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Reviews of Rimrock Resort Hotel Banff

4 out of 5
Rimrock Resort Hotel Banff
300 Moutain Avenue, Banff, AB

Reviews

9.4

Exceptional

Rating 10 - Excellent. 979 out of 1290 reviews" "
Rating 8 - Good. 200 out of 1290 reviews" "
Rating 6 - Okay. 61 out of 1290 reviews" "
Rating 4 - Poor. 31 out of 1290 reviews" "
Rating 2 - Terrible. 19 out of 1290 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ana, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Rimrock Resort Hotel on 21 May 2024
Thank you for the great score! We truly appreciate it.

10/10 Excellent

NOEMI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed a short two nights. The room was spacious, comfortable and although on lvl 2 of the resort the view was still stunning. Had breakfast once but was expensive and average so we chose to eat elsewhere the rest of the time. All in all while the product sold was excellent, in terms of value for money i would not recommend nor would i stay here again. We picked this place to experience the grandeur of a bygone era, and two nights at AUD3,000 was a bit steep. Super convenient for the gondola, hike up sulfur mt, and the thermal baths
Stayed 2 nights in May 2024

4/10 Poor

Abhi

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Customer service was not best and manager did very little to make our stay great.
Stayed 1 night in May 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating, friendly, clean hotel
Stayed 1 night in May 2024
Response from The Rimrock Resort Hotel on 17 May 2024
Thank you! We appreciate it.

10/10 Excellent

Magdalena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great gem in the mountains!
Stayed 2 nights in Feb 2024
Response from The Rimrock Resort Hotel on 10 May 2024
We are so happy to hear you thought so. Thank you for the perfect rating!

10/10 Excellent

Justin

Liked: Property conditions & facilities
Staff was great!
Stayed 2 nights in May 2024
Response from The Rimrock Resort Hotel on 7 May 2024
We are delighted to hear you thought so. Thank you for the perfect score!

10/10 Excellent

Jude

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful gorgeous hotel in stunning location. Friendly helpful staff. Wonderful location
Stayed 2 nights in Apr 2024
Response from The Rimrock Resort Hotel on 7 May 2024
Thank you so much for taking the time to share this. We are delighted you found our property beautiful.

10/10 Excellent

Angie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous views and walkable to the famous Banff gondola!
Stayed 1 night in May 2024
Response from The Rimrock Resort Hotel on 7 May 2024
We are delighted to hear you thought so. Thank you for the perfect score!

10/10 Excellent

Pam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the beautiful mountain views, the comfortable beds and excellent service. Such nice staff!! Best margaritas too!
Stayed 2 nights in Apr 2024
Response from The Rimrock Resort Hotel on 17 May 2024
We are so happy to hear it. We feel the same way too!

8/10 Good

Zach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Rimrock Resort Hotel on 7 May 2024
Thank you! We appreciate the positive rating!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Rimrock Resort Hotel on 7 May 2024
Thank you! We appreciate the positive rating!

10/10 Excellent

Ethelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional property
Stayed 1 night in Sep 2023
Response from The Rimrock Resort Hotel on 7 May 2024
We are delighted to hear you thought so. Thank you for the perfect score!

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible views and atmosphere.
Stayed 3 nights in Apr 2024
Response from The Rimrock Resort Hotel on 7 May 2024
We are delighted to hear you thought so. Thank you for the perfect score!

10/10 Excellent

Maria Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Staff are friendly. Certainly everywhere we went was clean. The parking was under construction but it was still convenient to find a spot.
Stayed 1 night in Apr 2024
Response from The Rimrock Resort Hotel on 7 May 2024
Thank you so much for taking your time to rate your experience. We are so happy to hear it. We look forward to welcoming you again in the future!

10/10 Excellent

Oleksiy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best stays ever ! Hotel is beautiful, Views are breathtaking, Balcony room is worth it. Staff is classy - international staff is super good. A in every category
Stayed 2 nights in Mar 2024
Response from The Rimrock Resort Hotel on 17 May 2024
We are delighted to hear you thought so. Thank you for the perfect score!

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Rimrock Resort Hotel on 26 Apr 2024
Thank you! We appreciate the positive rating!

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is clean, friendly and seeks to care for all guest's needs. We were in a premium room which was large and beautiful and they even arranged to have the most fantastic view one could ever hope to see. They furnish bus passes to get you to town and a shuttle for other areas. It is expensive but excellent.
Stayed 3 nights in Apr 2024
Response from The Rimrock Resort Hotel on 26 Apr 2024
Thank you so much for your great review. We are so thrilled to hear you found our staff dedicated!

10/10 Excellent

Dawn

Stayed 1 night in Apr 2024
Response from The Rimrock Resort Hotel on 17 May 2024
Thank you so much for the perfect rating! We truly appreciate it!

10/10 Excellent

Diana

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay and a beautiful view from our room.. amazing ! Only complaint would be how noisy the air conditioner was. Other than that it was great.
Stayed 2 nights in Apr 2024

10/10 Excellent

Clint

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our first stay at the Rimrock. Beautiful place. Service was beyond the best we have ever had. From having a meal at Larkspur to going to the Keg for dinner and getting a personal ride to the front door and back. We loved our stay all around. Thank you
Stayed 2 nights in Apr 2024
Response from The Rimrock Resort Hotel on 26 Apr 2024
We are delighted to hear you thought so. Thank you for the perfect score!

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as I got out of my vehicle I was greeted by a nice gentleman who asked if I needed help with my luggage. Then at check in I was greeted by a very friendly lady. My interactions with all staff were very good, from the reception to the waitresses and bartenders. The view from my room was amazing. I used the bus service to go into town. Check out was smooth. I will definitely go back in the future.
Stayed 2 nights in Mar 2024
Response from The Rimrock Resort Hotel on 26 Apr 2024
Thank you so much for taking your time to rate your experience. We are so happy to hear you enjoyed the service our hotel has to offer as well as the views. We look forward to welcoming you again in the future!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from The Rimrock Resort Hotel on 17 Apr 2024
Thank you very much for taking the time to leave a rating. We truly appreciate your five stars.

10/10 Excellent

Terri, Airdrie

Travelled with partner
Liked: Amenities, property conditions & facilities
I always wanted to stay at The Rimrock Hotel, and finally managed to stay for two nights. Efficient and Friendly right from the start. She’s an elegant old hotel that ticks all the boxes.
Stayed 2 nights in Apr 2024
Response from The Rimrock Resort Hotel on 26 Apr 2024
Thank you! We appreciate it.

10/10 Excellent

Leonard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the mountains from the room was absolutely stunning.
Stayed 1 night in Apr 2024
Response from The Rimrock Resort Hotel on 17 Apr 2024
We are delighted to hear you thought so. Thank you for the perfect score!

10/10 Excellent

Candice, MINNEAPOLIS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and amazing staff. We loved the convenience of walking to gondola and hot spring. Food was incredible!
Stayed 4 nights in Feb 2024
Response from The Rimrock Resort Hotel on 26 Apr 2024
Thank you so much for taking your time to share this. We will make sure to pass on your compliments to our culinary team. We hope to welcome you again in the future!

10/10 Excellent

Natalie, houston

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from our balcony was majestic! The concierge, Eric was able to get us into Eden last minute where the food and experience was phenomenal. They provide a shuttle into town, just call the front desk. 10/10 recommended!
Stayed 4 nights in Apr 2024
Response from The Rimrock Resort Hotel on 17 Apr 2024
Thank you very much for the great review. We are thrilled to hear that you had a great stay at our resort! Thank you for recognizing Eric! It certainly was a pleasure to share your compliments with his leader so that we can recognize him for his outstanding service. We can not wait to welcome you back!

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and well taken care of. Expedia took an hour and a half of my time, to remove one day from our original booking, poor interaction with your hotel.
Stayed 3 nights in Mar 2024

8/10 Good

Matt, Calgary

Liked: Cleanliness, staff & service, amenities
Looking forward to visiting again after renovations
Stayed 3 nights in Apr 2024
Response from The Rimrock Resort Hotel on 11 Apr 2024
Thank you! We appreciate the positive rating!

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Rimrock Resort Hotel on 11 Apr 2024
Thank you so much for the perfect rating! We truly appreciate it!

10/10 Excellent

Yi

good
Stayed 6 nights in Mar 2024
Response from The Rimrock Resort Hotel on 11 Apr 2024
Thank you so much for the perfect rating! We truly appreciate it!

10/10 Excellent

BYONG I

Liked: Amenities
Nice location
Stayed 4 nights in Mar 2024
Response from The Rimrock Resort Hotel on 11 Apr 2024
Thank you! We appreciate it.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i wish the customer service at front desks are more knowledgeable when it comes to amenities hours, key returns etc. instead of redirecting me to go to the spa level and ask the question as well as telling me to just read the instructions on the parking exit on how to return the room key.
Stayed 5 nights in Mar 2024
Response from The Rimrock Resort Hotel on 18 Apr 2024
We are so sorry to hear that you did not receive the level of engagement that you expected from our front desk team. Please note that we will take this as a learning opportunity and we truly appreciate you taking your time to share this feedback.

10/10 Excellent

Yun Yue

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Environment is really nice
Stayed 1 night in Mar 2024
Response from The Rimrock Resort Hotel on 2 Apr 2024
We are delighted to hear you thought so. Thank you for the perfect score!

10/10 Excellent

Louise Bianca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay
Stayed 2 nights in Mar 2024
Response from The Rimrock Resort Hotel on 2 Apr 2024
Thank you for taking your time to give us a perfect score! We are delighted.

10/10 Excellent

Leonard

Stayed 1 night in Mar 2024
Response from The Rimrock Resort Hotel on 23 Apr 2024
Thank you so much for the perfect rating! We truly appreciate it!

10/10 Excellent

sivakumar

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from The Rimrock Resort Hotel on 2 Apr 2024
Thank you so much for the perfect rating! We truly appreciate it!

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place lots of activity food and relaxation options.
Stayed 2 nights in Mar 2024
Response from The Rimrock Resort Hotel on 28 Mar 2024
Thank you! We appreciate it.

10/10 Excellent

Micheal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an absolutely wonderful honey moon. The staff was the best part they were amazing
Stayed 4 nights in Mar 2024
Response from The Rimrock Resort Hotel on 28 Mar 2024
Thank you very much for choosing our resort to celebrate your honeymoon! We are thrilled to hear that you enjoyed your stay and appreciate your compliments on our service. We hope that we will have the pleasure of creating more memories with you in the future.

10/10 Excellent

Adeyinka

Liked: Cleanliness, staff & service, property conditions & facilities
Liked everything!
Stayed 2 nights in Mar 2024
Response from The Rimrock Resort Hotel on 28 Mar 2024
We are delighted to hear you thought so. Thank you for the perfect score!

10/10 Excellent

Amirali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great and very helpful. The views are incredible. Eden is a must do if you are a foodie. The property needs some investment and renovation
Stayed 4 nights in Mar 2024
Response from The Rimrock Resort Hotel on 25 Mar 2024
Thank you for leaving us such a positive review. We are delighted to hear you enjoyed Eden and our views. We can't wait to welcome you back in the near future!

10/10 Excellent

Calum

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Rimrock Resort Hotel on 25 Mar 2024
Thank you so much for the perfect rating! We truly appreciate it!

10/10 Excellent

Merrill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Celebrated our 30th anniversary and couldn't have been happier. The staff were amazing. We ate at the Primrose and it was the perfect experience. We are now considering making this our annual get-a-way.
Stayed 2 nights in Mar 2024
Response from The Rimrock Resort Hotel on 25 Mar 2024
Thank you very much for the great review and recommendations. We are truly honored that you chose our resort to celebrate your 30th Anniversary and are delighted to hear that you enjoyed your stay. We appreciate your compliments to our staff as well as the Primrose dining room. We hope that we will have the pleasure of welcoming you back for a future stay.

10/10 Excellent

Peter, Grimsby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You don't need to leave the hotel for the day and can still have a good day. Amenities are great. The underground parking garage needs to either get expanded or there needs to be a gate or blockade to indicate when it is full.
Stayed 4 nights in Jan 2024
Response from The Rimrock Resort Hotel on 22 Mar 2024
Thank you so much for taking your time to share this. We appreciate your compliments to our facilities and amenities and thank you for your feedback about our parkade. We hope to welcome you again in the future!

10/10 Excellent

Ashlie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Rimrock Resort Hotel on 22 Mar 2024
Thank you for taking your time to give us a perfect score! We are delighted.

10/10 Excellent

Prashanth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rimrock is at a location which is worth opting for your trip. It was close to few hotspots and at a good elevation. Room was a little smaller but still worth it for 3 people. Service was impeccable! We didn't get a No for our requests. There are facilities for all ages. Highly recommend it. It had the feeling of luxury, great view from the room and dining hall, quiet, kid-friendly and certainly Great value for our money.
Stayed 3 nights in Mar 2024
Response from The Rimrock Resort Hotel on 22 Mar 2024
Thank you so much for taking your time to share this. We will make sure to pass on your compliments to our team. We hope to welcome you again in the future!

10/10 Excellent

Marrett

Liked: Cleanliness, staff & service, property conditions & facilities
Thumbs up
Stayed 2 nights in Mar 2024
Response from The Rimrock Resort Hotel on 19 Mar 2024
Thank you! We appreciate it.

6/10 Okay

Donovan

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from The Rimrock Resort Hotel on 19 Mar 2024
Thank you for taking the time to rate your experience. We noticed that your rating is below our standards and we would like to look into what did not live up to your standards. Please reach out to us directly if you would like to discuss your experience further.

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fabulous hotel.
Stayed 2 nights in Mar 2024
Response from The Rimrock Resort Hotel on 18 Mar 2024
We are delighted to hear you thought so. Thank you for the perfect score!

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this resort. We upgraded our room and the panoramic view was incredible. All the staff were extremely helpful and friendly, going above and beyond. We had dinner at the Eden and the entire evening was perfect. We did a lot that weekend and the hotel was perfectly situated halfway between all of our activities (lake Louise and Canmore).
Stayed 2 nights in Mar 2024
Response from The Rimrock Resort Hotel on 18 Mar 2024
Thank you very much for the great review. We are glad that you enjoyed your experience at our resort and hope to welcome you back soon.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Rimrock Resort Hotel on 18 Mar 2024
Thank you so much for the perfect rating! We truly appreciate it!