Exterior

Reviews of The Oriana Orange - Retro Hotel & Resort

4.5 out of 5
The Oriana Orange - Retro Hotel & Resort
178-184 Woodward Street, Orange, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 234 out of 442 reviews" "
Rating 8 - Good. 154 out of 442 reviews" "
Rating 6 - Okay. 37 out of 442 reviews" "
Rating 4 - Poor. 15 out of 442 reviews" "
Rating 2 - Terrible. 2 out of 442 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from kellie Ferguson / General Manager on 30 Apr 2024
thankyou for your review

10/10 Excellent

Paul, Cremorne

Stayed 2 nights in Mar 2024
Response from kellie Ferguson / General Manager on 30 Apr 2024
thankyou for your review Paul

8/10 Good

Neil

Liked: Cleanliness, staff & service
literally a 'last minute' booking (10mins before I arrived) and was not disappointed. Clean and tidy accommodation, very friendly staff and a relaxed meal in the garden area.
Stayed 1 night in Feb 2024
Response from kellie Ferguson / General Manager on 27 Feb 2024
Hello Neil,Thankyou so much for your review and Im pleased that you enjoyed your stay with us . We hope to welcome you back again soon Kind regardsKellie Ferguson General Manager

10/10 Excellent

Kira

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Second to none service
Love everything about this hotel. The entire vibe is on point. The staff are always amazing. The rooms are fantastic.
Stayed 1 night in Jan 2024
Response from kellie Ferguson / General Manager on 31 Jan 2024
Thankyou for your review Kira,We hope to welcome you back again soon Kellie FergusonGeneral manager

10/10 Excellent

Tracey

Stayed 1 night in Jan 2024
Response from kellie Ferguson / General Manager on 31 Jan 2024
Thankyou for your 10/10

10/10 Excellent

barbara

Thai is the best place I have stayed in in Australia - the most friendliest and efficient staff with nothing a problem - food excellent and a great range of drinks - 5pm adult pool area a fabulous addition to a relaxed stay , cheers barb 👏👏👍👍
Stayed 4 nights in Jan 2024
Response from kellie Ferguson / General Manager on 31 Jan 2024
Hello BarbaraThankyou for your review and pleased that you enjoyed your stay , We hope to welcome you back again soon

6/10 Okay

Mandy

Travelled with group
Stayed 1 night in Jan 2024
Response from kellie Ferguson / General Manager on 31 Jan 2024
Hello Many Sorry we only scored a 3/5 with you . If there is anything you would like to discuss or feedback on how we could improve please do give me a call Kellie FergusonGeneral Manager

10/10 Excellent

Jun Woo

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a nice stroll from the main area. food is pretty decent in the accommodation if youre lazy to walk to the main area. this place also has a nice pool but gets pretty crowded on a sunny day as its shared with the pool bar guests. No matter, still had a great time here!
Stayed 3 nights in Dec 2023
Response from Nikola-Host on 6 Jan 2024
Thank you for your honest review.

10/10 Excellent

Kim

Stayed 1 night in Dec 2023
Response from kellie Ferguson / General Manager on 1 Jan 2024
Thankyou for your review Kim .I hope to welcome you back again soon Kind regardsKellie Ferguson General Manager

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location in a great little town! Highly recommended
Stayed 2 nights in Dec 2023
Response from kellie Ferguson / General Manager on 14 Dec 2023
Thankyou for your review Andrew - Hope to welcome you back again soon Kind regardsKellie Ferguson General Manager

6/10 Okay

Ryan

Stayed 1 night in Dec 2023
Response from Nikola Host on 10 Dec 2023
Thank you for your review. We are doing our best to answer as soon as possible.

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, room comfort
Nice Motel in Orange
Really pleasant staff and helpful if need be. Older but well renovated. Our room was spacious, clean and well appointed. Would stay again.
Stayed 2 nights in Dec 2023
Response from Nikola-Host on 10 Dec 2023
Thank you for your review. We are glad that you had a good experience.

8/10 Good

Brad, Lane Cove

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely renovated hotel. Chic and trendy. Great bar area. Would stay again if traveling thru Orange
Stayed 1 night in Nov 2023
Response from Nikola-Host on 10 Dec 2023
Thank you for your nice review. We would like to have you again.

10/10 Excellent

Sunline

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing place to stay. Will definitely be back on my next work trip down to Orange.
Stayed 1 night in Nov 2023
Response from Nikola-Host on 10 Dec 2023
Thank you for your review. We are looking forward to seeing you again.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean friendly place- very comfy beds
Stayed 1 night in Nov 2023
Response from Nikola-Host on 10 Dec 2023
Thank you for your review.

10/10 Excellent

Carl

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, wish I could have stayed longer.
Stayed 2 nights in Oct 2023
Response from kellie Ferguson / General Manager on 30 Oct 2023
Thankyou for your review Carl, We hope to welcome you back again soon ... and for longer Kind regardsKellie Ferguson General Manager

10/10 Excellent

Adam

Stayed 1 night in Oct 2023
Response from kellie Ferguson / General Manager on 14 Dec 2023
Thankyou for your 5/5 review

6/10 Okay

Gianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was old and couldn’t open any windows
Stayed 1 night in Oct 2023
Response from kellie Ferguson / General Manager on 7 May 2024
sorry for late response . We are a mid 1960 build with a recent million dollar renovation . we do have opening windows in every room - the top windows at the front and back of rooms .kind regardsKellie Ferguson General Manager

10/10 Excellent

sharon

Stayed 1 night in Aug 2023
Response from kellie Ferguson / General Manager on 30 Oct 2023
Thankyou for your review Sharon

10/10 Excellent

Mark

Stayed 1 night in Sep 2023
Response from kellie Ferguson / General Manager on 30 Oct 2023
Thankyou for your review Mark

10/10 Excellent

Tracey

Stayed 1 night in Sep 2023
Response from kellie Ferguson / General Manager on 4 Oct 2023
Hi Tracey Thanks for your review , hope to welcome you back again soon Kellie FergusonGeneral Manager

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness and originality of the room. Great service from reception.
Stayed 1 night in Aug 2023
Response from kellie Ferguson / General Manager on 9 Sep 2023
Thankyou for your review Ben, We hope to welcome you back again soon Kind regardsKellie FergusonGeneral Manager

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay well set up rooms, comfy beds, pillows. Nice and quiet, also very nice staff
Stayed 1 night in Aug 2023
Response from kellie Ferguson / General Manager on 9 Sep 2023
Hello Adam Thankyou very much for your review, Im pleased that you enjoyed your stay and hope to welcome you back again soon Kind regardsKellie FergusonGeneral Manager

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The room was warm with mood music playing upon entering. The in house restaurant food was absolutely amazing.
Stayed 1 night in Aug 2023
Response from kellie Ferguson / General Manager on 22 Aug 2023
thankyou Michael for your review on your experience at the Oriana . So pleased you enjoyed your stay along with our amazing facilities . Hope to welcome you back soon Kind regards

8/10 Good

Ben

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
Could do with a usb port in rooms
Stayed 1 night in Aug 2023
Response from kellie Ferguson / General Manager on 22 Aug 2023
Thankyou for your feedback , a great suggestion and will look into providing this in every room .Kind regards

6/10 Okay

Lavinia

Liked: Cleanliness, staff & service
The staff were friendly, and the check-in easy. The signature-Queen deal meant all the room offers (mini-bar; fruit; water etc) were free! Heating was okay for winter. Bed was soft and not ideal for me. Unfortunately I found the room to be quite darkly lit, and the room had a musty smell to it so would have probably benefited from being opened up. Also I ordered some food from their restaurant on-site and I was quite disappointed by the food given the price I paid so can’t recommend ordering room service!
Stayed 4 nights in Jul 2023
Response from kellie Ferguson / General Manager on 31 Jul 2023
Hello LavinaThankyou for your feedback . It is very disappointing that you did not enjoy every aspect of your stay and I am pleased that I have the opportunity to reply and improve . I have communicated with you directly and given a refund to your room service and addressed our housekeeping team . My apologies as I had thought for a 4 night stay you would have approached us earlier with any problems so we could have rectified any them immediately however I have seen that you did supply inhouse feedback via expedia during your stay that was not promptly picked up . feedback good or bad is always welcome as this gives us a chance to improve our services . From other reviews you will see these are not problems that we encounter on a regular basis and is not or normal guest experience . Please do contact me if you are ever staying in Orange and I will ensure your future stays will be improved.Kind regardsKellie Ferguson General Manager

10/10 Excellent

Shane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good package pricing for a good property
Stayed 3 nights in Jul 2023
Response from kellie Ferguson / General Manager on 17 Jul 2023
thankyou for your review Shane, Your recommendations and support are valued and hope to see you again soon Kind regardsKellie FergusonGeneral Manager

8/10 Good

Tracey

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2023
Response from kellie Ferguson / General Manager on 5 Jul 2023
Thankyou for your feedback

10/10 Excellent

bettie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
i had ran restaurant when it was firstopened ....about 50 yrs ago. it has changed but still gorgous.
Stayed 1 night in Jun 2023
Response from kellie Ferguson / General Manager on 5 Jul 2023
Hello Bettie ,Thankyou for your feedback . In 50 years I bet it has changed a bit , Glad you enjoyed Kind regardsKellie FergusonGeneral Manager

10/10 Excellent

Peta

Travelled with group
Liked: Staff & service, property conditions & facilities
Great property friendly staff and excellent restaurant and bar
Stayed 1 night in Jun 2023
Response from kellie Ferguson / General Manager on 20 Jun 2023
Thankyou for your review , support and recommendations .We hope to welcome you back again soon .Kind regardsKellie Ferguson General Manager

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing restaurant and bar, staff were excellent and really friendly. Rooms are a little dated for the price charged but overall really enjoyed the time there
Stayed 2 nights in May 2023
Response from Tina Pham - Hotel Manager on 11 May 2023
Thank you for your review Paul and I am glad you enjoyed your stay with us. We hope to welcome you back again soon

8/10 Good

Michael

Stayed 1 night in Apr 2023
Response from Tina Pham - Hotel Manager on 3 May 2023
Thank you for your review and we hope to welcome you back again soon

10/10 Excellent

Brendan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All round a pleasant experience. Restaurant food and staff we fantastic
Stayed 1 night in Apr 2023
Response from Tina Pham - Hotel Manager on 23 Apr 2023
Thank you for staying with us Brendan and I am glad you had a wonderful time in Orange. I hope we will get to welcome you back again soon

6/10 Okay

Behzad

Travelled with partner
Liked: Cleanliness, staff & service
We enjoyed staying at Oriana
Stayed 2 nights in Apr 2023
Response from Tina - Hotel Manager on 11 Apr 2023
Thank you for staying with us and we hope to welcome you back again soon

8/10 Good

Rinto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place to stay at, convenient walk to a pub
Stayed 1 night in Apr 2023
Response from Tina - Hotel Manager on 11 Apr 2023
Thank you for your review and we hope to see you again soon

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2023
Response from Tina - Hotel Manager on 28 Mar 2023
We hope to welcome you back again soon Jennifer

10/10 Excellent

Marion

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms , great facilities and great hospitality
Stayed 1 night in Mar 2023
Response from Tina - Hotel Manager on 7 Mar 2023
Thank you for staying with us Marion and we hope to welcome you back soon

10/10 Excellent

Marie

Stayed 1 night in Feb 2023
Response from Tina - Hotel Manager on 3 Mar 2023
Thank you for staying with us Marie. We hope to welcome you back again soon

4/10 Poor

Catherine

Travelled with partner, Travelled with group
This property was way over priced, we were staying in Orange, not on the Gold Coast
Stayed 3 nights in Feb 2023
Response from Tina - Hotel Manager on 25 Feb 2023
Thank you for staying with us Catherine. I am sorry that you found our hotel overpriced. I hope you had the time during your stay to explore our diverse dining options and complimentary facilities on site such as the beautiful outdoor swimming pool and gym along with enjoying our complimentary welcome drink and amenities in the room. Our prices are well on par with other Orange accommodation providers and for what Orange has to offer. I hope you will give us another chance when you are back in Orange next time.

8/10 Good

Karen and Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our 1 night stay. We were exhausted after organizing a house move and the Oriana was a great place to spend the night and have dinner at the oriana restaurant onsite.
Stayed 1 night in Feb 2023
Response from Tina - Hotel Manager on 10 Feb 2023
Thank you for your review and we hope to welcome you back another time soon Karen and Mark

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Tina - Hotel Manager on 7 Mar 2023
Thank you for your review and we hope to welcome you back soon

10/10 Excellent

Chloe, Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There wasn't really anything that we disliked. We would like to commend ALL the staff that we met. They are so friendly, pleasant, and efficient.
Stayed 3 nights in Feb 2023
Response from Tina - Hotel Manager on 9 Feb 2023
Thank you for your lovely review Chloe and we love having you here with us as well!

10/10 Excellent

Kylie

Stayed 1 night in Feb 2023
Response from Tina - Hotel Manager on 7 Mar 2023
Thank you for staying with us and we hope to welcome you back again soon

10/10 Excellent

Jake

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and green property. Perfect stay.
Response from Tina - Hotel Manager on 19 Jan 2023
Thank you for your review Jake and we hope to see you again soon

10/10 Excellent

Artur

Stayed 1 night in Jan 2023
Response from Tina - Hotel Manager on 19 Jan 2023
Thank you for staying with us Artur and we hope to welcome you back again soon

8/10 Good

Paul

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Bed was very comfortable. Quiet and parking at the door. Restaurant was great. Only downfall was my bathroom bad not been vacuumed there was long black hair on the floor. Tina in reception was my highlight. So lovely. Thanks
Response from Tina - Hotel Manager on 17 Jan 2023
Thank you for staying with us Paul and for the lovely review. We love having you here with us as well! We appreciate your feedback and will be working closely with Housekeeping to ensure the high level of cleanliness is met at all times. Hopefully we will get to welcome you back again soon

10/10 Excellent

Anne-Maree

Stayed 1 night in Jan 2023
Response from kellie Ferguson / General Manager on 7 May 2024
thankyou

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made our stay so enjoyable, custom made cocktails were to die for! Highly recommended for a romantic getaway.
Stayed 1 night in Jan 2023
Response from Tina - Hotel Manager on 13 Jan 2023
Thank you Joanne for the lovely review and we hope to welcome you back again soon

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
From the moment I checked in Xmas Eve to check out on the 27th the staff were exceptional and accommodating. My room was spotless and the Xmas gift from the owners greatly appreciated Drinks in the gardens made the experience all that better
Response from Tina - Hotel Manager on 3 Jan 2023
Thank you for staying with us Paul and what a lovely review! I will make sure to pass it on to all departments and we love having you here. Hopefully we will get to welcome you back again soon

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully renovated with excellent facilities and lovely staff
Response from Tina - Hotel Manager on 27 Dec 2022
Thank you for your review Rachel and we hope to welcome you back again soon