Pool Access Twin | Terrace/patio
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Reviews of P.P. Palmtree Resort

3.5 out of 5
P.P. Palmtree Resort
125 Moo 7, Ko Phi Phi, Krabi

Reviews

8.0

Very good

Rating 10 - Excellent. 150 out of 420 reviews" "
Rating 8 - Good. 163 out of 420 reviews" "
Rating 6 - Okay. 66 out of 420 reviews" "
Rating 4 - Poor. 25 out of 420 reviews" "
Rating 2 - Terrible. 16 out of 420 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

DAMON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrival: Rented the suite after reading reviews. There is a bellman that will be waiting at the pier upon your arrival. Look through all the people holding hotel signs until you find the right one. He loaded the bags on a cart and we took the short walk to our room. Hotel is very convenient to EVERYTHING, especially the center of the market. Check in: Front desk staff was friendly and spoke pretty good English. Check in was a breeze. They even provided recommendations for excursions. The room: It was spacious and had very good ammenities for a hotel of its age. I will say the mattress was one thing that kept this from being a 5 star review. It was very stiff and I love a firm mattress. The best thing for me was the OUTDOOR SHOWER. The temps were in the 100's. That shower made we want to have one installed outdoor, immediately upon my return. Hotel: Breakfast was okay. There is an omelet station. I wish there were non-pork meat options but the veggie omelet was good. Pool appeared to be nice but we never had the opportunity to use it due to our schedule. The bar is right there at the pool and they had a good selection of liquors, juices and beverages to choose from. I would definitely consider staying here again in the future. I may ask if they have a softer mattress next time though.
Stayed 1 night in Apr 2024
Response from Front Office Team on 5 May 2024
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place
Stayed 1 night in Apr 2024
Response from Front Office Team on 11 Apr 2024
Thank you for staying with us. We really appreciate your feedback and comments.

8/10 Good

elif

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is middle of the both side of the island. Amazing location. The pool is not big but does the job. Very friendly staff. The room is big,good shower. But when you get in there is smell of mold. I did not see any sign of it,but there is a huge smell. The breakfast team was not the best. There was a good amount of food, but the team was too noisy; they were talking , and laughing, and it was kinda hard to get their attention to ask for a cup of coffee.
Stayed 2 nights in Dec 2023
Response from Front Office Team on 20 Dec 2023
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place at a food price that is centrally located.
Stayed 2 nights in Dec 2023
Response from Front Office Team on 6 Dec 2023
Thank you for staying with us. We really appreciate your feedback and comments.

8/10 Good

Andy, Carrollton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location. Staff was friendly. Only issue I had was the bed, it was too hard. Other than that, stay at this hotel.
Stayed 2 nights in Dec 2023
Response from Front Office Team on 6 Dec 2023
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay here! It’s about a 4 minute walk from Tonsai pier but someone meets you at the pier and helps carry the bags which is appreciated! The room was clean and the AC was awesome. Would recommend!
Stayed 2 nights in Nov 2023
Response from Front Office Team on 30 Nov 2023
Thank you for staying with us. We really appreciate your feedback and comments.

6/10 Okay

Berenice

Travelled with partner
Good location
Stayed 2 nights in Nov 2023
Response from Front Office Team on 30 Nov 2023
Thank you for staying with us. We really appreciate your feedback and comments.

6/10 Okay

Imran

Travelled with group
Liked: Cleanliness, staff & service
The location is as central as it gets. You are inbetween 2 beach entrances. I would stay here again.
Stayed 2 nights in Nov 2023
Response from Front Office Team on 15 Nov 2023
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. No smoking allowed anywhere on the property which is very unusual for Thailand.
Response from Front Office Team on 13 Nov 2023
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was quiet, you didn't feel like you were in the middle of the bars. The staff met the ferry and got us checked in quickly and the hotel was a short walk from there. 2 nights on Phi Phi, no complaints from us.
Stayed 2 nights in Nov 2023
Response from Front Office Team on 11 Nov 2023
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Kellie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 1 night in Nov 2023
Response from Front Office Team on 6 Nov 2023
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room!!! We loved our stay Maxx and the staff were super helpful and outgoing. They did everything that we needed them to do :) They had a great location and so close to the lake and the shops. It was very clean in the room and reception
Stayed 1 night in Oct 2023
Response from Front Office Team on 2 Nov 2023
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room!!! We loved our stay Maxx and the staff were super helpful and outgoing. They did everything that we needed them to do :) They had a great location and so close to the lake and the shops. It was very clean in the room and reception
Stayed 1 night in Oct 2023
Response from Front Office Team on 2 Nov 2023
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Joey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great poolside rooms
Stayed 1 night in Oct 2023
Response from Front Office Team on 9 Oct 2023
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Mohit

Stayed 1 night in Oct 2023
Response from Front Office Team on 2 Nov 2023
Thank you for staying with us. We really appreciate your feedback.

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms here are pretty nice, especially for how inexpensive they are. The staff was wonderful and the complimentary breakfast was so convenient. The only negative thing we had to say about our stay is that the beds are similar to laying on a concrete floor. We don’t mind a firm mattress, but this was next level.
Stayed 1 night in Sep 2023
Response from Front Office Team on 14 Sep 2023
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Matt

Liked: Staff & service
Stayed 3 nights in Aug 2023
Response from Front Office Team on 24 Aug 2023
Thank you for staying with us. We really appreciate your feedback.

10/10 Excellent

henry

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel very close to everything I recommend it
Stayed 2 nights in Jun 2023
Response from Front Office Team on 20 Jun 2023
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Sophia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
They were so accommodating and kind, my friend and I got pick up and escorted to the property from the ferry free of charge. When we decided to stay another night they let us stay in the same room and were so kind. It was quiet and clean, we loved it !
Stayed 1 night in May 2023
Response from Front Office Team on 1 Jun 2023
Thank you for staying with us. We really appreciate your feedback and comments.

4/10 Poor

Jean Ann

Disliked: Staff & service, property conditions & facilities, room comfort
A miserable place!
No general manager! We wanted to cancel the rest of our reservation. Advised by Hotels.com we would be contacted within 72 hour. Conveniently the end of our reservation. Still waiting it’s been 7 days. The staff at this hotel are not trained in customer service, spend most of their time with their backs to their customer on their cell phone. The pool although lovely has no umbrellas and no shade. We were offered a nice welcome drink but needed to go to the bar to get it. No one there. The rooms are old and out dated with the hardest bed imaginable. The beach does not exist as it end to end boats. It was a miserable stay and would recommend no one go here!
Stayed 4 nights in May 2023

8/10 Good

kobi

Travelled with partner
Liked: Staff & service, amenities
Very good staff
Stayed 2 nights in Mar 2023
Response from Front Office Team on 31 Mar 2023
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Front Office Team on 23 Mar 2023
Thank you for staying with us. We really appreciate your feedback.

10/10 Excellent

gregory, Bartlett

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 2 nights in Mar 2023
Response from Front Office Team on 19 Mar 2023
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in an excellent location. Good breakfast and very quiet even though you are close to everything
Stayed 1 night in Mar 2023
Response from Front Office Team on 19 Mar 2023
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Duncan

Travelled with group
Liked: Cleanliness, staff & service
Very convenient and perfect for 1-2 nights. Could do we an improvement of bed and breakfast quality
Stayed 1 night in Mar 2023
Response from Front Office Team on 15 Mar 2023
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

William, Riverside

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location and reasonable prices. And all the staff were very friendly and helpful. Stay in the suite with the attached patio, it’s definitely worth it.
Stayed 1 night in Feb 2023
Response from Front Office Team on 13 Mar 2023
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023
Response from Front Office Team on 23 Feb 2023
Thank you for staying with us. We really appreciate your feedback.

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Feb 2023
Response from Front Office Team on 23 Feb 2023
Thank you for staying with us. We really appreciate your feedback.

10/10 Excellent

Naoishe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Really enjoyed our stay here and would have extended if time allowed. The pool area is lovely and the rooms are perfect for what we needed. The hotel is clean and the breakfast is great - lots of options for veggies. They have lots of rules but I’m guessing the really young crowd take the piss - all rules are fair.
Stayed 2 nights in Feb 2023
Response from Front Office Team on 14 Feb 2023
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely beautiful hotel, right in the centre of phi phi but you wouldn’t realise as very quiet at night. Breakfast the best we’ve had in Thailand! Absolutely delicious! Would definitely stay again
Stayed 3 nights in Feb 2023
Response from Front Office Team on 12 Feb 2023
Thank you for staying with us. We really appreciate your feedback and comments.

8/10 Good

Hugh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Yahya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Evrything was perfect
Stayed 3 nights in Jan 2023
Response from Front Office Team on 29 Jan 2023
Thank you for staying with us. We really appreciate your feedback and comments.

8/10 Good

Soumya

Stayed 3 nights in Jan 2023

10/10 Excellent

Josh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property - nice and peaceful but right in the middle of Phi Phi.
Response from Front Office Team on 14 Jan 2023
Thank you for staying with us. We really appreciate your feedback and comments.

6/10 Okay

Benjamin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Average
I was a bit disappointed about my stay here as the price didn’t reflect the service. First the good points, the room was of good size and had everything you needed. Kettle, hairdryer, safe etc. Some parts of the breakfast were good, ie: the options, the bacon and the omelette station. The location was perfect though and my room on the third floor was pretty quiet. The bad points: The bed was ridiculously uncomfy. As a guy who enjoys a pretty stiff bed at home this was another level. The pillows and bed were like blocks of concrete with a sheet on top. I woke up numerous times every night and the first few hours of the night I had back and shoulder pain. I’m 30. The sausages for breakfast were underdone hotdog sausages basking in luke-warm water. Needless to say if you’re expecting a full English, don’t. Also, no eggs in the buffet station. If you want scrambled or fried you have to ask them to do them for you. The service was average. Just small things like putting towels on the bed for you rather than in the bathroom hung up. Not replacing sugar or tea bags. Took a while to check in and at one point 7:00 am. The key for my room stopped working and there wasn’t anyone at reception who could help so I was locked out. Considering it’s Thailand and I was paying $100+ AUD per night, I was expecting a lot more and was underwhelmed and disappointed overall. If I went back to phi phi I wouldn’t stay here again in all honesty.
Stayed 5 nights in Jan 2023

10/10 Excellent

Sandrine, Madrid 28033

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location/price/value; little gem next to everything and refreshing pool! A bit outdated when it comes to style, but so practical, so conveniently located. And the welcome drink is fantastic! (just add rum)
Response from Front Office Team on 7 Jan 2023
Thank you for staying with us. We really appreciate your feedback and comments.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Front Office Team on 28 Dec 2022
Thank you for staying with us. We really appreciate your feedback.

10/10 Excellent

Gilles, Bangkok

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place, great staff, great room. Big problem, it is not possible to take drinks at the pool bar and charge it on the room and pay at the checkout.
Stayed 7 nights in Mar 2020

8/10 Good

Benjamin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
swimming pool very limited by number of seat
Stayed 2 nights in Jan 2020

8/10 Good

Harshavardhan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice people operate this establishment! My stay was very quiet and comfortable and I would stay here again for sure !
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
November 2019
Quality hotel in the heart of the resort. All services provided with a smile. Plenty of choice at breakfast. Would definitely recommend to anyone visiting the islands.
Stayed 2 nights in Oct 2019

10/10 Excellent

GUILLERMO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You find and excellent for Phi Phi
Great place to stay perfectly situaded in the center of everything yet with familiar neighbored, good construction that provides a silent comfy safe personal space. Great room,nice amenities, good breakfast, and all guarded by an excellent staff, I want to give specially five stars to Reception staff who was very receptive and happy to make myself feel at home, Thank you!! Thai women Harasinee & Orathai
Stayed 2 nights in Oct 2019

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect couple retreat
Amazing room with jacuzzi tub! Loved all the flowers and fresh fruit in the room.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, very accommodating to my needs
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

6/10 Okay

Sandra

Disliked: Staff & service
Restraint staff extremely rude
Stayed 3 nights in Apr 2019

8/10 Good

Leif

Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Mar 2019