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Quality Inn & Suites Worcester

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Photo gallery for Quality Inn & Suites Worcester

Exterior
Front of property
Breakfast area
Lobby sitting area
Fitness facility

Reviews

5.2 out of 10

Popular amenities

  • Gym
  • Housekeeping
  • Pet-friendly
  • Laundry
  • 24/7 front desk
  • Parking included

About the area

Map
50 Oriol Dr, Worcester, MA, 01605

Policies

Payment types at the property

Important information

Property is also known as

Quality Inn Worcester
Quality Worcester
Quality Inn & Suites Worcester Hotel Worcester
Quality Inn Hotel Worcester
Worcester Quality Inn
Quality Inn And Suites Worcester
Quality Inn & Suites Worcester Hotel
Quality Inn & Suites Worcester Worcester
Quality Inn & Suites Worcester Hotel Worcester

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Reviews

Quality Inn & Suites Worcester Reviews

5.2

5.4

Cleanliness

6.6

Location

6.4

Staff & service

3.8

Eco-friendliness

4.8

Property conditions & facilities
Rating 10 - Excellent. 74 out of 821 reviews
Rating 8 - Good. 151 out of 821 reviews
Rating 6 - Okay. 159 out of 821 reviews
Rating 4 - Poor. 174 out of 821 reviews
Rating 2 - Terrible. 263 out of 821 reviews

Reviews

10/10 Excellent

Jennifer

Liked: Staff & service, amenities, property conditions & facilities
Super nice for the price.
Stayed 1 night in Mar 2023

4/10 Poor

sivaramaprasad

Disliked: Cleanliness, property conditions & facilities, room comfort

Hoping they fix Quality Inn

Place is dirty, smelling room was dirty and not clean. Quality Inn need to fix this place. Management need to replace.
Stayed 1 night in Oct 2022

2/10 Terrible

Leonid

Disliked: Property conditions & facilities
Nothing
Stayed 3 nights in Jul 2022

4/10 Poor

Ben

Disliked: Property conditions & facilities
The room was smelling bad and too much noises
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointing

Staff was kind and accommodating, but the facility was horrendous - visible trash under bed upon arrival, broken lock on balcony door, unpleasant odor. The staff kindly changed and upgraded our room, but we found surprisingly poor conditions - rust-stained toilet, unclean balcony, etc. Quality Inn might want to definition of “quality.”
Stayed 1 night in Apr 2023

2/10 Terrible

Akhil

Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are outdated and dirty, there is a funky smell in the room. The carpets have stain in it. I can go on, but this is a terrible property, especially for the price. Not worth at all.
Stayed 1 night in Sep 2022

2/10 Terrible

MICHAEL

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel has surely seen better days. I'm sure it's been years since it's been renovated or upgraded. Carpeting in halls is worn down. There was a chair in my room that I wouldn't even sit in it was so disgusting. Hair dryer in bathroom didn't work. Breakfast was bare-bones at best. Front desk staff were pleasant. I will not stay here again.
Stayed 1 night in Oct 2022

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities
Run down, stains on walls, hole in wall, chair torn, stains on lamp shades, vanity light, missing drawer in dresser, table coming apart, ceiling had water damage and patches of popcorn was hanging and spots missing, room had smell and they had car tree airfreshner hanging from lamp. I have photos of all and pool was closed in summer and wifi was not connecting due to room distance. Ironing boeard had holes in it and bathtub had rust stains on side and back of bathroom door had large gash and ac vent was partially clogged with dust
Stayed 1 night in Jun 2023

2/10 Terrible

Dawn

Disliked: Cleanliness, staff & service, property conditions & facilities
Ihave summited a complaint to corporate on my stay there,148.91 was way to much to pay in a room that had a big mouse trap on the floor the bedspread had cigarette holes in it the chairs had all sorts of stains the sprinkler system was all rusted the lights by the bed didn’t work I could only get one channel in my tv the handle on the sink came off totally the toilet seat was wobbly also fell off!!!’ Needless to say it was the worst experience o have ever had . They need not call this a quality inn 😡
Stayed 1 night in Mar 2023

2/10 Terrible

john

Disliked: Cleanliness, property conditions & facilities
You should be ashamed to have your name on this dump. from the parking area you could see several blinds were torn. This would fail miserably as a homeless shelter. the management seemed okay, but not cheerful in any way. their tour was dissapointing to say the least. i recommend you send your corporate inspectors unannounced.
Stayed 2 nights in Jun 2023

2/10 Terrible

Ann

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty, broken down furniture. Gross shower
Stayed 1 night in Jun 2023

2/10 Terrible

Keaton

Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely disgusting. First room reeked of urine and had an old moldy pan full of food in it. Next room had no blankets on any of the beds, along with the pullout bed that had no pillows at all. Curtain in the living room area was ripped and stained brown. The elevator didn’t work on our floor to go down, front desk said “call them to send it up”. I was denied a refund for this DISGUSTING EXPERIENCE. Never stay here.
Stayed 1 night in May 2023

2/10 Terrible

Deborah

Disliked: Cleanliness, property conditions & facilities, room comfort

Pay a bit more for another hotel

No blankets on beds or in room. No toilet paper. Staff provided both upon request. Smoke detector on ceiling taped over in plastic. Room and all furniture and bed smelled of smoke. Furniture had considerable wear and tear. Has not recovered from being used as homeless shelter in COVID. Would not stay again.
Stayed 1 night in May 2023

2/10 Terrible

Alyssa

Disliked: Cleanliness, staff & service, property conditions & facilities
The non-smoking room reeked of smoke, there were holes in the bathroom towels, there was no comforter on the bed - only two sheets, the breakfast wasn’t open to the time it said it would be and there were food crumbs left in the room from previous guests. Terrible experience and way over priced.
Stayed 1 night in May 2023

2/10 Terrible

Zachary

Disliked: Cleanliness, staff & service, property conditions & facilities
It smelled moldy
Stayed 1 night in May 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst experience

From the point of check-in to checkout was an unpleasant. The staff excluding dark tall man didn’t know how to use the communicate with guests. I literally felt like I was begging them just for them to perform their duties. They all had an attitude and this lady literally came banging on my door just to ask a question. Room wasn’t neat Appliances weren’t maintained My room had a used paper roll Bedsheets had stains Worst experience in any hotel
Stayed 1 night in Apr 2023

2/10 Terrible

MARLEEN

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude. Fist room given was a smoking room after requesting non-smoking. Condition of building was run down. Black mold/sewage in tub, couldn't take a shower. Leaving at 6:30am found man sleeping on stairs with shoes off. Wont stay at another Quality Inn!
Stayed 1 night in Apr 2023

2/10 Terrible

miska

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
So gross we couldn’t sleep there and found a new hotel.
Stayed 1 night in Mar 2023

4/10 Poor

Claude

Disliked: Cleanliness, property conditions & facilities
Overall cleanliness was poor. Property needs maintenance.
Stayed 1 night in Mar 2023

2/10 Terrible

SHELDON

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No heat, no light, no telephone. Absolutely awful.
Stayed 1 night in Feb 2023

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Two rooms were booked, and they put both people in one. The shower only had scalding hot water and the "sofa bed" had no mattress.
Stayed 1 night in Feb 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never again

Worst hotel I have ever stayed in the U.S. Would give maybe 2 stars if it was 40 USD per night but never 100 USD plus. 1st floor smells like tobacco, (one guy even asked for a lighter), dirty bed sheets. Key card would not work but it was quickly replaced. Staff tried to do what they can, they can be more friendly though.
Stayed 3 nights in Feb 2023

6/10 Okay

Renato

Hard to find using google maps. Ok to sleep for just one night. Shower drain nor draining properly. Apples at breakfast ‘old’.
Stayed 1 night in Jan 2023

2/10 Terrible

Ronald

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is run down and not clean.
Stayed 1 night in Oct 2022

2/10 Terrible

Paulo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So bad area and room too..
Stayed 1 night in Oct 2022