you found our overall service and facilities to your satisfaction considering your loyalty to Hilton brand and your gratification with the service rendered by our staff as this is what we strive to achieve at all times.We do look forward to welcoming you back to Hilton Garden Inn Dubai Al Muraqabat, in the near future as we intend to make your next stay more incredible.kind regards Hotel Team

10/10 Excellent

MUHAMMAD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good proximity to the metro and excellent helpful staff. Notable mention goes to the manager Mr Zahid who was friendly and approachable with an excellent professionalism. Paras had given us an excellent welcome during check in and Dilwar who cleaned our room had been courteous and friendly throughout our stay.
Stayed 4 nights in Jan 2024
Response from HGI Al Muraqabat Team on 14 Jan 2024
Dear Muhammad,Thank you for taking the time and effort to complete our electronic guest questionnaire, following your recent stay at Hilton Garden Inn Dubai Al Muraqabat.We really enjoy reading your detailed and very helpful review and what it pleased us most is that you had a wonderful time while staying with us. Moreover, we thank you for highlighting the warm, friendly, and personalized service you received from our team and from Zahid, Paras & Delawar in particular. I can assure you that your kind words and compliments have been conveyed not only with the Team Members mentioned namely.Thank you once again and we look forward to welcoming you back in the near future. Please do not hesitate to contact us should you need our assistance with your next booking.kind regards Hotel Team

10/10 Excellent

Sihin

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Jan 2024
Response from HGI Al Muraqabat Team on 12 Jan 2024
Dear Sihin,Thank you for taking the time and effort to complete our electronic guest questionnaire, following your recent stay at the Hilton Garden Inn Dubai Al Muraqabat.We are well pleased to note that you found our overall service and facilities to your satisfaction considering your loyalty to Hilton brand and your gratification with the service rendered by our staff as this is what we strive to achieve at all times.We do look forward to welcoming you back to Hilton Garden Inn Dubai Al Muraqabat, in the near future as we intend to make your next stay more incredible.kind regards HGI-Almuraqabat

8/10 Good

Luciana

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from HGI Al Muraqabat Team on 9 Jan 2024
Dear Luciana,Thank you for taking the time and effort to complete our electronic guest questionnaire, following your recent stay at the Hilton Garden Inn Dubai Al Muraqabat.We are well pleased to note that you found our overall service and facilities to your satisfaction considering your loyalty to Hilton brand and your gratification with the service rendered by our staff as this is what we strive to achieve at all times.We do look forward to welcoming you back to Hilton Garden Inn Dubai Al Muraqabat, in the near future as we intend to make your next stay more incredible.kind regards HGI-Almuraqabat Team

10/10 Excellent

Sihin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from HGI Al Muraqabat Team on 9 Jan 2024
Dear Sihin,Thank you for taking the time and effort to complete our electronic guest questionnaire, following your recent stay at the Hilton Garden Inn Dubai Al Muraqabat.We are well pleased to note that you found our overall service and facilities to your satisfaction considering your loyalty to Hilton brand and your gratification with the service rendered by our staff as this is what we strive to achieve at all times.We do look forward to welcoming you back to Hilton Garden Inn Dubai Al Muraqabat, in the near future as we intend to make your next stay more incredible.kind regards Hotel Team

8/10 Good

THANH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Dec 2023
Response from HGI Al Muraqabat Team on 28 Dec 2023
Dear Thanh,Thank you for taking the time and effort to complete our electronic guest questionnaire, following your recent stay at the Hilton Garden Inn Dubai Al Muraqabat.We are well pleased to note that you found our overall service and facilities to your satisfaction considering your loyalty to Hilton brand and your gratification with the service rendered by our staff as this is what we strive to achieve at all times.We do look forward to welcoming you back to Hilton Garden Inn Dubai Al Muraqabat, in the near future as we intend to make your next stay more incredible.kind regards Hotel Team

4/10 Poor

Mohamad

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from HGI Al Muraqabat Team on 3 Feb 2024
Dear Mohamad,Thank you for taking the time and effort to complete our electronic guest questionnaire, following your recent stay at Hilton Garden Inn Dubai Al Muraqabat.We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. We would like to elaborate more details in specific of your disappointment against the low rating. We sincerely hope to have the opportunity to welcome you back in the near future to Make It Right for you.kind regards HGI-Almuraqabat

6/10 Okay

DIMITRIOS

Stayed 2 nights in Dec 2023
Response from HGI Al Muraqabat Team on 23 Dec 2023
Dear Dimitrios,Thank you for taking the time and effort to complete our electronic guest questionnaire, following your recent stay at the Hilton Garden Inn Dubai Al Muraqabat.We are well pleased to note that you found our overall service and facilities to your satisfaction considering your loyalty to Hilton brand and your gratification with the service rendered by our staff as this is what we strive to achieve at all times.We do look forward to welcoming you back to Hilton Garden Inn Dubai Al Muraqabat, in the near future as we intend to make your next stay more incredible.kind regardsHotel Team

10/10 Excellent

THANH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb!!! Better than all comparable rating hotels in the US that we had stayed in.
Stayed 1 night in Dec 2023
Response from HGI Al Muraqabat Team on 16 Dec 2023
Dear Thanh,Thank you for taking the time and effort to complete our electronic guest questionnaire, following your recent stay at the Hilton Garden Inn Dubai Al Muraqabat.We are well pleased to note that you found our overall service and facilities to your satisfaction considering your loyalty to Hilton brand and your gratification with the service rendered by our staff as this is what we strive to achieve at all times.We do look forward to welcoming you back to Hilton Garden Inn Dubai Al Muraqabat, in the near future as we intend to make your next stay more incredible.

10/10 Excellent

feras, mississauga

Stayed 1 night in Dec 2023
Response from HGI Al Muraqabat Team on 3 Jan 2024
Dear Feras,Thank you for taking the time and effort to complete our electronic guest questionnaire, following your recent stay at the Hilton Garden Inn Dubai Al Muraqabat.We are well pleased to note that you found our overall service and facilities to your satisfaction considering your loyalty to Hilton brand and your gratification with the service rendered by our staff as this is what we strive to achieve at all times.We do look forward to welcoming you back to Hilton Garden Inn Dubai Al Muraqabat, in the near future as we intend to make your next stay more incredible.kind regardsHotel team

10/10 Excellent

feras, mississauga

Stayed 1 night in Dec 2023
Response from HGI Al Muraqabat Team on 2 Jan 2024
Dear Feras, Thank you for taking the time and effort to complete our electronic guest questionnaire, following your recent stay at the Hilton Garden Inn Dubai Al Muraqabat.We are well pleased to note that you found our overall service and facilities to your satisfaction considering your loyalty to Hilton brand and your gratification with the service rendered by our staff as this is what we strive to achieve at all times.We do look forward to welcoming you back to Hilton Garden Inn Dubai Al Muraqabat, in the near future as we intend to make your next stay more incredible.kind regards Hotel Team

2/10 Terrible

nirup

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel is not smoke friendly it starts literally in the elevators . Showers in the rooms automatically go high to low , room service not done on time , breakfast veg menu we were not informed of order options overall never stay at this one its not Hilton standard
Stayed 3 nights in Nov 2023
Response from HGI Al Muraqabat Team on 9 Dec 2023
Dear Nirup,Thank you for taking the time and effort to complete our electronic guest questionnaire, following your recent stay at Hilton Garden Inn Dubai Al Muraqabat.We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. We sincerely hope to have the opportunity to welcome you back in the near future to Make It Right for you.kind regards Hotel Team

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
We needed a cheap clean hotel close to DXB and this was perfect. Also liked they had a bus to the Dubai Mall but it only left once a day. It was a
Stayed 1 night in Nov 2023
Response from HGI Al Muraqabat Team on 30 Nov 2023
Dear Andrew,Thank you for taking the time and effort to complete our electronic guest questionnaire, following your recent stay at the Hilton Garden Inn Dubai Al Muraqabat.We are well pleased to note that you found our overall service and facilities to your satisfaction considering your loyalty to Hilton brand and your gratification with the service rendered by our staff as this is what we strive to achieve at all times.We do look forward to welcoming you back to Hilton Garden Inn Dubai Al Muraqabat, in the near future as we intend to make your next stay more incredible.kind Regards Hotel Team

8/10 Good

Ma. Teresita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So easy to get around the city centre - free shuttle is available, making it easy and convenient. Very easy to hail a cab going to whichever direction you're headed. Staff were accommodating and friendly. Room was clean. Breakfast buffet could improve though and offer more types of bread and meats.
Stayed 4 nights in Nov 2023
Response from HGI Al Muraqabat Team on 30 Nov 2023
Dear Ma,Thank you for taking the time and effort to complete our electronic guest questionnaire, following your recent stay at the Hilton Garden Inn Dubai Al Muraqabat.We are well pleased to note that you found our overall service and facilities to your satisfaction considering your loyalty to Hilton brand and your gratification with the service rendered by our staff as this is what we strive to achieve at all times.We do look forward to welcoming you back to Hilton Garden Inn Dubai Al Muraqabat, in the near future as we intend to make your next stay more incredible.kind Regards Hotel Team

10/10 Excellent

Mitchie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to our meeting venue
Stayed 5 nights in Nov 2023
Response from HGI Al Muraqabat Team on 30 Nov 2023
Dear Mitchie,Thank you for taking the time and effort to complete our electronic guest questionnaire, following your recent stay at the Hilton Garden Inn Dubai Al Muraqabat.We are well pleased to note that you found our overall service and facilities to your satisfaction considering your loyalty to Hilton brand and your gratification with the service rendered by our staff as this is what we strive to achieve at all times.We do look forward to welcoming you back to Hilton Garden Inn Dubai Al Muraqabat, in the near future as we intend to make your next stay more incredible.kind Regards Hotel Team

4/10 Poor

s

Stayed 1 night in Nov 2023
Response from HGI Al Muraqabat Team on 16 Dec 2023
Dear Guest,Thank you for taking the time and effort to complete our electronic guest questionnaire, following your recent stay at Hilton Garden Inn Dubai Al Muraqabat.We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. We would like to elaborate more details in specific of your disappointment against the low rating. We sincerely hope to have the opportunity to welcome you back in the near future to Make It Right for you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The website states that there is a shuttle bus to/from the airport, and is not the case.
Stayed 1 night in Nov 2023
Response from HGI Al Muraqabat Team on 30 Nov 2023
Dear Guest,Thank you for taking the time and effort to complete our electronic guest questionnaire, following your recent stay at Hilton Garden Inn Dubai Al Muraqabat.We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. kind Regards Hotel Team

8/10 Good

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet Clean Room
Stayed 1 night in Nov 2023
Response from HGI Al Muraqabat Team on 10 Nov 2023
Dear Pam,Thank you for taking the time and effort to complete our electronic guest questionnaire, following your recent stay at the Hilton Garden Inn Dubai Al Muraqabat.We are well pleased to note that you found our overall service and facilities to your satisfaction considering your loyalty to Hilton brand and your gratification with the service rendered by our staff as this is what we strive to achieve at all times.We do look forward to welcoming you back to Hilton Garden Inn Dubai Al Muraqabat, in the near future as we intend to make your next stay more incredible.kind regards Hotel Team HGI-Al muraqabat

10/10 Excellent

Lalaine

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located to areas we would like to do and visit.
Stayed 2 nights in Nov 2023
Response from HGI Al Muraqabat Team on 8 Nov 2023
Dear Lalaine,Thank you for taking the time and effort to complete our electronic guest questionnaire, following your recent stay at the Hilton Garden Inn Dubai Al Muraqabat.We are well pleased to note that you found our overall service and facilities to your satisfaction considering your loyalty to Hilton brand and your gratification with the service rendered by our staff as this is what we strive to achieve at all times.We do look forward to welcoming you back to Hilton Garden Inn Dubai Al Muraqabat, in the near future as we intend to make your next stay more incredible.kind regards Hotel Team,HGI-Almuraqabat

10/10 Excellent

Murad

Liked: Amenities, property conditions & facilities
Nice and clean. Great atmosphere
Stayed 2 nights in Nov 2023
Response from HGI Al Muraqabat Team on 8 Nov 2023
Dear Murad,Thank you for taking the time and effort to complete our electronic guest questionnaire, following your recent stay at the Hilton Garden Inn Dubai Al Muraqabat.We are well pleased to note that you found our overall service and facilities to your satisfaction considering your loyalty to Hilton brand and your gratification with the service rendered by our staff as this is what we strive to achieve at all times.We do look forward to welcoming you back to Hilton Garden Inn Dubai Al Muraqabat, in the near future as we intend to make your next stay more incredible.kind regards HGI-Almuraqabat

4/10 Poor

Duncan

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Hotel Team on 4 Nov 2023
Dear Duncan,Thank you for taking the time and effort to post a personal review here at Expedia following your recent stay at the Hilton Garden Inn Dubai Al Muraqabat.We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. We would like to elaborate more details in specific of your disappointment against the low rating. We sincerely hope to have the opportunity to welcome you back in the near future to Make It Right for you.Regards,HGI Al Muraqabat team

10/10 Excellent

Dekha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from HGI Al Muraqabat Team on 29 Oct 2023
Dear Dekha,Thank you for taking the time and effort to complete our electronic guest questionnaire, following your recent stay at the Hilton Garden Inn Dubai Al Muraqabat.We are well pleased to note that you found our overall service and facilities to your satisfaction considering your loyalty to Hilton brand and your gratification with the service rendered by our staff as this is what we strive to achieve at all times.We do look forward to welcoming you back to Hilton Garden Inn Dubai Al Muraqabat, in the near future as we intend to make your next stay more incredible.kind regards Hotel TeamHGI-Almuraqbat

2/10 Terrible

zubair

Stayed 1 night in Oct 2023
Response from HGI Al Muraqabat Team on 29 Oct 2023
Dear Zubair,Thank you for taking the time and effort to complete our electronic guest questionnaire, following your recent stay at Hilton Garden Inn Dubai Al Muraqabat.We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. We would like to elaborate more details in specific of your disappointment against the low rating. We sincerely hope to have the opportunity to welcome you back in the near future to Make It Right for you.kind regards Hotel Team

10/10 Excellent

Samreen

Stayed 5 nights in Jul 2023
Response from Hotel Team on 23 Oct 2023
Dear Samreen,Thank you for taking the time and effort to post a personal review here at Expedia following your recent stay at the Hilton Garden Inn Dubai Al Muraqabat.We are delighted to note that you found our overall service and facilities to your satisfaction, as this is what we strive to achieve at all times.We do look forward to welcoming you back to the Hilton Garden Inn Dubai Al Muraqabat, in the not-too-distant future.Regards,HGI Al Muraqabat team

10/10 Excellent

John Duane, Manchester

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't say anything negative about the hotel or staff , absolute pleasure to be there . Thank you
Stayed 6 nights in Sep 2023
Response from Hotel Team on 12 Oct 2023
Dear John Duane, Thank you for taking your time to post a personal review on our Expedia page based on your recent stay at Hilton Garden Inn Dubai Al Muraqabat.We are well pleased to note that you found our overall service and facilities to your satisfaction considering your loyalty to our property and your gratification with the service rendered by our staff as this is what we strive to achieve at all times.We do look forward to welcoming you back to Hilton Garden Inn Dubai Al Muraqabat, in the near future as we intend to make your next stay more incredible.Sincerely yours,HGI Al Muraqabat team

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been to this hotel a couple of times now and a warm welcome is guaranteed. Very friendly and polite staff that show upmost respect to its guests.
Stayed 3 nights in Sep 2023
Response from Hotel Team on 12 Oct 2023
Dear Fabian,Thank you for taking the time and effort to post a personal review here at Expedia following your recent stay at the Hilton Garden Inn Dubai Al Muraqabat.We are delighted to note that you found our overall service and facilities to your satisfaction, as this is what we strive to achieve at all times.We do look forward to welcoming you back to the Hilton Garden Inn Dubai Al Muraqabat, in the not-too-distant future.Regards,HGI Al Muraqabat team

10/10 Excellent

shafiqali, sanford

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is pretty decent and well maintained. The Elevators are fast. However, I noticed the front desk is short staffed even, concierge service needs a bit of boost such as increasing bell boy to help customers around.
Stayed 1 night in Oct 2023
Response from Hotel Team on 12 Oct 2023
Dear Shafiqali,Thank you for taking the time and effort to post a personal review here at Expedia following your recent stay at the Hilton Garden Inn Dubai Al Muraqabat.We always strive to deliver the most unforgettable experiences to all of our guests and it is very rewarding to read that we succeeded in doing so.I will make sure to share your compliments with the rest of the team for whom I am sure it was a pleasure to assist you.We look forward to welcoming you soon again!Warm regards,HGI Al Muraqabat team

8/10 Good

Hamid

Stayed 2 nights in Oct 2023
Response from Hotel Team on 24 Oct 2023
Dear Hamid, Thank you for taking the time and effort to post a personal review here at Expedia following your recent stay at the Hilton Garden Inn Dubai Al Muraqabat.We are delighted to note that you found our overall service and facilities to your satisfaction, as this is what we strive to achieve at all times.We do look forward to welcoming you back to the Hilton Garden Inn Dubai Al Muraqabat, in the not-too-distant future.Regards,HGI Al Muraqabat team

8/10 Good

IRFANBHAI

Liked: Cleanliness, staff & service
Stayed for 6 nights was overall good.
Stayed 5 nights in Sep 2023
Response from HGI Al Muraqabat Team on 28 Sep 2023
Dear Mr. Irfan Bhai,Thank you for taking the time and effort to complete our electronic guest questionnaire, following your recent stay at the Hilton Garden Inn Dubai Al Muraqabat.We are well pleased to note that you found our overall service and facilities to your satisfaction considering your loyalty to Hilton brand and your gratification with the service rendered by our staff as this is what we strive to achieve at all times.We do look forward to welcoming you back to Hilton Garden Inn Dubai Al Muraqabat, in the near future as we intend to make your next stay more incredible.kind regards HGI-Almuraqabat

10/10 Excellent

Mz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Team on 25 Sep 2023
Dear Mz,Thank you for taking the time to rating us with 10 out of 10. We always strive to deliver the most unforgettable experiences to all of our guests and it is very rewarding to read that we succeeded in doing so.We look forward to welcoming you soon again!Warm regards,HGI Al Muraqabat team