"Staff not very welcoming- look like they rather be anywhere but there. The man that helped me was especially not nice. I asked for a low floor at reservation and when I got there he would only offer me 10th floor! And he repeated it many times like I don’t know English. The room was dated, the rug dirty and I had to wipe someone’s feces off the side of toilet seat cover- really gross. 1 roll of toilet paper and 2 towels only- I had to ask for more. Also had to ask for luggage rack. Took over an hour to order food because no one is really working together at this place so no help when you call the rude guy at front desk. The lady that brought the food was really nice and super helpful. Our favorite person was the parking lady. I didn’t get her name but she had all the answers and was super helpful and nice to us. She also offered us the free parking for handicap that the hotel doesn't tell you about or ask and offer. She also had our car ready at 6:30 because she remembered our appointment time. Her service was excellent! Don’t let her go, she’s the only nice person there!! was very disappointed in this hotel and won’t stay there again. I really tried to like this place but the vibe is bad. It was close to the hospital so we stayed there but I won’t do that again. Get it together guys! Hotel guests are like house guests you treat them nice and offer all your good service. Your food service girl and parking lady were the only nice people in your hotel.."
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