Deluxe Double Room, Mountain View | Terrace/patio
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Reviews of Jasmine Vangvieng Hotel

3 out of 5
Jasmine Vangvieng Hotel
Savang Village, Vanvieng District Lao, Vang Vieng, Vientiane

Reviews

8.6

Excellent

Rating 10 - Excellent. 33 out of 61 reviews" "
Rating 8 - Good. 17 out of 61 reviews" "
Rating 6 - Okay. 6 out of 61 reviews" "
Rating 4 - Poor. 2 out of 61 reviews" "
Rating 2 - Terrible. 3 out of 61 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

michael

Liked: Cleanliness, staff & service, room comfort
Top floor
Great hotel excellent location. Top floor view is amazing
Stayed 3 nights in Jan 2024

6/10 Okay

Anil, Dubai

Disliked: Staff & service
Overall the property is average, but it is a Budget hotel so you have to tone down your expectations. Front office Staff were excellent - I saw 2 managers, both were helpful, forthcoming to resolve issues, give advice / support. It is the Break fast staff, who were very rude and discourteous. The First Day, I went for breakfast at 0930 (after checking the previous day with the Front desk about bfast timings). Both the ladies very rudely signaled with their hands that there is no breakfast. I was surprised and told them the time told to me at check in was 10 am. They flatly refused and indicated time on their mobile and said the restaurant is closed. After, I persisted they allowed me sit (one of them threw up her hands in the air very aggressively) and made some eggs. For the other stuff, I was to fend myself. The ladies had closed off the fruit platters and saw me struggling with the same, but did not come to help. I had to keep going to the kitchen to ask for salt, ketchup and how to operate the hot water dispenser, etc. Really put your mood off. I then complained to the Front officer manager, who came and spoke to the two ladies and one magically now appeared from no where, who looked like being incharge, but was MIA all the time. I even told the Front office manager that I just feel like checking out from this hotel. Except for this incident, the hotel is a decent property, well located, okay cleanliness and sometimes the water just goes off. Management to note please.
Stayed 4 nights in Nov 2023

8/10 Good

Richard

Liked: Staff & service, amenities
The hotel is old. It sometimes had water flow issues. Because the doors are not sealed properly, it is an ant expressway. There were a few spiders and some webs around the room. Overall, it's an average hotel, but the manager is really friendly and helpful. He helped with the scooter rental, train ticket,and laundry service. It can be noisy after the bars close at midnight because of the rowdy party goers. However, the location is really convenient. For these reasons, i would still recommend this property.
Stayed 3 nights in Nov 2023

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a bar located near here so it can be a bit noisy at night, but nothing unbearable. Overall, I had a really great experience with the staff and bedroom for the price offered. They were very accommodating with everything. The breakfast is buffet style with you ordering certain items and housekeeping only cleans if you let them know you want it.
Stayed 3 nights in Nov 2023

6/10 Okay

Leo

Travelled with partner
Liked: Cleanliness, staff & service
Bar nearby was noisy until 3 am.
Stayed 1 night in Nov 2023

2/10 Terrible

John, Temecula

Stayed 2 nights in Oct 2023

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean, comfortable and well designed. There was a hot shower whenever we needed. Comfy bed, we slept well. Good view of the karsts from our balcony. Staff were usually available and very helpful. Good breakfast with selection of buffet and made to order, including fresh coffee and fruits. There were quite a few mosquitoes when we arrived, and gaps around the doors meant that bugs could get in the room. Didn’t find A/c very powerful. Would also have preferred more eco-friendly options eg a filtered water dispenser on each floor rather than small plastic bottles every day.
Stayed 3 nights in Mar 2023

8/10 Good

Brenda K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really helpful staff
The staff was really helpful with ideas of things to do. They had bikes we could rent onsite. They helped us set up transport to Ventiane. Breakfast was very good. Loved the balcony. The only negative is the late night party bar across the way. Bring ear plugs.
Stayed 3 nights in Jan 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calm peaceful stay
Great location quiet but not too far from the centre. Basic accommodation but clean and fresh. Staff were really friendly and helpful, nice to have a pool area. Breakfast was very tasty
Stayed 2 nights in Jan 2020
Response from Emily on 30 Mar 2020
Dear guest , Thank you for taking the time to write a review for our hotel. We feel very happy to hear that you are satisfied with your stay at the hotel. That is the motivation for the staff to try better in the future. Hope to serve you again next time Best regards and thank you

8/10 Good

Pedro

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Emily on 12 Mar 2020
Dear guest , Thank you for choosing our hotel. Hope to serve you again next time Best regards and thank you Have a nice day

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
My expectations were exceeded. Our room had a wonderful view of the mountains. It was clean, spacious and comfortable. The lady at the front desk was friendly, helpful with arranging tours and spoke English well. The pool was nice and well taken care of. The breakfast was free and delicious with eggs done to your liking and several other options presented in buffet fashion. There was also plenty of fresh fruit, juice, coffee and tea. This hotel did not break the bank and more than delivery. It was run by wonderful local people who care about their customer, making one fully immersed in the culture of Vang Vieng. I would love to visit this town again and wouldn’t hesitate to stay at the Jasmine Hotel.
Stayed 2 nights in Feb 2020
Response from Emily on 20 Feb 2020
Dear guest , Thank you for taking the time to write a review for our hotel. We feel very happy to hear that you are satisfied with your stay at the hotel. That is the motivation for the staff to try better in the future. Hope see you soon. Best regards and thank you

6/10 Okay

Muhd, Singapore

Travelled with partner
Liked: Cleanliness, staff & service
They have a ridiculous no footwear policy but no slippers were provided. Some were still wearing their footwear and thus, so did we. The breakfast spread is pretty bad especially if you don't take meats. Its a pretty basic hotel, nothing fancy. Good location though with peace and quiet.
Stayed 2 nights in Jan 2020
Response from Emily on 31 Jan 2020
Dear guest, We thank you for choosing our hotel. and thank you again for taking the time to write a review for our hotel. Your review is very helpful to our prospective customers. Besides the things we've done well that there are a few things we make you unhappy with, we are very sorry about that. We will try to do better in the future. About the fact that the hotel has a rule to take off shoes when going to the room, we apologize for the inconvenience. but because the town has a lot of dirt roads, and we just want to keep the entire hotel campus as clean as possible. And we would like to inform you, we have also placed order slippers to use in the hotel area, but by the day you check out we just receive all the slippers for guests to use in the room and in all around the hotel. For breakfast, we would like to acknowledge your contribution. We will try to add more dishes made from fresh vegetables, tubers and fruits. Best regards and thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay here. The staff was very friendly and helpful in planning my adventures. The room was good... large and solid air conditioning.
Stayed 3 nights in Jan 2020
Response from Emily on 9 Jan 2020
Dear guest , Thank you for taking the time to write a review for our hotel. We feel very happy to hear that you are satisfied with your stay at the hotel. That is the motivation for the staff to try better in the future. Hope see you soon. Best regards and thank you Jasmine Vang Vieng Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception can provide more usefull info and nice person. And more helpfull.
Stayed 1 night in Jan 2020
Response from Emily on 5 Jan 2020
Dear guest, We thank you for your kind comments. We feel very happy about that. That is the motivation for us to do better in the future. I hope I'll see you soon. Best regards and thank you

6/10 Okay

Verified traveller

I didnt stay there
as there is power outage for some regions, the hotel had no power and they booked another hotel for me
Stayed 1 night in Nov 2019
Response from Emily on 17 Nov 2019
Dear guest, We apologize again for the incident in town. The incident affected the hotel very much, we were also very sad when it happened. Hope you understand us. Hope to see you next time. Best regards and thank you

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, nice staff
Friendly and helpful staff, breakfast was good with eggs cooked fresh, hotel is near Main Street but quiet in the evenings, pool is a welcome site after a day in the heat
Stayed 3 nights in Nov 2019
Response from Emily on 18 Nov 2019
Dear guest , Thank you for taking the time to write a review for our hotel. We feel very happy to hear that you are satisfied with your stay at the hotel. That is the motivation for the staff to try harder in the future. Hope see you soon. Best regards and thank you Jasmine Vang Vieng Hotel

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was warm and helpful. The facilities were great and the breakfast was quite appetizing. The location was good too, right near the center of Vangvieng but in a quiet area. The room was comfortable and spacious for the price.
Stayed 2 nights in Oct 2019
Response from Emily on 18 Nov 2019
Dear guest , Thank you for taking the time to write a review for our hotel. We feel very happy to hear that you are satisfied with your stay at the hotel. That is the motivation for the staff to try harder in the future. Hope see you soon. Best regards and thank you Jasmine Vang Vieng Hotel

8/10 Good

Roykl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Nice view from corridor . Very nice breakfast .
Stayed 2 nights in Oct 2019
Response from Emily on 18 Nov 2019
Dear guest , Thank you for taking the time to write a review for our hotel. We feel very happy to hear that you are satisfied with your stay at the hotel. That is the motivation for the staff to try harder in the future. Hope see you soon. Best regards and thank you Jasmine Vang Vieng Hotel

10/10 Excellent

WallyWorld, Sun Valley, Idaho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome, spoke great English and were there for all my needs, even making sure my mini van was on the way to get me to the airport. Highly recommend if you’re looking for a great place to stay. Rooms extremely nice and clean. Breakfast in the morning was a great way to start the day with fresh new offerings each day. See you next season.
Stayed 2 nights in Oct 2019
Response from Emily on 4 Nov 2019
Dear WallyWorld, Thank you for choosing our hotel, and thank you again for taking the time to write a review for our hotel. We thank you for all the great reviews you have given to the hotel and our staff. We feel very happy when you feel satisfied about your stay at the hotel. That's the motivation for our hotel staff to try to do better in the future. See you as soon as possible. we miss you. Best regards and thank you

10/10 Excellent

Gayle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a happy and restful stay. Staff are very helpful. It is in a great position, close to the river and lots of cafes and restaurants around and the night market and shopping.
Stayed 6 nights in Oct 2019
Response from Emily on 27 Oct 2019
Dear guest, Thank you for choosing our hotel for your stay. and we thank you again for taking the time to write a review for our hotel. Thanks for your kind and helpful review. That's the motivation for hotel staff to try to do better in the future. Wish you all the best. Best regards and thanks you

10/10 Excellent

Rhian, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff give 5-star service
Wonderful view from 3rd and 4th floors, totally worth the extra money for the view. Comfortable spacious room and bathroom. Both kept very clean. Great pool. Very handy location. What makes this place one of THE best hotels in my 5 month trip is the staff. The staff are phenomenal. So caring and will do everything to make your stay as pleasant as possible. I cannot praise them enough for all their help and all the little things they did. They really do go above and beyond. To Jasmine Vang Vieng staff: thank you so much for making my stay so wonderful, tell your bosses you deserve a pay rise! To potential guests: you are foolish if you do not stay here. The hotel is good, the view is great and the staff are fantastic.
Stayed 2 nights in Sep 2019
Response from Emily on 26 Sep 2019
Dear Rhian, Thank you for taking the time to write a review for our hotel. We feel very happy to hear that you are satisfied with your stay at the hotel. That is the motivation for the staff to try harder in the future. Hope see you soon ! Best regards , Jasmine Vang Vieng Hotel !

10/10 Excellent

Rhian, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff make this place feel like a 5-star
Wonderful view from 3rd and 4th floors, totally worth the extra money for the view. Comfortable spacious room and bathroom. Both kept very clean. Great pool. Very handy location. What makes this place one of THE best hotels in my 5 month trip is the staff. The staff are phenomenal. So caring and will do everything to make your stay as pleasant as possible. I cannot praise them enough for all their help and all the little things they did. They really do go above and beyond. To Jasmine Vang Vieng staff: thank you so much for making my stay so wonderful, tell your bosses you deserve a pay rise! To potential guests: you are foolish if you do not stay here. The hotel is good, the view is great and the staff are fantastic.
Stayed 1 night in Sep 2019
Response from Emily on 27 Oct 2019
Dear guest, Thank you for choosing our hotel for your stay. and we thank you again for taking the time to write a review for our hotel. Thanks for your kind and helpful review. That's the motivation for hotel staff to try to do better in the future. Wish you all the best. Best regards and thanks you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room clean and comfortable bed . Good value for many people . Very nice breakfast .Great location . Would recommend .
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel & clean swimming pool . Great breakfast , staff very nice and friendly too . would stay here again ..
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel has swimming pool very nice clean . Great value for many people . good location breakfast is very good too.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel clean , friendly staff . great location . would stay here again .
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Duong van huan on 11 Aug 2019
Thank you very much .

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Great location, few minutes walk from the bars and restaurants, but quiet. Room was clean and comfortable. Swimming pool lovely. House keeping a bit hit and miss. Would happily stay again.
Stayed 5 nights in Jul 2019

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing mountain view with pool
The location is close to the best italian restaurant in town and to the Smile beach. The pool is clean, the rooms are spacios and the balconey on the pool side and terrace on the mountain side a plus.I’ll stay here again next time in Vang Vieng!
Stayed 8 nights in May 2019

6/10 Okay

Verified traveller

We did not stay in Jasmine hotel. They had pluming problem and the room was not available . They booked different hotel for us
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location. excellent hotel with everything you need
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Highly recommended.
Excellent hotel. Highly recommended.
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hoitel, superb staff and in a great location. Fast wifi everywhere, spotlessly clean and a powerful hot shower. We would certainly go back on a future visit to Vang Vieng.
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are soo friendly. Very nice guys that run the hotel..they are currently building a swimming pool and breakfast room which will be done in a few weeks also. but they still gave me coffee every morning for free.. the views from this hotel are amazing especially on the top floor! showers and beds were very good quality. Had friends staying at other hotels and didn't seem as nice despite being more expensive.. definitely try to stay here if you are in vang Vieng!
Stayed 4 nights in Dec 2018

8/10 Good

YU SHAN

Liked: Staff & service
飯店人員給第一次到當地旅遊的我很多幫助，但我擁有一個難忘的旅程，但是在飯店設備方面 需要改進，竟然洗澡沒有水，造成很大的不便
Stayed 1 night in Jan 2024

4/10 Poor

Ria

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

EUNSUK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
대박입니다
혼자 지내기 딱 ㄷ좋음 가성비 갑 ?! 조식도 맛잇음
Stayed 2 nights in May 2023

10/10 Excellent

Jinwon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
방비엥에서 즐거운 여행이 될 수 있는 가장 중요한 장소였네요,,
Stayed 2 nights in Apr 2023

8/10 Good

Freja

Travelled with group
Liked: Cleanliness
God placering, men personalet er en ommer
Det er en god placering ift. caféer, centralt byliv, aktiviteter med mere. Hotellet havde massere af aktiviteter, samt transport tilgængeligt som de hjalp med at få arrengeret. Dog var personalet ikke særlig imødekommende og man kunne godt få en fornemmelse af at man forstyrrede dem.
Stayed 7 nights in Mar 2023

4/10 Poor

Bernhard

Liked: Cleanliness
Stayed 2 nights in Feb 2023

8/10 Good

XAVIER

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Attention, environnement TRES bruyant la nuit: présence de 2 pubs trés animés
Stayed 2 nights in Jan 2023

8/10 Good

MATS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trevlig personal. Allt ok/bra
Stayed 2 nights in Jul 2022
Response from david on 7 Aug 2022
Thank you very much for the review .

8/10 Good

Ida

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Emily on 5 Mar 2020
Dear guest , Thank you for choosing our hotel. Hope to serve you again next time Best regards and thank you Have a nice day

10/10 Excellent

Florence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien, mais un peu vieillissant
L'hôtel est bien situé, l'accueille parfait, le petit déj est copieux et très bon. Cependant l'équipement de l'hôtel (spécialement la salle de bain) est un peu vieillissant et pas assez entretenu. Par exemple, la tablette au dessus de l'évier penche dangereusement et empêche de poser tout objet dessus.
Stayed 2 nights in Jan 2020
Response from Emily on 26 Jan 2020
Dear guest, Thank you for choosing our hotel. and thank you again for taking the time to write a review for the hotel. Your review will be very helpful to our future customers. Your good comments are the motivation for us to try to do better in the future. Besides the good things, there are also a few small things that make you unhappy, we are very sorry that it made the days you stay at our hotel less than perfect. We will try to fix everything to become more perfect in the future. Hope to be at your service soon in the future. Best regards and thank you

10/10 Excellent

JIYOUNG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗하고 편안했던 숙소! 추천이에요 : )
깔끔하고 안락했어요 : ) 매일 청소도 깨끗하게 해주시고, 편하게 쉬었습니다.
Stayed 4 nights in Dec 2019
Response from Emily on 26 Jan 2020
Dear guest , Thank you for taking the time to write a review for our hotel. We feel very happy to hear that you are satisfied with your stay at the hotel. That is the motivation for the staff to try better in the future. Hope see you soon. Best regards and thank you

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
예약시 산전망을 요청하고 금액도 추가하였으나 방문시에 1층의 벽이 보이는 방을 주었습니다. 이에 대해 항의하자 담당직원은 모두 Expedia의 잘못이라고 소리치며 자신의 이야기를 들으라고 고객에게 매우 무례한 태도를 보이더군요. 이런 호텔은 처음입니다. 그리고 숙소 옆에 닭을 키우는 양계장 수준의 집이 여러군데 있어서 매일 아침 4시 부터 잠을 잘 수가 없습니다. 사진과는 다르게 골목길 안쪽에 위치해서 불편하고 시설은 매우 매우 낙후되어 있습니다
Stayed 3 nights in Nov 2019
Response from Jasmine Vang Vieng Hotel on 30 Nov 2019
Dear guest, We thank you for choosing our hotel. We apologize again for the problem. You knew the problem before you checked in, we explained to you that the room type and price you paid was a room with no mountain views. but you said upgrade your room to a room on the 4th floor with mountain views and you agree to pay an additional $ 20 room upgrade for a three-night stay. and we are very happy with that workaround. and I have also requested expedia.com to revise the details provided. But when you were in the room you were at war with hotel staff and didn't want to pay that $ 20. In terms of infrastructure, we apologize if you feel bad for your experience. but I want to note with you one thing, you are traveling to a poor town of laos, and the price you pay I think is only able to meet the basic. If you want to be even better, I recommend you a 4-5 star hotel. I have asked expedia.com to email you to explain and resolve your issue. Hope they will refund you $ 20 soon. Best regards and thank you

10/10 Excellent

YUAN-CHIEH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很棒的飯店
早餐超棒的！選擇性多樣，而且又好吃，比外面賣的早餐還好吃！櫃檯女生接待員很熱心也很貼心，很棒的飯店
Stayed 3 nights in Oct 2019
Response from Emily on 18 Nov 2019
Dear guest , Thank you for taking the time to write a review for our hotel. We feel very happy to hear that you are satisfied with your stay at the hotel. That is the motivation for the staff to try harder in the future. Hope see you soon. Best regards and thank you Jasmine Vang Vieng Hotel

10/10 Excellent

Inbong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
매일 매일 조식이 기대됨
첫날 특유의 향이 있지만 하루있으면 적응됨. 수압 좋다는 이야기에 예약했으며 역시 수압 좋음. 벌레 못봤고 매일 매일 청소도 깔끔하게 함. 조식은 매우 훌륭함. 매일 아침마다 기대 될 정도. 다음에도 묵을 의향 있음.
Stayed 3 nights in Sep 2019
Response from Emily on 27 Oct 2019
Dear guest, Thank you for choosing our hotel for your stay. and we thank you again for taking the time to write a review for our hotel. Thanks for your kind and helpful review. That's the motivation for hotel staff to try to do better in the future. Wish you all the best. Best regards and thanks you

6/10 Okay

Verified traveller

普通です
普通のホテルです。Wi-Fiの接続がかなり悪いのがマイナスかな。 プールがあり、その側で食べられる朝食はまぁまぁ美味しいです。
Stayed 1 night in Sep 2019