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Reviews of ibis Barcelona Castelldefels

2 out of 5
ibis Barcelona Castelldefels
Passeig del Ferrocarril, 342, Castelldefels

Reviews

8.4

Very good

Rating 10 - Excellent. 246 out of 637 reviews" "
Rating 8 - Good. 273 out of 637 reviews" "
Rating 6 - Okay. 78 out of 637 reviews" "
Rating 4 - Poor. 23 out of 637 reviews" "
Rating 2 - Terrible. 17 out of 637 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Yookyung

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No fridge, no coffee port, no water cup, just heater or just airconditioning working,no microwave,etc, but hotel fee is high. I was disappointed. IVIS hotel is famous hotel chain business, but this hotel is poor.
Stayed 6 nights in Apr 2024
Response from Eva on 23 May 2024
Dear Yookyung,Thank you for taking time to share your feedback. We are sorry to hear that your experiences did not meet your expectations. Please, note that amenities such as refrigerator, coffee machine and microwave were not included in the room description on our website as included. We are always available to answer any questions before you make reservation.Regarding the paper cups, we do not place them in the rooms as part of our commitment to reduce single use plastics and fighting pollution, but they are available at reception.We appreciate your comments and hope to improve your experience in the future.Sincerely,

8/10 Good

Marlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel are super. They are friendly and helpful. The food is basic in the restaurant, but adequate...I was just on a long airport layover. The night desk guy helped me call a taxi at 3 am. I would have been sunk without his help since my app refused to work. The only thing I didn't like about this place was it was so hot in the room I couldn't sleep. The lobby was hot too. Not sure what was going on with that, as it wasn't hot outside. I didn't have breakfast there because I left so early, so I can't rate that.
Stayed 1 night in Apr 2024

10/10 Excellent

Alan Esteban

Stayed 6 nights in Mar 2024

10/10 Excellent

Rafa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

dipika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Tubalcain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Aitana V. on 13 Feb 2024
Estimado cliente.La agradecemos enormemente su valoración. Esperamos volver a verle pronto.Atentamente,

8/10 Good

Dilson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable
Stayed 1 night in Nov 2023

8/10 Good

Ray

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frequent visitor
Stayed here several times very convenient for airport, shopping mall and beach 1km away can be walked in 15minutes Rooms and bed comfortable and continental breakfast constantly refilled. Staff always friendly - free parking across street and always spaces available
Stayed 3 nights in Nov 2023

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel due to its proximity to the airport. I wasn't really expecting much but it proved to be a better location than I had expected. It's a 12min walk from the train station which is about 25mins to the airport. Very close is a very modern shopping centre. Also, a pleasant 25min walk alongside the Olympic rowing lake to the beach. You are probably not going to book a long stay there but for short break near the airport it has a lot going for it.
Stayed 1 night in Oct 2023

8/10 Good

Michael, Grand Falls- Windsor

Close to shopping Friendly helpful staff Quiet at night
Stayed 1 night in Oct 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 7 nights in Aug 2023

6/10 Okay

David

Liked: Cleanliness, staff & service
Disliked: Room comfort
Bargain hotel near the Barcelona airport
The hotel has positives and negatives, as expected for a 2-star hotel. The positives were as follows: reasonably priced (which included a breakfast), close to Barcelona airport, friendly and helpful staff, free off-site parking (very close by), clean, and nearby places for reasonably priced food. Negatives - room was small and austere, room was very warm, the air conditioning did not function well, hard to find, and no shuttle to the Barcelona airport (despite being very close to the airport). My wife and I would not stay here, again. For us, a few extra euros for a larger and nicer room and a shuttle to the airport would be worth the expense, relative to our experience here.
Stayed 1 night in Aug 2023

8/10 Good

Sven E.

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good
Stayed 1 night in Aug 2023
Response from Laura B. on 30 Aug 2023
Dear Sven,We very much appreciate your comments regarding your stay at the ibis Barcelona Castelldefels. It is always a pleasure to receive positive feedback, we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Stephen

Stayed 3 nights in Jul 2023
Response from Eva M. on 24 Jul 2023
Dear Stephen,Thank you very much for taking the time to answer our satisfaction survey.We are very pleased that you enjoyed your stay with us. It is a pleasure to have guests as nice as you at the hotel.We look forward to welcoming you soon.

8/10 Good

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for business int he area
Stayed 2 nights in Jul 2023
Response from Laura B. on 25 Jul 2023
Dear Jose,Thank you very much for appreciating her stay with us. It is a pleasure to know that her stay was so good. We hope to have you back at ibis Castelldefels soon.Best regards,

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful safe. Right next to a shopping mall.
Stayed 13 nights in Jun 2023
Response from Laura B. on 25 Jul 2023
Dear Christina,Thank you very much for appreciating her stay with us. It is a pleasure to know that her stay was unbeatable. We hope to have you back at ibis Castelldefels soon.Best regards,

2/10 Terrible

marie

Stayed 2 nights in Jun 2023
Response from Eva M. on 28 Jul 2023
Estimada Marie,Muchas gracias por responder nuestra encuesta de satisfacción.Lamentamos muchísimo no haber cumplido sus expectativas en el hotel. Nos hubiera encantado saber qué ha pasado para tener tan mala valoración para poder analizar el problema.Le deseamos que tenga un buen día y le mandamos un cordial saludo.

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and walkable
Stayed 4 nights in Jun 2023
Response from Laura B. on 25 Jul 2023
Dear Annie,Thank you very much for appreciating her stay with us. It is a pleasure to know that her stay was unbeatable. We hope to have you back at ibis Castelldefels soon.Best regards,

8/10 Good

Margaret, HIGH POINT

Travelled with family
Liked: Cleanliness, staff & service
The "pod bathroom" was interesting and simple. The staff was positive and helpful when approached.
Stayed 1 night in Jun 2023
Response from Laura B. on 25 Jul 2023
Dear Margaret,Thank you very much for appreciating her stay with us. We take note of everything that can be improved, as we always try to learn from each comment. We hope to have you back at ibis Castelldefels soon.Best regards,

6/10 Okay

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the room is the thing that go no good at all, the bath, no good, lights, no good a/c no good
Stayed 1 night in May 2023
Response from Laura B. on 25 Jul 2023
Dear Gabriel,I am deeply sorry to hear that your experience at ibis Castelldefels has not been entirely pleasant. We take note of all the aspects that you mention that were not adequate in order to improve our hotel.For future occasions, I encourage you to go to our reception staff for any problem that occurs during your stay. I am sure that all my colleagues will be happy to solve your problems as quickly as possible.I hope that you will give us another opportunity soon so that we can improve your experience.Best regards,

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Extremely friendly and helpful staff
Stayed 1 night in May 2023

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Convenient, Clean, & Basic
The hotel is conveniently located near the Castelldefels train station and the staff are friendly and helpful. The room was clean but very simple and basic. There were no drinking cups or facial tissues and just two very thin and worn bath towels were provided. The room was uncomfortably warm (79F / 26C) and the window could not be opened. The air conditioning could not be turned on to cool the room because the thermostat was programmed not to work during winter. We were given a portable electric fan which was only partially effective. Ideal hotel for guests with early morning flights from Barcelona airport.
Stayed 3 nights in Mar 2023
Response from Laura B. on 6 Apr 2023
Dear Richard,We are very grateful that you took the time to leave us a review of your stay at our hotel. We would like to let you know that the ibis Barcelona Castelldefels staff are available 24 hours a day at the hotel reception and will be happy to provide you with cardboard cups and extra towels if you need them.Also, we would like to remind you that the window can only be partially opened for the safety of the guest. We are sorry to hear that your stay with us was not as pleasant as we would have liked it to be. That is why we would like to invite you to give us another opportunity where we are sure we will improve your previous experience. Kind regards,

10/10 Excellent

Juriz Cheene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to the train station and bus stop. Very close to the airport which is great.
Stayed 5 nights in Mar 2023
Response from Laura B. (Recepción) on 30 Mar 2023
Dear Juriz Cheene,Thank you very much for taking the time to answer our satisfaction survey.We hope to have you back soon at the ibis Castelldelfels hotel.Kind regards,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from Laura B. (Recepción) on 30 Mar 2023
Dear James,Thank you very much for taking the time to answer our satisfaction survey.We hope to have you back soon at the ibis Castelldelfels hotel.Kind regards,Laura B.

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Laura B. on 26 Feb 2023
Querido Adrian, Gracias por dedicarnos tu tiempo para contestar nuestra encuesta de satisfacción.Atentamente,

10/10 Excellent

Pedro, Miami

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best part was the friendliness of the staff. A1
Stayed 1 night in Jan 2023
Response from Laura B. on 26 Feb 2023
Dear Pedro,Thank you for your comments after your stay at Ibis Castelldefels. We are delighted to receive your compliments. We will be sure to share your comments with the whole team. Your satisfaction is the best reward for our staff who work every day to offer you an impeccable service. We look forward to welcoming you again and send you our best regards.

10/10 Excellent

Natalie

Stayed 5 nights in Dec 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value
Good value. We took a bus from the airport and managed the walk from the bus stop with luggage. It is also close to a train station with trains to the city centre.
Stayed 1 night in Oct 2022
Response from Eva M. on 25 Oct 2022
Dear guest,Thank you for responding to our satisfaction survey. We are glad to hear that you enjoyed your stay with us.We look forward to having you back soon.Best regards,

8/10 Good

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful…breakfast good…not on metro line was inconvenient however there is train service…too far from the centre
Stayed 1 night in Oct 2022

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Across the street from a good mall with many restaurants and shops.
Stayed 1 night in Sep 2022
Response from Eva M. on 25 Oct 2022
Dear James,Thank you for responding to our satisfaction survey. We are glad to hear that you enjoyed your stay with us.We look forward to having you back soon.Best regards,

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Eva M. on 25 Oct 2022
Dear James,Thank you for responding to our satisfaction survey. We are glad to hear that you enjoyed your stay with us.We look forward to having you back soon.Best regards,

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and clean
Very nice clean and modern hotel at a good rate. Very friendly staff.
Stayed 2 nights in Sep 2022
Response from Eva M on 25 Oct 2022
Dear Christian,Thank you for responding to our satisfaction survey. We are glad to hear that you enjoyed your stay with us.We look forward to having you back soon.Best regards,

8/10 Good

Gareth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money
Stayed 4 nights in Aug 2022

10/10 Excellent

Mary

Stayed 1 night in Aug 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location For Town and Beach
Staff were friendly and attentive. We could leave our bags in their secure storage after we checked out to pick them up later. Great location near shops, Castelldefels town, train station and transport links making it easy to travel around without a car. Room air conditioning was good. Large comfy bed. Nice shower with complimentary soaps. Secure gate with keycode to access. Free breakfast option was good to have, however, we chose breakfast at Panet Canal Olimpic nearby instead after trying as it was really good there.
Stayed 3 nights in Jul 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022

8/10 Good

Mohamad Sharafuddin Bin

Stayed 1 night in May 2022

8/10 Good

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Yusuf

Stayed 7 nights in May 2022

10/10 Excellent

Marcus

Stayed 1 night in Jan 2022

10/10 Excellent

john

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Convenient Hotel
Good convenient Ibis, clean and quiet. Good food options for dinner just across road
Stayed 3 nights in Dec 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2021

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel. Excellent location - close to shops & train station to Barcelona. Free secured on site parking ( limited capacity). Lovely clean room. Spacious. Helpful staff.
Stayed 3 nights in Oct 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a short notice quick break in Castelldefels and found it very reasonable for this time of the year. Extremely friendly staff. Very clean too.
Stayed 6 nights in Aug 2021

10/10 Excellent

Deep

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

8/10 Good

Lucia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Facilities issue
I was very pleased during my stay except one thing. I was extremely disappointed that hotel did not have any toilet available for customers. It was unbelievable and staff was very unhelpful regarding this matter as I traveled with my disable child. They must provide toilets, I was really really upset by this
Stayed 3 nights in Sep 2020

10/10 Excellent

Lynn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stay.
A lovely clean room that had been recently decorated. A super breakfast for 5 euros. The hotel is very close to a shopping centre and lots of supermarkets and bars. The castle is within walking distance.
Stayed 1 night in Aug 2020

10/10 Excellent

Eckard

Liked: Cleanliness, property conditions & facilities, room comfort
convinient
very good
Stayed 1 night in Jul 2020

10/10 Excellent

Constance, Colorado Springs

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I like Ibis Hotels. They are small rooms but very well laid out.
Stayed 1 night in Jan 2020