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"The room was disgusting. I took photos to show exactly why I’ve said so. My partner nearly fell down because the toilet seat was broken. The front curtains were barely attached. The window sill was filled with dirt and dead insects. The bed mattress squeaked and we both fell into the middle of the bed. The pillows were little more than pancakes. The baseboard in the bathroom barely covered broken and moldy wallboard. The baseboard was so far away from the wallboard that they used screws to...

"When we got there, the first room was terrible, torn seats and there was a strange smell. Also there was an exterminator who was coming out of a room. Employee saw the look on my face and immediately said I have another room inside of the building. The room was cleaner but later that night my kids started screaming, there was a big cockroach in the corner and started crawling towards their shoes. I jumped up and grabbed their things and placed them on the desk. I went to the front desk but...