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Reviews of DoubleTree by Hilton Bristol North

4 out of 5
DoubleTree by Hilton Bristol North
Woodlands Lane Bradley Stoke, Bristol, England

Reviews

7.8

Good

Rating 10 - Excellent. 374 out of 1000 reviews" "
Rating 8 - Good. 344 out of 1000 reviews" "
Rating 6 - Okay. 142 out of 1000 reviews" "
Rating 4 - Poor. 86 out of 1000 reviews" "
Rating 2 - Terrible. 54 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Russell

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pool was small and full of children, hot tub was unbearable (hot!) rooms were tired and dirty, shower was very small, no mini fridge, beds uncomfortable, not worth the money at all. Very disappointed.
Stayed 1 night in May 2024
Response from Thomas on 21 May 2024
Hi Russell,Sorry to know that you have not enjoyed the stay with us. We will covey you concerns to the respective managers and will offer much better service in your next visit.Thomas-Front Office

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel. Food selection was good. Bar was good and the room was perfect (I stayed in the new rooms)
Stayed 3 nights in May 2024
Response from Thomas on 19 May 2024
Hi John,Thank you verymuch for your feedback and happy to know that you have enjoyed the stay with us. We are always looking forward to welcome back you again.Best RegardsThomas- Front office

10/10 Excellent

Sabikraja

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 5 nights in May 2024
Response from Thomas on 21 May 2024
Hi sabikraja,Thank you for you valuable 5 out 5 ratings. Nice to know that you have enjoyed the stay with us and look forward to welcoming you back for another memorable stay. Kind regardsThomas Front Office

10/10 Excellent

Roger

Business traveller, Travelled with partner
This hotel is like a little oasis on the edge of desert !
Stayed 3 nights in May 2024
Response from Robin on 14 May 2024
Hi RogerThank you for taking the time to share your experience online.We are happy to hear that you enjoyed your stay.We hope to welcome you again soon in the near future. Kind regards, Robin Bordet Graduate Manager

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately we arrived and Expedia had over booked us for a family room. But the amazing staff soon sorted it for us and we ended up have the most amazing stay. I highly recommend the hotel. Bar meals or room service not so much very expensive for what you get if I’m honest. But can’t fault the hotel stay or staff.
Stayed 2 nights in May 2024
Response from Thomas on 13 May 2024
Hi daniel,Thank you for your valuable feedback, happy to hear that you have enjoyed the stay with us. Hope to welcome you back soonRegards

8/10 Good

Cathy

Have stayed here several times now and will do so again. Staff all very friendly and lovely to be greeted with warm cookies. Disappointed that the sauna and steam weren’t working this weekend but otherwise very happy with our stay.
Stayed 1 night in Apr 2024
Response from Robin on 30 Apr 2024
Hi CathyThank you for taking the time to share your experience online.We are happy to hear that you enjoyed the staffWe do apologise for the inconveniences with your stay , we have passed over the concerns to the living well team.We hope to welcome you again soon in the near future. Kind regards, Robin Bordet Graduate Manager

6/10 Okay

William

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room was excellent. Check out slow (system blamed) staff uncommunicative. Restaurant food good enough but very slow service and waitress was defensive bordering on rude when we complained, blaming kitchen staff, which was not our problem but theirs to sort out. Shame as decent hotel.
Stayed 1 night in Apr 2024
Response from Robin on 9 Apr 2024
Hi William,Thank you for taking the time to share your experience.We are happy to hear you enjoyed your room. We look forward to welcoming you again soon.Dear CraigWe are truly heartened to receive your generous review of DoubleTree Bristol North. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Robin Bordet Graduate Manager

8/10 Good

Alina

Travelled with family
Liked: Staff & service, amenities
Toilet seat is very dirty and old, the bath tub had hair on it and on the floor
Stayed 1 night in Mar 2024
Response from Robin on 1 Apr 2024
Hi Alina,Thank you for taking your time to share your experience online. We are sorry to hear that there was issues with the bathroom, we will pass this information directly to our housekeeping team.We hope to welcome you soon in the near future. Kind Regards, Robin Bordet Graduate Manager

4/10 Poor

LOK FUNG

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
AC not working at all. Decoration of the room does not fit the 4 star rating.
Stayed 2 nights in Mar 2024
Response from Robin on 1 Apr 2024
Hi Lok,Thank you for taking your time to share your experience online. We do apologise about the issues with the AC and we will report this to our maintenance team.We hope to welcome you soon in the near future. Kind Regards, Robin Bordet Graduate Manager

6/10 Okay

Kevin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Most of the rooms in parts of the older/dated part of the hotel are without heating. We were lucky and were moved to one of the new rooms or we would have stayed elsewhere. Clearly, judging by the number of heaters around the property this has been an issue for some time. Confirm you will have a room with heating if staying here. Offered free parking as compensation but just noticed they still charged for both nights anyway. New 1000 numbered rooms are lovely. Older rooms are dated with lots of damaged to furniture. In room coffee provided for one of two nights only.
Stayed 2 nights in Mar 2024
Response from Robin on 1 Apr 2024
Hi Ralph, Thank you for taking your time to share your experience online. We will pass over the concerns with the heating to our maintenance team. We do hope to welcome you soon in the near future. Kind Regards, Robin Bordet Graduate Manager

10/10 Excellent

HUGH

The staff at check in were excellent , I requested a ground floor room due to being temporary movement difficulties, was asked if preferred shower over bath or walk in , again due to temporary difficulties the walk in shower was ideal. We had a room in the new extension which was brilliant even the TV was one of the best in size for a hotel bedroom we have seen. Only one negative during our stay was shortly after check in and sitting at the main entrance the duty manager decided to give a member of the checkin staff a roasting for whatever , our daughter like myself has managed large teams and in no way would we talk to a member of staff in front of others the way the lass had to endure even worse in front of guests.
Stayed 3 nights in Mar 2024
Response from Robin on 23 Mar 2024
Hi Hugh,Thank you for taking your time to share your experience online.We are glad to hear you enjoyed your stay and that the room was a great success with a lovely big team. We do hope to welcome you again soon in the near future.Kind regards,Robin BordetGraduate Manager

10/10 Excellent

Charlotte

Travelled with group
Stayed 1 night in Mar 2024
Response from Gaby- Reception on 11 Mar 2024
Dear Charlotte,Thank you for choosing to stay at The DoubleTree Bristol North Hotel and for taking the time to leave us a 5* review.We are thrilled to know that you enjoyed every aspect of your stay.It was lovely having you with us, and we look forward to welcoming you back for another memorable stay.Kind regardsGabyReception

8/10 Good

Yasmin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and nice place to stay.
Stayed 1 night in Mar 2024
Response from Gaby- Reception on 11 Mar 2024
Dear Yasmin,Thank you for choosing to stay at The DoubleTree Bristol North Hotel and for taking the time to leave us a 4* review.We are thrilled to know that you enjoyed every aspect of your stay.It was lovely having you with us, and we look forward to welcoming you back for another memorable stay.Kind regrardsGabyReception

8/10 Good

Kirra

Stayed 1 night in Mar 2024
Response from Robin on 23 Mar 2024
Hi Kirra,Thank you for taking the time to share your experience online.We are very happy to see you enjoyed your stay with us. We hope to welcome you again soon in the near future.Kind regards,Robin BordetGraduate Manager

8/10 Good

lucien

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Gaby- Reception on 3 Mar 2024
Dear Lucien,Thank you for your rating. We are sorry to hear you have been dissatisfied with your stay with us. We look forward to welcoming you back soon to try to redeem your trust in our hotel and to provide you with a far better service than what you have experienced.Kind Regards,GabyReception

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well presented hotel. Foyer and bar are great. Staff were welcoming, even got free cookies on arrival. Room was spacious and clean. The pool was a decent size and changing rooms were fine. Would recommend.
Stayed 2 nights in Feb 2024
Response from Reception on 23 Feb 2024
Dear Andrew,Thank you for choosing to stay at our hotel and for taking the time to leave us a 5* review.We are thrilled to know that you enjoyed every aspect of your stay, and we appreciate you sharing your impressions of the hotel that met your expectations.It was lovely having you with us, and we look forward to welcoming you back for another memorable stay.Kind regards Gaby- Reception

6/10 Okay

richard

Business traveller
Disliked: Cleanliness, property conditions & facilities
Average hotel
Stayed 1 night in Feb 2024
Response from Reception on 23 Feb 2024
Dear Richard,Thank you for your rating on Google. We are sorry to hear you have been dissatisfied with your stay with us. We look forward to welcoming you back soon to try to redeem your trust in our hotel and to provide you with a far better service than what you have experienced.Kind Regards,Gaby- Reception

6/10 Okay

Amit

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The issue we faced that there were no room available by the time we arrived there even after booking was confirmed we had to wait for awhile, but staff was helpful to sort it out in half an hour time so at the end it was all okay, but I will double check it from the next time onwards
Stayed 1 night in Dec 2023
Response from Reception on 21 Feb 2024
Dear Amit,Thank you for your time to give a rating and sharing your experience with us. My apologies about the inconvenience you occurred during your stay, I am glad it was rectified by our staff. We look forward to having you with us again in the near future.Kind Regards,Reception

6/10 Okay

Mike

Liked: Property conditions & facilities, room comfort
Nice room
Good room. Safe was locked and couldn’t be opened. We were offered another room but as we were only staying one night opted to stay put. The pool etc was not well run. Reception was in manned for a long period. The towels left in the changing room floor were not cleared up. The meal however was good and they dealt with our needs very well.
Stayed 1 night in Feb 2024
Response from Reception on 21 Feb 2024
Dear Mike,Thank you for your time to give a rating and sharing your experience with us. . Thank you for letting us know how much you enjoyed the rooms and our restaurant. My apologies about the inconveniences you occurred during your stay, we will definitely pass this feedback on to the relevant managers. We look forward to having you with us again in the near future.Kind Regards,Reception

4/10 Poor

Rachael

Business traveller
Liked: Room comfort
Disliked: Staff & service
Almost like they didnt know folks were due to stay
Surely a hotel which doesnt have walkins for the restaurant can anticipate how busy theyre going to be. Waited an hour, gave up waiting and asked for a refund..got home and realised id been charges twice. Rooms ok. Bit noisy with kids in half term
Stayed 1 night in Feb 2024
Response from Reception Team on 17 Feb 2024
Dear Rachael,Greetings from DoubleTree Bristol North. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to our hotel very soon.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay overall
The staff were very friendly and helpful.. The pool was great for myself with mobility issues and my 10yr old gramd daughter. The room wasnt 100% clean. Found serviettes by the bedside cupboard. Also there were sweets and something plastic by the desk .
Stayed 2 nights in Feb 2024
Response from Reception Team on 17 Feb 2024
Dear Julie,We are truly heartened to receive your generous review of DoubleTree Bristol North. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.

2/10 Terrible

Michelle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
Room was filthy , bathroom had rust around handle , black stains in bath . Floor was disgusting
Stayed 1 night in Feb 2024
Response from Reception on 15 Feb 2024
Dear Michelle,Thank you very much for taking a moment to share your feedback.We are deeply sorry to hear that your stay with us was not up to the standard of cleanliness you expected. We take all feedback seriously and have addressed the matter with our housekeeping and maintenance team to ensure that all rooms are thoroughly cleaned and maintained.Once again, thank you very much for sharing your concern. Hopefully, you will allow us to regain your confidence in our property during your next visit in Bristol until then, we wish you all the best

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Reception on 7 Feb 2024
Dear Ryan,Thank you for your time to give perfect rating. We are pleased to know you enjoyed your stay with us.  We do look forward to welcome you back to to the hotel soon.Kind Regards,Reception

8/10 Good

Mark

Liked: Staff & service, property conditions & facilities, room comfort
Good location and friendly staff
Stayed 1 night in Feb 2024
Response from Reception on 7 Feb 2024
Dear Mark,Thank you for choosing to stay at our hotel and for taking the time to leave us a review.We are thrilled to know that you enjoyed every aspect of your stay, and we appreciate you sharing your impressions of of our staff and the location that met your expectations.It was lovely having you with us, and we look forward to welcoming you back for another memorable stay.

8/10 Good

Yefferson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Reception on 7 Feb 2024
Dear Yefferson,Thank you for choosing to stay at our hotel and for taking the time to leave us a review. We are thrilled to know that you enjoyed your stay.It was lovely having you with us, and we look forward to welcoming you back for another memorable stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent pool and spa. Shame you have to pay £6 per night for parking. Very comfortable room.
Stayed 1 night in Jan 2024
Response from Reception on 7 Feb 2024
Dear Anonymous,Thank you for taking the time to share the highlights of your stay.All of us at the hotel are pleased to know that we exceeded your expectations with regard to the amenities and have created some memorable moments during your visit. Our team is really passionate about creating unforgettable experiences and appreciate your kind words. My apologies about the parking charge, the charge is due to the parking space belonging to a third party company.It was lovely having you with us, and we are looking forward to seeing you again in the near future.

10/10 Excellent

Digby

Stayed 1 night in Jan 2024
Response from Gaby- Reception on 21 Mar 2024
Dear Digby,Thank you for choosing to stay at DoubleTree Bristol North Hotel and for taking the time to leave us a 5* review.We are thrilled to know that you enjoyed every aspect of your stay.It was lovely having you with us, and we look forward to welcoming you back for another memorable stay.Kind regardsGabyReception

4/10 Poor

Lewis

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Will not stay again
Change my room without asking Gym showers and changing rooms are rancid. Room needed a clean
Stayed 1 night in Jan 2024
Response from Reception on 7 Feb 2024
Dear Lewis,We apologize for any inconvenience you may have experienced during your stay, particularly with regards to moving rooms and cleanliness of the rooms and changing rooms . We understand that this can greatly impact the overall guest experience and we regret that we fell short of meeting your expectations. We assure you that necessary steps have been taken to address the issues you have raised and prevent similar occurrences in the future.

8/10 Good

dvir

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jan 2024
Response from Reception on 7 Feb 2024
Dear Dvir,Thank you for choosing the our hotel and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to BristolKind Regards,Reception

2/10 Terrible

Mamadou

Stayed 2 nights in Jan 2024
Response from Reception on 7 Feb 2024
Dear Mamadou,Thank you for reviewing your stay with us, I am sorry to read that you did not enjoy your experience at our property. For any inconvenience experienced I would like to apologize on behalf of my entire team.Kind Regards,Reception

6/10 Okay

Peter

Travelled with family
nothing special the rooms look tired to call it the hilton
Stayed 3 nights in Jan 2024
Response from Reception on 24 Jan 2024
Hello Peter,Thank you very much for reviewing your experience with us. I would like to extend an apology on behalf of everyone at the DoubleTree Bristol Hotel for not meeting our high standards.We believe in guest feedback being the driving force behind delivering a stellar service and can assure you that your comments have been addressed accordingly. The entire team looks forward to welcoming you back.

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good stay
The hotel was very clean. We only had a portable heater in the room which was undersized. Not great. Everything else was fine
Stayed 3 nights in Jan 2024
Response from Reception on 24 Jan 2024
Dear Simon,We are delighted to hear that you had a fantastic stay at the DoubleTree Bristol North Hotel.It is always a pleasure to know that our valued guests are satisfied with our hotel. Please accept our sincere apology about the heating. The entire team looks forward to the pleasure of welcoming you back to the hotel very soon.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reception on 14 Jan 2024
Hello Steve, Thank you for the generous 5 out of 5 review. The team is glad to know that you have enjoyed your stay at the DoubleTree Bristol North. We look forward to welcoming you back in the near future. Kind regards, Reception

8/10 Good

adam

Business traveller
Liked: Cleanliness, staff & service
Staying in a hotel that still has good food nice!!
Stayed 5 nights in Jan 2024
Response from Reception on 14 Jan 2024
Hi Adam, Thank you for sharing your experience with us. We are happy to that you have enjoyed your stay and the food. The whole team looks forward to the opportunity of welcoming you back soon.Kind regards, Reception

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very nice but sofa bed too small and uncomfortable for an 11 and 14 year old to share.
Stayed 1 night in Jan 2024
Response from Reception on 12 Jan 2024
Dear Guest, Thank you for your feedback. We are sorry to hear about your experience. Your feedback is forwarded to the manager, and we hope to have another opportunity to welcome you back and better accommodate your needs and wants. Kind regards, Reception

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Fab hotel fab service
Stayed 1 night in Jan 2024
Response from Reception on 12 Jan 2024
Hi Danielle, Thank you for the amazing 5* star review. We are happy to know that you have enjoyed your stay at DoubleTree Bristol North. The whole team looks forward to welcoming you back soon in the near future. Kind regards, Reception

6/10 Okay

John

Stayed 1 night in Jan 2024
Response from Reception team on 11 Jan 2024
Dear John, Thank you for taking the time to share your recent experience in DoubleTree By Hilton Bristol North. We apologize for any issues you may have encountered during your stay. We look forward to having the opportunity to welcoming you back soon in the near future and provide you with an excellent experience. Kind regards, Reception

8/10 Good

Zeshan

Travelled with family and small children
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Reception on 10 Jan 2024
Dear Zeshan, Thank you for the 4* rating. We are happy to know you have enjoyed your stay. The whole team looks forward to welcoming you back soon. King regards, Reception

8/10 Good

Cathy

Travelled with partner
Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reception on 8 Jan 2024
Dear Cathy, Thank you for you feedback. We hope that you have enjoyed your stay, and we look forward to welcoming you back soon. Kind regards, Reception

10/10 Excellent

Jing

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reception on 8 Jan 2024
Dear Jing, Thank you for the amazing review. We are happy to know that you have enjoyed your stay. The whole team looks forward to welcoming you back soon. Kind regards, Reception

4/10 Poor

Richie

Stayed 2 nights in Dec 2023
Response from Reception on 7 Jan 2024
Dear Richie, Thank you for your feedback. We hope that you have enjoyed your stay, and we look forward to welcoming you back in the near future. Kind regards, Reception

8/10 Good

Rohit, CRAWLEY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Reception on 2 Jan 2024
Hi Rohit, Thank you for the 4* star rating. We hope you have enjoyed your stay. The whole team looks forward to welcoming you back soon in the near future. Kind regards, Reception Team

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with a large spacious room for our family or 4. Great breakfast, friendly staff .
Stayed 1 night in Dec 2023
Response from Reception on 7 Feb 2024
Dear Anna,Thank you for taking the time to share the highlights of your stay.All of us at the hotel are pleased to know that we exceeded your expectations and have created some memorable moments during your visit. Our team is really passionate about creating unforgettable experiences and appreciate your kind words.It was lovely having you with us, and we are looking forward to seeing you again in the near future.

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A one-night stay so not entirely representative in some ways but from checkout to room availability parking and breakfast all ran smoothly. We booked late for Christmas night, and we had twin beds, not a double and the source of my only negative. The mattress was appallingly uncomfortable like sleeping on a rock and the reason I would seek alternatives rather than return willingly. Sorry, Hilton but seriously you could do better as your principal function is for your customers to be able to rest comfortably. Had I wanted to wake up with numb limbs and a back that took an hour to straighten I would have slept on the pavement. And what is the mattress made of? It sounded, as I constantly turned to find some crumb of comfort, as if the bulk of it was a bag of tin cans lashed together with a bit of foam rubber. A real shame as the people running the place were extremely friendly and able.
Stayed 1 night in Dec 2023
Response from Reception on 28 Dec 2023
Dear Robert, Thank you for your feedback. Apologies for the inconvenience you had during your stay. Your message is forwarded to the concerned manager who will take the necessary action. I'm sorry again to hear about your experience. Kind regards, Reception

6/10 Okay

Kieran

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room wasn’t ready on arrival, and had to walk us to the room to ensure it wasn’t occupied
Stayed 1 night in Dec 2023
Response from Reception on 17 Dec 2023
Dear Kieran, Thank you for your feedback. Apologies for the inconvenience you had during check in. Your comment is forwarded to the front of house manager, who will take the necessary action to prevent this from happening again. We hope to welcome you back soon. Kind regards, Reception

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay at Doubletree Hotel
We arrived at hotel and didn’t have to wait to long to get booked in , we were lucky enough to be up graded , We took our dog to stay with us also , we had a super king bed that was very comfortable. We ate in the restaurant and had a lovely meal, we swam in the pool and experience the sauna and jacuzzi , the room was lovely and clean with all that we needed. Really lovely stay .
Stayed 1 night in Dec 2023
Response from Reception on 12 Dec 2023
Dear Lisa, Thank you for the 10 out of 10 review. We are happy that you have enjoyed your stay. It would be a pleasure to welcome you back in the near future. Kind regards, Reception

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, room comfort
Weekend away Christmas market
Has a great weekend stay was perfect , bed comfy room clean , swimming pool was clean dinner was nice , when we booked in the lady on the desk was lovely she joined us on the honors and gave a cookie which was really nice, no hassle checking out just dropped key off in drop off box in the morning. Differently would recommend staying at a Hilton again , I will make sure I use again . And the fact that I could use my Tesco points me and hubby will be having more weekends away .
Stayed 2 nights in Dec 2023
Response from Reception on 12 Dec 2023
Dear Sarah, Thank you for the fantastic review, we are happy to know that have enjoyed your stay. The team looks forward to welcoming you back in the near future. Kind regards, Reception

10/10 Excellent

Victor

Stayed 1 night in Dec 2023
Response from Reception on 12 Dec 2023
Dear Victor, Thank you for your feedback. We are happy that you have enjoyed your stay. The team looks forward to welcoming you back soon. Kind regards, Reception

8/10 Good

Gordon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but location not so good
Response from Reception on 7 Feb 2024
Dear GordonThank you for choosing the our hotel and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to BristolKind Regards,Reception

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Reception staff friendly on arrival. The welcome cookie was a nice touch. Sofa bed not so comfy for my 11 year old. Breakfast nice..hot drinks machine not working properly. Pastries could be improved. Selection otherwise very good. Bottom of bath peeling..needs a little tlc..room a little old fashioned but good size and quiet. Ev chargers available. Parking is at extra charge. Pool area was clean and usable but a little dated.
Stayed 1 night in Dec 2023
Response from Reception on 8 Dec 2023
Dear Andrea, Thank you for your feedback. We are happy to know that you have enjoyed your stay. Apologies for the inconvenience, your comment regarding the coffee machine is forwarded to the manager. The parking charge is due to the parking spaces belonging to a third-party company. Thank you once again, and we look forward to having you with us again in the near future.Kind regards, Reception