2/10 Terrible
Shannon
Travelled with partner
20 May 2024
Liked: Cleanliness
Disliked: Staff & service
Th check in process was a complete joke! I am fully aware that “diamond” and “seven stars” members should get a faster check in service! However, there was 1 person to check in the “other” line! When we arrived at 3:24pm on a Sunday of long weekend, we were 4th in line! We waited….as the line grew behind us….for 45 minutes until they had a few other worker come to help check people in….at this point there were 45 people in line waiting to check in! After arriving to line at 3:24 and only having 4 people ahead of us…we were finally checked in at 4:30pm! Completely unacceptable!
Upon arriving to our room, I was getting ready for dinner and found that the shower had no pressure and washing my hair was going to be an issue! We visit 10-12 hotels a year and this was by far not a good experience!
I expects more from Cesar’s Windsor! I will save my money next year on our anniversary and stay somewhere else!
Very disappointed!
Shannon
Stayed 1 night in May 2024