Search Hotels in West Lake Estates, Phoenix

"Fun environment "

"I didn't like how the staff told me that they would not accept my ID. As soon I checked in Knowing i'm not from Arizona and me being above the age 25+ to come find out during my last DAY that my id was valid and since im not from Arizona my ID still qualified for me to drink and go to Casino. So most of days I didn't even chill at the resort I spent my money on different resort spots and food spots and connected with natives and told me that they cant do that."

"Pools were great and updated rooms were clean and nicely decorated. "

"This hotel is top notch, a hidden gem. The property is one of the best maintained that I've stayed at. And Alex at the pool, is outstanding. He is kind, funny and his energy is hard to match. There is so much to do within one mile - shopping, food, drinks! Can't wait to visit again!"

"Hotel needs an update "

"I made an error in my travel plans. When I contacted the hotel to try to make adjustments, as suggested by Expedia, I was encountered by a rude employee who would not connect me to a manager. They advised me no manager work during the day. I was trying to fix my mistake and make adjustments, but no one there was capable or willing to offer assistance. Very frustrating interaction. "

"This was less than mediocre, it felt dirty (walls and carpet were stained and cracked). The kind of place I felt like I should wear my shoes indoor and flip flops in the bathroom. There’s no housekeeping unless you ask, however when I asked for a new garbage bag the housekeeper just smiled and said “no”. The garbages where the breakfast was were constantly over flowing. They advertised “free airport shuttle” however what they meant was “we may or may not answer to order you an uber”. In our case no one answered when we called so we just paid for our own uber, when we got to the hotel all they said was “oh that’s weird”. No offer for reimbursement, no apologies. The pool is not heated, even in 40 degree weather it was too cold to truly enjoy. Also not in the sun for the entire day so go in the morning/afternoon if you want to be in the sun. The breakfast was typical (fake eggs, possibly bacon or sausage) the waffles/waffle station was delicious though! I will probably not stay here again."

"It was comfortable "

"The front desk staff was wonderful. There was an issue with facility service trying to work on our room’s lock system at night without telling us. After the situation was addressed, the managerial staff communicated what changes they would make moving forward. I felt listened to and I do believe they aim to satisfy their patrons. "