It’s an older hotel with understandable wear and tear. Two very small elevators with 2-4 max capacity. One of the elevators was out for awhile, but quickly repaired. Stayed in a “suite” w/ queen size bed- still suuuuper tiny. Bathroom max capacity 1/2 a person 😂 , but not unexpected , it’s NY. The bathroom door was opaque, so the bathroom light lit up the whole room. Windows view of interior courtyard- basically a brick wall. The staff were all very attentive and professional. Chilled water available on each hallway -loved it. Only minutes to Times Square, but a bit challenging to catch a cab at times. Despite the shortcomings, a very enjoyable stay.