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"Clean room, friendly staff, nice room"

"We stayed one night (Oct ‘25) at Sonesta Grand Rapids Airport and were pleasantly surprised, making a note to return on our next trip through Grand Rapids. This trip we got in at midnight on 4/28 & they still arranged a shuttle pick up for us at airport, then returned us early in a.m. to pick up a rental car. Great! We stayed 2 nights & when we checked out from the Sonesta on 4/30 we gave them a substantial list of repairs needed, including main door not closing all the way & opening very hard, the sliding bathroom door couldn’t open without lifting it if it was closed all the way, bathroom fan ran non stop, safe didn’t work, & other more minor problems. We had one more night booked on 5/9 - different room. We noticed no Sonesta sign out front. The front desk person indicated that it had changed ownership & had some other name on the sign, & was in process of changing 1 or 2 more times, recently purchased by the Choice Hotel chain, but he wasn’t sure when the hotel would be in their system. I felt I had to watch my cr card statement to be sure I got billed what I was quoted on internet. The room again was comfortable but this sliding bathroom door again would not open & I had to lift it completely off it’s flimsy metal track. I think Choice will have quite a few repairs ahead of them (the first I’d recommend is putting a traditional bathroom door in all the rooms. Otherwise a comfortable stay with good beds!"

"Clean, recently updated, room. Continental breakfast was great. Super friendly front desk and breakfast staff. Great location. Easy walk to dining and shopping. "

"The main reason i had booked my stay at this property was due to all the wonderful reviews. Front desk staff was nice, he seemed new but still got me checked in without incident. Im not from the area so I relyed heavily on the actual reviews. I had gone down to the pool area from some relaxation. The pool temperature nearly matched the "hot tubs" water temperature. The front desk staff had come into the area and asked myself and other guests if the water was hot. When attempting to turn the jets on for the hot tub, they never fully engaged. They started and then stopped immediately. Spent only 20 minutes or so in the pool area. Went up to my room to shower, there was still a dirty washcloth hanging in thr shower. I ended up leaving and staying in my vehicle that evening. Very disappointing but thankful i didn't pay much for the room. It was far from the relaxing night i had planned. "

"Room was nice and the casino was nice beautiful location"

"Office staff was not strong on customer service."

"It was so difficult to find a drinking fountain to refill my water bottle. Multiple workers sent me on a bit of a wild goose hunt trying to find one."

"Clean, friendly staff, and all around nice place to stay for the price!"

"Front desk people was great. Room was clean, breakfast was ok, not the bestest but it was breakfast. A/C controller on wall was messed up and unit was loud. All in all I would probably stay here again. Thank you!"