"Rooms are clean and up to date, pool area was spotless, but overall, the property could use a little more attention to detail.
First, there needs to be pool towels and a hamper in the pool area. I’ve never been to a hotel where they put the pool towels in your room and you’re supposed to take them back to your room—I guess?
Second, the hot tub does not heat up after you take the cover off. It starts at 99F and goes down from there. Was down to about 94 when we left. It should go up to at least 104F. Plus, half of the jets (jets 2) didn’t work.
Third, the newly redesigned minimalist rooms are nice, but the mattresses on the platform beds are thin. They may not be hotel grade. My back tells me they will need to be replaced soon.
Fourth, they need to get the dead bugs out of the light fixtures. It’s a rural setting, so you don’t expect perfection, but at least once a year you need to get those guys out of there. Preferably before the summer season. There’s a bit of a bumper crop in there.
Fifth, they need to get Longfellow’s restaurant under control. We walked out after an embarrassment of errors. No one knew what was going on; our server sat three tables, then proceeded to ignore all of them while she cleaned 2 other tables—despite there being 2 other servers in the other dining room. Someone came out from the kitchen, but it was unclear what she was doing. We saw the writing on the wall and got out."
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