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Reviews of Hampton Inn Chicago McCormick Place

3 out of 5
Hampton Inn Chicago McCormick Place
123 East Cermak, Suite 100, Chicago, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 600 out of 1002 reviews" "
Rating 8 - Good. 234 out of 1002 reviews" "
Rating 6 - Okay. 78 out of 1002 reviews" "
Rating 4 - Poor. 45 out of 1002 reviews" "
Rating 2 - Terrible. 45 out of 1002 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty average stay at this hotel. Very courteous and helpful staff. Clean and tidy room. Walls are thin, so you can hear rooms above/next to you. I also had a party going on across the hall from my room on a Saturday and Sunday night until 2 A.M., and dogs barking throughout my stay, so sleep was hit or miss. Shower water pressure was mediocre as well. Overall, I’d give this hotel C .
Stayed 4 nights in May 2024
Response from Bess on 28 May 2024
Thank you for your feedback. Your response helps us to better our operations. We look forward to welcoming you back again for a much better experience.

10/10 Excellent

Ennis

Travelled with partner
Liked: Amenities
Our room was clean and staff were kind. No complaints about the location.
Stayed 2 nights in May 2024
Response from Fenny on 27 May 2024
Thank you for your feedback. We are glad you found everything to your liking. We look forward to seeing you again.

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to venue!
Stayed 1 night in May 2024
Response from Fenny on 14 May 2024
Thank you for your feedback. We look forward to seeing you again.

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close enough to walk to Wintrust Arena.
Stayed 1 night in May 2024
Response from Bess on 9 May 2024
Thank you for your feedback. We look forward to seeing you again.

6/10 Okay

Aric

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Decent spot if you are attending an event at the wintrust arena. No exhaust fans in the bathroom……
Stayed 2 nights in Apr 2024
Response from Bess on 2 May 2024
Thank you for your feedback. Your response helps us to better our operations. We look forward to welcoming you back again for a much better experience.

10/10 Excellent

Bart

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Theo was a rockstar at checking us in and helping with getting us oriented.
Stayed 1 night in May 2024
Response from Bess on 2 May 2024
Thank you for your feedback. We look forward to seeing you again.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Fenny on 29 Apr 2024
Thank you for your feedback. We look forward to seeing you again.

2/10 Terrible

Daisuke, rancho palos verdes

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Bess on 2 May 2024
Thank you for your feedback. Your response helps us to better our operations. We look forward to welcoming you back again for a much better experience.

10/10 Excellent

LaTona

Stayed 1 night in Apr 2024
Response from Fenny on 6 May 2024
Thank you for your feedback. We look forward to seeing you again.

2/10 Terrible

Savana

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
I am so incredibly unhappy with my stay here I got to the room everything looked clean from the until I went to go throw something away in the trash, and there was a pill inside the trashcan and garbage not taken out so I called down and I informed them they said they were sorry and that was all Then about five minutes later I find my daughter over underneath the desk and she found over 430 mg Adderall's and I went straight down to the desk and I spoke to the manager and informed them and I ended up taking my daughter to the emergency room to make sure she did not consume of the drugs that was left behind in our dirty room. They told me that they would refund me half of my stay and they moved me to another room. I did say I was nervous that the room wouldn't have been cleaned. They did tell me it was and I should receive my money back in 5 to 7 days , it's now been 14 days and I called they said that there's nothing on my account and a manager would contact me back and no one still contacted me back do not stay here. It is not safe for your children. They do not clean up after themselves, and then they lied and deceived me I could've at least not stayed and got my money back Also will make sure that they are aware of all the hospital bills. I had to rush my daughter, therefore because of them not doing their job
Stayed 2 nights in Mar 2024
Response from Fenny on 11 May 2024
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. Please feel free to reach out to me directly with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance and we do look forward to having you stay with us again.

10/10 Excellent

Lametta

Stayed 1 night in Apr 2024
Response from Fenny on 29 Apr 2024
Thank you for your feedback. We look forward to seeing you again.

10/10 Excellent

Ashlinn

Stayed 1 night in Apr 2024
Response from Fenny on 26 Apr 2024
Thank you for your feedback. We look forward to seeing you again!

10/10 Excellent

Wei

Stayed 2 nights in Mar 2024
Response from Fenny on 4 Apr 2024
Thank you for your feedback. We look forward to seeing you again!

10/10 Excellent

Elizabeth

Stayed 1 night in Mar 2024
Response from Latonia on 16 Apr 2024
Thank you for your feedback! We are pleased to hear that you found everything to your liking, we hope to welcome you back again soon!

10/10 Excellent

Bridget

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay here again
Stayed 1 night in Mar 2024
Response from Fenny on 20 Mar 2024
Thank you for your feedback! We look forward to welcoming you back soon!

10/10 Excellent

Rachael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Both myself and children had a great time.
Stayed 2 nights in Mar 2024
Response from Fenny on 19 Mar 2024
Thank you for your feedback! We are pleased to hear that you and your family found the hotel to your liking. We look forward to welcoming you back soon!

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like they charge 60 bucks for parking
Stayed 1 night in Mar 2024
Response from Fenny on 14 Mar 2024
Thank you for your feedback! We look forward to welcoming you back soon!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Fenny on 14 Mar 2024
Thank you for your feedback! We look forward to welcoming you back soon!

10/10 Excellent

Passion

Liked: Cleanliness, staff & service, property conditions & facilities
Location and breakfast
Stayed 1 night in Mar 2024
Response from Sara on 9 Mar 2024
Thank you for your feedback!

8/10 Good

Latrice

Liked: Cleanliness, staff & service, property conditions & facilities
Did not like the closet/bathroom door has to use for both.
Stayed 1 night in Mar 2024
Response from Fenny on 9 Mar 2024
Thank you for your feedback! We look forward to welcoming you back soon!

8/10 Good

Leticia

Liked: Staff & service, room comfort
Check-in was a breeze. I moved one of the ottoman's and there was trash on the floor. I took a shower and there was hair on the shower gel pump and the shower wall. Other that that room was clean and spacious.
Stayed 1 night in Feb 2024
Response from Bess on 26 Feb 2024
Thank you very much for your candid response. I will ensure to communicate with my housekeeping team. Please give us another chance and stay with us again in the future.

10/10 Excellent

Passion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 1 night in Feb 2024
Response from Latonia on 24 Feb 2024
Thank you for your review. We look forward to seeing you again soon!

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Willing to help with my late check in and such because I worked later than expected and they were so helpful and got me all situated
Stayed 1 night in Feb 2024
Response from Bess on 22 Feb 2024
Thank you for your feedback! We look forward to welcoming you back soon!

4/10 Poor

Tayla

Disliked: Property conditions & facilities
Booked the hotel and wasn’t informed that we had to pay for parking.
Stayed 1 night in Feb 2024
Response from Fenny on 22 Feb 2024
Thank you for your feedback! The information about our parking would be disclosed on our website. Your reservation was created through third-party we apologize this information was not shared with you. We look forward to welcoming you back soon!

10/10 Excellent

Elizabeth

Business traveller
Excellent staying
Receptionist excellent service, all information, service included the room. Clean.
Stayed 3 nights in Feb 2024
Response from Bess on 18 Feb 2024
Thank you for your feedback! We look forward to welcoming you back soon!

10/10 Excellent

Kari

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping was wonderful. Highly recommend parking lot A and valet parking. Front desk was very helpful. Even the barista in Starbucks was on point. Thankful for this staff and friendly services.
Stayed 3 nights in Feb 2024
Response from Bess on 18 Feb 2024
Thank you for your feedback! We look forward to welcoming you back soon!

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easy to get to McCormick Place via the pedestrian bridge.
Stayed 1 night in Feb 2024
Response from Bess on 18 Feb 2024
Thank you for your feedback! We look forward to welcoming you back soon!

8/10 Good

Mark

Response from Bess on 18 Feb 2024
Thank you for your feedback! We look forward to welcoming you back soon!

6/10 Okay

ANGIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bess on 18 Feb 2024
Thank you very much for your feedback. We will discuss the issue during your stay with our team. Please give us another chance and stay with us again.

8/10 Good

Kaleena

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and not too far from things I was going to
Stayed 1 night in Feb 2024
Response from Sara on 12 Feb 2024
Thank you for your feedback!

10/10 Excellent

Kiara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good , peaceful!! Great breakfast
Stayed 3 nights in Jan 2024
Response from Latonia on 6 Feb 2024
Thank you for your feedback! We are happy to hear you enjoyed breakfast and had a peaceful experience. We look forward to welcoming you back soon!

8/10 Good

Diamond

Travelled with family
The stay was wonderful! Only this is the parking is sooooo expensive on top of paying to park everywhere else! Staff was very friendly, the VU bar was nice as well.
Stayed 2 nights in Feb 2024
Response from Latonia on 6 Feb 2024
Thank you for your feedback! We are glad you enjoyed the VU. We look forward to welcoming you back soon!

10/10 Excellent

Receipt

Stayed 4 nights in Jan 2024
Response from Latonia on 6 Feb 2024
Thank you for your feedback! We look forward to welcoming you back soon!

10/10 Excellent

Annette

Stayed 1 night in Jan 2024
Response from Fenny on 2 Feb 2024
Thank you for your feedback! We look forward to welcoming you back soon!

10/10 Excellent

Irfan

Travelled with family and small children, Business traveller
Liked: Amenities
Ever was good
Stayed 2 nights in Jan 2024
Response from Fenny on 2 Feb 2024
Thank you for your feedback! We look forward to welcoming you back soon!

10/10 Excellent

Lillyam

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Bess on 18 Jan 2024
Thank you for your feedback! We look forward to welcoming you back soon!

10/10 Excellent

Paula K

Stayed 1 night in Jan 2024
Response from Sara on 13 Jan 2024
Thank you for your feedback! We look forward to welcoming you back soon!

10/10 Excellent

Emilio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious and clean. Location wasnt too bad as it was near chinatown and two train stations.
Stayed 4 nights in Jan 2024
Response from Sara on 11 Jan 2024
We appreciate the feedback and are pleased to hear you enjoyed your stay. Thank you for choosing to stay with us!

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sara on 11 Jan 2024
We appreciate the feedback. Thank you for choosing to stay with us!

4/10 Poor

Rasim

Disliked: Staff & service
Sofi at the front desk was extremely rude. The look up and down when I first walked in is how we started. Then was condescending towards me because I was confused when she asked which hotel am I staying at. Because unbeknownst to me there were 3 hotels in that same location for that front desk to check in. Thought maybe she was having a bad day, but next day at check out, she was there again with the same bad, annoyed attitude. Especially annoyed that I wanted a printed receipt vs email. At that point I didn't feel like she would even care to know that I have been having email problems, hence the request for paper copy. Overall the property itself was nice, pool was clean, breakfast was good. But it sucks that the one person who's suppose to be the face that starts your vacation has such a negative attitude and puts a little damper on it. I get it, that people have stuff going on behind closed doors. But if the same courtesy is expected to be shown to her than she have shown to us as well. Because she doesn't know what we have going on behind closed doors and this little mini getaway was something that was needed more than she will ever know
Stayed 1 night in Dec 2023
Response from Sara Irons on 11 Jan 2024
Good afternoon, I sincerely apologize for your experience while staying with us. It is unacceptable to feel as though you are not welcomed during your entire stay. We are in the hospitality business and that means welcoming anyone and everyone. Please let us know if there is anything we can do more for you in making this right.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Bess on 3 Jan 2024
Thank you for your feedback! We look forward to welcoming you back soon!

2/10 Terrible

Nathan

Stayed 3 nights in Dec 2023
Response from Bess on 3 Jan 2024
Thank you very much for your feedback. We will discuss the issue during your stay with our team. Please give us another chance and stay with us again.

10/10 Excellent

Kristen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Bess on 3 Jan 2024
Thank you for your feedback! We look forward to welcoming you back soon!

8/10 Good

Jesse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Bess on 26 Dec 2023
Thank you for your feedback! We look forward to welcoming you back soon!

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay
Stayed 1 night in Dec 2023
Response from Bess on 17 Dec 2023
Thank you for your feedback! We look forward to welcoming you back soon!

10/10 Excellent

Karina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Latonia on 8 Feb 2024
Thank you for your feedback! We look forward to welcoming you back soon!

8/10 Good

Alicia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Bess on 17 Dec 2023
Thank you for your feedback! We look forward to welcoming you back soon!

10/10 Excellent

Kimberly, Livonia

Stayed 2 nights in Dec 2023
Response from Bess on 3 Jan 2024
Thank you for your feedback! We look forward to welcoming you back soon!

8/10 Good

Andrea

Stayed 1 night in Dec 2023
Response from Bess on 3 Jan 2024
Thank you for your feedback! We look forward to welcoming you back soon!

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Latonia on 8 Feb 2024
Thank you for your feedback! We look forward to welcoming you back soon!