2/10 แย่มาก
Andrew
เดินทางกับครอบครัวและเด็กเล็ก
20 เม.ย. 2026
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
My son and I stayed one night on Easter Weekend on our way through the area. I've stayed in Whistler many other times in a tent and a travel trailer and had much more restful sleeps! For a kitchenette unit, it had almost no useful dishes (including no coffee cups for the coffee maker!), there was no blanket for the sofa bed for my son and we were woken up repeatedly by loud sounds starting at 4:30am. These issues would have been annoying but what kicked this review all the way down to 1-star is the complete lack of follow-up from the hotel on all of my inquiries to reduce the room fee - the immediate response at the front desk was polite and understanding but directed me to an email address. Several emails later, not one has been returned. I've called several times and have only had the phone answered once. Other times it has rang dozens of times, then someone picks up and hangs up! Absolutely HORRENDOUS customer service. Will never stay here again.
Andrew
เข้าพัก 1 คืน, เมษายน 2026
