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Reviews of Hilton Garden Inn Phuket, Thailand

4 out of 5
Hilton Garden Inn Phuket, Thailand
111 Soi Cherngtalay 16, Thalang District, Choeng Thale, Phuket

Reviews

9.4

Exceptional

Rating 10 - Excellent. 90 out of 120 reviews" "
Rating 8 - Good. 21 out of 120 reviews" "
Rating 6 - Okay. 4 out of 120 reviews" "
Rating 4 - Poor. 3 out of 120 reviews" "
Rating 2 - Terrible. 2 out of 120 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Walter

Stayed 1 night in May 2024
Response from Sirima , HGI Phuket on 20 May 2024
Thank you once again for sharing and we look forward to welcoming you in the near future.

4/10 Poor

Nuthchayagan Fuangboonsamit, Singapore

Travelled with family
not as good as photos shown on Expedia. Looks old in places and needs a refresh Photos should show reality Long way from airport
Stayed 2 nights in May 2024
Response from Sirima , HGI Phuket on 20 May 2024
Thank you for taking the time to provide us feedback from your stay with us. We are always actively looking to refresh and renovate our rooms to uphold our standards and to go above and beyond our guests expectations. For instance we are in process for replacing our in room chairs and finding a third party to treat and protect our in room paints.We note for guest feedback, hope to welcome back to Hilton Garden Inn Phuket Bang Tao once we have completed our room upgrades.

10/10 Excellent

Gail

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly, courteous, and professional. I had no issues other than the hot weather. The breakfast was exceptional and had something for all to eat. Everything was clean and well attended.
Response from Sirima , HGI Phuket on 20 May 2024
Dear Gail,I am absolutely delighted to learn that your time with us left such a positive impression, particularly in regards to our staff were friendly, courteous, and professional.Thank you once again for sharing your comments and we look forward to welcoming you once again in the near future.Warm Regards, Hilton Garden Inn Phuket Bangtao

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating, professional, and friendly. At first it seemed so quiet and wasn't sure it was safe but yes it was and I was very very pleased during my stay
Stayed 3 nights in Apr 2024
Response from Sirima , HGI Phuket on 20 May 2024
Thank you again for sharing your experience, and we hope to see you very soon.

10/10 Excellent

Roland

Stayed 1 night in Apr 2024
Response from Sirima , HGI Phuket on 20 May 2024
Thank you once again for sharing and we look forward to welcoming you in the near future.

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Sirima , HGI Phuket on 20 May 2024
Dear Darryl,Thank you again for sharing your experience, and we hope to see you very soon.Sincerely,Hilton Garden Inn Phuket Bangtao

10/10 Excellent

Armando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To start off, I love how nice and clean the property was. The staff was amazing and provided excellent service. The only con was when we asked to be taken to bang Tao beach, we were taken to laguna beach. We spoke to the driver about it and he said it’s walkable from laguna beach. It was a 20minute walk. Other than that, i enjoyed my stay. The hotel room was small, but very lovely. The bathroom was my favorite. The bed was really soft as well as the pillows. I love the pool and happy hour at the pool. Breakfast was really good, a lot of options. I would definitely stay at the Hilton again.
Stayed 5 nights in Apr 2024
Response from Sirima Pongsupasin on 17 Apr 2024
Dear Armando ,Thank you for giving us a 5 stars review on Expedia. We truly appreciate your kind feedback.We are genuinely delighted to hear that you had an enjoyable stay on your recent trip to Phuket. We wish that we would have another opportunity to welcoming you back again in the near future.Yours sincerely,Sirima P.Guest Experience Manager Hilton Garden Inn Phuket Bangtao

8/10 Good

SHIEN YEONG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel employees are helpful and responsive. It is not by the beach, about 15 to 20 mins walk. However, the hotel arranges regular shuttle services. Love the swimming pools.
Stayed 4 nights in Mar 2024
Response from Sirima Pongsupasin on 17 Apr 2024
Dear Mr Shien,We are delighted to learn that you enjoyed your stay with us. Your kind remarks regarding our staff and services are received with great pleasure and have been conveyed to all concerned departments. These will certainly serve us as an encouragement to continue on improving our standard and aim for the best service possible.Looking forward to welcome you back on your next trip in Phuket.Warm Regards, Hilton Garden Inn Phuket Bangtao

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing view of the river. Close to most of the downtown locations we came to see. Great breakfast buffet.
Stayed 2 nights in Mar 2024
Response from Sirima Pongsupasin on 26 Mar 2024
Dear Matthew ,Thank you for giving us a 5 stars review. We truly appreciate your kind feedback.We are genuinely delighted to hear that you had an enjoyable stay on your recent trip to Phuket. We wish that we would have another opportunity to welcoming you back again in the near future.Yours sincerely,Hilton Garden Inn Phuket Bangtao

10/10 Excellent

Rouzbeh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hilton standards, great location, walkable to boat avenue, shuttle service offered, close to beach, lovely breakfast that they change everyday, nice restaurant, great gym, and wonderful staff.
Stayed 3 nights in Feb 2024
Response from Sirima Pongsupasin on 11 Feb 2024
Dear Rouzbeh ,We very much appreciate your comments regarding your stay at Hilton Garden Inn Phuket Bangtao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our team member as we continuously strive to improve the quality of our services.Thank you again for sharing your experience, and we hope to see you very soon.Sincerely,Sirima P.Guest Experience Manager

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised how good the Hilton Gardens Hotel Bangtao Phuket was. Reception staff superb, efficient and super friendly. Room was excellent and way better than expected. Dining good for dinner and for breakfast. With good quality choices. I was overall very impressed to be honest and can highly recommend the hotel to travellers.
Stayed 2 nights in Jan 2024
Response from Sirima Pongsupasin on 1 Feb 2024
Dear Alexander,We very much appreciate your comments regarding your stay at Hilton Garden Inn Phuket Bangtao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our team member as we continuously strive to improve the quality of our services.Thank you again for sharing your experience, and we hope to see you very soon.Sincerely,Sirima P.Guest Experience Manager Hilton Garden Inn Phuket Bangtao

10/10 Excellent

gerel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Very clean and minimal hotel located at the Laguna part which is more quiet chill area with constant shuttles going to the beach etc Room was always clean and it was quiet most of the time
Stayed 5 nights in Jan 2024
Response from Sirima Pongsupasin on 1 Feb 2024
Dear Gerel,We are delighted to hear that we lived up to your expectations and you had a memorable holiday experience.Your positive comments are very well appreciated and have been shared with our team; This will definitely serve us as an encouragement to continue on delivering the best service possible.We look forward to welcoming you back in the near future.Yours sincerely,Sirima P.Guest Experience Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and ready to make my stay that much better. Even though the hotel provided a shuttle to the beach and into town, both areas were a pleasant 10 to 15 minutes walk away. Just enough to.burn off some of the extra calories from the great breakfast buffet. The shuttle is very useful after dark and a few drinks 😊. Definitely would stay there again on my next trip.
Stayed 3 nights in Jan 2024
Response from Sirima Pongsupasin on 1 Feb 2024
Dear Christopher,On behalf of our entire team, thank you for your recent stay with us and for sharing your experience. I am absolutely delighted to learn that your time with us left such a positive impression, particularly in regards to our staff, location and breakfast . Thank you once again for sharing your comments and we look forward to welcoming you once again in the near future.Warm Regards, Sirima P.Guest Experience Manager

8/10 Good

Svetlana

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Sirima Pongsupasin on 16 Jan 2024
Dear Svetlana, Thank you for sharing your comments and we look forward to welcoming you once again in the near future.Warm Regards, Hilton Garden Inn Phuket Bangtao

8/10 Good

Stephanie Jane

Stayed 5 nights in Dec 2023
Response from Sirima Pongsupasin on 16 Jan 2024
Dear Stephanie Jane, Thank you for sharing your experience, and we hope to see you very soon.Sincerely,Hilton Garden Inn Phuket Bangtao

8/10 Good

William

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property is nice, two good sized pools and food was good. Area is really nice and everything is walkable, if you don’t fancy the walk there’s a shuttle service which is really good too. My wife used the spa and although it’s off site they arranged to pick her up and she said she really enjoyed it. Bar staff are very hit and miss though
Stayed 8 nights in Dec 2023
Response from Sirima Pongsupasin on 16 Jan 2024
Dear William,We are delighted that our service met your expectation. Moreover we are very thankful for your comment. We are looking forward to welcome you back on your next trip in Phuket.Regards,Hilton Garden Inn Phuket Bangtao

10/10 Excellent

Lasse

Stayed 3 nights in Dec 2023
Response from Sirima Pongsupasin on 18 Jan 2024
Dear Lasse , Thank you for sharing your comments and we look forward to welcoming you once again in the near future.Warm Regards, Hilton Garden Inn Phuket Bangtao

8/10 Good

Bradford

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
To start with the front manger Mr D. (Young, sharp, good) and his team are very provisional A as I expect from a Hilton property. Unfortunately- the cleaning staff has taken over the halls. They are visible 8 am to 7 am. This cones with talking laughing bottles clanking. Carts moving. They are friendly but there is an echo in the hall way that venerated the doors. This is a simple fix. Sleep late so possibly I am an isolated case Security there- you don’t see them - but they are there which makes me feel safe. Excellent place for business - planning your vacation a day two. Decent food - 10 pm shut off for good a bit early. 12 better. Not sure the economics of keeping open. Et Finally Great Price. Brad
Stayed 4 nights in Nov 2023
Response from Sirima Pongsupasin on 27 Nov 2023
Dear Mr. Brad,On behalf of Hilton Garden Inn Phuket Bangtao team, we would like to thank you for taking the time to review your recent stay with us.We are delighted to learn that you enjoyed your stay with us. Your kind remarks regarding our staff Mr.D are received with great pleasure and have been conveyed to all concerned departments. The comment of the noise echo in the hall way , we will taken your feedback seriously and assure you to rectify the problem in short time. These will certainly serve us as an encouragement to continue on improving our standard and aim for the best service possible.Looking forward to welcome you back on your next trip in Phuket.Warm Regards, Hilton Garden Inn Phuket Bangtao

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliest staff. The restaurant food was delicious. Comfortable beds and a rooftop pool.
Stayed 3 nights in Nov 2023
Response from Sirima Pongsupasin on 24 Nov 2023
Dear John,We are delighted that our service met your expectation. Moreover we are very thankful for your comment. We are looking forward to welcome you back on your next trip in Phuket.Regards,Sirima PongsupasinGuest Experience Manager

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton Garden Inn Phuket hit it out of the ballpar
Hilton Garden Inn Phuket hit it out of the ballpark! They provided excellent check-in and service throughout our stay. The breakfast had a wide variety of tasty options. The local shuttle was handy. They offered umbrellas and beach towels to use. The room service food was slow but good. My only concern was our room had a little mildew smell. I would recommend this hotel to anyone.
Stayed 3 nights in Oct 2023
Response from Sirima Pongsupasin on 17 Nov 2023
Dear Allison ,I'd like to start by thanking you for choosing Hilton Garden Inn during your most recent visit to Phuket. Secondly, I would like to thank you for the feedback and I sincerely apologize toward the issue that happened of room service food was slow and room little mildew smell.At Hilton Garden Inn, we value your comments as we always strive to exceed guest’s expectations. Please note that I have personally investigated the issue and shared the protocol with our head of departments; We have immediately gaged the training of our room attendant as well as the supervision on our service standards. I hope this accounting won't damage your perception of Hilton Garden Inn. I also wish to have the opportunity to welcome you again soon. In case you decide to return to the island in the future, kindly get in touch with me. I will be personally taking care of your booking and guaranteeing a happy stay. Warm Regards,Sirima PongsupasinGuest Experience Manager

6/10 Okay

Farah

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Sirima Pongsupasin on 7 Nov 2023
Dear Ms. Farah,I'd like to start by thanking you for choosing Hilton Garden Inn during your most recent visit to Phuket. Secondly, I would like to thank you for the feedback and I sincerely apologize toward the issue that happened on 2 Nov about the bad smell from next door room smoking , We have taken your feedback seriously and assure you to rectify the problem.We hope to welcome you back soon and meet your experience and give you and your family a true experience.Warm regards,Hilton Garden Inn Phuket BangtaoAt Hilton Garden Inn, we value your comments as we always strive to exceed guest’s expectations. Please note that I have personally investigated the issue and shared the protocol with our head of departments; We have immediately gaged the training of our room attendant as well as the supervision on our service standards. I hope this accounting won't damage your perception of Hilton Garden Inn. I also wish to have the opportunity to welcome you again soon. In case you decide to return to the island in the future, kindly get in touch with me. I will be personally taking care of your booking and guaranteeing a happy stay. Warm Regards,Sirima PongsupasinGuest Experience Manager Hilton Garden Inn Phuket Bangtao

10/10 Excellent

Xinlong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greeat
Stayed 1 night in Oct 2023
Response from Sirima Pongsupasin on 7 Nov 2023
Dear Xinlong, Thank you for sharing your comments and we look forward to welcoming you once again in the near future.Warm Regards,

8/10 Good

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel with nice rooftop pool
Very nice hotel, closer to the beach, 15 minute walk.
Stayed 4 nights in Oct 2023
Response from Sirima P. on 28 Oct 2023
Dear Andres ,Thank you for sharing a wonderful review. We are thrilled to hear that you had an enjoyable stay with us. I will pass your comments to all department concerns and I am sure that it will serve us as encouragement and motivation to continue on providing the best service to our guests. Thank you once again for sharing and we look forward to welcoming you in the near future.Yours sincerely,Sirima P.Guest Experience Manager

8/10 Good

Lisa

Stayed 2 nights in Oct 2023
Response from Sirima P. on 28 Oct 2023
Dear Lisa , Thank you for sharing and we look forward to welcoming you in the near future.Yours sincerely,Sirima P.

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, breakfast was great, rooms are very clean, staff was amazing. Only complaint was the bed being a little stiff.
Response from Sirima Pongsupasin on 2 Oct 2023
Dear Anthony ,On behalf of our entire team, thank you for your recent stay with us and for sharing your experience. I am absolutely delighted to learn that your time with us left such a positive impression, particularly in regards to our Great hotel, breakfast was great, rooms are very clean, staff was amazing. Thank you once again for sharing your comments and we look forward to welcoming you once again in the near future.Warm Regards, Sirima P.Guest Experience Manager

10/10 Excellent

Agnes

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mattress was very comfortable.
Stayed 1 night in Sep 2023
Response from Sirima Pongsupasin on 2 Oct 2023
Dear Agnes ,We are delighted that our service met your expectation. Moreover we are very thankful for your comment regarding he mattress was very comfortable. We are looking forward to welcome you back on your next trip in Phuket.Regards,Sirima PongsupasinGuest Experience Manager

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great for the beach, town and tours. All the staff are professional, helpful and super friendly. Would love to stay here on a future visit.
Stayed 4 nights in Aug 2023
Response from Sirima Pongsupasin on 4 Sep 2023
Dear Kayla,We would like to thank you for sharing your experience.We are delighted to hear that we lived up to your expectations and you had a memorable holiday experience.Your positive comments are very well appreciated and have been shared with our team; This will definitely serve us as an encouragement to continue on delivering the best service possible.We look forward to welcoming you back in the near future.Yours sincerely,Sirima P.Guest Experience Manager

10/10 Excellent

Jermaine

Liked: Amenities
The staff at the Hilton was beyond amazing! Very polite and helpful with any questions I had. I highly recommend this Hotel, and I will definitely stay here again when I return.
Stayed 14 nights in Aug 2023
Response from Sirima Pongsupasin on 4 Sep 2023
Dear Jermaine,We are delighted that our service met your expectation. Moreover we are very thankful for your comment. We are looking forward to welcome you back on your next trip in Phuket.RegardsSirima P.Guest Experience Manager

10/10 Excellent

Ilknur

Liked: Cleanliness, staff & service, property conditions & facilities
Nice breakfast, quite location, 15 minutes drive from beaches, modern and stylish
Stayed 3 nights in Aug 2023
Response from Sirima P. on 26 Aug 2023
Dear Ilknur,We are delighted that our service met your expectation. Moreover we are very thankful for your comment on expedia, We are looking forward to welcome you back on your next trip in Phuket.Sirima P.Guest Experience Manager

8/10 Good

Ori, Modiin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very pleasant hotel, lovely staff 25 min from the AP yet very quiet great breakfast! and many very good dining options in the area (ibcl a Michelin star restaurant closeby..) didnt have time to enjoy the pool but it looks great highly recommended!
Stayed 1 night in Jul 2023
Response from Sirima Pongsupasin on 4 Aug 2023
Dear Ori,We are delighted to learn that you enjoyed your stay with us. Your kind remarks regarding our staff and breakfast are received with great pleasure and have been conveyed to all concerned departments. These will certainly serve us as an encouragement to continue on improving our standard and aim for the best service possible.Looking forward to welcome you back on your next trip in Phuket.Warm Regards, Hilton Garden Inn Phuket Bangtao

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location friendly staff
Stayed 5 nights in Jul 2023
Response from Sirima P. on 30 Jul 2023
Dear Sarah,We are delighted that our service met your expectation. Moreover we are very thankful for your comment. We are looking forward to welcome you back on your next trip in Phuket.Sirima P.Guest Experience Manager

10/10 Excellent

Mohamad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are nice and very helpful
Stayed 2 nights in Jul 2023
Response from Sirima P. on 30 Jul 2023
Dear Mohamad,We very much appreciate your comments regarding your stay at Hilton Garden Inn Phuket Bangtao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our team member as we continuously strive to improve the quality of our services.Thank you again for sharing your experience, and we hope to see you very soon.Sincerely,Sirima P.Guest Experience Manager

8/10 Good

Sau Kun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
very good
Stayed 1 night in Jul 2023
Response from Sirima Pongsupasin on 20 Jul 2023
Dear Sau Kun,Thank you for sharing your comments and we look forward to welcoming you once again in the near future.Warm Regards, Sirima P.Guest Experience Manager

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Jul 2023
Response from Sirima Pongsupasin on 14 Jul 2023
Dear Nicole,Thank you for sharing your comments and we look forward to welcoming you once again in the near future.Warm Regards, Sirima P.Guest Experience Manager

10/10 Excellent

Henrik

Stayed 1 night in Jun 2023
Response from Sirima Pongsupasin on 26 Jun 2023
Dear HenrikThank you once again for sharing and we look forward to welcoming you in the near future.Yours sincerely,Sirima PongsupasinGuest Experience Manager

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Sirima Pongsupasin on 26 Jun 2023
Dear Byron,Thank you for sharing your experience.We look forward to welcoming you in the near future.Yours sincerely,Sirima PongsupasinGuest Experience Manager

10/10 Excellent

Chanel

Stayed 2 nights in Jun 2023
Response from Sirima Pongsupasin on 26 Jun 2023
Dear Chanel,Thank for review , We wish that we would have another opportunity to welcoming you back again in the near future.Yours sincerely,Guest Experience Manager

10/10 Excellent

Jason

Stayed 1 night in Jun 2023
Response from Sirima Pongsupasin on 26 Jun 2023
Dear Jason,Thank you for sharing your comments and we look forward to welcoming you in the near future.Warm Regards, Guest Experience Manager

10/10 Excellent

Alexis

Stayed 1 night in Jun 2023
Response from Sirima Pongsupasin on 11 Jul 2023
Dear Alexis,Thank you again for sharing your experience, and we hope to see you very soon.Sincerely,

10/10 Excellent

Hyerim

Stayed 1 night in Jun 2023
Response from Sirima Pongsupasin on 26 Jun 2023
Dear Hyerim,Thank you for sharing your experience, and we hope to see you very soon.Sincerely,Guest Experience Manager

8/10 Good

Kei keung

Stayed 2 nights in Jun 2023
Response from Sirima Pongsupasin on 18 Jun 2023
Dear Mr. Kei,Thank you once again for sharing your comments and we look forward to welcoming you once again in the near future.Warm Regards, Sirima P.Guest Experience Manager

10/10 Excellent

Suteeraporn

Stayed 1 night in Jun 2023
Response from Sirima Pongsupasin on 13 Jun 2023
Dear Khun Suteeraporn,Thank you once again for sharing your comments and we look forward to welcoming you once again in the near future.Warm Regards, Sirima PongsupasinGuest Experience Manager

10/10 Excellent

Burke

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for one night and loved it. It was really close to the beach and they had a shuttle to take us down to the beach for free (you could walk there too). They had a nice breakfast in the morning. We enjoyed hanging out at the pool on the roof. The room was nice and clean. The hotel appears pretty new and nothing was run down.
Stayed 1 night in Jun 2023
Response from Sirima Pongsupasin on 8 Jun 2023
Dear Burke,Thank you for sharing a wonderful review on expedia. We are thrilled to hear that you had an enjoyable stay with us. I will pass your comments to all department concerns and I am sure that it will serve us as encouragement and motivation to continue on providing the best service to our guests. Thank you once again for sharing and we look forward to welcoming you in the near future.Yours sincerely,Sirima PongsupasinGuest Experience Manager

8/10 Good

Kingsaba

Stayed 3 nights in May 2023
Response from Sirima Pongsupasin on 8 Jun 2023
Dear Kingsaba, Thank you for sharing your comments and we look forward to welcoming you once again in the near future.Warm Regards, Sirima PongsupasinGuest Experience Manager

2/10 Terrible

Malcolm

Disliked: Cleanliness, staff & service, property conditions & facilities
Although room was ‘non-smoking’ it smelled like smoke. They were not very accommodating when I asked for a new room. I had to argue. Also, left expensive electronics I. Room, came back 2 days later and they said cannot find. … right
Stayed 1 night in Apr 2023
Response from Marie Berthe on 7 May 2023
Dear Mr. Malcolm, I'd like to start by thanking you for choosing Hilton Garden Inn during your most recent visit to Phuket.Secondly, I would like to thank you for the feedback and I sincerely apologize toward the issue that happened of lost electric iPhone charger. Your comment was taken seriously by my FO & HK team, and we investigated the problem, but we were unable to locate anything from your room stay. At Hilton, we strive to give exceptional service every day, for every guest; Please contact me direct at the email below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely,Marie BertheGeneral ManagerMarie.Berthe@hilton.com

10/10 Excellent

Matthew

Stayed 1 night in Apr 2023
Response from Hilton Garden Inn Team on 26 Apr 2023
Thank you for your scroll, hope see you next time

10/10 Excellent

Matthew

Stayed 1 night in Apr 2023
Response from Hil on 26 Apr 2023
Thank you for your scroll, hope see you next time

6/10 Okay

Shashika

Stayed 10 nights in Apr 2023
Response from Sirima P on 7 May 2023
Dear Shashika , Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely apologize that we didn’t meet your expectations.We would like to learm more in order to improve our product and offer.Sincerely,Sirima P.Guest Experience Manager

10/10 Excellent

Roger

Stayed 4 nights in Apr 2023
Response from Hilton Garden Inn Team on 26 Apr 2023
Thank you for your scroll, hope see you next time

10/10 Excellent

Chinelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodations next to the Laguna beach can walk or use hotel shuttle. Breakfast was delicious and had a variety of different meals options. I definitely recommend this place
Stayed 2 nights in Apr 2023
Response from Sirima Pongsupasin on 19 Apr 2023
Dear Chinelle ,Thank you for your recent stay with us and for sharing your experience. I am absolutely delighted to learn that your time with us left such a positive impression, particularly in regards to our Great accommodations & Breakfast was delicious . Thank you once again for sharing your comments and we look forward to welcoming you once again in the near future.Warm Regards, Sirima PongsupasinGuest Experience Manager