Dear Kevin,We are very disappointed to hear you didn't have a great experience during your stay with us. We work very hard to enforce our non-smoking policy, unfortunately there are still those who do not comply. We do have a very thorough preventative pest control program with our local exterminating company, so we will definitely be investigating and correcting any found issues in your suite. We are working to make upgrades to our flooring and furniture, so we do hope you give us the opportunity in the future to win back your trust and provide you with the 5-star experience we know we can.

Dear Brittany,Thank you for staying with us and for rating your experience. We're thrilled you enjoyed your time with us and hope to see you again soon!

Dear Tom,Thank you for staying with us and for sharing your review. We're sorry to hear you didn't have a 5-star experience with us. We don't provide breakfast since all our rooms are equipped with full kitchens, but we do have glasses and other dishes available for use upon request. We apologize this wasn't communicated to you. We hope to welcome you back in the near future in order to provide you a more positive stay.

Thank you, Lindsey, for sharing your rating about your recent stay with us. We hope to see you again soon!

Dear Jennifer,Thank you for staying with us and for sharing your review. We're thrilled to hear you had a great experience with us!We hope to welcome you back for all your future travels to the Covington area.

Dear Maria,We are disappointed to hear you didn't enjoy your recent visit with us. We are working hard to make upgrades and improvements to our facility and apologize that you arrived prior to completion. We are not, however, renovating the breakfast area, we do not serve breakfast as our suites all have full kitchens included. Dishes are available upon request for sanitation purposes rather than kept in the rooms, so we apologize that this wasn't communicated to you. Upon maintenance checking the AC unit in your room, there was no issue found and the room was cooling to a comfortable temperature. Aside from all this, we are not able to discount rates booked through 3rd party booking sites as your reservation is with them, not the hotel itself. We wish you the best in all your future travels.

Dear Malika,Thank you for staying with us and for sharing your review. We're so happy to hear you had a clean room and you found our location to be convenient. We hope to see you again soon!

Dear Carmen,Thank you for staying with us for your recent visit to Covington. While we wish your experience was more positive, we appreciate the feedback as we'll use it to improve our guest experience. We are working to make upgrades to our facility such us carpets and furniture. We are sorry to hear you didn't feel like our hotel was a family-friendly atmosphere as we strive to make all our guests feel comfortable and at home. We wish you the best in your future travels and hope to be able to welcome you back again.

Dear Sarah,While we apologize for the poor experience and misinformation you encountered during your visit to our hotel, much of the information reported here is inaccurate. Please review your email regarding this matter which was sent by our management team on 5/6/24 (Owners are not involved in day to operations or refunds). We're happy we were able to assist with the unused nights of your reservation per your booking agency regulations as we are absolutely not in the scamming business. We wish you all the best in your future travels.

Dear Candi,Thank you for taking the time to share your review about your recent stay with us. We're thrilled to hear you received great service as that's on of our top priorities at WeStay. We hope to see you again soon!

Thank you, Andrew, for staying with us and for sharing your rating. We appreciate the business and hope to welcome you back soon.

Dear Quantrell,Thank you for staying with us and for sharing your review. We’re so happy to hear you received great service during your visit. We hope to welcome you back for all your future lodging needs in Covington.

Dear Craig,Thank you for staying with us and for sharing your feedback. We are working to make improvements such as curtain replacements throughout the building, so we do apologize that you received a room that this was not completed. Upon review, we noticed that the carpet in your suite was shampooed the day you checked in, so again, we apologize that it didn't have the time to properly dry before your arrival. If you give us the chance, we would love to welcome you back to provide you with the 5-star experience we know we can.

Dear Denise,Thank you for your recent stay with us and for taking the time to share your review. We're so happy to hear you had a comfortable rest and that you were able to utilize the kitchen in your suite. We hope to welcome you back for all your future travels to the Covington area!

Dear Timothy,We're so happy to hear you find our hotel to be clean and friendly. We appreciate your repeat business and look forward to seeing you on your next stay!

Dear Ann Marie,Thank you for staying with us and for sharing your review. While we wish you had a better experience, we appreciate the feedback so we can use it to improve our facility. Being geared more towards extended stay, we don't offer a lot of the amenities a nightly hotel would so that we may offer deeply discounted rates. We understand that this model doesn't work for all, and we wish you the best in all your future travels.

Dear Mr. Luken,We're very sorry to hear you did not have a great experience at our hotel. Great service and is one of our top priorities, so we apologize that our staff did not come through in your case. We never intend to make our guests feel like criminals, rather we check out our kitchen supplies on an as-need basis in order to ensure proper sanitation between each use. If you give us the chance, we would be honored to welcome you back to earn back your trust and provide you with the 5-star experience we know you deserve.

Dear Jerol,Thank you for staying with us and for sharing your review. We’re so happy you had a nice stay and we hope to see you again soon!

Thank you, Pamela, for sharing your rating about your stay with us. We hope to see you again soon!

Dear John,Thank you for staying with us and for sharing your review. We’re happy you had a great experience convenient to your destination. We hope to welcome you back soon!

Dear Rene,Thank you for staying with us and for sharing your rating. Please feel free to reach out to us to let us know what we could’ve done to earn a 5-star rating from you.

Thank you, Danielle, for sharing your rating regarding your recent stay with us. We're thrilled you had a great stay and hope to see you again soon!

Dear Jennifer,Thank you for staying with us and for sharing your review. We apologize that your room smelled of smoke as we are a non-smoking facility, however there are those who choose to violate that policy despite our attempts to eliminate the issue. We are working hard to make updates and improvements to our hotel, and we hope we can welcome you back when all is done so we're able to provide you with a 5-star stay.

Dear Arlen,Although we are disappointed to hear the common areas of our facility smelled of smoke despite being a smoke-free facility, we are happy to hear you had an otherwise great stay. We can assure you we will continue to do our best eliminate violators of our non-smoking policy to avoid this issue moving forward and hope to welcome you back soon!

Thank you, Brian, for sharing your rating regarding your recent visit with us. We're happy to hear you enjoyed your stay with us and hope to see you again soon!

Dear Ashanti,Thank you for staying with us and for sharing your review. We are so glad you were able to get your much needed escape at our hotel. We will definitely take your feedback regarding the air filters and apologize yours were not fresh. we hope to see you again soon!

Dear Kerrington,Thank you for staying with us and for sharing your review. We are in the process of making updates to our furniture and room decor, so we appreciate the feedback that we will use to expedite these items. We hope to welcome you back for all your future travels to the Covington area!

Dear Chasity,We are very sorry to hear you had a pest issue in your room during your stay. We take great care with our preventative pest control, and we can assure you any issues that are found will be addressed. We hope to welcome you back in the near future to provide you the 5-star stay we know you deserve.

Dear Jordan,We are very disappointed to hear that you did not have a pleasant stay with us. We take the utmost care regarding the cleanliness of all aspects of our rooms, so we apologize that we fell short of your expectations in this case. If you give us the chance, we would love the opportunity to welcome you back in order to earn back your trust and provide you with the clean and comfortable experience we know we're capable of.

Dear Rebecca, We are disappointed to hear you didn’t enjoy your stay with us. We work hard to create a comfortable stay for all our guests, and it’s clear we fell short of your expectations in this case. We are working on making improvements to the facility, and our low rates reflect that as being the case. We are unable to discount rates booked through third parties, but rather we focus on correcting issues when reported. We wish you the best in your future travels.

Dear Blythe,Thank you for staying with us and for sharing your review. We are so happy to hear you had a great experience with us, but do want to clarify for other guests reading this that we do not have a casino or restaurant on site. We are, however, conveniently located near many eating establishments. We hope to welcome you back for all your future travels to the area!

Dear Richard,Thank you for staying with us and for sharing your review. We are working to make updates and improvements to our facility, so we appreciate your feedback. We hope to welcome you back when all is complete and provide you with the exceptional experience we know we're capable of.

Dear Emile,Thank you for staying with us and for sharing your review. We do not serve breakfast or meals at our hotel since all our rooms have full kitchenettes in addition to our discounted rates. We do however offer hot coffee in the mornings in the lobby, we are sorry that this did not fit your expectations. We're glad your stay was satisfactory overall and we hope to welcome you back for all your future travels to the area.

Dear Lydia,We are very disappointed to hear you did not enjoy your stay with us. We work hard to create a clean and comfortable experience for all our guests, but it's clear we fell short of your expectations in this case. We're sad to lose your business, but wish you all the best in your future travels.

Dear Monica Jimmie,Thank you for staying with us and for sharing your rating. We're thrilled you had a great stay and hope to see you again soon!

Thank you, Shawn, for staying with us and for sharing your rating. We hope to see you again soon!

Dear Christopher,Thank you for staying with us and for sharing your rating. We're thrilled you had a great stay and hope to welcome you back soon!

Thank you, Brandi, for sharing your review regarding your recent stay with us. We hope to see you again soon!

Dear Benjamin,Thank you for staying with us and for sharing your review. While we wish you had a more pleasant experience, we appreciate the feedback as we will use it in order to improve. We hope to welcome you back in the near future to provide you with the 5-star experience we know you deserve.

Thank you, Ericka, for sharing your review regarding your recent stay with us. We hope to see you again soon!

Dear Brianna,We are very disappointed to hear you had a terrible stay with us. We work hard to create a clean, friendly and comfortable environment for all our guests, and it's clear we fell short of your expectations in this case. We will be addressing all the issues you have pointed out as none of these things represent how we operate. If you give us the chance, we would be honored to welcome you back and provide you with the exceptional experience so many of our guests have come to love.

Dear Ericka,Thank you for staying with us and for sharing your rating. We're so glad you had a great stay and look forward to seeing you again soon!

Dear John,Thank you for staying with us and for sharing your review. We hope to see you again soon!

Dear Rebekah,We are disappointed to hear that the cleanliness of your room during your stay was not up to your standards as that is one of our top priorities. We hope we can welcome you back in the near future to provide you with the 5-star experience we know we're capable of.

Dear Cody,Thank you for staying with us and for sharing your rating. We’re thrilled you had an excellent stay and look forward to seeing you again soon!

Dear Valued Guest,Thank you for staying with us and for sharing your review. While we wish you had a better stay, it's feedback like yours that we use in order to improve our guest experience. We apologize that it was not better communicated prior to your booking that we are more catered towards extended stays as we are aware that this model doesn't fit for everyone. We are working to make updates and improvements to our facility, and we hope we can welcome you back if you ever do need lodging in the area for an extended stay.

Dear Charlie,We are very disappointed to hear you did not have a pleasant stay with us. We work hard to create a clean and comfortable environment for all, and it’s clear we fell short of your expectations in this case. Unfortunately it can take the hot water some time to get hot when the temperature is low outside, so neither a room move nor firing our staff would have solved that issue . We wish you the best with all your future travels.

Dear Terian,We are so pleased to hear you received great service during your recent stay with us. We appreciate your business and we hope to welcome you back soon!

Dear DeAnna,We are very disappointed to hear you did not have a great experience at our hotel. Please feel free to reach out directly to let us know what we could've done better.