All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 687 out of 1573 reviews" "
10 - Excellent
687
Rating 8 - Good. 430 out of 1573 reviews" "
8 - Good
430
Rating 6 - Okay. 231 out of 1573 reviews" "
6 - Okay
231
Rating 4 - Poor. 146 out of 1573 reviews" "
4 - Poor
146
Rating 2 - Terrible. 79 out of 1573 reviews" "
2 - Terrible
79
8.4/10
Cleanliness
8.0/10
Staff & service
7.8/10
Amenities
8.2/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
8/10 Good
Linda, Madisonville
Travelled with family
22 May 2024
Liked: Property conditions & facilities
Hotel was great for our needs. The gentleman at the check in was very polite.
I felt the teenagers and I were safe there and staff was watching out for our best interest. Place was very clean and rooms were big and roomy.
lynn
Stayed 2 nights in May 2024
Response from Manager on 22 May 2024
Hello lynn,We are delighted to hear you felt safe and enjoyed the cleanliness and spaciousness of our rooms during your stay. Our team always strives to ensure the well-being of all our guests. Thank you for sharing your positive experience with us.
Hello Michael,We are delighted to hear that you found our hotel great! Your positive feedback is truly appreciated and we hope to welcome you back in the future for another enjoyable stay.
Sheets were dirty and bathroom door was off the door hinges
Kevin
Stayed 1 night in May 2024
Response from Manager on 15 May 2024
Hello Kevin, We're sorry to hear about the issues you faced during your stay. Your feedback is important to us, and we have shared your comments with the relevant departments to ensure improvements are made. We appreciate you bringing this to our attention.
Hello Loretta,We’re delighted to hear that you found your stay clean and comfortable. Your positive feedback is greatly appreciated! We hope to welcome you back in the future for another pleasant experience.
We stopped for a quick overnight while traveling. It was clean, comfortable. New and modern . Would stay again!
Justine
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Hello Justine,We are delighted to hear that you had a comfortable and enjoyable stay at our hotel. Your kind words about our cleanliness and modern facilities are truly appreciated. We look forward to welcoming you back on your next trip.
4/10 Poor
Jessica
13 May 2024
Liked: Staff & service
Disliked: Cleanliness
Jessica
Stayed 1 night in May 2024
Response from Manager on 15 May 2024
Hello Jessica, We're sorry to hear that your stay didn't meet expectations. Please feel free to contact us directly with any further details so we can address any concerns you may have.
2/10 Terrible
Kayla
12 May 2024
Disliked: Staff & service
Kayla
Stayed 2 nights in May 2024
Response from Manager on 15 May 2024
Hello Kayla, We regret to hear that your experience did not meet your expectations during your stay. Your feedback is valuable to us, and we encourage you to reach out to us directly to discuss any issues you encountered. We aim to ensure all our guests have a pleasant stay and would appreciate the opportunity to address your concerns.
Hello Shaun K,We are delighted to hear that you found our rooms spacious and modern. Your feedback is appreciated as we strive to provide a comfortable stay for all our guests. If you have any further comments or suggestions, please do not hesitate to reach out to us directly.
Hello Richard,We are pleased to hear that you enjoyed our convenient location and competitive rates. Thank you for choosing to stay with us and providing your feedback. If you have any further comments or suggestions, please do not hesitate to contact our management team directly.
Hello Mariana,We appreciate your positive feedback on our cleanliness and booking process. We strive to provide a seamless experience for our guests. Should you have any further comments or suggestions, please feel free to reach out to the management team directly. Thank you for choosing to stay with us.
It was quiet and clean. The only comment I would say is that the hallways were super cold - I think they had the air conditioning on full blast for a cooler day. But the room was terrific. Very pretty views.
Mari
Stayed 1 night in Apr 2024
Response from Manager on 10 May 2024
Hello Mari, We appreciate your positive feedback on the quiet and clean environment of our hotel. We regret any discomfort caused by the temperature in the hallways, as we aim to provide a comfortable stay for all our guests. It's great to hear you enjoyed the terrific room and the beautiful views during your stay.
Hello Kerry,We appreciate your positive feedback and are glad you enjoyed your stay. We strive to provide a memorable experience for all our guests. If you have any more comments or suggestions, feel free to reach out to our management team. Thank you for choosing to stay with us!
Very reasonably priced. The young man working our night of check-in was GREAT! So personable and professional. Wish there were more people like him!
There was a slight tear in our bed sheets. Could have been from the wash machine.
Laura
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Laura, Thank you for sharing your positive experience with us, we're delighted to hear you found our staff personable and professional. We appreciate your feedback regarding the bed sheets and will address this internally for quality assurance purposes. Your comments help us improve our services for all guests in the future.
6/10 Okay
Hester
5 May 2024
Furniture in lounge not clean. Toaster in breakfast area not working
Hester
Stayed 2 nights in May 2024
Response from Manager on 7 May 2024
Hello Hester, We apologize for any inconvenience caused by the cleanliness of the furniture in our lounge and the malfunctioning toaster in the breakfast area. Your feedback is valuable to us and will be shared with our team for further review and improvement. Please contact our management team directly to discuss your concerns further.
No fan in the bathroom. Large wholes in the bath towels. Lousy coffee in the morning
Bonnie
Stayed 1 night in May 2024
Response from Manager on 7 May 2024
Hello Bonnie, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your comments will be shared with our team for further review and improvement. Thank you for bringing these points to our attention, as guest satisfaction is our top priority.
8/10 Good
Michael
Travelled with pets
1 May 2024
Liked: Cleanliness, staff & service, amenities
Dog friendly. Dog park area. Was obvious splatter on wall by bed. We’re woke up by housekeeping.
Michael
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Michael,Thank you for sharing your feedback with us. We're glad you enjoyed our pet-friendly amenities. Your comments about the room cleanliness and housekeeping will be shared with our team to ensure we maintain our standards. We appreciate your valuable input and hope to welcome you back for an improved stay in the future.
8/10 Good
Donna
29 Apr 2024
Donna
Stayed 2 nights in Apr 2024
Response from Manager on 22 May 2024
Hello Donna, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
10/10 Excellent
Mackenzie, Kings
29 Apr 2024
Mackenzie
Stayed 1 night in Apr 2024
Response from Manager on 21 May 2024
Hello Mackenzie,We appreciate your high rating and are glad to know you enjoyed your stay overall. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us. We value your input and hope to welcome you back in the future.
Hello James,We're thrilled to hear you had a wonderful experience during your stay with us! If you have any more details to share about your visit, please don't hesitate to reach out to us. We hope to welcome you back soon for another fantastic stay!
8/10 Good
Robert
23 Apr 2024
Robert
Stayed 1 night in Apr 2024
Response from Manager on 15 May 2024
Hello Robert, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
Hello Jenny,We are pleased to hear you found our hotel suitable for your overnight stay. If you have any further feedback or suggestions, please feel free to contact our management team. Thank you for choosing to stay with us.
8/10 Good
Billy
Travelled with family
23 Apr 2024
Liked: Cleanliness, staff & service
Sheets were VERY scratchy and uncomfortable!
Billy
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello Billy,We appreciate your feedback regarding the comfort of our sheets. For any further concerns or feedback, please feel free to reach out to our management team. Thank you for staying with us.
Hello Angelica,We are delighted to hear that you found our staff friendly and your room clean during your stay with us. Guest satisfaction is our top priority, and we appreciate your positive feedback. If you have any further comments or suggestions, please feel free to reach out to us. Thank you for choosing our hotel for your accommodation needs.
Clean room friendly staff. Dont know why i paid for insurance coverage it was recommended win i booked on line?
Susan
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
Hello Susan,We appreciate your positive feedback on our clean rooms and friendly staff. The insurance coverage offered during online booking is optional for guests who seek additional peace of mind during their stay. If you have any further questions or feedback regarding your booking experience, please do not hesitate to reach out to our management team directly.
6/10 Okay
Melissa
21 Apr 2024
Disliked: Amenities
The couch in my room was so filthy I would not even sit on it or touch it.
Mattress was torn
Hole in a towel
Ice bucket lid was dirty
Body wash was empty in shower
Melissa
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
Hello Melissa, We appreciate your feedback and apologize for any inconvenience caused during your stay. Your comments have been noted to ensure a better experience for our future guests. We encourage you to reach out to our management team to discuss your concerns further.
Very nice room front desk staff very polite and knowledgeable
LeeAnn
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello LeeAnn,We are pleased to hear that you found our room comfortable and our front desk staff helpful. Your kind words are appreciated and we hope to welcome you back in the future.
6/10 Okay
Claire Nathalie
Travelled with family
19 Apr 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Bathroom needs renovation, air conditioner needs repair. Shampoo needs refills. The rest is okay.
Claire Nathalie
Stayed 2 nights in Apr 2024
Response from Manager on 20 Apr 2024
Hello Claire Nathalie,Thank you for sharing your feedback with us. We appreciate your comments and will ensure they are passed along to the relevant departments for review. We hope you had an overall pleasant stay with us.
Hello Mohamad,We're sorry to hear you didn't enjoy your stay. If there are any specific details you'd like to share with us for improvement, please don't hesitate to reach out to our management team. Your feedback is important to us as we strive to enhance our guests' experiences.
Hello Hunter,We are thrilled to hear that you had an excellent stay at our hotel! We hope to welcome you back soon for another memorable experience.
10/10 Excellent
Angela
Business traveller
18 Apr 2024
Right in the mountains
Angela
Stayed 1 night in Apr 2024
Response from Manager on 19 Apr 2024
Hello Angela,We appreciate your feedback on the hotel's mountainous location. It's fantastic to hear that you enjoyed the stunning views and natural surroundings during your stay. We hope that the scenic setting added to your overall experience. Thank you for sharing your positive thoughts with us.
Everything was fine no complaints at all we enjoyed the room, the environment, and the hospitality was all great.
Keosha R
Stayed 3 nights in Apr 2024
Response from Manager on 19 Apr 2024
Hello Keosha R,We are delighted to hear that you had a pleasant stay with us! Your appreciation for the room, atmosphere, and service is truly valued. Should you have any future accommodation needs, we would be honored to welcome you back.
10/10 Excellent
Billy
Travelled with group
10 Apr 2024
Desk clerk was very hospitable and knowledgeable and provided all info requested with a smile. Outstanding!
Billy
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello Billy,We are delighted to hear that our desk clerk was able to assist you efficiently and with a smile. Your positive feedback is truly appreciated, and we hope to welcome you back soon for another outstanding experience.
2/10 Terrible
Nathaniel
9 Apr 2024
Blood splattered all over the wall in the room
Hair still in the shower from previous people
And crumbs on the tv stand. Horrible!
Nathaniel
Stayed 1 night in Apr 2024
Response from Manager on 10 Apr 2024
Hello Nathaniel,We appreciate your feedback and regret to hear about your experience. Our housekeeping team usually maintains high cleanliness standards, and we'll address this with them for improvement. Your input is valuable for enhancing our services.
The stay was fine, everything was clean and comfortable, we were enjoying our stay till the next day… the cleaning crew trying to get in our room at 8:30am when the check out time is at 11:00am. They were very rude, annoying and loud the whole morning in our hall.
Carolina
Stayed 1 night in Apr 2024
Response from Manager on 10 Apr 2024
Hello Carolina, We appreciate your feedback on your recent stay. Our check-out time is at 11:00 am, and I'm sorry to hear about your experience with the cleaning crew. Your comments will be shared with the relevant team for improvement. Thank you for bringing this to our attention.
Hello Karen,We are pleased to hear that you had a positive check-in experience during your stay with us. If there is anything else we can assist you with, please do not hesitate to reach out to us directly. Your feedback is valuable in helping us ensure exceptional service for all our guests.
We just stayed one night and it was decent. There was a little cleanliness issue with the towels in the room, but otherwise it was fine. Liked having hot options for breakfast (eggs, sausage, pancakes, bagels, oatmeal, cereal, etc) and staff was friendly.
Elizabeth
Stayed 1 night in Apr 2024
Response from Manager on 11 Apr 2024
Hello Elizabeth,Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear you enjoyed our breakfast options and found our staff friendly. We appreciate your comments about the towel cleanliness and will address this with our housekeeping team for improvement. Your input helps us enhance the guest experience for future visits.
Hello Jyostana,We are thrilled to hear that you had an excellent experience during your stay with us! We look forward to welcoming you back in the future for another fantastic stay at our hotel.
4/10 Poor
Monique
8 Apr 2024
Monique
Stayed 2 nights in Apr 2024
Response from Manager on 1 May 2024
Hello Monique, We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us with any feedback you'd like to share so we can address any concerns accordingly.
Hello Duane,We are thrilled to hear you had a wonderful stay with us! Please do not hesitate to contact us directly if there is anything else we can assist you with.
Room was nice. Lobby was very pretty and workers were kind.
Taylor
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Taylor,We are pleased to hear that you enjoyed your room and our lovely lobby. Our team works hard to provide a friendly and welcoming atmosphere for our guests. We hope to welcome you back soon for another pleasant stay.
Great location, close to sightseeings, clean, nice room, breakfast was good as well.
Eszter
Stayed 1 night in Mar 2024
Response from Manager on 7 Apr 2024
Hello Eszter,We're delighted to hear you enjoyed our convenient location, clean rooms, and breakfast offerings during your stay. Your kind feedback motivates us to continue providing excellent service to all our guests. If you have any further comments or suggestions, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.
6/10 Okay
Melinda
4 Apr 2024
The shower was luke warm to cold. Stains on carpet. Chairs dirty. Not enough protein for a gluten free person that does not eat powdered eggs. There was plenty of parking.
Melinda
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Melinda, We appreciate your feedback regarding your recent stay with us. Your comments have been noted, and we will be sharing them with our team for review. Should you have any further concerns, please feel free to reach out to our management team directly. Thank you for taking the time to share your experience with us.
Hello George,We are delighted to hear that you are a loyal guest and have consistently enjoyed your stays with us. Your positive feedback is greatly appreciated. We look forward to welcoming you back on your next visit.
Hello Sami,We appreciate your feedback and will share your comments with our team for future improvements. Our aim is to provide a comfortable experience for all our guests. Thank you for bringing this to our attention.
Close to hwy but quiet enough. Liked the modern decor and free breakfast.
Jan
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Jan,We're delighted to hear you enjoyed our convenient location near the highway, quiet atmosphere, modern decor, and complimentary breakfast. We appreciate your positive feedback and hope to welcome you back in the future for another enjoyable stay.
Hello Logan,We are delighted to hear that you found our hotel clean and enjoyed our convenient location. It's fantastic to know that you felt you received great value during your stay. We appreciate your feedback and hope to welcome you back in the future.