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"We had a lovely weekend at Arden House. Lucie organised everything with so much attention to detail and care that being there felt like a cosy home. We even received a welcome card and chocolate Easter eggs every time the room was cleaned. The location was also great, just a five-minute walk from the castle. The rooms were spotlessly clean. I would highly recommend staying there!"

"Very nice stay and good facilities"

"Stayed here over the bank holiday as a family of 4. The hotel itself is nice and the outside space is green and relaxing. However, we were given a very hot top-floor room during 28°C weather, with no air conditioning and windows that barely opened. The fan provided did not help and none of us could sleep. This room really should not have been given to a family in such hot weather in the first place. At 2am we had to ask for another room, which meant moving tired children in the middle of the...

"There was nowhere to eat. We walked into the hotel restaurant at around 6pm. The restaurant was almost empty, but were told they can’t serve us as we didn’t have a reservation. We asked if we can get room service we weee told no. We asked if we can eat at the outside terrace bar, we were told that was closed. We told staff repeatedly the restaurant next door on the promaenade was no longer serving dinner and we would like to have dinner at the restaurant. We were told we should walk around 10...

"Extremely dog friendly, loved that the dog friendly rooms opened onto the courtyard garden (enclosed). The walks are beautiful/ stunning. Dogs welcome in the restaurants. Highly recommend."

"Lovely old hotel. No bar staff, had to press a bell and wait every time you wanted a drink."