2/10 Terrible
Noor
Travelled with family and small children
27 May 2024
Disliked: Amenities, property conditions & facilities
I choose this property for airport transportation and once I booked I got a message indicating they will make accommodation for flight times etc. I was quite disappointed when after confirming the pick-up time I had to call and inquire about the transfer. The driver told me they will be there in 15 minutes (making us wait outside where they confirmed to meet on time!). Once the car came they notified us they are picking up another party. The car had a sitting limit of 3 passengers in back the driver squeezed 4 girls in the back to pick up 5 people from airport. This is illegal in Greece and unsafe and uncomfortable to sit all squished together. The check out is all 11am and we were told we will get a van to take us to airport. It’s a small property. I got to checkout at desk at 10:55 no receptionist there!!! A cleaner was there took the key and said the car is leaving soon but you can take next one in 30 minutes. We waited 45 minutes with back and forth calls to find out the cleaner doesn’t know about airport transfer and we have to take our own taxi. Ended up paying for taxi which would have been fine but the manager on phone was the rudest woman I spoke to and instead of accepting her mistake she insisted we are late for an 11 am checkout when the receptionist left around 10:50 and is the airport transfer driver too! I do not recommend this property at all!!! Terrible customer service and horrible experience.
Noor
Stayed 1 night in May 2024