What was unique about the property was it's description as being like a resort or spa within the city. This marketing elevated my expectations so I was left disappointed. First, upon arrival at approximately 2pm with the check in time being 3pm, I was informed that there would be a fee should we wish to check in at this time. I have never in my days of travel been told that there would a fee for checking in a bit earlier than the exact check in time. In my opinion a higher level of customer service would have been to say something like, "we are doing our best to have your room ready for you, let me check if a room is ready now." I was immediately put off. My disappointment increased as the room I found to be modern but lacking in any feeling of spa or resort like comfort. The bathroom is glass, with a curtain on the outside, the shower cubicle's door drags water across the floor, the simple soaps provided are not Nivea, representing a missed opportunity to market their onsite Nivea spa services, no phone in the room to contact the front desk (which I had to do to figure out how to turn off one of the lights), not even a book with a basic map, listing of local dining and transportation options, hotel menu or amenities. I looked forward to the rooftop to meditate in the morning, but learned it only opened later in the day when we'd be out exploring. For me, the room or service did not support that idea of the hotel being a spa or resortlike experience.