Rooftop terrace
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Reviews of Hotel El Reloj

2 out of 5
Hotel El Reloj
76 C. 12 de Julio, Puerto Plata, Puerto Plata

Reviews

8.2

Very good

Rating 10 - Excellent. 16 out of 36 reviews" "
Rating 8 - Good. 13 out of 36 reviews" "
Rating 6 - Okay. 2 out of 36 reviews" "
Rating 4 - Poor. 3 out of 36 reviews" "
Rating 2 - Terrible. 2 out of 36 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
The Hotel and staff are great!!!
Stayed 5 nights in Feb 2024

8/10 Good

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Small room but great price. Clean and close to port. Beautiful rooftop bar and lounge. Drinks were beautiful and delicious.
Stayed 1 night in Feb 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great around there.
Stayed 1 night in Feb 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Very nice
This is a great place to stay, but rooms can be a little small if you’re a bigger person. Overall, great people, great atmosphere and never had a problem with my last 3 visits!!!!
Stayed 2 nights in Feb 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service
Quaint
The staff was great… The rooms need some updates and the bathrooms are a little small, but the hospitality and service make up for it…
Stayed 2 nights in Jan 2024

4/10 Poor

Albert, Stamford

Travelled with partner
I get the service for the price paid.
Stayed 1 night in Dec 2023

8/10 Good

Kachollom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok for a one night stay. Just to sleep and take a shower. Very close to the port. Staff was very friendly and ready to help. Not a place to stay for vacation.
Stayed 1 night in Dec 2023

4/10 Poor

Albert, Stamford

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The rooms are very small, but for the price, it is wht you pay for. The toilet was literally 8” from the wall in front of you. Clean though, but very noisy as you can hear people talking and music from next door late at night.
Stayed 1 night in Dec 2023

10/10 Excellent

Johnny

Stayed 1 night in Oct 2023

6/10 Okay

Barry

Liked: Cleanliness, property conditions & facilities, room comfort
Clean room. Very small
Stayed 1 night in Aug 2023

10/10 Excellent

fredelinda

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and welcoming.
Stayed 1 night in May 2023

10/10 Excellent

Edward, Buxton

Liked: Staff & service, property conditions & facilities
Staff were very friendly and welcoming. Rooms are small but clean and hotel has a great rooftop bar. Would recommend.
Stayed 2 nights in May 2023

8/10 Good

Lurden, hyattsville

Stayed 1 night in May 2023

10/10 Excellent

Wilton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option for vacation and relaxing time with family
Stayed 3 nights in Apr 2023

8/10 Good

Emmanuel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the property was great except, no hot water.....
Stayed 1 night in Jul 2022

2/10 Terrible

Sangarapillai

Stayed 2 nights in Jun 2022

2/10 Terrible

Enrico

Disliked: Property conditions & facilities
not safe area
You should be more careful when say Fabulous . I have pay but not stay at this hotel as the area is not recommend at all... not safe this hotel should not even considered to be show in your website
Stayed 1 night in May 2022

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just right
Helpful, friendly and clean. It had the bed, shower, and air conditioning we needed to transition from four days of flights to catch our cruise ship.
Stayed 1 night in Apr 2022

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for the area
Stayed 1 night in Mar 2022

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly service and comfy bed.
Close to everything! Any issue was resolved immediately. Room was small but great to sleep in. There's a great terrace on the rooftop. Perfect for quick trips. Good price.
Stayed 4 nights in Feb 2022

8/10 Good

Carlos, Miramar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff so courteous and hotel is located in the middle of city, nearby Parque Independencia.
Stayed 1 night in Feb 2022

10/10 Excellent

Santa, Scott Depot

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and the hotel is close to everything even the ocean.
Stayed 1 night in Jan 2022
Response from Hotel El Reloj on 30 Jan 2022
There is no way to thank you enough for your kind words. Your review means a lot to us and makes us see that we are on the right track! We hope to see you soon and, again, thank you!

10/10 Excellent

Lazar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay.
Very comfortable hotel with a very nice and thoughtful design, a beautiful terrace and very nice amenities. The staff are very friendly and helpful.
Stayed 1 night in Jan 2022
Response from Hotel El Reloj on 26 Jan 2022
For us it´s a pleasure that the stay in our hotel has been to your liking. Each part was thinking about the enjoyment of you (guests) and your comfort. Thanks.

10/10 Excellent

Lodwin

Travelled with partner
Todo bien
Stayed 1 night in Apr 2024

8/10 Good

osvaldo

Travelled with partner
Liked: Cleanliness, property conditions & facilities
La ubicacion geografica esta cerca de los principales atractivo del centro de puerto plata.
Stayed 1 night in Apr 2024

10/10 Excellent

Tito

Liked: Cleanliness, staff & service, property conditions & facilities
Gracia por todo los vemo pronto.
Stayed 2 nights in Feb 2024

8/10 Good

Jhoan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

FERNANDO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Tommy

Liked: Cleanliness, staff & service
Ok Hotell
Enkelt hotell. Har det nödvändigast. Trevlig personal.
Stayed 2 nights in Dec 2023

10/10 Excellent

Yanira, Milwaukee

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio
Stayed 2 nights in Aug 2023

4/10 Poor

Valter

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
il peggior hotel incontrato
bagno senza specchio, lavandini non fissi, wc quasi impraticabile(potevo sedermi solo di fianco), mancanza di attrezzi per pulizia wc
Stayed 2 nights in Mar 2022

8/10 Good

Dreier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2022