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Reviews of Hostel Cienfuegos

2 out of 5
Hostel Cienfuegos
Cienfuegos 151, santiago, santiago, Santiago, Región Metropolitana de Santiago

Reviews

6.4
Rating 10 - Excellent. 4 out of 16 reviews" "
Rating 8 - Good. 5 out of 16 reviews" "
Rating 6 - Okay. 1 out of 16 reviews" "
Rating 4 - Poor. 2 out of 16 reviews" "
Rating 2 - Terrible. 4 out of 16 reviews" "

6.0/10

Cleanliness

7.4/10

Staff & service

9.0/10

Amenities

6.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jean Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cienfuegos Hostel
This hostel is great. The staff are all super friendly, even the volunteers, and I really couldn't have managed without them, especially Claudia! The rooms were clean as were all the public rooms and areas. It's a great location, close to everywhere, with plenty of shops/mini markets nearby. The only thing stopping me from giving it 5 stars is... My room was above the front gate, which does not close quietly. So everytime someone came in or went out, it was a loud bang. Other than that, I can't complain. There is even car rental just down the road from the hostel...perfect! : )
Stayed 3 nights in Nov 2023
Response from Hostel Cienfuegos Team on 28 Nov 2023
Hi! We really appreciate your positive feedback, we can tell that you loved our hostel and that fills us immensely. This encourages us to do our job better. Thank you very much for letting us know your opinion.

4/10 Poor

Will, Uruguay

Disliked: Cleanliness, property conditions & facilities, room comfort
I could not stay in
I went one day before check in, all information was right but when went the next day to check in the rep said that There was not towel and then I would have to sleep with 6 people instead of having a room with 2 beds. But the rep gave me access to wifi I could get another nice Hotel near by. Guest House Mery the I could not ask for more. (No private rooms available at the time I was there)

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad stay
Very noisy hostal, closing the door of the rooms make a lot of noise. Shared bathroom was very dirty, including the toilets not always flushing water. The flour of the shower was not clean and renovated in a bad way. The matrass was not clean, so never come back

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente costo-beneficio
Excelente! Todos los de la recepción son maravillosos en su trato y atención. No sabia que en Chile los toma corriente eran tipo A, y Mateo, de recepción, me prestó uno de inmediato en lo que conseguía un adaptador. Tuve un problema porque la pagina desde donde reservé hizo un cobro a mi tarjeta de crédito, aún cuando yo pagué en efectivo, y me devolvieron mi dinero de una sin mayor problema. Los baños a veces pueden verse un poco sucios, pero eso es más por la falta de cuidado de los huéspedes. Por ejemplo, entré a un baño que estaba muy limpió, y al volver, menos de media hora después, ya era un desastre.
Stayed 1 night in Jan 2024
Response from El staff de Hostel Cienfuegos on 28 Feb 2024
Muchas gracias Alex por tus comentarios. Hacemos todo lo posible por otorgar una muy buena estadía para nuetsros huespedes. Respecto a los baños, hacemos aseo dos veces al día en ellos, pero aún así a veces (no siempre) hay huespedes muy desconsiderados que no cuidan la limpieza. Esperamos que vuelvas a alojarte con nosotros, y poder atenderte nuevamente. Saludos!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pésimo
Estaba súper sucio todo, el baño y la habitación.
Stayed 1 night in Nov 2023

10/10 Excellent

Gloria ivon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy excelente atencion
Stayed 27 nights in Oct 2023
Response from Hostel Cienfuegos Team on 31 Dec 2023
Muchas gracias por tus comentarios!

10/10 Excellent

Juan-Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es bueno, tienen muchas áreas de oportunidad para mejorar porque básicamente tienen todo para ser un excelente hostal.
Stayed 1 night in Jul 2023

8/10 Good

YI-LUN

Liked: Staff & service
Disliked: Room comfort
抵達時被告知飯店的房價被網站弄錯的問題,一下午在櫃檯前等候飯店與網站公司連繫,非常浪費時間也差點誤了換匯,還好飯店經理最後先開房間讓小嬰兒和小孩子能先休息,感謝旅館人員的同理心.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Os banheiros muito pequenos
Os quartos estavam bem limpos, eles nos deram roupas de camas limpas para colocarmos, mas não deram fronhas, acbei isto bem estranho, o banheiro para tomar banho era muito pequeno, não dava para se mexer dentro. Em compensação o hostel é muito bem localizado e de fácil acesso para os principais pontos turísticos de santiago.

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
no me quede porque el precio que decia la publicacion no era el que te cobraban al ingreso, muy mal que haya sido asi, ya que llegue a la noche con mi familia, hijos menores y en la ciudad de santiago tuvimos que salir a buscar hotel

10/10 Excellent

Iara Giovanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

andrea, milano

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Pulizia assente
Hostal sporco. Lenzuola non pulite. Capelli ovunque. Colazione minimal. Unica nota positiva personale alla reception che pur non trovando prenotazione efettuata con Expedia mi ha lasciato dormire li

6/10 Okay

francisco, bs as

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Cosas buenas cosas malas
Por culpa de expedia (segun recepcionista de la mañana) no figuraba nuestra reserva....y nos dieron habitacion pesima. El hostel esta bonito;lindo clima de huespedes. Los baños limpios;buen precio. La atencion de la recepcionista de la mañana fue pesima;cero interes;ni las sabanas nos dio. La de la tarde/noche un amor y atenta.

2/10 Terrible

Isabel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Malo sucio
Malo sucio sin television sin closet pesimo no lo recomiendo para nada