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Reviews of The Angel Hotel

3 out of 5
The Angel Hotel
Castle Street, Cardiff, Wales

Reviews

8.6

Excellent

Rating 10 - Excellent. 579 out of 1188 reviews" "
Rating 8 - Good. 383 out of 1188 reviews" "
Rating 6 - Okay. 144 out of 1188 reviews" "
Rating 4 - Poor. 52 out of 1188 reviews" "
Rating 2 - Terrible. 30 out of 1188 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sharlene

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1 minute walk to city center
Stayed 2 nights in May 2024
Response from Assistant Front of house Manager on 21 May 2024
Good evening David,Thank you for your lovely review on your recent stay with us.Kind regardsLesleyann Dorning

10/10 Excellent

Callum, Englefield Green

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first stay and a great one. Upon check-in I was given a map of city and told not to miss certain sites/ exhibitions. My room was clean, had great running water (water pressure was great). Breakfast was great too.
Stayed 2 nights in May 2024
Response from Assistant Front of house Manager on 21 May 2024
Good evening Callum,Thank you for your wonderful review on your recent stay with us.Kind regardsLesleyann Dorning

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From walking through the doors on arrival to exiting the property on departure, our stay was wasa very positive experience, the receptionist was our first contact, this is a match made in heaven, that lad was so well placed in that position it left us feeling warm and welcome
Stayed 1 night in May 2024
Response from Assistant Front of house Manager on 21 May 2024
Good evening Timothy,Thank you for your amazing review on your recent stay with us.Kind regardsLesleyann Dorning

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
not only front of house but even the cleaners and porters were exceptionally friendly and polite, the most comfortable bed we have ever slept in and trust me we have been around the world, hidden gem right on our door stop and breakfast buffet was the icing on the cake, who doesn't like to load up on a full English, going to try a mid week next time when town is less bust, hope this helps. Rich and Donna
Stayed 1 night in May 2024
Response from Utkarsha Chauhan on 20 May 2024
Dear Richard & Dona,Thank you for choosing your stay with us and I am thrilled to read your lovely comments about my team, and I know they will be very pleased to read them. Good service and hospitality are at the heart of what we do at the Angel Hotel. I hope we have the pleasure in welcoming you back very soon.Kind Regards,Utkarsha ChauhanOperations Manager

2/10 Terrible

Courtney

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Assistant Front of house Manager on 21 May 2024
Good evening Courtney,I am sorry your stay was not up to your standards but could you tell us a little more so we can address the situation please.Kind regardsLesleyann Dorning

10/10 Excellent

Sonia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is ideally located and the staff were really attentive, polite and helpful
Stayed 1 night in May 2024
Response from Assistant Front of house Manager on 19 May 2024
Good evening Sonia,Thank you for a wonderful review on your recent stay with us.Kind regardsLesleyann Dorning

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Assistant Front of house Manager on 19 May 2024
Good evening Danielle,Thank you for your wonderful review on your recent stay.Kind regardsLesleyann Dorning

6/10 Okay

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Assistant Front of house Manager on 18 May 2024
Good evening Jamie,Thank you for your kind review on your recent stay with us.Kind regardsLesleyann Dorning

10/10 Excellent

Rick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and comfortable room. Walkable to everything you ever wanted to see in Cardiff!
Stayed 1 night in May 2024
Response from Assistant Front of house Manager on 18 May 2024
Good evening Rick,Thank you for your lovely review on your recent stay with us.kind regardsLesleyann Dorning

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel previously used always satisfied. It is one of the oldest hotels in Cardiff but a pleasant stay
Stayed 1 night in May 2024
Response from Assistant Front of house Manager on 18 May 2024
Good evening Kevin,Thank you for your amazing review on your recent stay.Kind regardsLesleyann Dorning

8/10 Good

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities
A good historic hotel with a need of renovation.
Stayed 2 nights in May 2024
Response from Utkarsha Chauhan on 16 May 2024
Dear Raymond,Thank you for taking your time doing a feedback and we are aware that we are in need of full refurb which will begin very soon.Kind Regards,Utkarsha ChauhanOperations Manager

6/10 Okay

Christa

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Historic hotel that is worn down but staff was friendly, very convenient location and many amenities nearby. Inexpensive.
Stayed 1 night in May 2024
Response from Utkarsha Chauhan on 14 May 2024
Dear Christa,Thank you for your review.Kind Regards,Utkarsha ChauhanOperations Manager

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was outstandingly friendly and yet professional. Room was adequately furnished, although a less saggy couch, some artwork and air conditioning on top floor would be a great improvement. Breakfast was wonderful!
Stayed 1 night in May 2024
Response from Assistant Front of house Manager on 13 May 2024
Good evening Robert,Thank you for your amazing review. We look forward to your next stay with us.Kind regardsLesleyann Dorning

10/10 Excellent

Caroline

Stayed 1 night in Apr 2024
Response from Utkarsha Chauhan on 14 May 2024
Dear Caroline,Thank you for your review.Kind Regards,Utkarsha ChauhanOperations Manager

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent in every way fantastic value for the money
Stayed 1 night in May 2024
Response from Assistant Front of house Manager on 13 May 2024
Good evening Helen,Thank you for your amazing review on your recent stay with us.Kind regardsLesleyann Dorning

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great location is fantastic with a lovely breakfast .
Stayed 1 night in May 2024
Response from Assistant Front of house Manager on 13 May 2024
Good evening Samantha,Thank you for a wonderful review on your recent stay with us.Kind regardsLesleyann Dorning

10/10 Excellent

Karen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Assistant Front of house Manager on 14 May 2024
Good evening Karen,Thank you for a wonderful review on your recent stay.Kind regardsLesleyann Dorning

4/10 Poor

Kevin

Travelled with partner
Disliked: Amenities, property conditions & facilities
Very tired hotel, small room, no bedside lamp, nowhere to hang clothes, very old bathroom. Bed was comfy. Would not stay here again
Stayed 1 night in May 2024
Response from Assistant Front of house Manager on 13 May 2024
Good evening Kevin,We are sorry that to hear that your stay was not up to your standard, I do believe your room like all our rooms has a wardrobe, also in your room was spot lights above the bed for reading.We do hope you try us again.Kind regardsLesleyann Dorning

10/10 Excellent

Selena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for one night fab location for a day and night out
Stayed 1 night in May 2024
Response from Assistant Front of house Manager on 12 May 2024
Good evening Selena,Thank you for your kind review on your recent stay with us.Kind regardsLesleyann dorning

10/10 Excellent

Bethan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel in the heart of Cardiff city center with wonderful views. The staff were lovely, very friendly and welcoming.
Stayed 1 night in May 2024
Response from Assistant Front of house Manager on 11 May 2024
Good evening Bethan,Thank you for your wonderful review on your recent stay with us.Kind regardsLesleyann Dorning

10/10 Excellent

Graham

Liked: Cleanliness, staff & service
Great location opposite the castle and cardiff rugby. Public areas are clean and tidy, guest rooms are a little dated
Stayed 1 night in May 2024
Response from Assistant Front of house Manager on 11 May 2024
Good evening Graham,Thank you for your kind review on your recent stay.Kind regardsLesleyann Dorning

6/10 Okay

Rachel

Liked: Cleanliness, staff & service
Stunning original features in reception and great onsite parking. The room was clean and sheets, pillow cases, towels fresh and laundered. The twin beds were small and the pillows, quilts and mattress covers had seen better days. Staff were lovely, friendly and very helpful. I would stay again.
Stayed 1 night in May 2024
Response from Utkarsha Chauhan on 10 May 2024
Dear Rachel,Thank you for your feedback.Kind Regards,Utkarsha ChauhanOperations Manager

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely lovely hotel. The room was very spacious, which was a surprise after I’d spent a week in a shoebox sized room in London paying the same price. The staff was great. I only wish I’d spent more than one night.
Stayed 1 night in May 2024
Response from Utkarsha Chauhan on 8 May 2024
Dear Melissa,Thank you for taking the time to share your experience whilst visiting Cardiff. We are pleased that you choose to stay with us and you enjoyed our beautiful hotel. Thank you for your lovely feedback with reference to our facilities and our staff.Kind Regards,Utkarsha ChauhanOperations Manager

10/10 Excellent

Kerrin

Liked: Amenities
Lovely friendly hotel ideally situated with parking
Stayed 1 night in May 2024
Response from Utkarsha Chauhan on 7 May 2024
Dear Kerrin,Thank you for your lovely review, I am delighted you had a great stay with us and look forward to welcoming you back to the hotel again.Kind Regards,Utkarsha ChauhanOperations Manager

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service
Very friendly staff found the hotel very dated for what we paid
Stayed 1 night in May 2024
Response from Utkarsha Chauhan on 7 May 2024
Dear John,Thank you for taking the time to share your experience whilst visiting Cardiff. We are pleased that you choose to stay with us and you enjoyed our beautiful hotel. Thank you for your lovely feedback with reference to our facilities and our staff.Kind Regards,Utkarsha ChauhanOperations Manager

4/10 Poor

Sergio

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Old, poorly maintained, very dirty, telephone did not work, restroom had a urine smell, no room service as advertised, furniture with scratches, rugs with stains, really, really bad We had to check out after the first of three nights reserved (did not get our money back) Go somewhere else
Stayed 3 nights in May 2024
Response from Utkarsha Chauhan on 6 May 2024
Dear Sergio,Thank you for your time doing a review.Kind Regards,Utkarsha ChauhanOperations Manager

4/10 Poor

Jennifer

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Many of the fixtures were broken. Furniture was dated and tacky. Hair in the bathroom.
Stayed 1 night in May 2024
Response from Utkarsha Chauhan on 6 May 2024
Dear Jennifer, Thank you for taking your time bringing this issue to my attention from your stay and I assure you that this has been forwarded to my Maintenance Manager and Housekeeping Manager who will be investigating on this. Please accept my sincere apologies.Kind Regards,Utkarsha ChauhanOperations Manager

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in May 2024
Response from Utkarsha Chauhan on 6 May 2024
Dear Wayne,Thank you for taking your time doing a review on your most recent stay with us while visiting Cardiff.Kind Regards,Utkarsha ChauhanOperations Manager

6/10 Okay

Libuše

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It is fair to say that this hotel has seen better days, especially regarding decor and cleanliness overall. There was an odd odour in the corridors. The sealant on our bathroom as well as the shower knob mechanism had some mould on it. Carpets were stained in our room. The staff were all very pleasant and attentive and breakfast was very good.
Stayed 1 night in May 2024
Response from Utkarsha Chauhan on 6 May 2024
Dear Libuse,Thank your or your feedback and I much appreciate your time doing a review and bringing this issue to our attention. I am sure if you have brought this to an attention of our staff they would have resolved this issue by moving you in to another room. Sorry for any inconvenience.Kind Regards,Utkarsha ChauhanOperations Manager

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very convenient for Central Cardiff
Stayed 1 night in May 2024
Response from Assistant Front of house Manager on 4 May 2024
Good evening David,Thank you for your kind review on your recent stay with us.Kind regardsLesleyann Dorning

6/10 Okay

Gail

Travelled with partner
Liked: Staff & service, amenities
Older hotel near city centre with clean and comfortable rooms, however the hotel could use some freshening up.
Stayed 3 nights in May 2024
Response from Assistant Front of house Manager on 4 May 2024
Good evening Gail,Thank you for your kind feedback on your recent stay with us. We are about to start a total refurb of our fine hotel. Kind regardsLesleyann Dorning

8/10 Good

Josephine

Liked: Property conditions & facilities
Thank you for a lovely evening away. The hotel was clean, the staff very friendly and the central location was brilliant. The hotel is a little dated but that is part of the charm. Really enjoyed
Stayed 1 night in May 2024
Response from Utkarsha Chauhan on 4 May 2024
Dear Josephine,Thank you for your lovely feedback and I much appreciate your time doing a review from your stay with us here at Angel.Kind Regards,Utkarsha ChauhanOperations Manager

10/10 Excellent

Dai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly room very clean good breakfast would stay here again
Stayed 1 night in May 2024
Response from Utkarsha Chauhan on 4 May 2024
Dear Dai,Thank you for choosing your recent stay with us and providing feedback on our facilities and staff. Looking forward to welcoming you back in near future.Kind Regards,Utkarsha ChauhanOperations Manager

10/10 Excellent

patricia

Stayed 3 nights in Apr 2024

8/10 Good

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice just a bit of noise
Stayed 1 night in Apr 2024
Response from Utkarsha Chauhan on 1 May 2024
Dear Melanie,Thank you for your review and sorry for any inconvenience.Kind Regards,Utkarsha ChauhanOperations Manager

8/10 Good

david

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is our 6th stay at the angel hotel. Its in a convenient position to the city centre and night life. The hotel needs to be freshened up but we still love it
Stayed 2 nights in Apr 2024
Response from Utkarsha Chauhan on 1 May 2024
Dear David,Thank you for your lovely review, its great to hear you had a pleasant stay with us and look forward to hopefully seeing you again in the future.Kind regards,Utkarsha ChauhanOperations Manager

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel in central location
Stayed 2 nights in Apr 2024
Response from Utkarsha Chauhan on 30 Apr 2024
Dear Sarah,Thank you for your lovely feedback.Kind Regards,Utkarsha ChauhanOperations Manager

8/10 Good

Joy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely hotel. Room had been refurbished and contained everything you needed. The refreshment tray was a little disappointing and there was no bottle of water provided. It would be nice to have access to plant based milk on the tray and also at breakfast. Luckily I had my own.
Stayed 1 night in Apr 2024
Response from Utkarsha Chauhan on 30 Apr 2024
Dear Joy,Thank you for choosing your stay with us and taking your time doing a feedback.Kind Regards,Utkarsha ChauhanOperations Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the rugby stadiums, Cardiff Castle and rail station.
Stayed 2 nights in Apr 2024
Response from Utkarsha Chauhan on 27 Apr 2024
Dear Michael,Thank you for your review.Kind Regards,Utkarsha ChauhanOperations Manager

10/10 Excellent

Jody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a superb location. Staff are all very friendly!
Stayed 1 night in Apr 2024
Response from Utkarsha Chauhan on 25 Apr 2024
Dear Jody,Thank you for taking your time doing a feedback on our staff from your recent stay with us.Kind Regards,Utkarsha ChauhanOperations Manager

2/10 Terrible

Geraldine

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Utkarsha Chauhan on 25 Apr 2024
Dear Geraldine,Thank you for your review and sorry for any disappointment.Kind Regards,Utkarsha ChauhanOperations Manager

10/10 Excellent

Amy

Travelled with family
Great location in Cardiff! Close to restaurants, shops and Cardiff Castle. Our room was very comfortable and the staff was terrific.
Stayed 1 night in Apr 2024
Response from Utkarsha Chauhan on 24 Apr 2024
Dear Amy,Thank you for your lovely review.Kind Regards,Utkarsha ChauhanOperations Manager

10/10 Excellent

Sandra

Stayed 2 nights in Apr 2024
Response from Assistant Front of house Manager on 11 May 2024
Good evening Sandra,Thank you for your review on your recent stay with us.Kind regardsLesleyann Dorning

8/10 Good

Hugh

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Utkarsha Chauhan on 23 Apr 2024
Dear Hugh,Thank you for your feedback.Kind Regards,Utkarsha ChauhanOperations Manager

6/10 Okay

Andy

Stayed 1 night in Apr 2024
Response from Utkarsha Chauhan on 10 May 2024
Dear Andy,Thank you for your review.Kind Regards,Utkarsha ChauhanOperations Manager

8/10 Good

Rob

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine
Stayed 1 night in Apr 2024
Response from Assistant Front of house Manager on 18 Apr 2024
Good evening Rob,Thank you for your kind review.Kind regardsLesleyann Dorning

8/10 Good

Gwenlli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs a lick of exterior paint
Stayed 2 nights in Apr 2024
Response from Utkarsha Chauhan on 17 Apr 2024
Dear Gwenlli,Thank you for your review.Kind Regards,Utkarsha ChauhanOperations Manager

6/10 Okay

Ian

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Dated
Stayed 1 night in Apr 2024
Response from Utkarsha Chauhan on 16 Apr 2024
Dear Ian,Thank you for your review.Kind Regards,Utkarsha ChauhanOperations Manager

6/10 Okay

Amelia, Cuxton

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Our bathroom smelt badly of mould and was a small and cold room. The bed was not made when we arrived and the sheet on the mattress was not tucked in or fitted. We had to remake the whole bed ourselves. The smell in the room because worse over the weekend.
Stayed 2 nights in Apr 2024
Response from Utkarsha Chauhan on 16 Apr 2024
Dear Amelia,Thank you for taking your time and bringing this issue to my attention. i have forwarded this to my head housekeeper who asked me for an apologies on her behalf.Kind Regards,Utkarsha ChauhanOperations Manager