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Reviews of Copley Square Hotel

4 out of 5
Copley Square Hotel
47 Huntington Ave, Boston, MA

Reviews

8.4

Very good

Rating 10 - Excellent. 1266 out of 2313 reviews" "
Rating 8 - Good. 561 out of 2313 reviews" "
Rating 6 - Okay. 254 out of 2313 reviews" "
Rating 4 - Poor. 135 out of 2313 reviews" "
Rating 2 - Terrible. 97 out of 2313 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

John, Ocean Grove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good to return. Shower in 710 was difficult to control. Otherwise f Thank You for being predictably consistent.
Stayed 4 nights in May 2024

8/10 Good

Joab

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The pros…great front desk service. Housekeeping was great. Easy location for Uber transportation. AC was ice cold and the bed was comfortable. The cons…smallest room and bathroom I’ve ever stayed in. No coffee maker in the room. No microwave in the room. However, I’d suck it up and stay there again.
Stayed 3 nights in May 2024

10/10 Excellent

karine, Lorraine

Stayed 1 night in Apr 2024

10/10 Excellent

Hubert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I very much liked that I checked in 2 hours before the actual check in time.
Stayed 1 night in May 2024
Response from Jordan on 27 May 2024
Thank you for leaving feedback Hubert. We are glad that we were able to accommodate you. See you again soon!Warm regards,CSH

6/10 Okay

Vanessa

Travelled with family
Disliked: Property conditions & facilities
The property is old dark and dingy! I couldn’t believe it was renovated in 2022! Not worth the money spent.
Stayed 2 nights in May 2024

10/10 Excellent

Mary

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities
Great location snd everything clean. Beds not super comfortable
Stayed 2 nights in May 2024

4/10 Poor

david, NANAIMO

Liked: Staff & service
Stayed 1 night in May 2024

8/10 Good

David, Maple Valley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Hotel amenities were a bit lacking.
Stayed 5 nights in Apr 2024

8/10 Good

Richard

The location was great, the staff was friendly and we enjoyed our weekend. The hotel is on the older side and the elevators were slow so we used the stairs.
Stayed 2 nights in Apr 2024

10/10 Excellent

Daj'ane'e

Liked: Property conditions & facilities
Disliked: Amenities
Very nice and quiet area.
Stayed 1 night in May 2024
Response from Jordan on 24 May 2024
Thank you for the feedback Daj'ane'e. We are glad that you enjoyed your stay and we look forward to welcoming you back soon!Warmly,CSH Hotel

10/10 Excellent

Jacquelyn

Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice
Stayed 1 night in May 2024
Response from Jordan on 23 May 2024
Thank you for leaving feedback Jacquelyn. We look forward to seeing you again soon!Warmly,CSH Team

10/10 Excellent

PAMELA, Punta Cana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very kind ! Room nice and clean
Stayed 4 nights in May 2024
Response from Jordan on 21 May 2024
Thank you Pamela. We are very happy that you enjoyed your stay with us and that we were able to take care of you. We look forward to seeing you again soon.Warmly,CSH Team

10/10 Excellent

Hailey Monique

Stayed 1 night in Apr 2024
Response from Jordan on 23 May 2024
Thank you Hailey!

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from Jordan on 20 May 2024
Thank you for leaving feedback Tom. Have a great rest of your day!

6/10 Okay

Peter

Noisy
Stayed 1 night in May 2024
Response from Jordan on 20 May 2024
Greetings Peter. We thank you for sharing your thoughts regarding your recent visit to our property. We regret that you felt disappointed by the details of your stay. We strive to exceed expectations in your case we missed the mark and for that I apologize. We thank you for sharing your feedback and will review these comments with our teamSincerely,Jordan

6/10 Okay

Lisa Marie

Disliked: Staff & service, amenities
There are many other hotels in the area that are far superior. They are worth the bit of extra in cost. The staff makes you feel like you are a bother for just even staying there. This is wild considering the age of the hotel and the rooms. I will not stay again.
Stayed 2 nights in May 2024
Response from Jordan on 20 May 2024
Hi Lisa Marie. We thank you for sharing your thoughts regarding your recent visit to our property. We regret that you felt disappointed by the details of your stay. We strive to exceed expectations in your case we missed the mark and for that I apologize. We thank you for sharing your feedback and will review these comments with our teamSincerely,Jordan

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 1 night in May 2024
Response from Jordan on 19 May 2024
Thank you Elizabeth!

10/10 Excellent

Fernando L.

Liked: Cleanliness, staff & service, property conditions & facilities
small hotel but great location and excellent staff.
Stayed 4 nights in May 2024
Response from Jordan on 20 May 2024
Thank you for leaving feedback Fernando. We are lucky to have a great team at the Copley Square Hotel, thank you for noticing the effort that they make to take care of you. We look forward to seeing you again soon. Until next time... Copley Square Hotel

8/10 Good

Bhanu

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin and excellent service in taking care and of the luggage post checkout.
Stayed 1 night in May 2024
Response from Jordan on 20 May 2024
Thank you for leaving feedback Bhanu. We are glad that you enjoyed your stay and hope that you will choose us again in the future. Have a wonderful day!CSH Team

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Close to public transit and plenty nearby in walking distance
Stayed 1 night in May 2024
Response from Jordan on 20 May 2024
Thank you for leaving Feedback Thomas. We are glad that you enjoyed your stay with us and we look forward to welcoming you back soon!CSH Team

8/10 Good

Ahmad

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed twice at Copley Square within a year and I liked it. Little outdated room but the location is great and the price is reasonable.
Stayed 4 nights in May 2024

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff Comfortable property
Stayed 2 nights in May 2024
Response from Jordan on 20 May 2024
Thank you for leaving feedback Mary. We are lucky to have a great team at the Copley Square Hotel, thank you for noticing the effort that they make to take care of you. We look forward to seeing you again soon. Until next time... Copley Square Hotel

10/10 Excellent

Luz Magali, Memphis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from Carol on 15 May 2024
Many thanks for the 5 out of 5 rating, Luz! We appreciate it very much and hope to see you again when your travel calls for Boston.Best,Carol

4/10 Poor

Kayla

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
Fair warning. This is a super old hotel. There was an inch gap under my door where I could clearly see peoples feet as they walked by. You can hear all the conversations of people in the rooms next to you. The shower had some liquid all over the bottom (it was merky and almost looked like conditioner) the shower door still had water on it from use. The staff were nice and thats about the only plus about this place. Glad I was only there one night.
Stayed 1 night in May 2024
Response from Carol on 15 May 2024
Hello Kayla,Thank you for sharing your feedback. We are committed to continuous improvement and welcome all comments. While your experience was not as we would all have hoped, we do appreciate the staff recognition. All strive to make a visit to The Copley Square Hotel memorable in the most positive way. While here, we hope you had an opportunity to explore our Back Bay neighborhood with all of the restaurants, sightseeing and restaurants. Cheers,Carol

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and very comfortable rooms! I would stay here again on another visit to Boston.
Stayed 2 nights in May 2024
Response from Jordan on 14 May 2024
Thank you for leaving feedback Amanda. Our central location makes it easy for guests to explore some of the many exciting attractions that await just beyond our front doors, and we are delighted that you enjoyed your stay. Until next time, Copley Square Hotel

10/10 Excellent

zilema

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice very clean
Stayed 1 night in May 2024
Response from Carol on 15 May 2024
Hello Zilema,Thank you for sharing your feedback and for the 5 out of 5 rating. Our team appreciates it very much.We look forward to welcoming you again when your travel calls for Boston.Cheers,Carol

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Fenway
Stayed 1 night in Apr 2024
Response from Carol on 15 May 2024
Hi John,Thank you for rating your stay a 4 out of 5. We hope you enjoyed not just Fenway Park, but our Back Bay neighborhood with all of the restaurants, shopping and sightseeing. We hope to see you again!Cheers,Carol

10/10 Excellent

Mariia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a proud parent celebrating my graduation with my little one, I couldn't have asked for a better experience. The hotel's prime location, nestled close to everything from charming cafes to the bustling Prudential Center and Northeastern University, made our stay convenient and memorable. The staff were incredibly accommodating, ensuring our safety and comfort at every turn. The room was immaculate, providing a cozy sanctuary after a day of exploration
Stayed 2 nights in May 2024
Response from Carol on 15 May 2024
Hello Mariia,Thank you for sharing feedback about your stay with us. Our team takes great pride in providing service excellence, and always strives to exceed expectations. We are delighted by your feedback and that you had a wonderful time! When your travel calls for Boston again, we hope to welcome you back to The Copley Square Hotel.Best,Carol

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were updated. Hotel was clean and quiet and great walk ability to all areas around.
Stayed 4 nights in May 2024
Response from Jordan on 13 May 2024
Thank you for the great feedback Stephanie. We look forward to seeing you again soon!Warmly,CSH Team

6/10 Okay

Efrat

Disliked: Amenities
Standard room, simple amenities. Not a good value. 3 stars at best.
Stayed 1 night in May 2024
Response from Jordan on 14 May 2024
We thank you for sharing your thoughts regarding your recent visit to our property. We regret that you felt disappointed by some details of your stay. We strive to exceed expectations in your case we missed the mark and for that I apologize. We thank you for sharing your feedback and will review these comments with our teamSincerely,CSH Team

8/10 Good

Dan

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
A non traditional, independent facility in a great location.
Stayed 1 night in May 2024
Response from Jordan on 13 May 2024
Thank you for the feedback Dan. We look forward to seeing you again soon!Warmly,CSH Team

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Quaint hotel
Stayed 1 night in May 2024
Response from Jordan on 12 May 2024
Thank you for leaving feedback Anna. We hope to see you again soon!CSH Team

8/10 Good

Henry M

Liked: Staff & service, property conditions & facilities
Hotel was as described, clean and comfortable.
Stayed 1 night in May 2024
Response from Carol on 10 May 2024
Hello Henry,Thank you for sharing feedback with us. We are delighted that our hotel was to your liking, and look forward to seeing you again when your travel calls for Boston.Best,Carol

8/10 Good

Robert

Comfortable and friendly.
Stayed 2 nights in May 2024
Response from jordan on 7 May 2024
Thank you Robert. We are happy that you enjoyed your stay with us and we hope to see you again soon!Warmly,CSH Staff

8/10 Good

Collin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only issue was the mini fridge didnt work. My stay was only one night so it wasn’t a major issue.
Stayed 1 night in May 2024
Response from Jordan on 7 May 2024
Hello Collin. Thank you for leaving feedback. I extend apologies for the fridge. I hope you will return. Have a wonderful day!CSH Team

6/10 Okay

Elizabeth

Stayed 1 night in May 2024

8/10 Good

Cynthia

Stayed 5 nights in Apr 2024
Response from Jordan on 27 May 2024
Thank you Cynthia!

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here all the time. Much cheaper than other hotels close by and we love it!!
Stayed 1 night in Apr 2024
Response from Jordan on 6 May 2024
Thank you for leaving feedback Glenn. We are very glad that you enjoyed your stay with us and we look forward to hosting you again soon. Until next time...Copley Square Hotel

10/10 Excellent

Pall

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 2 nights in May 2024
Response from Jordan on 20 May 2024
Thank you for leaving feedback Pall. We look forward to seeing you again soon!CSH Team

6/10 Okay

Donald, Dover

Stayed 1 night in Apr 2024
Response from Jordan on 6 May 2024
Thank you for leaving Feedback Donald.

10/10 Excellent

Josie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a cute hotel! The room was definitely cozy, but perfect for my partner and I to spend the night and be able to explore Boston. Would definitely stay again.
Stayed 1 night in Apr 2024
Response from Jordan on 7 May 2024
Thank you Josie. We are happy that you enjoyed your stay with us and we hope to see you again soon!

8/10 Good

Michael

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Jordan on 6 May 2024
Thank you Michael!

10/10 Excellent

Claudette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the fact that there was no on site bar or restaurant.
Stayed 1 night in Apr 2024

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was excellent! The staff at front desk very helpful.
Stayed 3 nights in Apr 2024
Response from Jordan on 3 May 2024
Thank you for the great feedback Sharon. We are lucky to have such a great team at the Copley Square Hotel and I thank you for taking the time to notice. We appreciate your business and we look forward to seeing you again soon!Warmly.CSH Team

10/10 Excellent

Philippe, West Hollywood

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an awesome boutique hotel without the stuffy attitude! Truly loved my stay. Was in town for three nights and the room, staff and overall stay were nothing short of exceptional.
Stayed 3 nights in Apr 2024
Response from Jordan on 3 May 2024
Thank you for the great feedback Philippe. We are lucky to have such a great team at the Copley Square Hotel and I thank you for taking the time to notice. We appreciate your business and we look forward to seeing you again soon!Warmly.CSH Team

10/10 Excellent

anthony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here several times. It’s super chill. People at the front desk are very nice. I’m happy that the room has a bathtub. The Prudential center is right across the street. The restaurant was just recently remodeled, but I haven’t had a chance to eat there, but I will next semester.
Stayed 2 nights in Apr 2024
Response from Jordan on 3 May 2024
Thank you for the great feedback Anthony. We are lucky to have such a great team at the Copley Square Hotel and I thank you for taking the time to notice. We appreciate your business and we look forward to seeing you again soon!Warmly.CSH Team

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in town for the marathon. Great location, located only a block from the finish line. Very helpful staff. Hotel was a bit on the small side but given the age of the hotel and its location it was as expected. I’d stay there again when in town for the marathon.
Stayed 5 nights in Apr 2024
Response from Jordan on 3 May 2024
Thank you for the great feedback Lawrence. We are lucky to have such a great team at the Copley Square Hotel and I thank you for taking the time to notice. We appreciate your business and we look forward to seeing you again soon!Warmly.CSH Team

10/10 Excellent

Clayton

Stayed 2 nights in Apr 2024
Response from Jordan on 19 May 2024
Thank you Clayton!

10/10 Excellent

Jaivon

Stayed 1 night in Apr 2024
Response from Jordan on 19 May 2024
Thank you Jaivon.

10/10 Excellent

Adeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant front desk staff, easy check in, clean room.
Stayed 1 night in Apr 2024
Response from Jordan on 2 May 2024
Thank you for leaving feedback Adeline. We are happy that you enjoyed your stay with us and we look forward to seeing you again soon!