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Reviews of Hotel Maria Bonita Consulado Americano

3.5 out of 5
Hotel Maria Bonita Consulado Americano
v. Paseo de la Victoria #4451, Col. Partido Iglesias, Ciudad Juarez, CHIH

Reviews

8.6

Excellent

Rating 10 - Excellent. 599 out of 1000 reviews" "
Rating 8 - Good. 203 out of 1000 reviews" "
Rating 6 - Okay. 101 out of 1000 reviews" "
Rating 4 - Poor. 48 out of 1000 reviews" "
Rating 2 - Terrible. 49 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Gabriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
la comida muy buena, acceso a la alberca, el salon de karaoke.
Stayed 2 nights in May 2024

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and clean. People making too much noice.not hotels fault
Stayed 2 nights in May 2024

10/10 Excellent

Kimberly

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel should be 5 stars! It is really good! The only thing is that the breakfast is free for only two people, I feel it should be free because that’s why we’re paying for it
Stayed 3 nights in May 2024
Response from Hotel Maria Bonita Consulado Americano. on 16 May 2024
Hello KimberlyThank you for your comments, we are very happy that you enjoyed your visit with us. The complimentary breakfast is actually for the number of people that you register at the time of booking through this means, in this case only two people came.Greetings.

10/10 Excellent

VICTOR

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and Traditional to the area. I like that there was a small mission mini church inside the hotel so that you can relax and have a moment of prayer.
Stayed 1 night in May 2024
Response from Hotel Maria Bonita Consulado Americano. on 16 May 2024
HelloWhat a pleasure that I can enjoy our facilities and enjoy the tranquility of our chapel, thank you for your preference.Greetings.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Hotel Maria Bonita Consulado Americano. on 16 May 2024
Hola Victor.Gracias por su preferencia, es un gusto recibirlos como ustedes lo merecen.Saludos.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel
Stayed 1 night in Jan 2024
Response from Hotel Maria Bonita Consulado Americano. on 2 May 2024
Hello Jorge, thank you for your preference.We are glad that she was able to enjoy her visit with us, we hope to see you again.Greetings.

6/10 Okay

ChRiStiAN

Stayed 7 nights in Apr 2024
Response from Hotel Maria Bonita Consulado Americano. on 16 May 2024
Hola ChristianGracias por su preferencia, saludos.

10/10 Excellent

Tania, El Paso

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and in good condition, however it is a little outdated and pricey for what it offers. “El comal” the restaurant downstairs has great food though.
Stayed 1 night in Apr 2024
Response from Hotel Maria Bonita Consulado Americano. on 30 Apr 2024
Hello TaniaThank you for your comments, they are always taken into account in order to improve our service.Greetings

10/10 Excellent

Victor

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 7 nights in Apr 2024
Response from Hotel Maria Bonita Consulado Americano. on 30 Apr 2024
HelloThank you for your preference, it is a pleasure to receive you and know that you enjoyed your stay with usGreetings

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Apr 2024
Response from Hotel Maria Bonita Consulado Americano. on 15 Apr 2024
Hello ReneWe are glad that you enjoyed your stay with us, it is a pleasure to receive you and make you feel at home. Greetings.

10/10 Excellent

Saul

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People are very nice
Stayed 3 nights in Apr 2024
Response from Hotel Maria Bonita Consulado Americano. on 18 Apr 2024
Hello SaulWe are glad that you enjoyed your visit with us, we work to make you feel at home and welcome. Greetings.

2/10 Terrible

Jose

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Too noisy. Will nevrr stay there again. Long fave staff at reception..change management or personnel
Stayed 1 night in Jan 2024
Response from Hotel Maria Bonita Consulado Americano. on 18 Apr 2024
Hello JoseWe are sorry for the inconvenience during your visit, thank you for letting us know the details as they are taken into account to improve the quality of our service, greetings.

10/10 Excellent

MARIO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people that work there are very nice and friendly too I recommend this please. 8mn walking to us embassy
Stayed 9 nights in Apr 2024
Response from Hotel Maria Bonita Consulado Americano. on 15 Apr 2024
Hello MarioThank you very much for your good comments, we appreciate your preference.Greetings.

8/10 Good

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel overall was nice, the included breakfast was not great.
Stayed 3 nights in Apr 2024
Response from Hotel Maria Bonita Consulado Americano. on 18 Apr 2024
Hello ToddThank you for your preference, we are glad that you enjoyed your stay with us. The breakfasts are complimentary with American style, we appreciate that you let us know the inconveniences as it helps us to improve for you.

10/10 Excellent

Aron

Stayed 1 night in Apr 2024
Response from Hotel Maria Bonita Consulado Americano. on 30 Apr 2024
Hola AronGracias por su preferencia, nos alegra que disfrutara de su estadía con nosotros.Saludos.

6/10 Okay

Mark

When you check in, they give you a room pass card, it opens the door, but you take the card in put in a piece in the wall to turn in the electric. How can they forget to tell you this? So another trip down the hall and elevator to find this out.
Stayed 1 night in Mar 2024
Response from Hotel Maria Bonita Consulado Americano. on 8 Apr 2024
Hello Mark, We are sorry for the inconvenience, thank you for letting us know this detail as it helps us correct it and improve our service. Greetings

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it made us feel like family !
Stayed 7 nights in Mar 2024
Response from Hotel Maria Bonita Consulado Americano. on 1 Apr 2024
Hello DavidOur mission is to make you feel welcome and at home, we greatly appreciate your preference and we are glad that you enjoyed your stay with us.

8/10 Good

Edgar

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast, restaurant, and service staff. Inconsistent WiFi, which is connected to the TVs and devices. One dryer of two was broken.
Stayed 5 nights in Mar 2024
Response from Hotel Maria Bonita Consulado Americano. on 1 Apr 2024
Hello, thanks for your comments.We are working with the internet problem so that you can feel more comfortable, we appreciate letting us know the details that occurred, thank you for your preference.

8/10 Good

Luis

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It is very very noisy you can hear everything even when in your room
Stayed 5 nights in Mar 2024
Response from Hotel Maria Bonita Consulado Americano. on 1 Apr 2024
Hello, we are sorry for the inconvenience regarding noise, thank you for letting us know your displeasure as it helps us improve our service.

2/10 Terrible

Griselda

Disliked: Cleanliness, staff & service
I pay for 5 and only sing me in for 2
Stayed 1 night in Mar 2024
Response from Hotel Maria Bonita Consulado Americano. on 26 Mar 2024
Hello GriseldaWe regret the inconvenience that occurred, we base it on the information you provide at the time of booking, in this case you only selected for 2 people.Greetings.

2/10 Terrible

Ernesto

Stayed 1 night in Mar 2024
Response from Hotel Maria Bonita Consulado Americano. on 15 Apr 2024
Hola ErnestoLamentamos mucho no cumplir con sus expectativas, sus comentarios son tomados en cuenta para mejorar nuestro servicio.Saludos.

10/10 Excellent

Tori

Stayed 2 nights in Mar 2024
Response from Hotel Maria Bonita Consulado Americano. on 21 Mar 2024
Hola ToriMuchas gracias por su preferencia, es un gusto saber que disfrutara de una agradable estancia con nosotros.Saludos.

10/10 Excellent

Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, the customer service was great
Stayed 1 night in Mar 2024
Response from Hotel Maria Bonita Consulado Americano. on 12 Mar 2024
Hello DiegoThank you for your preference, it is a pleasure for us to receive you and serve you as you deserve.Greetings.

8/10 Good

Joe

Stayed 1 night in Mar 2024
Response from Hotel Maria Bonita Consulado Americano. on 1 Apr 2024
Hola JoeMuchas gracias por su puntuacion, nos alegra que pudiera disfrutar de su estadía con nosotros.Saludos.

10/10 Excellent

FEDERICO

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel with excellent staff friendly and helpful.
Stayed 6 nights in Mar 2024
Response from Hotel Maria Bonita Consulado Americano. on 12 Mar 2024
Hello FedericoThank you very much for your preference, we are glad that you could enjoy a stay full of comfort.

2/10 Terrible

Robert

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not clean room; workers were hammering nails or something into the walls right by our window at 1:00am and were trying to sleep; called front desk and they never called us back like they said they would.
Stayed 1 night in Mar 2024
Response from Hotel Maria Bonita Consulado Americano. on 12 Mar 2024
Hello RobertWe are very sorry for the inconvenience that occurred during your stay, it is most likely that the noise was external to us, since our maintenance staff is not working at that time.Thank you for your comments as we take them into account to improve

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They did an excellent work!!
Stayed 1 night in Jan 2024
Response from Hotel Maria Bonita Consulado Americano. on 12 Mar 2024
Hello MariaThank you very much for your preference, we are glad that you could enjoy a stay full of comfort.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
JUST A BEAUTIFUL QUIET STAY... ITS RELAXING THEIR BREAKFAST WAS GREAT PLUS I HAD MY WEDDING THEIR AND THEIR SERVICE WAS AMAZING!! A BIG KUDDOS TO VALERIA OUR EVENT COORDINATOR! THANK YOU SO MUCH!!!
Stayed 1 night in Feb 2024
Response from Hotel Maria Bonita Consulado Americano. on 20 Feb 2024
Hello MariaThank you very much for your comments, fortunately we have social rooms and at the same time the rooms, this for greater comfort at the end of your event you can rest right here, we appreciate your recognition of our staffGreetings.

10/10 Excellent

Edgardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 2 nights in Feb 2024
Response from Hotel Maria Bonita Consulado Americano. on 20 Feb 2024
Hello EdgardoThank you for your preference, we are glad that you enjoyed a comfortable stay with us.Greetings.

2/10 Terrible

Marcus

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They stole $375 from my credit card. Expedia and hotel dont care and dont do anything about it . And Expedia wont share this review so dont ask me again for a review please
Stayed 3 nights in Feb 2024
Response from Hotel Maria Bonita Consulado Americano. on 20 Feb 2024
Hello,The card that you provide as GUARANTEE is a money retention to guarantee its arrival, it is not a theft, it is just a verification, unfortunately the refund time is not with us but with your bank.Greetings.

6/10 Okay

Victor

Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2024
Response from Hotel Maria Bonita Consulado Americano. on 20 Feb 2024
Hola Victor.Gracias por su visita, es un placer recibirlos.Saludos.

10/10 Excellent

ALMA ROSA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien
El hotel esta muy limpio, tiene todos los servicios, esta muy bien ubucado para ir al Consulado US Hubo un pequeño detalle al hacer el check in con la Srita pero todo se soluciono rapido
Stayed 1 night in Feb 2024
Response from Hotel Maria Bonita Consulado Americano. on 7 Feb 2024
Hola Alma, gracias por sus comentarios.Nos alegra que cualquier inconveniente se solucionara en el momento, para nosotros es un placer recibirlos de la mejor manera para hacer de su estancia placentera.Saludos.

8/10 Good

RAUL

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
Very outdated but staff was great. Free Breakfast option needs improvement
Response from Hotel Maria Bonita Consulado Americano. on 6 Feb 2024
Hello RaulWe regret the inconvenience, our style is rustic that is why the presentation of the hotel is, thank you for your preference and for your recognition of the staff.Greetings.

10/10 Excellent

William R

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Excelent place to stay
Stayed 5 nights in Jan 2024
Response from Hotel Maria Bonita Consulado Americano. on 6 Feb 2024
Hello WilliamThank you for your preference, we are very pleased that you enjoyed a pleasant stay. Greetings.

10/10 Excellent

Armando, Mechanicsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 4 nights in Jan 2024
Response from Hotel Maria Bonita Consulado Americano. on 6 Feb 2024
Hello ArmandoThank you for your preference, we are very glad that you enjoyed your stay, we work to provide you with the best service. Greetings.

10/10 Excellent

Gabriel

Stayed 1 night in Jan 2024
Response from Hotel Maria Bonita Consulado Americano. on 21 Mar 2024
Hola GabrielGracias por su preferencia, nos alegra que disfrutara de su visita con nosotros.Saludos.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Great Customer Service , and a very clean place
Stayed 3 nights in Jan 2024
Response from Hotel Maria Bonita Consulado Americano. on 27 Jan 2024
Good afternoon Wendy, Thank you very much for your comments, it is a pleasure to know that you enjoyed a stay full of comfort. Greetings.

6/10 Okay

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hotel Maria Bonita Consulado Americano. on 25 Jan 2024
Hola Ruben, gracias por su preferenciaEs un gusto recibirlos, saludos.

10/10 Excellent

moises

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and staff where really friendly!
Stayed 1 night in Dec 2023
Response from Hotel Maria Bonita Consulado Americano. on 23 Jan 2024
Hello Moises Thank you very much for your comments, it is a pleasure to receive you as you deserve, your visit is a pleasure for us. Greetings.

10/10 Excellent

Felipe

Stayed 4 nights in Jan 2024
Response from Hotel Maria Bonita Consulado Americano. on 6 Feb 2024
Hola FelipeGracias por su preferencia, nos da mucho gusto que disfrutara de una estancia agradable. Saludos.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O
Stayed 3 nights in Jan 2024
Response from Hotel Maria Bonita Consulado Americano. on 16 Jan 2024
Hola FranciscoGracias por hospedarse con nosotros, es un placer recibirlos y que disfruten de una estancia placentera.

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and atmosphere
Stayed 2 nights in Jan 2024
Response from Hotel Maria Bonita Consulado Americano. on 16 Jan 2024
Hello AdrianThank you for staying with us, it is a pleasure to receive you and hope you enjoy a pleasant stay.

10/10 Excellent

christina, LOS LUNAS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place! Good breakfast, super polite staff. Comfortable and clean room! Love it, will come again!
Stayed 1 night in Jan 2024
Response from Hotel Maria Bonita Consulado Americano. on 16 Jan 2024
Hello ChristinaThank you for staying with us, we are glad that you enjoyed a stay full of comfort, we work to make you feel at home.

10/10 Excellent

Paola

Stayed 1 night in Jan 2024
Response from Hotel Maria Bonita Consulado Americano. on 10 Jan 2024
Hola PaolaMuchas gracias por su preferencia, nos alegra que se hospedara con nosotros. Saludos.

10/10 Excellent

Aldo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful. Mr. Jorge at the breakfast was really helpful and mentioned some places we could visit while we were staying at The Maria Bonita.
Stayed 11 nights in Dec 2023
Response from Hotel Maria Bonita Consulado Americano. on 10 Jan 2024
Hello AldoThank you very much for your comments and recognition of our staff, in general we work to provide you with quality service.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service all around WONDERFUL 😊
Stayed 1 night in Jan 2024
Response from Hotel Maria Bonita Consulado Americano. on 10 Jan 2024
Hello Martin.Thank you very much for staying with us, our mission will always be to provide you with quality service and a stay full of comfort.

6/10 Okay

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Maria Bonita Consulado Americano. on 8 Jan 2024
Hola FranciscoGracias por su preferencia, esperamos verle de nuevo Saludos.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Although personel and service is Great the installations start to show it's age. Included breakfast could be better, but is appreciated.
Stayed 1 night in Dec 2023
Response from Hotel Maria Bonita Consulado Americano. on 5 Jan 2024
HelloThank you for your comments, they are always taken into account to improve our service.Greetings.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Lic. Lucero Cereceres on 6 Jan 2024
Gracias por tu calificaion Mary, esperamos verte de nuevo por esta tu casa.Saludos de parte del Staff!!

6/10 Okay

William

Travelled with family
I thought overall the property was beautiful, but some dingy spots. Furniture in the room was a little dirty. Game room furniture also dirty. My wife and I both became ill and the only thing we can trace it too was the courtesy breakfast so that is a concern of ours on this visit.
Stayed 4 nights in Dec 2023
Response from Hotel Maria Bonita Consulado Americano. on 5 Jan 2024
Hello WilliamWe regret the inconvenience during your visit, we tell you that our food is prepared daily for the safety of you and our collaborators. Thank you for your comments as they help us verify that everything is fine and continue providing quality service.