Exterior

Reviews of Comfort Inn Bozeman near University

2.5 out of 5
Comfort Inn Bozeman near University
1370 N 7th Ave, Bozeman, MT

Reviews

8.4

Very good

Rating 10 - Excellent. 451 out of 1000 reviews" "
Rating 8 - Good. 356 out of 1000 reviews" "
Rating 6 - Okay. 118 out of 1000 reviews" "
Rating 4 - Poor. 54 out of 1000 reviews" "
Rating 2 - Terrible. 21 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ariann

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
WONDERFUL property, extremely clean and great service.
Stayed 1 night in May 2024
Response from Steve Alley, GM on 21 May 2024
WOW - Thanks, Ariann!It's so nice to know that you enjoyed your stay and let folks know. We hope you'll stay with us again when you're back in Bozeman.

10/10 Excellent

Cody

Travelled with partner
Super close to everything in Bozeman! The staff was excellent and they were constantly cleaning rooms. I swear the cleaning staff works so much. Very close to 2 entrances for Yellowstone
Stayed 4 nights in May 2024
Response from Steve Alley, GM on 21 May 2024
Hi, Cody -Thanks for sharing the metrics of your stay as well as your candid observations! We trust you will stay wil us again if your travels bring you back to Bozeman.

4/10 Poor

Kaitlyn

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel staff was very polite, especially during breakfast which had a good range of options. Pool looked nice, did not use the facilities. Our room had a spot on the floor by the window that was very wet and was not dry by the time we left. The furniture had a nail sticking out of it that cut my brothers leg when walking past. So overall great staff not so great room.
Stayed 1 night in May 2024
Response from Steve Alley, GM on 19 May 2024
Thanks for letting us know this, Kaitlyn!We certainly hope your brother wasn't hurt badly; we should know otherwise. We're very sorry about that!

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was simple Room was clean Room was quiet
Stayed 1 night in May 2024

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quiet clean & convenient
Stayed 3 nights in May 2024
Response from Steve Alley, GM on 17 May 2024
We are delighted that you enjoyed your stay and took the time to share that experience with others!

8/10 Good

Brian, Snoqualmie

Liked: Cleanliness, property conditions & facilities
The rooms are big, the towels were in good shape and clean. The beds were comfortable. Overall, a pretty nice stay. Walmart is practically connected to the parking lot, which is very convenient
Stayed 3 nights in May 2024
Response from Steve Alley, GM on 17 May 2024
Thanks, Brian - We have so many guests who patronize that Walmart as well as yours truly. We'll be ready to serve you again when you're back in Bozeman!

10/10 Excellent

Leo

Liked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all very kind, attentive and responsive.
Stayed 3 nights in May 2024
Response from Steve Alley, GM on 16 May 2024
Thanks, Kathleen! We can't wait for you to come stay with us again!

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thought this property was very clean and very quiet. My kids loved the pool and the hot chocolate in the lobby. The only downside was the breakfast wasn't very tasty, but my kids enjoyed the make your own waffles. It's hard to screw those up though. The rest of the food was just ok... I do appreciate the location and the how clean it was!
Stayed 3 nights in May 2024
Response from Steve Alley, GM on 15 May 2024
Thanks, Becky!We appreciate your candid observations about your stay!

10/10 Excellent

kurt

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Steve Alley, GM on 12 May 2024
Thanks, Kurt - We hope you'll stay with us again when your travels bring you back to Bozeman!

10/10 Excellent

carl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a one king suite and it was very nice and comfortable. Breakfast was great and it was just off the interstate. We were only there one night but will definitely stay here again
Stayed 1 night in May 2024
Response from Steve Alley, GM on 12 May 2024
Thanks, Carl - We're so glad you enjoyed your stay!

4/10 Poor

Ronald

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy, trucks plowing Walmart parking lot early morning, people smoking pot in elevators and rooms wafting into halls. Pealing wallpaper in halls, dirty chairs in sitting areas. Pet not allowed in common area like lobby or coffee station. The screws in the door and door frame lock had screws practically falling out. I asked for a screw driver to tighten and they were stripped! Never go to a Comfort Suite again!
Stayed 1 night in May 2024
Response from Steve Alley, GM on 9 May 2024
We are so sorry we were not able to meet your expectations!

10/10 Excellent

Rajesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Steve Alley, GM on 9 May 2024
Thanks, Rajesh - We appreciate you taking the time to share the metrics of your stay!

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
They always take good care of me!
Stayed 1 night in May 2024
Response from Steve Alley, GM on 9 May 2024
Thanks, Kate! It is so hard to build a team with consistency and we are delighted to hear you say we did it!

10/10 Excellent

Rebeca

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Greg

Liked: Amenities, property conditions & facilities
Great stay
Stayed 1 night in May 2024
Response from Steve Alley, GM on 6 May 2024
Thanks, Greg!We hope you'll come stay with us again when you're in Bozeman,

8/10 Good

Deanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was comfortable and quiet. Spacious room.
Stayed 1 night in Apr 2024
Response from Steve Alley, GM on 3 May 2024
Thank YOU, Deanna!We are so happy to know you enjoyed your stay and trust you will give us another opportunity to serve you when you're back in Bozeman.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Steve Alley, GM on 1 May 2024
Thanks, Linda! We trust you'l stay with us again if you're back in Bozeman.

8/10 Good

Kodi

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Steve Alley, GM on 1 May 2024
Thanks, Kodi -We're aiming for a 5 when you come back!

6/10 Okay

Sheila

Travelled with family and small children
The room was clean but the hallways were not. The carpet in the hotel was pretty wornout. The breakfast was satisfactory. Checkin and out were done on line and quick.
Stayed 1 night in Apr 2024
Response from Steve Alley, GM on 22 Apr 2024
Hi, Sheila -Thanks for sharing the metrics of your stay!

10/10 Excellent

Ahmanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been to Bozeman a million times, but this hotel is definitely my favorite! The breakfast changes daily; the front desk workers are kind and understanding; The rooms are clean and cleaned well. I would recommend over and over!
Stayed 2 nights in Apr 2024
Response from Steve Alley, GM on 6 May 2024
Thanks so much for taking the time to share your experience at our hotel!

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 24/7 check in is amazing to have, especially when you just need a place to sleep before a long day of driving through Montana; the rooms were really clean, and the staff were beyond friendly Couldn’t recommend staying here enough
Stayed 1 night in Apr 2024
Response from Steve Alley, GM on 20 Apr 2024
Thanks, William - for taking the time to share your experience! We hope you'll stay with us again when you're back in Bozeman.

10/10 Excellent

Miranda

Liked: Cleanliness, amenities, property conditions & facilities
Hot tub not working
Stayed 1 night in Apr 2024
Response from Steve Alley, GM on 18 Apr 2024
We're sorry the hot tub was down when you were here. Unfortunately a gasket was compromised in the pump and we couldn't get one on Sunday!

10/10 Excellent

Alexia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean.
Stayed 2 nights in Apr 2024
Response from Comfort Inn Bozeman Team on 16 Apr 2024
Good day Alexia! Thank you for the wonderful review! We are so glad we were able to meet your expectations! Hope to see you again soon in our hotel! Have a nice day!

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
worked well
Stayed 1 night in Mar 2024
Response from Steve Alley, GM on 5 Apr 2024
Thanks, Nick -Come see us again!

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
It was very comfortable.
Stayed 1 night in Apr 2024
Response from Steve Alley, GM on 5 Apr 2024
Thanks, Kate - We appreciate you sharing your experience!

10/10 Excellent

Chase

Liked: Cleanliness, staff & service, property conditions & facilities
Nice people and shops and food near by
Stayed 1 night in Mar 2024
Response from Steve Alley, GM on 1 Apr 2024
Thanks, Chase - We appreciate you sharing your experience with other travelers!

8/10 Good

Dallas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, breakfast was fresh, staff were friendly and fast to help.
Stayed 2 nights in Mar 2024
Response from Steve Alley, GM on 30 Mar 2024
Thanks, Dallas - we hope you will stay with us again when you're back in Bozeman!

8/10 Good

Melissa

Business traveller
Liked: Cleanliness, staff & service, amenities
Everything was nice except that the elevator was not working and I was on the 3rd floor.
Stayed 2 nights in Mar 2024
Response from Steve Alley, GM on 28 Mar 2024
Thanks for responding, Melissa! We tried to reach every one about the elevator outage - Very sorry we missed you!

10/10 Excellent

Sherri, Colorado Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Steve Alley, GM on 24 Mar 2024
Thanks, Sherri - We hope you'll come see us again!

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to airport and MSU
Stayed 4 nights in Mar 2024
Response from Steve Alley, GM on 24 Mar 2024
Glad you had a good stay, Jamie!

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the 3 queen bed room. Awesome size. Only issue was it smelled like chlorine one day. It was located by the pool area.
Stayed 3 nights in Mar 2024
Response from Steve Alley, GM on 18 Mar 2024
Thanks, Mike - The Team is so glad you had a great stay!

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Worked for a night.
Stayed 1 night in Mar 2024
Response from Comfort Inn Team on 4 Apr 2024
Good morning Jason.Thank you for your time writing us a review. It was nice to have you with us. We hope to see you again soon!

2/10 Terrible

Jacqueline

Travelled with group
Disliked: Staff & service
The staff cancelled my reservation after they made a mistake. Then told me I had to fix it and after I tried (and failed), the end result was me going to a completely different hotel. The staff refused to acknowledge it was their mistake even though it was very obvious. I will absolutely never go to another comfort inn after that.
Stayed 2 nights in Mar 2024
Response from Steve Alley, GM on 12 Mar 2024
Thanks, Jacqueline - When Expedia asks us to cancel a reservation on behalf of a guest, we always do.

10/10 Excellent

JACQUELINE H

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The toilets are too low for older people it was like sitting on a kids toilet
Stayed 1 night in Mar 2024
Response from Steve Alley, GM on 12 Mar 2024
Thanks, Jacqueline - Please request an accessible room when you stay with us again. We want you to be as comfortable as possible!

10/10 Excellent

Richard

Stayed 1 night in Mar 2024
Response from Comfort Inn Bozeman Team on 4 Apr 2024
Thank you for the beautiful 5 stars, Richard! We are so pleased that you enjoyed your stay with us! Hope to see again soon!

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, property conditions & facilities
Expedia did a TERRIBLE job and did not transmit our reservation to the hotel. I had a confirmation number and my CC was charged but there was no email from Expedia and the hotel was left out to dry. Hotel staff did their very best to rectify an issue that wasn’t their own. Moral of the story: search on Expedia, then book directly with the hotel - they will price match :)
Stayed 1 night in Feb 2024
Response from Steve Alley, GM on 28 Feb 2024
Thanks, Devin - We took care of your accommodations because of the negativity of the situation. We do not match Expedia at the property level, but Choice Hotels offers deep discounts for prepaid reservations just like Expedia.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Steve Alley, GM on 26 Feb 2024
Thanks, Scott - We're so happy that you enjoyed your stay!

8/10 Good

Dan

Stayed 1 night in Feb 2024
Response from Comfort Inn Bozeman Team on 4 Apr 2024
Hello Dan. We would like to thank you for giving us a very nice review! We are glad we were able to make your stay worthwhile and we hope to see you again here with us soon!

10/10 Excellent

Tobi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would stay here again. It was a nice place and close to all attractions.
Stayed 1 night in Feb 2024
Response from Steve Alley, GM on 18 Feb 2024
Thanks, Tobi - We hope you will stay with us again when you return to Bozeman!

8/10 Good

david

Travelled with family
Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Steve Alley, GM on 18 Feb 2024
Thanks, David - We are so glad you enjoyed your stay and took the time to share the metrics of your experience!

6/10 Okay

Varun

Liked: Room comfort
Disliked: Staff & service
Stayed 4 nights in Feb 2024
Response from Steve Alley, GM on 20 Feb 2024
Thanks for taking the time to share your experience with others!

4/10 Poor

Kellie, Las Vegas

Travelled with family
Disliked: Amenities
Although the area was nice, it was very noisy due to being in a busy interesection. I do prefer a clean bed, but they used so much Clorox, not only could I smell it but I had an allergic reaction that had never happened before. Won’t be staying at any Comfort Inn again.
Stayed 1 night in Feb 2024
Response from Steve Alley, GM on 14 Feb 2024
We're sorry we did not meet your expectations! I'd like to know if we didn't respond to this report. We are available 24/7 to resolve any issues.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Steve Alley, GM on 14 Feb 2024
Thanks, Shawn - Looks like we hit a Home Run! Thanks for taking the time to let others know.

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Feb 2024
Response from Steve Alley, GM on 10 Feb 2024
We're so glad you enjoyed your stay!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The good:The front desk staff and manager were kind enough to accommodate us with multiple pets and one pet fee. The breakfast was very good. The not so good: Our room door frame looked like it was broken into and you could clearly see from the hall into the room. Door lock barely latched, fortunately we didn't stray too far from the room. Bathroom very dated. Mold under wallpaper above shower. Definitely a 2 star hotel as advertised.
Stayed 1 night in Feb 2024
Response from Steve Alley, GM on 10 Feb 2024
We certainly appreciate you letting us know about these issues. I'm disappointed that we didn't move you; please let me know if we did not respond to you while you were there.

6/10 Okay

Jessica

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
The front desk was very nice and the beds were decently comfortable, however that's where the positives end. I'm surprised it has gotten such good reviews to be honest. It's smelled badly of cigarette smoke, was very dingy and the hot tub was out of order covered in a moldy sheet. In fact, the smell of mold was so strong in the pool area that it wasn't enjoyable to swim in there at all and we ended up getting out pretty quickly.
Stayed 1 night in Jan 2024
Response from Steve Alley, GM on 3 Feb 2024
We're sorry you were disappointed with your stay. Please let me know if you addressed these issues with anyone at the property.

10/10 Excellent

Travis

Stayed 1 night in Jan 2024
Response from Steve Alley, GM on 1 Feb 2024
Thanks, Travis!We appreciate you letting folks know that we served up a nice stay for you!

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Steve Alley, GM on 1 Feb 2024
Thanks so much, Christina!We're so happy you enjoyed your stay and took the time to shre your experience!