The second night haven't made up the room and no drinking water.
So the third day morning I called to operator to ask for drinking water but she shut down my phone twice!!
The fourth day morning no water supply in my bathroom they said because Lao's public water supply got problem. But some of their rooms still have water supply.
They asked me "to go out my room to take a shower at the other room".
I refused it because it is inconvenience to go out my room with a towel, it's like live in guesthouse public bathroom. (Why don't you offer me to change the room?)
So I need to check out the hotel and get the refund of the fifth night that we didn't stay.
They refused it and offer me to change the room. I refused it because we had unhappy with the way this hotel treat us.
They refuse us to refund the money, so we do strongly complaint to expedia for this case.
Staff gave me a map and recommended me where to visit and what to eat while my stay in Vientiane. Also offered me a ride since there are not much taxi around. (A bit expensive. Charged me around 50000Kip for 2.3km....)
Personnel douteux, salle de bain bizarre on aurait dis que la douche avait été arranger spécialement pour gêner le confort du client.
La vue n'était pas terrible et l'hôtel était volontairement bruyant.
Mon passeport n’avais pas une page complète pour le visa du Laos. La douane m’a refusé l’entrée du pays. Devant un cas de force majeur j’ai demandé un remboursement à l’hôtel. Ce qui m’a été refusé !!!
Pictures are misleading. Hallway carpets are old and smelly. Beds are the most uncomfortable beds. You’re literally sleeping on springs. Lobby smells upon entering. Which I hated everytime I had to walk thru it. What upset me the most is the misleading wheelchair accessible advertisement. We had to carry our father over the steps 2 different locations before we can enter the elevator that has no sensor when a person was entering or not. It would close on us a few times and was very painful. Asking for new sheets or toilet paper was a pain. The front desks workers are very sweet but hearing the owner/manager yelling and screaming at them was a turnoff. Wi-fi was a total joke. We will never return. It’s an inconvenient location too on a busy road.
Only small issue I had was that the breakfast was not on my booking with the hotel. They quickly checked and fixed the problem.
Also the bathroom (wet room) was very small in the standard room. Okay for skinny people.
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