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"Room was clean and modern but very small and if your expecting a King size Bef forget it the say king size but it’s only like a double bed that was dissapointing "

"Room was very comfortable, with air conditioning that actually worked! Breakfast was good value; normal price being £15 special offer for £10. Check in was very good, owing to sufficient, helpful staff being on duty."

"The Good: nice towels, clean, nice breakfast with many choices, very courteous porters; good location near Victoria Station The Bad: a lobby overrun with guests awaiting to check in at 3pm, just awful; 2 petulant check-in clerks; a single occupancy room so small that the chair could not be pulled from the desk because of the proximiry to the bed, the small refrigerator door could only be opened half way; absolutely no space to open suitcase except in the hallway in front of the bathroom and room doors; the single rooms are isolated from the rest of the rooms and at the end of the hallway (think past 18 rooms, outside the hallway and next to a secondary elevator); banging on the ceiling and windows for several hours every night. Spoke to the manager, he was dismissive and offered an upgrade for an additional £60. It’s not about the upgrade, it’s about providing the BASIC amount of space - enough room to be able to open luggage, even the luggage rack could not be opened without restricting the ability to move in the room. I asked the manager to come to the room and see for himself and his response is that he “knew” the room. Obviously he has never stayed overnight in the room and said he was “very busy”. I checked out a day early after having prepaid my stay; the night manager offered a better room but frankly I was done with this hotel. Never again with a RIU hotel. "

"The room itself is fine, but there's 2 extremely loud extractor fans that don't turn off so its nearly impossible to actually sleep. There's also only a coffee pod machine in the room, tea is only availabile in the refreshments room for £2.90. They don't have keycards, only provide links to to your phone to unlock doors, which is fine but you can't actually get through the main door without one, so if you haven't set it up before arrival you need to press the call button (which noone seems to answer) so you get stuck outside. Staff are friendly once you actually find them. It's such a shame, beacuse it could of been a lovely stay if you can actually sleep."

" Lean, ideal position "

"Didn't sleep very well, room temperature was very hard to maintain at a comfortable level, water glasses on table in level 1 restaraunt were dirty althought the food for dinner and breakfast was very very good."

"Comfortable room, staff friendly at check in/out. Good range at breakfast. There was always a very long queue for the lift to and from the car park so ended up using stairs with luggage."

"Good room, friendly service. Great location. "

"Great location for theatre. Very grand atmosphere in hotel. "