"Our first trip to Europe started great with a helpful and cheerful bartender and great food after a long day of travel. Kids liked the outdoor chess set. Rooms appeared clean, but sadly when our kids woke up we found bed bugs in the bed with them. I kindly brought to attention to front desk when they had no other customers checking as to not make a scene. Sadly the response was only “oh ok” as I handed over the key saying we moved everything to our other room, there was no offer to remedy the...