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Reviews of Holiday Inn Yakima, an IHG Hotel

3 out of 5
Holiday Inn Yakima, an IHG Hotel
802 E Yakima Ave, Yakima, WA

Reviews

8.4

Very good

Rating 10 - Excellent. 386 out of 786 reviews" "
Rating 8 - Good. 252 out of 786 reviews" "
Rating 6 - Okay. 66 out of 786 reviews" "
Rating 4 - Poor. 35 out of 786 reviews" "
Rating 2 - Terrible. 47 out of 786 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and very friendly staffs. Breakfast is really good
Stayed 4 nights in May 2024
Response from Front Desk Team on 24 May 2024
Thank you so much for taking the time to leave your review we appreciate your feedback and hope to see you again soon!

4/10 Poor

Nathan

Business traveller
Disliked: Cleanliness, staff & service
Front desk staff was rude and inconsiderate.
Stayed 1 night in May 2024
Response from Front Desk Team on 17 May 2024
First I'd like to apologize for the service you received during your stay. And I'd like to thank you for taking the time to leave your feedback. We hope you'll give us another chance on your next trip.

6/10 Okay

Eric

Liked: Cleanliness, property conditions & facilities
They charge $20 extra per person over one person even though we stayed in a double queen that website says sleeps 4. When asked front desk they just said it was corporate policy. Must be new since wasn’t charged last year
Stayed 2 nights in May 2024
Response from Front Desk Team on 7 May 2024
Thank you for your review. We hope you let us accommodate you again in the future.

2/10 Terrible

Christian

Stayed 1 night in May 2024
Response from Front Desk Team on 26 May 2024
Thanks for your review! We hope to see you again soon.

10/10 Excellent

Kimberly, East Wenatchee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ashlie (swing shift) at the front desk was amazing and got me checked in quickly and was very helpful
Stayed 2 nights in Apr 2024
Response from Front Desk Team on 30 Apr 2024
Thank you for taking the time to leave your review, and we hope to see you again soon!

10/10 Excellent

AMOR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk Team on 30 Apr 2024
Thank you for taking the time to leave your review, and we hope to see you again soon!

10/10 Excellent

Brian

Stayed 1 night in Apr 2024
Response from Front Desk Team on 13 May 2024
Thank you for taking the time to leave your review, we appreciate your feedback and hope to see you again!

10/10 Excellent

David

Stayed 1 night in Apr 2024
Response from Front Desk Team on 30 Apr 2024
Thank you for taking the time to leave your review, and we hope to see you again soon!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best property in Yakima. Close to everything.
Stayed 1 night in Mar 2024
Response from Front Desk Team on 5 Apr 2024
Thank you for your review! We look forward to seeing you again!

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed this place. Beds are very comfortable.
Stayed 1 night in Mar 2024
Response from Front Desk Team on 1 Apr 2024
Thank you for taking the time to leave your review, we appreciate your feedback and look forward to seeing you again!

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean Parking was easy and secure Room was very comfortable and large Beds and pillows were very comfortable
Stayed 1 night in Mar 2024
Response from Front Desk Team on 19 Mar 2024
Thank you for taking the time to leave your review. I'm glad you enjoyed your stay and found our bed's comfortable. We hope to accommodate you again!

8/10 Good

Johnny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel with an above average bed! Gated parking, and the staff was very nice and helpful.
Stayed 1 night in Mar 2024
Response from Front Desk Team on 12 Mar 2024
Thank you for taking the time to leave your review. We appreciate your feedback and look forward to accommodating you again!

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised after reading some reviews. Gated parking, very nice entry. Nice updated rooms. Vending machines and items for purchase. Beds were comfortable. Highly recommended.
Stayed 1 night in Mar 2024
Response from Front Desk Team on 12 Mar 2024
Thank you for taking the time to leave your review. We appreciate your feedback and look forward to accommodating you again!

10/10 Excellent

James

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Front Desk Team on 5 Mar 2024
Thank you for taking the time to leave your review! We hope to see you again soon!

10/10 Excellent

Landon

Stayed 3 nights in Feb 2024
Response from Front Desk Team on 22 Mar 2024
Thank you for taking the time to leave your review. We look forward to see you again!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
got in late so just slept.
Stayed 1 night in Feb 2024
Response from Front Desk Team on 23 Feb 2024
Thank you for your review.

4/10 Poor

lisa

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
the keys did not work I had to have 7 keys re done to get into my room, each time trying to get in to have to go back to the front desk from the 5th floor 6 times. The key did not work a the front gate again wasting time to have to park your car . get out and wait in line for another key, the last day they said just go to the gate and get out and come in and well go and open it again wasting time. the desk was often unmanned again adding to the wait
Stayed 2 nights in Feb 2024
Response from Front Desk Team on 23 Feb 2024
I apologize for the inconvenience you faced during your stay. And I appreciate you taking the time to leave your review.

10/10 Excellent

lance

Stayed 1 night in Jan 2024
Response from Front Desk Team on 7 Feb 2024
Thank you for your review and hope to see you again!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jan 2024
Response from Front Desk Team on 7 Feb 2024
Thank you for your review and hope to see you again!

10/10 Excellent

miranda

Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from Front Desk Team on 7 Feb 2024
Thank you for your review and hope to see you again!

10/10 Excellent

Marcus

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Front Desk Team on 7 Feb 2024
Thank you for your review and hope to see you again!

2/10 Terrible

Danielle

Stayed 1 night in Jan 2024
Response from Front Desk Team on 7 Feb 2024
Thank you for your review and hope to see you again!

4/10 Poor

Cinthia

Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom light didn't work and it was late when got to the room and just needed to get to bed and not deal with hotel staff. Disappointed that cleaning staff didn't report the light broken so it could have been fixed before it was assigned to a new guest!
Stayed 1 night in Dec 2023
Response from Front Desk Team on 7 Feb 2024
I do apologize for the inconvenience during your stay at our hotel. Your review will be shared with hotel staff and we hope you give us the chance to accommodate you again.

8/10 Good

Luis

Stayed 1 night in Dec 2023
Response from Front Desk Team on 7 Feb 2024
Thank you for your review and hope to see you again!

10/10 Excellent

Luna

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is awesome rooms are very clean sraff is more then awesome friendly super helpful very respectful I rate this place 10 star hotel
Stayed 1 night in Dec 2023
Response from Front Desk Team on 7 Feb 2024
Thank you for your review and hope to see you again!

8/10 Good

David Anguiano

Stayed 1 night in Dec 2023
Response from Front Desk Team on 7 Feb 2024
Thank you for your review and hope to see you again!

8/10 Good

robyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk Team on 7 Feb 2024
Thank you for your review and hope to see you again!

10/10 Excellent

Marcelino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Joel

Liked: Cleanliness, staff & service
Was welcoming inside. Outside area is a little run down but it isnt the hotels fault.
Stayed 2 nights in Nov 2023

8/10 Good

Curtis, Buckley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying with this property Liked the private secure parking Room was nice exactly as expected
Stayed 2 nights in Nov 2023

8/10 Good

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

jaime

Stayed 1 night in Oct 2023
Response from Front Desk Agent on 2 Nov 2023
Thank you very much for taking the time to leave your review. We hope to see you again soon.

8/10 Good

Marcelino

Stayed 3 nights in Oct 2023

8/10 Good

Darrell

Business traveller, Travelled with partner
Great little restaurant in the hotel
Stayed 1 night in Oct 2023
Response from Front Desk Agent on 31 Oct 2023
Thank you for taking the time to leave your review. We look forward to seeing you again.

2/10 Terrible

Tami

Stayed 1 night in Oct 2023
Response from Front Desk Agent on 24 Oct 2023
Thank you very much for taking the time to leave your review. We hope to accommodate you again.

6/10 Okay

Zoë

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk Agent on 17 Oct 2023
Thank you for taking the time to leave your review. We look forward to seeing you again!

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay. Clean and staff was very helpful.
Stayed 2 nights in Oct 2023
Response from Front Desk Agent on 9 Oct 2023
Hi! Thank you so much for leaving us your review. We hope to see you again soon.

10/10 Excellent

Alexandrea

Stayed 2 nights in Oct 2023
Response from Front Desk Agent on 27 Oct 2023
Thank you for taking the time to leave your review. We hope to see you again soon.

10/10 Excellent

Phebe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front Desk Agent on 4 Oct 2023
Thank you for taking the time to leave a review. We are happy to know that your stay was great. We look forward to accommodating you again.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Front Desk Agent on 27 Sep 2023
Thank you for taking the time to leave a review. We hope to see you again soon.

10/10 Excellent

thoretta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secure parking, clean and comfortable.
Long day on the highway, so nice to pull in to this familiar hotel. I stayed here a week ago. There were no rooms ready (extra busy checkouts and checkins) I was given a bottle of water to have while sitting in the lobby and it took just a few minutes for someone to come find me and check me in. The restaurant bar staff are very good.
Stayed 1 night in Sep 2023
Response from Front Desk Agent on 19 Sep 2023
Thank you for taking the time to leave such an awesome review on your stay with us. We hope to see you again soon.

10/10 Excellent

Martha, SCOTTSDALE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Clean room. Good linens, pillows and good shower.
Response from Front Desk Agent on 31 Oct 2023
Thank you for taking the time to leave your review. We look forward to seeing you again soon.

8/10 Good

Paul

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stained carpets in the room was my only issue. Love the courtyard and the secure parking area. Will likely stay there again.
Stayed 2 nights in Sep 2023
Response from Front Desk Agent on 8 Sep 2023
Thank you for taking the time to leave your review. As for the carpeting I will make sure that gets taken care of. We look forward to seeing you again!

10/10 Excellent

Martha, SCOTTSDALE

Stayed 1 night in Sep 2023
Response from Front Desk Agent on 27 Sep 2023
Thank you for taking the time to leave a review. We hope to see you again soon.

10/10 Excellent

Jose

Stayed 1 night in Aug 2023
Response from Front Desk Agent on 27 Sep 2023
Thank you for taking the time to leave a review. We hope to see you again soon.

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
The property was well maintained and nice. The customer service was excellent. Unfortunately, the street people living outside of the parking compound made it a bit uncomfortable.
Stayed 1 night in Aug 2023
Response from Front Desk Agent on 29 Aug 2023
Thank you for your review and for taking the time to let us know how your stay was. We look forward to seeing you again.

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities
The secure parking was excellent.
Stayed 1 night in Aug 2023
Response from Front Desk Agent on 29 Aug 2023
Thank you for your review. We appreciate you taking the time to let us know how your stay was and we hope to see you again soon.

6/10 Okay

Todd

Business traveller
Liked: Cleanliness, staff & service, amenities
Over all was good but noisy all through the night..
Stayed 1 night in Aug 2023
Response from Front Desk Agent on 9 Aug 2023
Thank you for taking the time to leave your review. We appreciate your feedback and also look forward to accommodating you again.

8/10 Good

Mary

Stayed 2 nights in Jul 2023
Response from Front Desk Agent on 9 Aug 2023
Thank you so much for your review! We appreciate you taking the time to leave it. And we look forward to accommodating you again.

4/10 Poor

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Front Desk Agent on 9 Aug 2023
Thank you for your review! We appreciate your feedback.