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Reviews of Best Western Plus First Coast Inn & Suites

2.5 out of 5
Best Western Plus First Coast Inn & Suites
462577 State Road 200, Yulee, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 648 out of 1004 reviews" "
Rating 8 - Good. 257 out of 1004 reviews" "
Rating 6 - Okay. 39 out of 1004 reviews" "
Rating 4 - Poor. 32 out of 1004 reviews" "
Rating 2 - Terrible. 28 out of 1004 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jo Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient with a quick, courteous check in
Stayed 1 night in May 2024
Response from Sharan on 13 May 2024
Thank you so much for the wonderful review! We are so happy to hear you had a great check-in experience with us!

10/10 Excellent

Precious

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from Sharan on 13 May 2024
Thank you so much for the great review!

8/10 Good

Louise, coral springs

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Susan - AGM on 11 May 2024
Thank you for taking the time to review our hotel!

6/10 Okay

Lynn

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Experian is a nightmare, charged me for room service and they have no such thing. Besides not letting me change the date by one day and would not use any of the first payment even though I had TRAVEL INSURANCE!! WILL NEVER USE THIS GREEDY COMPANY AGAIN AND I WILL POST AS MUCH AS I CAN.
Stayed 1 night in May 2024
Response from Sharan on 13 May 2024
Hello! Thank you so much for addressing these concerns with Expedia. I was glad we were able to discuss these issues and identify that the property was not the cause of any problems. We hope to see you again in the future!

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is immediately off the highway. It’s new and very clean. There are several options a few miles down the road. This is a convenient location if you would like to be located between Fernandina Beach and Jacksonville
Stayed 1 night in May 2024
Response from Sharan on 6 May 2024
Hello! Thank you for the wonderful feedback! We hope to welcome you back for another pleasant stay in the future!

10/10 Excellent

Terri

Travelled with partner
Liked: Staff & service, property conditions & facilities
This is a very nice, quiet, and comfortable hotel. I will stay here again.
Stayed 1 night in Apr 2024
Response from Susan - AGM on 3 May 2024
Thank you, Terri! Come back and see us soon!

4/10 Poor

Sydney

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Susan - AGM on 3 May 2024
I am so sorry you didn't enjoy your time with us! We would love to hear what went wrong so we can fix it!

10/10 Excellent

Terri

Travelled with partner
This is an excellent property. Very clean and comfortable.
Stayed 1 night in Apr 2024
Response from Sharan on 1 May 2024
Thank you so much for the wonderful review! We are so happy to hear your kind words about our property. Hoping to see you again in the future!

10/10 Excellent

Raksa, Minneola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sharan on 1 May 2024
Thank you so much for the great review!

10/10 Excellent

Terri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and accommodations. Comfortable beds and clean rooms. Very pleasant.
Stayed 1 night in Apr 2024
Response from Sharan on 30 Apr 2024
Thank you so much for the wonderful review! We are so happy to hear you enjoyed your stay with us. We hope to see you again next time you are in the area!

10/10 Excellent

Fawad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best service I have seen ever!
Stayed 2 nights in Apr 2024
Response from Sharan on 30 Apr 2024
We are so delighted to hear our service exceeded your expectations. We pride ourselves in delivering meaningful guest experiences and I am thrilled to have read this wonderful review. We appreciate you and hope to see you again in the future!

10/10 Excellent

Mary, Martinsburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and beautiful hotel!
Stayed 1 night in Apr 2024
Response from Sharan on 6 May 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed our hotel's location and found it beautiful. It was our pleasure to host you, and we hope to welcome you back for another wonderful stay soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sharan on 30 Apr 2024
Thank you so much for the wonderful review!

10/10 Excellent

John, Ludington

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Friendly helpful staff
Stayed 1 night in Apr 2024
Response from Sharan on 30 Apr 2024
Thank you so much for the wonderful review! We are so happy to hear you enjoyed your stay with us. We take great pride in being as hospitable as possible. We hope to see you again next time you are in the area!

10/10 Excellent

Timothy Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean… comfortable beds and staff was excellent. We would stay there again.
Stayed 4 nights in Apr 2024
Response from Sharan on 30 Apr 2024
Thank you so much for the wonderful review! We are so happy to hear you enjoyed your stay with us. We hope to see you again next time!

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
The cabin itself met our family’s needs beautifully. The owners/managers included several welcoming touches, including a bottle of wine & chocolate. We finished a book by the fireplace (wood provided). We prepared two meals in the kitchen, which was well stocked with pots, pans, dishes, utensils, and even seasonings. There were two kinds of coffee pots. They were really set up for a lengthy, cozy stay. There were only a few issues, two of which were not their fault. The location was inconvenient to town. You’re in the Cherokee National Forest, so if you’re looking for convenient quick runs to the store or restaurants, you might consider somewhere closer to Bristol. (It was like a 25-min drive for us—not bad, but on the map it seemed closer than it was.) Also, the other properties on the same lane were rough looking. We didn’t have a beautiful view from the cabin’s porch. But the cabin itself was charming and lovely. Our daughter’s in a wheelchair, so the two steps into the cabin took both my husband and me. That applies to so few families, though. The final little trouble was that the hot water in the master shower came in and out, alternating between scalding and chilly—even when other faucets were turned off. My daughter didn’t have the same issue in her bathroom, she said. Overall, we were exceptionally pleased with our stay!
Stayed 1 night in Apr 2024
Response from Susan - AGM on 25 Apr 2024
While I am glad to see your enjoyed your time at this cabin, however, unfortunately you have left this review at the wrong property! We are located in Yulee, FL.. I would hate for the property where you stayed misses out on this great review!

10/10 Excellent

Hank

Stayed 1 night in Apr 2024
Response from Sharan on 13 May 2024
Thank you so much for the wonderful review!

10/10 Excellent

Ileana, JENSEN BEACH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and place are A plus quality. Recommended!
Stayed 1 night in Mar 2024
Response from Sharan on 19 Apr 2024
Thank you so much for the great review! We are delighted to hear we were able to provide you with a great experience. We hope to see you again in the future!

10/10 Excellent

Kerri

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed only one night when traveling through. We had our sweet Australian cattle dog with us and she also enjoyed her overnight stay. Highly recommend! Highlights: The Breakfast was great! Beds were comfortable and clean. Room was clean and big. Loved that the location was right off of Interstate 95.
Stayed 1 night in Apr 2024
Response from Sharan on 18 Apr 2024
Thank you so much for the wonderful review! We are so happy to hear you enjoyed your stay with us. Come visit us next time you are passing through!

8/10 Good

Susan

Liked: Staff & service, amenities, property conditions & facilities
It is a bit hidden from the main road so not crowded during parking, check-in or at breakfast. Desk staff available immediately and very pleasant. I had a quiet, pleasant stay. The only demerits were that the cleanliness and detail maintenance were not up to my standards (some cobwebs from ceiling, accumulated dirt and dust in corners of bathroom floor, chipped wood on doors, etc.).
Stayed 2 nights in Apr 2024
Response from Sharan on 15 Apr 2024
Thank you for your feedback. We're glad you enjoyed the quiet atmosphere and found our staff pleasant and available. However, we apologize for any cleanliness and maintenance issues you encountered. Your comments have been shared with our team for improvement. We appreciate your input and hope to welcome you back for an improved stay in the future.

6/10 Okay

Ray

Stayed 2 nights in Apr 2024
Response from Susan Goos - AGM on 17 Apr 2024
Sorry to see you didn't fully enjoy your stay! We would love for you to give us a call and let us know where we went wrong-

10/10 Excellent

Tabitha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is off the main street. It was very quiet. The breakfast was good.
Stayed 1 night in Apr 2024
Response from Sharan on 10 Apr 2024
Thank you so much for the wonderful review!

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area was cozy and relaxing. Water was cold though
Stayed 1 night in Apr 2024
Response from Sharan on 8 Apr 2024
Thank you for the wonderful review!

10/10 Excellent

matthew

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location off 95 and quiet. Clean. Breakfast was good with several options
Stayed 1 night in Apr 2024
Response from Sharan on 8 Apr 2024
Thank you for the wonderful review!

8/10 Good

joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to I-95 and short drive to Fernandina Beach. Friendly staff. Nice breakfast options. Fairly priced
Stayed 2 nights in Mar 2024
Response from Sharan on 2 Apr 2024
Thank you so much for the great review! We are happy we could provide you with a superb experience!

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and hotel was updated and very clean
Stayed 1 night in Apr 2024
Response from Sharan on 2 Apr 2024
Thank you so much for the wonderful review! We are delighted to hear you enjoyed your stay with us and hope to see you again next time!

8/10 Good

Jeffrey

Ok
Stayed 1 night in Apr 2024
Response from Susan - AGM on 3 Apr 2024
Thank you, Jeffrey!

10/10 Excellent

Jennifer

Yes
Stayed 1 night in Mar 2024
Response from Susan - AGM on 31 Mar 2024
Thank you, Jennifer!

8/10 Good

Ary

Travelled with pets, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very clean, large rooms, comfortable beds, good breakfast included and pet friendly! 👍
Stayed 1 night in Mar 2024
Response from Sharan - Sales Manager on 27 Mar 2024
Thank you so much for the wonderful review! We appreciate your feedback and hope to see you again next time!

10/10 Excellent

Emma

Stayed 1 night in Feb 2024
Response from Susan - AGM on 24 Mar 2024
Hope to see you back soon, Emma!

10/10 Excellent

sandra, Davison

Travelled with family
Easy check in
Stayed 1 night in Mar 2024
Response from Susan - AGM on 22 Mar 2024
Glad to hear it!

10/10 Excellent

chris

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Family stayed there before our cruise. Wonderful hotel
Stayed 1 night in Mar 2024
Response from Sharan - Sales Manager on 19 Mar 2024
Thank you so much for the excellent review! We are thrilled to hear you enjoyed your stay with us. Please come back and visit us next time too!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Cookies in the lobby are a nice touch.
Stayed 1 night in Mar 2024
Response from Susan - AGM on 17 Mar 2024
Thank you! Happy that you enjoyed them!

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from I 95 and to multiple restaurants. Comfortable and clean
Stayed 1 night in Mar 2024
Response from Susan - AGM on 16 Mar 2024
Thanks, Brian! Happy to see you enjoyed your stay!

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Susan - AGM on 16 Mar 2024
Thank you, Linda - Come back and see us again, soon!

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Safe and convenient with ample parking. Staff were exceptionally courteous and friendly.
Stayed 2 nights in Mar 2024
Response from Susan - AGM on 15 Mar 2024
Thank you, William! Hope to see you again, soon -

8/10 Good

Ly

Stayed 1 night in Mar 2024
Response from Susan - AGM on 29 Mar 2024
Thank you for taking the time to review us!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Sharan - Sales Manager on 11 Mar 2024
Thank you so much for the wonderful review!

8/10 Good

James J

Stayed 1 night in Mar 2024
Response from Sharan - Sales Manager on 27 Mar 2024
Thank you for the wonderful review!

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, property conditions & facilities
Front desk staff subpar
Stayed 2 nights in Mar 2024
Response from Susan - AGM on 6 Mar 2024
I am so sorry to hear this.. if you would like to give us a so we can get to the bottom of this complaint, we would love to hear from you

2/10 Terrible

Wayne

Stayed 1 night in Mar 2024
Response from Susan - AGM on 23 Mar 2024
I'm so sorry you weren't satisfied with your stay! Next time, please let us know what issues you were having so we could have resolved them while you were here!

8/10 Good

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the facility looked new and modern. Big room with a high ceiling. A real good free breakfast was available. Conveniently located. Nice place.
Stayed 1 night in Feb 2024
Response from Susan - AGM on 2 Mar 2024
Thank you, Rick! We appreciate the positive feedback!

8/10 Good

Anne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and comfortable hotel. Clean rooms, quiet, easy parking and lots of dining options. Good breakfast, too. The only downside was that the mattress either needed to be turned or replaced. It had definite dips from much use.
Stayed 1 night in Feb 2024
Response from Sharan - Sales Manager on 28 Feb 2024
Thank you for your feedback! We're glad you found our hotel comfortable with our clean rooms. We apologize for any inconvenience with the mattress and will address it promptly. We appreciate your comments and hope to welcome you back soon!

10/10 Excellent

samie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful clean hotel. Probably the best most reasonable hotel I've stayed at. Front desk was friendly and the rooms were amazing. I wish all hotels were this nice and reasonable.
Stayed 1 night in Feb 2024
Response from Sharan - Sales Manager on 28 Feb 2024
We're absolutely delighted by your feedback! It brings us immense joy to hear that you found our hotel beautiful, clean, and reasonably priced. Your kind words brighten our day, and we can't wait to welcome you back for another joyful stay!

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes.
Stayed 1 night in Feb 2024
Response from Susan - AGM on 25 Feb 2024
We appreciate the time to review us!

10/10 Excellent

Fred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and the sitting area.j
Stayed 1 night in Feb 2024
Response from Susan - AGM on 24 Feb 2024
Thank you! Come back and see us!

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Susan - AGM on 23 Feb 2024
Thank you, Debbie! Happy to see you enjoyed your time with us -

10/10 Excellent

Ernest

Stayed 1 night in Feb 2024
Response from Susan - AGM on 22 Feb 2024
I am so happy our property worked out for you!

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept property, will stay here again
Stayed 1 night in Feb 2024
Response from Sharan - Sales Manager on 20 Feb 2024
Thank you so much for the great review! We are so happy to hear you enjoyed your stay, and are already looking forward to seeing you next time!

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convent close to our driving destination.
Stayed 1 night in Feb 2024
Response from Sharan on 19 Feb 2024
Thank you so much for the great review! We are glad our hotel was a convenient place for you to rest on your journey!