v. Paseo de la Victoria #4451, Col. Partido Iglesias, Ciudad Juarez, CHIH
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
This hotel should be 5 stars! It is really good! The only thing is that the breakfast is free for only two people, I feel it should be free because that’s why we’re paying for it
Kimberly
Stayed 3 nights in May 2024
Response from Hotel Maria Bonita Consulado Americano. on 16 May 2024
Hello KimberlyThank you for your comments, we are very happy that you enjoyed your visit with us. The complimentary breakfast is actually for the number of people that you register at the time of booking through this means, in this case only two people came.Greetings.
Clean and Traditional to the area. I like that there was a small mission mini church inside the hotel so that you can relax and have a moment of prayer.
VICTOR
Stayed 1 night in May 2024
Response from Hotel Maria Bonita Consulado Americano. on 16 May 2024
HelloWhat a pleasure that I can enjoy our facilities and enjoy the tranquility of our chapel, thank you for your preference.Greetings.
The hotel was clean and in good condition, however it is a little outdated and pricey for what it offers. “El comal” the restaurant downstairs has great food though.
Tania
Stayed 1 night in Apr 2024
Response from Hotel Maria Bonita Consulado Americano. on 30 Apr 2024
Hello TaniaThank you for your comments, they are always taken into account in order to improve our service.Greetings
Too noisy. Will nevrr stay there again. Long fave staff at reception..change management or personnel
Jose
Stayed 1 night in Jan 2024
Response from Hotel Maria Bonita Consulado Americano. on 18 Apr 2024
Hello JoseWe are sorry for the inconvenience during your visit, thank you for letting us know the details as they are taken into account to improve the quality of our service, greetings.
Hotel overall was nice, the included breakfast was not great.
Todd
Stayed 3 nights in Apr 2024
Response from Hotel Maria Bonita Consulado Americano. on 18 Apr 2024
Hello ToddThank you for your preference, we are glad that you enjoyed your stay with us. The breakfasts are complimentary with American style, we appreciate that you let us know the inconveniences as it helps us to improve for you.
10/10 Excellent
Aron
3 Apr 2024
Aron
Stayed 1 night in Apr 2024
Response from Hotel Maria Bonita Consulado Americano. on 30 Apr 2024
Hola AronGracias por su preferencia, nos alegra que disfrutara de su estadía con nosotros.Saludos.
6/10 Okay
Mark
3 Apr 2024
When you check in, they give you a room pass card, it opens the door, but you take the card in put in a piece in the wall to turn in the electric. How can they forget to tell you this? So another trip down the hall and elevator to find this out.
Mark
Stayed 1 night in Mar 2024
Response from Hotel Maria Bonita Consulado Americano. on 8 Apr 2024
Hello Mark, We are sorry for the inconvenience, thank you for letting us know this detail as it helps us correct it and improve our service. Greetings
Response from Hotel Maria Bonita Consulado Americano. on 1 Apr 2024
Hello DavidOur mission is to make you feel welcome and at home, we greatly appreciate your preference and we are glad that you enjoyed your stay with us.
Nice breakfast, restaurant, and service staff. Inconsistent WiFi, which is connected to the TVs and devices. One dryer of two was broken.
Edgar
Stayed 5 nights in Mar 2024
Response from Hotel Maria Bonita Consulado Americano. on 1 Apr 2024
Hello, thanks for your comments.We are working with the internet problem so that you can feel more comfortable, we appreciate letting us know the details that occurred, thank you for your preference.
8/10 Good
Luis
Business traveller, Travelled with partner
30 Mar 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It is very very noisy you can hear everything even when in your room
Luis
Stayed 5 nights in Mar 2024
Response from Hotel Maria Bonita Consulado Americano. on 1 Apr 2024
Hello, we are sorry for the inconvenience regarding noise, thank you for letting us know your displeasure as it helps us improve our service.
2/10 Terrible
Griselda
25 Mar 2024
Disliked: Cleanliness, staff & service
I pay for 5 and only sing me in for 2
Griselda
Stayed 1 night in Mar 2024
Response from Hotel Maria Bonita Consulado Americano. on 26 Mar 2024
Hello GriseldaWe regret the inconvenience that occurred, we base it on the information you provide at the time of booking, in this case you only selected for 2 people.Greetings.
2/10 Terrible
Ernesto
22 Mar 2024
Ernesto
Stayed 1 night in Mar 2024
Response from Hotel Maria Bonita Consulado Americano. on 15 Apr 2024
Hola ErnestoLamentamos mucho no cumplir con sus expectativas, sus comentarios son tomados en cuenta para mejorar nuestro servicio.Saludos.
10/10 Excellent
Tori
18 Mar 2024
Tori
Stayed 2 nights in Mar 2024
Response from Hotel Maria Bonita Consulado Americano. on 21 Mar 2024
Hola ToriMuchas gracias por su preferencia, es un gusto saber que disfrutara de una agradable estancia con nosotros.Saludos.
Was not clean room; workers were hammering nails or something into the walls right by our window at 1:00am and were trying to sleep; called front desk and they never called us back like they said they would.
Robert
Stayed 1 night in Mar 2024
Response from Hotel Maria Bonita Consulado Americano. on 12 Mar 2024
Hello RobertWe are very sorry for the inconvenience that occurred during your stay, it is most likely that the noise was external to us, since our maintenance staff is not working at that time.Thank you for your comments as we take them into account to improve
JUST A BEAUTIFUL QUIET STAY... ITS RELAXING THEIR BREAKFAST WAS GREAT PLUS I HAD MY WEDDING THEIR AND THEIR SERVICE WAS AMAZING!! A BIG KUDDOS TO VALERIA OUR EVENT COORDINATOR! THANK YOU SO MUCH!!!
Maria
Stayed 1 night in Feb 2024
Response from Hotel Maria Bonita Consulado Americano. on 20 Feb 2024
Hello MariaThank you very much for your comments, fortunately we have social rooms and at the same time the rooms, this for greater comfort at the end of your event you can rest right here, we appreciate your recognition of our staffGreetings.
They stole $375 from my credit card. Expedia and hotel dont care and dont do anything about it . And Expedia wont share this review so dont ask me again for a review please
Marcus
Stayed 3 nights in Feb 2024
Response from Hotel Maria Bonita Consulado Americano. on 20 Feb 2024
Hello,The card that you provide as GUARANTEE is a money retention to guarantee its arrival, it is not a theft, it is just a verification, unfortunately the refund time is not with us but with your bank.Greetings.
6/10 Okay
Victor
11 Feb 2024
Liked: Cleanliness, staff & service
Victor
Stayed 7 nights in Jan 2024
Response from Hotel Maria Bonita Consulado Americano. on 20 Feb 2024
Hola Victor.Gracias por su visita, es un placer recibirlos.Saludos.
El hotel esta muy limpio, tiene todos los servicios, esta muy bien ubucado para ir al Consulado US
Hubo un pequeño detalle al hacer el check in con la Srita pero todo se soluciono rapido
ALMA ROSA
Stayed 1 night in Feb 2024
Response from Hotel Maria Bonita Consulado Americano. on 7 Feb 2024
Hola Alma, gracias por sus comentarios.Nos alegra que cualquier inconveniente se solucionara en el momento, para nosotros es un placer recibirlos de la mejor manera para hacer de su estancia placentera.Saludos.
8/10 Good
RAUL
Travelled with family and small children, Business traveller
5 Feb 2024
Liked: Cleanliness, staff & service
Very outdated but staff was great. Free Breakfast option needs improvement
RAUL
Response from Hotel Maria Bonita Consulado Americano. on 6 Feb 2024
Hello RaulWe regret the inconvenience, our style is rustic that is why the presentation of the hotel is, thank you for your preference and for your recognition of the staff.Greetings.
The staff was wonderful. Mr. Jorge at the breakfast was really helpful and mentioned some places we could visit while we were staying at The Maria Bonita.
Aldo
Stayed 11 nights in Dec 2023
Response from Hotel Maria Bonita Consulado Americano. on 10 Jan 2024
Hello AldoThank you very much for your comments and recognition of our staff, in general we work to provide you with quality service.
Gracias por tu calificaion Mary, esperamos verte de nuevo por esta tu casa.Saludos de parte del Staff!!
6/10 Okay
William
Travelled with family
31 Dec 2023
I thought overall the property was beautiful, but some dingy spots. Furniture in the room was a little dirty. Game room furniture also dirty. My wife and I both became ill and the only thing we can trace it too was the courtesy breakfast so that is a concern of ours on this visit.
William
Stayed 4 nights in Dec 2023
Response from Hotel Maria Bonita Consulado Americano. on 5 Jan 2024
Hello WilliamWe regret the inconvenience during your visit, we tell you that our food is prepared daily for the safety of you and our collaborators. Thank you for your comments as they help us verify that everything is fine and continue providing quality service.