2/10 Terrible
Laurel
Business traveller
30 Apr 2024
Do not book here unless you enjoy giving away your money and getting nothing in return.
Expedia said that I could check in until midnight. I messaged the hotel at 8 pm to tell them I'd be coming in at 11 pm, nobody answered. Their phone was off and not taking messages. A note on their website said that the office closes at 5 pm and that we should contact them before 5 to get the lockbox code. They could have emailed or texted me the code when I first booked, but didn't. There was no way to reach them or to get into the room I had prepaid.
I had to find somewhere else to stay at 10:30 at night when I arrived in Vancouver.
I have emailed the hotel and Expedia to request a refund but have heard nothing.
Laurel
Stayed 1 night in Apr 2024