AC Hotel General Álava by Marriott

Property class: 3

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You can look forward to a coffee shop/cafe, dry cleaning/laundry services and a bar at AC Hotel General Álava by Marriott. The on-site Mediterranean cuisine restaurant, AC Lounge, offers breakfast, lunch and dinner. In-room WiFi (surcharge) is available to all guests, along with a gym and a business centre.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
  • Business services

About the area

Located in Lovaina neighbourhood, AC Hotel General Álava by Marriott is connected to the convention centre. Monumento a la Batalla de Vitoria and Mural Eskuz-Esku Crecimiento are local landmarks, and the area's natural beauty can be seen at Florida Park and Salburua. Looking to enjoy an event or a game while in town? See what's happening at Mendizorroza Stadium or Fernando Buesa Arena. Visit our Vitoria-Gasteiz travel guide
Map
Avenida Gasteiz, 79, Vitoria-Gasteiz, Alava, 1009

What's nearby

  • A historic square with a prominent clock tower, a statue of a winged figure, and classical architecture.
    Virgen Blanca Square
    11 min walk - 1.0 km
  • Europa Conference and Exhibition Centre
    2 min walk - 0.2 km
  • Cathedral of Santa Maria de Vitoria
    11 min walk - 1.0 km
  • Plaza de Espana
    13 min walk - 1.1 km
  • Plaza de los Fueros
    14 min walk - 1.2 km

Getting around

  • Vitoria (VIO-Vitoria-Gasteiz Train Station)
    18 min walk
  • Vitoria (VIT)
    20 min drive

Restaurants

  • Panadería Pastelería Diago
    4 min walk
  • Cafetería E'Jazz
    5 min walk
  • Goliat
    4 min walk
  • Batela
    4 min walk
  • La Fonda
    3 min walk

About this property

AC Hotel General Álava by Marriott

  • Hotel located in Lovaina
  • At AC Hotel General Álava by Marriott, you can look forward to a coffee shop/cafe, dry cleaning/laundry services and a bar. The on-site Mediterranean cuisine restaurant, AC Lounge, offers breakfast, lunch and dinner. In-room WiFi (surcharge) is available to all guests, along with a gym and a business centre.
  • Other perks include:
    • Free self-parking
    • Buffet breakfast (surcharge), a front desk safe and tour/ticket information
    • Multilingual staff, smoke-free property and a lift
  • Room features
  • All 107 rooms boast comforts such as 24-hour room service and air conditioning, as well as perks such as safes and WiFi.
  • Extra conveniences in all rooms include:
    • Sofa beds and cots/infant beds
    • Bathrooms with free toiletries and hairdryers
    • Plasma TVs with digital channels
    • Desks and phones

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Property amenities

Internet

  • Available in all rooms: WiFi (EUR 8 per 24-hour period)

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Weekend buffet breakfast available 8:00 AM to 11:00 AM for a fee: EUR 14.30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • AC Lounge

Things to do

  • Gym

Family friendly

  • In-room cot
  • In-room sofa bed
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2,616 square feet of conference space
  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with digital channels

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 14.30 per person
  • Fee for in-room wireless Internet: EUR 8 per 24-hour period (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation

Frequently asked questions

Is AC Hotel General Álava by Marriott pet-friendly?

No, only service animals are welcome at the property.

How much is parking at AC Hotel General Álava by Marriott?

Self-parking is free at this property.

What time is check-in at AC Hotel General Álava by Marriott?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at AC Hotel General Álava by Marriott?

Checkout is at noon.

Where is AC Hotel General Álava by Marriott located?

Located in Lovaina, this hotel is within a 10-minute walk of Europa Conference and Exhibition Centre, House No. 27 and Mural Eskuz-Esku Crecimiento. Church of San Pedro Apostol and Cathedral of Santa Maria de Vitoria are also within 10 minutes. Vitoria (VIO-Vitoria-Gasteiz Train Station) is 18 minutes by foot and Vitoria-Gasteiz Station is 18 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

AC Hotel General Álava by Marriott Reviews

8.2

Very good

8.8

Cleanliness

8.2

Location

8.2

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 112 out of 332 reviews
Rating 8 - Good. 158 out of 332 reviews
Rating 6 - Okay. 42 out of 332 reviews
Rating 4 - Poor. 14 out of 332 reviews
Rating 2 - Terrible. 6 out of 332 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and friendly staff
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room and friendly staff. Convenient to old town and Congreso building
Stayed 1 night in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience!
Stayed 4 nights in Sep 2023
Verified review

6/10 Okay

Improve rooms
Stayed 5 nights in Sep 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Value

The reception was very efficient but with little warmth in the greeting. The room was excellent but the bathroom had a background smell. The bar and restaurant staff were very friendly and helpful. It was a little noisy as there was what appeared to be a school trip and there was lots of teenagers around. We were happy enough with our stay to book our return trip.
Stayed 1 night in Dec 2022
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Property conditions & facilities
Ac was broken
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limpieza
Stayed 5 nights in Oct 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muy recomendable.
Stayed 2 nights in Sep 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clásico AC.
Stayed 1 night in Aug 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel ideal para visitar el centro de la ciudad

Todo perfecto!👍
Stayed 2 nights in Aug 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
La habitación daba a un patio interior muy ruidoso y sin luz. El aire acondicionado hace mucho ruido y hay que apagarlo para dormir
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Óptima opção, satisfeito com a escolha.
Stayed 1 night in Aug 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Struttura elegante Camera piccola ma con tutti i comfort Stanze un po’ rumorose per via delle pareti non insonorizzate
Stayed 1 night in Aug 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
È andato tutto bene: personale cordiale e disponibile, camera spaziosa e pulita.
Stayed 2 nights in Aug 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Camera molto piccola ma funzionale. Doccia rotta e finestra che dava su altre stanze
Stayed 1 night in Aug 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Algunos elementos de la habitación pueden requerir pequeñas reparaciones o cambios.
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desayuno.
Stayed 2 nights in Apr 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien. Bien situando buena limpieza e instalaciones
Stayed 3 nights in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

La mejor elección

Como siempre, la estancia en el hotel fue impecable. La habitación fantástica y el servicio inmejorable. Está muy céntrico y en un lugar tranquilo y accesible. Sin duda, si he de volver a Vitoria, volveré a él.
Stayed 1 night in Mar 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hay tranquilidad y silencio. No me gusto el baño porque era pequeño, poca luz, espejo lejos para maquillarte
Stayed 2 nights in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Excelente en todos los sentidos, como siempre que nos hemos alojado aquí
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy céntrico y cómodo
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Magnífico

Todo muy bien. Personal muy amable
Stayed 1 night in Dec 2022
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Disliked: Room comfort

Bruit et problème parking

Chambres très petite, non insonorisée. Parking sur place cependant place avec rambarde en hauteur difficile à détecter en marche arrière. Pare-brise fracturé. 1 accident par semaine selon le responsable du parking. Aucune mise en garde préalable.
Stayed 1 night in Nov 2022
Verified review

6/10 Okay

Liked: Cleanliness
Al llegar a la habitación estaba fría.
Stayed 1 night in Nov 2022