Reception

Reviews of OYO Townhouse Donaldsonville - Gonzale

2.5 out of 5
OYO Townhouse Donaldsonville - Gonzale
2179 LA-70, Donaldsonville, LA

Reviews

5.2
Rating 10 - Excellent. 21 out of 120 reviews" "
Rating 8 - Good. 21 out of 120 reviews" "
Rating 6 - Okay. 10 out of 120 reviews" "
Rating 4 - Poor. 16 out of 120 reviews" "
Rating 2 - Terrible. 52 out of 120 reviews" "

5.4/10

Cleanliness

6.2/10

Staff & service

4.8/10

Amenities

5.2/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

chris

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot tub didn't work, the room was dirty bugs all over. No breakfast. Staff was not friendly
Stayed 3 nights in May 2024

2/10 Terrible

Lawanda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Place needs to be remodeled.
Stayed 1 night in Apr 2024

2/10 Terrible

David

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Blankets did not smell clean. Did not have a mini fridge as stated in the description. I needed and asked for one. I was told that I was going to get one but never did. Unfortunately I had already paid for 3 nights.
Stayed 2 nights in Apr 2024

4/10 Poor

David

Stayed 1 night in Apr 2024

4/10 Poor

Alonso

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
If your looking for a stay while you work it works gets it done but not very clean stayed a week nobody messed with our vehicles but didnt feel safe, elevator never worked, bullet holes on front door, 2nd story room flooded ofen bath didnt have curtain when we arrived
Stayed 7 nights in Apr 2024

2/10 Terrible

Chasity

Travelled with family
Do not recommend. Do not book through Expedia. Booked my stay 3 months in advance and when I arrived the day of my event to check in I was told they cancelled all of the bookings for the weekend with no notice. I received a confirmation the day before my stay began. They claimed that it was because they were OYO and not Wyndham anymore even though I booked with OYO. Then tried to charge twice the price of my weekend stay for one night. Hotel had a terrible smell and did not feel as if the AC worked in the lobby. 0/10 recommend
Stayed 2 nights in Apr 2024

2/10 Terrible

Savannah

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After booking my reservation in advance and calling three times to confirm my reservation before I arrived, my reservation was cancelled. I was then told I could rebook the room at a price that was 4x the original rate I booked it at. The front desk staff told me that the property had nothing to do with the cancellation and that I need to call Oyo customer service. They were horrible as well. Telling me that they had no control over the rate and I would have to hang up and call the same number back to be connected to someone else?? Oh and I only entered the lobby but it was dirty and disgusting, smelled horrible, and they also had what looked like a bullet hole in the front glass door, multiple windows were cracked. If I could give zero stats I would. Do not stay here!!!
Stayed 2 nights in Apr 2024

2/10 Terrible

john

I never got to check in because they never received my reservation.
Stayed 1 night in Apr 2024

4/10 Poor

Curtis

Business traveller
Disliked: Property conditions & facilities
Heat didn't work. Had hot water, sometimes. No breakfast.
Stayed 1 night in Jan 2024

2/10 Terrible

Paulina

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting dirty and never clean the room
Stayed 8 nights in Oct 2023

2/10 Terrible

Caitlin

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was horrible. Not a Baymont. It is an OYO. This place is not worth staying at, pay ten dollars more and you can stay at an actual decent hotel like 40 mins from here.
Stayed 1 night in Oct 2023

8/10 Good

Chad

Stayed 2 nights in Sep 2023

2/10 Terrible

Charlotte

Stayed 1 night in Sep 2023

2/10 Terrible

Donald

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They just reservation 3 days in advance arrive at hotel and was told they had no rooms. The property was disgusting. The girl behind the counter was extremely rude and telling me you have to go somewhere else because I don't have any rooms
Stayed 2 nights in Sep 2023
Response from Owner on 29 Sep 2023
Donald, I am truly sorry for this. That employee was fired from this. If you would like to come back, ill give you 3 nights for free, in addition to returning your payment. Please let me know if you would like to take the free nights. Please accept my apology...

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Queen Kali Acire

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is non existent because the building was sold..
Stayed 1 night in Aug 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023
Response from Ammy on 24 May 2023
Thanks for the positive rating, Edward! Hope to welcome you again soon. Regards, Noah.

8/10 Good

Maima

Travelled with family
Liked: Staff & service
Friendly staff
Stayed 2 nights in May 2023
Response from Maria on 18 May 2023
Pleased to hear your kind words of gratitude, Maima! We are going to do our best to never fail to impress you every time. Regards, Maria

2/10 Terrible

Maima

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Ammy on 24 May 2023
Hi, Maima! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

Dena, Laplace

I didn't stay there 😕 they wanted a 100 dollar deposit and wouldn't take debit. Im stull trying to get my money back
Stayed 1 night in Mar 2023
Response from Eva on 15 Mar 2023
Hi, Dena! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Eva

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great even though i was suppose to have a king bed but theybair was broke sonthey put me in a double room the room was clean the bathroom wasn't. I stay strap i had my own cleaning supplies with me so i ckean the bathroom
Stayed 1 night in Feb 2023
Response from Ammy on 14 Feb 2023
Hi, thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

2/10 Terrible

Mary, Victoria

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator was broken. Card key system was broken so no key. Attendant had to let me in my room. Bathroom not clean. Sweet smell in room was over powering. It’s cheap so I had low expectations. It was much worse than I could imagine.
Stayed 2 nights in Feb 2023
Response from Eva on 7 Feb 2023
Hi, Mary! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Eva

8/10 Good

Diana

Liked: Staff & service, amenities
Disliked: Cleanliness
The hotel room overall was ok. The room cleaning was not the best. I found a food bag belonging to a previous tenant behind the night stand, hair in the bed and the bathroom had some less than desirable things on the toilet requiring me to clean it with my personal cleaning supplies. It would have also been better if my room had a functioning room key reader but it didn’t. My room had to be manually opened by the front desk anytime I wanted to get back in my room.
Stayed 1 night in Jan 2023
Response from Eva on 7 Feb 2023
Hi Diana! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Eva

10/10 Excellent

Josue

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good
Stayed 5 nights in Jan 2023
Response from Lisa on 10 Jan 2023
Hey, Josue! We always love to hear from you. Happy to know that you liked our services. Thanks a ton for staying with us. Looking forward to hosting you soon :) Regards, Lisa

4/10 Poor

Benton

Business traveller
Disliked: Amenities, property conditions & facilities
There was no washer and dryer available like it said there would be for me. The overall cleanliness of my room wasn’t that great. There were mice running through my room and trash at night and when I canceled the rest of my stay, even though I had reserved 10 days and stayed 4, they wouldn’t refund the full 6 days only 4 of them.
Response from Ammy on 27 Dec 2022
Apologies for the problems you had faced, Benton! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

8/10 Good

Josue

Stayed 1 night in Dec 2022
Response from Ava on 22 Dec 2022
Hi, Josue! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Ava

2/10 Terrible

Chuck, Santa Fe

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a room just to be told they didnt have any rooms available
Stayed 1 night in Oct 2022
Response from k on 20 Oct 2022
We are sorry the stay turned out to be average. We have checked the reviews and the problems within our services that have bothered you and we are working on it. Just take this as an off-case, this is certainly not how we treat our guests. Hope to get another chance soon so that we can make things up for you with an awesome stay ahead. Regards, Kate

4/10 Poor

Jeffery

Disliked: Cleanliness
1 star service and amenities
Hotel is semi clean (passable) and safe. THATS ALL! No service, 1 ice machine, Jerry rigged TV, clock doesn’t work. Was told NOT to use the in room coffee she thinks it’s there for “decoration “ had to beg for new towels finally took old towels to them to exchange for new ones. Staff was nice. Let me park the bike under the porte coche’re. This is my analogy so far. But I don’t care it’s safe so far and passably clean. Needs a lot to be desired as far as amenities and services.
Stayed 3 nights in Aug 2022
Response from Jon on 19 Aug 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Jon

2/10 Terrible

STEPHANIE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Noah on 19 Aug 2022
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

10/10 Excellent

Eduardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Jon on 19 Aug 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Jon

2/10 Terrible

Dee

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
No cable
Stayed 1 night in Apr 2022
Response from Joey on 3 May 2022
Hi, thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Joey

10/10 Excellent

Lakeisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

2/10 Terrible

Dorene

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Stayed 1 night in Nov 2021

6/10 Okay

Verified traveller

Closed for renovation
Stayed 1 night in Nov 2021
Response from Cheshta on 14 Nov 2021
We never expect any of our guests to face this kind of problem. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Ivy

2/10 Terrible

James

Stayed 1 night in Oct 2021

6/10 Okay

Stacey

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Not worth the price
The room was not very clean, the entire floor was sticky and there was no trash can in the room. The beds were comfortable, but given the price paid per night, I would have expected better conditions. Additionally, the elevator was very loud and slow and the carpets in the halls and stairs were a mess.
Stayed 2 nights in Oct 2021
Response from Cheshta on 27 Oct 2021
Hi, Stacey! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

2/10 Terrible

Anita, MARRERO

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We paid $160 and still had to book another hotel. Missing part of the roof, broken windows and was not even the right building. Even the wrong color.
Stayed 1 night in Oct 2021
Response from Cheshta on 26 Oct 2021
Hi, Anita! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

2/10 Terrible

Jeremy

Stayed 2 nights in Oct 2021

2/10 Terrible

Shanda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t stay! Was told by staff it was condemned by State Department Board of Health for black mold!
Stayed 1 night in Oct 2021
Response from Jane on 26 Oct 2021
Hi, Shanda! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Jane!

2/10 Terrible

Crystal

Stayed 2 nights in Oct 2021
Response from Cheshta on 26 Oct 2021
Hi, Crystal! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Ivy

2/10 Terrible

Joey

Disliked: Staff & service
Lack of communication
Stayed 1 night in Oct 2021
Response from Ammy on 25 Oct 2021
Hi, Joey! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Amelia.

10/10 Excellent

joe

Travelled with family
Liked: Staff & service
refinery town i do believe its one of the better in the town
Stayed 1 night in Oct 2021
Response from Jane on 18 Oct 2021
Thank you for rating us with such awesome words, Joe! We will strive to keep up with your expectations every time. Regards, Jane!

2/10 Terrible

Chris

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst costumer service ive had in a long time. McDonalds is better experience than this was.
Stayed 4 nights in Sep 2021
Response from Mark on 4 Oct 2021
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best possible experience next time Regards, Mark

2/10 Terrible

Frank

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TV didn't work they blamed it on Wi-Fi other rooms were working. No bath towels ask desk for some all they had was hand towels, come on
Stayed 1 night in Sep 2021
Response from Ammy on 2 Oct 2021
Hi, Frank! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia.

4/10 Poor

Justin, Oklahoma City

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This property should still be closed due to the amount of water damage it had from Ida. The staff seemed to agree and the whole place stank of mildew. Will not return or recommend
Stayed 2 nights in Sep 2021
Response from Ammy on 2 Oct 2021
Hi, Justin! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia.

2/10 Terrible

Manuel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the second time OYO has overbooked me. Not good
Stayed 1 night in Sep 2021
Response from Noah on 22 Sep 2021
We are sorry to know this, Manuel! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Amelia.

2/10 Terrible

Sam

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Worst experience I’ve ever had.
Stayed 4 nights in Aug 2021
Response from Cheshta on 2 Sep 2021
Hi, Sam! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty motel.
This place is horrible. Walked into the room which smelled like mildew. Floor unswept. Mattress had black crumbs or bugs. Bathroom nasty. Please take my advice, if you are a clean individual who loves comfortable environments, pass up this place quickly.
Stayed 1 night in Aug 2021
Response from Jane on 30 Aug 2021
Sorry for the inconvenience, Medra! Please consider the issue of cleanliness as an off case, as this is one of our basic requirements to serve our guests. Do give us a chance to host you again and we will make sure that you experience the comfort and hospitality we are known for. Regards, Jane!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Noah on 5 Aug 2021
Hi, Christina! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

10/10 Excellent

Albert E.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Geeat
Stayed 2 nights in Jul 2021