Search Family-Friendly Hotels in West Springfield

"My room had some issues. It smelled like paint. The room door wouldnt lock. The bathroom and room door needed to be pushed really hard to latch close. The drain for the sink was stuck closed so i had to brush my teeth and wash my hands in the shower which made a huge mess. There were food crumbs and hair everywhere so it definitely wasnt cleaned well. We left early for those reason. "

"Front desk and house keeping team are the best!"

"This is an excellent place to stay while in the Amherst/Hadley area. Convenient location, a friendly and welcoming team of staff, a complimentary breakfast (with some healthy options available) served every morning, a swimming pool, and plenty of space, both in the guest rooms as well as in the common areas of the lobby. I would definitely stay here again, and will recommend it to others."

"The room was clean and comfortable - certainly met our needs, The staff was very accommodating - we arrived early and the front desk receptionist was able to check us in early. This was our second stay here in a few weeks and the receptionist remembered us and asked how we were (my husband had just had cataract surgery). The breakfast was a typical continental breakfast, which met our needs. Having the Japanese restaurant right there was nice. I expect that whenever we need a hotel room in West Springfield, we will choose to stay here."

"Everything was great. Except they charged an extra $100 deposit when checking in. Its been almost a month and I'm still waiting for it to be returned."

"This was one of th best hotel experiences I have ever had!!! The staff- Michael, Jayden, and Sadien were SUPER friendly and welcoming. They give you a little package of cookies, cracker, Doritos and water at check in. The room is beautiful and well appointed and very clean. The bed and linens are crisp and super comfortable and there are not enough great things I can say about the MASSAGE CHAIR!!!! We relaxed in it every chance we got! The hotel was very pretty, quiet, clean, and being able to make a hot latte and grab a muffin in the morning was amazing. The location is extremely convenient and quick to so many things - including MGM, which we were going to for a concert, and many eating establishments. I hope this hotel keeps "

"We received a warm welcome Waited just a few minutes for room to be ready Breakfast included with stay which is always a plus to get you on your way Enough parking for all"

"Yes clean room staff nice "

"Very clean, good food "