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Have stayed here several times in the last 3 months. Hotel has been renovating and replacing all furniture in every room. Almost finished. Looks fantastic. Staff has been very accomodating throughout the whole process. All have been very pleasant to deal with. Bring on the 5 stars.
mark
Stayed 1 night in May 2024
10/10 Excellent
mark
Business traveller
10 May 2024
Liked: Cleanliness, staff & service
Drapes are new but dont completely close.
mark
Stayed 1 night in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 16 May 2024
Dear Mark, Thanks for your feedback to us. At Atrium Inn, we have 24 hour front desk service. So, if you need any further assistance, please let us know right away so we can have maintenance come and check for you. We hope to see you again soon! Thanks for staying with us
I stayed here for acfewcdays while my son was recuperating from an illness. Apart from the large, comfortable, clean rooms, it was the entire staff that showed care, compassion, friendliness and efficiency. They made a stressful situation less so. This hotel is also coveniently 1 km from the Trans Canada highway.
Adriana
Stayed 1 night in May 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 16 May 2024
Dear Adriana, Thank you so much for your heartfelt review! We are delighted to have you here, and your kind words mean the world to us. The entire team here sends you warmest wishes , and we want you to know that we love to have you and your family member! Guests like you inspire us to continually improve and provide the best service possible. We look forward to hosting you again whenever you return to Vancouver.
Response from Keo T- GSM- Atrium Inn Vancouver. on 16 May 2024
Dear Lynne, It's great that you like our breakfast. Recently, we update the new items daily. So our inhouse guests have a chance to enjoy different options daily. Hope you can stay longer for that experience. Best regards,
Response from Keo T- GSM- Atrium Inn Vancouver. on 16 May 2024
Dear Sharon, Thanks so much for writing us a review! We always love hearing from our guests, and we are delighted that you had a good stay. We greatly appreciate your feedback!
Handy location, helpful staff, clean room and good coffee
Joyce
Stayed 1 night in May 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 16 May 2024
Dear Joyce, Thanks for writing us a review! We're always happy to hear about our guests' experiences, and we're thrilled that you had an amazing stay. It's great to hear that you enjoyed our location, clean room and coffee. We hope to see you again sometime soon! Thanks for staying with us, and we hope that you enjoyed your time in beautiful Vancouver.
Great staff, free breakfast bar, transfers to the cruise port
Doreen
Stayed 1 night in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 16 May 2024
Dear Doreen, We're thankful that you took the time to share your thoughts with us. It's awesome that you like our breakfast and the shuttle to the cruise terminal.Safe travels, and may your holiday season be filled with joy and happiness.
8/10 Good
Carri-anne
Travelled with family, Travelled with group
29 Apr 2024
Liked: Cleanliness, staff & service
The staff was amazing! They had lots of knowledge regarding the area. The hotel was under construction (new updates) but it was clean and quiet.
Carri-anne
Stayed 3 nights in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 17 May 2024
Dear Carri-anne, Thanks so much for writing us a review! We always love hearing from our guests, and we are delighted that you had a good stay. We greatly appreciate your feedback! Thanks for letting us know that you found our staff friendly! I will be sure to pass your compliment along to the rest of the staff.
The check-in process was quick and easy, the staff was very friendly and helpful. Will definitely stay here again if I travel back!
Bryton
Stayed 2 nights in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 17 May 2024
Dear Bryton, Thanks for letting us know that you found our staff friendly! I will be sure to pass your compliment along to the rest of the staff. Best regards,
10/10 Excellent
Marko
28 Apr 2024
Liked: Cleanliness, staff & service
This is a great place to stay if you’re seeing events near by. Parking was free and safe. I will stay here again.
Marko
Stayed 1 night in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 17 May 2024
Dear Marko, It is so true that our location is so convenient for the in house guests to join the events near by. We are glad that you enjoy it. See you soon in the next trip. Thank you.
8/10 Good
Francis
Travelled with family
28 Apr 2024
Liked: Cleanliness, staff & service, amenities
Excellent staff, check in was fast and easy, parking was good, the hotel was clean, comfortable beds, seems they’re renovating or doing repairs here and there, the rooms were updated but the bathroom was a bit dated still, breakfast was better than expected.
Francis
Stayed 1 night in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 17 May 2024
Dear Francis, It's so nice to know that you like our property and renovated rooms. We really appreciate your comment about our staff. We will make sure to pass along to our team member. For the bathroom, we will note it with our maintenance team. Last but not least, we are happy when you enjoyed our breakfast. See you in another trip. Best regards,
10/10 Excellent
Linda
27 Apr 2024
Linda
Stayed 1 night in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 17 May 2024
Dear Linda, Thank you so much for 5 star review. See you in another trip to Vancouver.
The only good thing was the breakfast. Also the room I first reserved has already bin rented out so they put me in an unfinished room, with no TV. No working phone and no alarm clock.
Candace
Stayed 2 nights in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 27 Apr 2024
Dear Candace, Thank you for sharing your feedback about your recent experience at our hotel. We appreciate your comments and are truly sorry for any discomfort you encountered during your stay. As you know, the error on online system happened and it caused your reservation to an overbooking. We did try our best to accommodate you and give you some discount as checking in. If you need any assistance, you can come to front desk anytime to let us know. Thank you again for taking the time to write us a review. We regret that you had a negative experience, but we appreciate your feedback, and will do our best to make improvements. We wish you the best in your future travels and endeavors.
Front desk staff is always courteous and accomodating.
mark
Stayed 1 night in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 27 Apr 2024
Dear Mark,Thank you so much for the review. Our team really appreciate your 5 star feedback. We hope you will stay with us whenever you find yourself in our lovely city
8/10 Good
Laurie
Travelled with partner
23 Apr 2024
Liked: Cleanliness, staff & service, amenities
Close to where we were needing to be. Wish more restaurants were available in the area.
Laurie
Stayed 11 nights in Mar 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 27 Apr 2024
Thanks for writing us a review! We're always happy to hear about our guests' experiences. Around the location, there are some walkable restaurants and you always can ask our front desk agent to have further assistance if you need.
10/10 Excellent
Susan
23 Apr 2024
Liked: Cleanliness, staff & service
After renovating should be great. Needs to air out rooms as smell of particle board is high
Susan
Stayed 1 night in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 27 Apr 2024
Thank you so much for leaving a positive review for us. We are glad that you had a good stay. At Atrium Inn Vancouver, we always tried our best to provide the best service to the guests. As you know, we also have free shuttle bus to go to Canada place from 8 am - 3 pm. From there, it's so convenient for you to explore the city center. Hope you have a wonderful time in Vancouver and enjoy the beautiful weather.
10/10 Excellent
Mike
23 Apr 2024
Liked: Cleanliness
Mike
Stayed 2 nights in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 27 Apr 2024
Dear Mike, Thanks so much for writing us a review! We always love hearing from our guests, and we are delighted that you had a good stay. We greatly appreciate your feedback! Thanks again for your kind review. We hope you enjoyed your time in Vancouver, and we look forward to seeing you again sometime in the future!
Response from Keo T- GSM- Atrium Inn Vancouver. on 27 Apr 2024
We always appreciate guest feedback, and we're thankful that you took the time to share your thoughts with us. We're very sorry to hear that you didn’t have a good experience staying with us. At Atrium Inn, we strive to provide clean accommodation for all our guests, and we regret if this was not the case during your stay. Cleanliness is a top priority for us, so thank you for bringing this to our attention. I will pass your feedback along to our housekeeping team, and we will do our best to address the cleanliness issues you mentioned in this review. To add to this, should you notice any issues - cleanliness or otherwise - please don't hesitate to let us know right away! We have a 24-hour front desk, and our housekeeping team is here from early in the morning until late at night, so we are always happy to help. We are here to ensure that all guests have a wonderful stay, so please don't hesitate to let us know if you encounter any issues. We would be happy to change another room for you, as well as cleaning the rooms, bathrooms that were not up-to-standard. Thank you again for your feedback. While we are sad that we didn't exceed your expectations this time, we would appreciate the chance to provide you with an excellent stay on your next visit. We hope that you enjoyed your time in Vancouver.
10/10 Excellent
mark
21 Apr 2024
Liked: Amenities
Great
mark
Stayed 1 night in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 27 Apr 2024
Hi Mark, Thanks for taking the time to write us a review! We really appreciate that you took the time to offer us your feedback. See you soon for another stay.
Response from Keo T- GSM- Atrium Inn Vancouver. on 27 Apr 2024
Dear Thi Xuan Ai, Thanks for leaving a feedback to us. We have 24 hours front desk service and please let us know if you need a hair dryer so we can send the extra one to your room.
6/10 Okay
Elizabeth
Business traveller, Travelled with pets
18 Apr 2024
Liked: Cleanliness, staff & service
I like that they are pet friendly but they charge too much for my 2 small dogs. Extra $86 for 2 nights and that's too much. Other hotels don't charge so much.
Hastings at Renfrew is very noisy if your room is on Hastings.
Excellent breakfasts, room was clean and roomy.
Price for the room was perfect.
Elizabeth
Stayed 2 nights in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 27 Apr 2024
Dear Elizabeth, Thanks for the review and let us know that you like our room and breakfast. As a pet friendly property, the pet fee will be applied for all the guests who have pet and stay with us. If you have any questions, please contact with our front desk team so we can support you. Thank you,
I really enjoyed from my trip, the hotel was really niceeeeeee and we all loved that . Thank you so much from great service
Abdul Mosawer
Stayed 1 night in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 27 Apr 2024
We truly appreciate your 5-star rating and your recognition as your top choice for a hotel experience in Vancouver. Your feedback inspires us to maintain our commitment to exceptional service. Should your future travels lead you back to Vancouver, we'd be more than happy to host you once more!
Nice and big room at downtown with free parking and breakfast is a win win! Nothing much to dislike, possibly a clock in the room and bigger toiletries would have been nice! Enjoyed the stay.
Sharmin
Stayed 1 night in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 27 Apr 2024
Thanks for the review. Your feedback inspires us to maintain our commitment to exceptional service. Should your future travels lead you back to Vancouver, we'd be more than happy to host you once more!
6/10 Okay
Jessie
Travelled with family
18 Apr 2024
Disliked: Property conditions & facilities
The room itself was pretty good itself but the property itself is in shambles. Falling apart basically. The light in our room on the ceiling was basically falling down. Could use a lot of TLC. The under ground parking had cluster and junk and mattresses all over the place. So the entrance was an eye sore for under ground parking.
They could tidy up and not leave mattresses all the over the parking lot.
Jessie
Stayed 1 night in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 27 Apr 2024
Dear Jessie, We truly appreciate your review. Your feedback inspires us to maintain our commitment to exceptional service. Should your future travels lead you back to Vancouver, we'd be more than happy to host you once more!
I stayed for only one night and the online check-in option was awesome.
Tazrin Jahan
Stayed 1 night in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 27 Apr 2024
Dear Tazrin, It's great that you like our online checking in system. We truly appreciate your 5-star rating and your recognition as your top choice for a hotel experience in Vancouver. Your feedback inspires us to maintain our commitment to exceptional service. Should your future travels lead you back to Vancouver, we'd be more than happy to host you once more!
10/10 Excellent
Zabiullah
14 Apr 2024
Zabiullah
Stayed 1 night in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 27 Apr 2024
Thanks for taking the time to write us a review! We really appreciate that you took the time to offer us your feedback.
10/10 Excellent
Mohammad
13 Apr 2024
Disliked: Cleanliness
Mohammad
Stayed 1 night in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 15 Apr 2024
Thanks for writing us a review! We're always happy to hear about our guests' experiences, and we're thrilled that you had an amazing stay. We hope to see you again sometime soon! Thanks for staying with us, and we hope that you enjoyed your time in beautiful Vancouver.
8/10 Good
Den Den
13 Apr 2024
Den Den
Stayed 2 nights in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 16 May 2024
Dear Den Den, Thank you so much for leaving a positive review for us. We're always happy to hear about our guests' experiences, and we're thrilled that you had a good stay.
10/10 Excellent
Vanessa
13 Apr 2024
Vanessa
Stayed 1 night in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 16 May 2024
Dear Vanessa, Thanks for writing us a review! We're always happy to hear about our guests' experiences, and we're thrilled that you had an amazing stay. See you soon.
Excellent customer service, very clean, very good breakfast included. Spacious parking.
Hylda
Stayed 4 nights in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 15 Apr 2024
Dear Hylda, Thank you for the review! ! It warms us to hear that you appreciated our cleanliness and friendly staff. It's our mission to create a warm and welcoming environment for travelers like you. We hope you will stay with us whenever you find yourself in our lovely city.
Response from Keo T- GSM- Atrium Inn Vancouver. on 15 Apr 2024
Dear Mark, Thank you for the review! ! It warms us to hear that you appreciated our front desk staff. It's our mission to create a warm and welcoming environment for travelers like you. We hope you will stay with us whenever you find yourself in our lovely city
8/10 Good
Lisa
11 Apr 2024
Liked: Cleanliness, staff & service
Lisa
Stayed 1 night in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 15 Apr 2024
Dear Lisa, Thank you so much for taking time to leave us a review after your stay. Hope to see you again soon in the beautiful summer in Vancouver.
Staff is amazing, property is always clean and tidy
Van
Stayed 2 nights in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 15 Apr 2024
Dear Van, Thank you so much for your heartfelt review! We are delighted to welcome you back to Atrium Inn Vancouver for your second stay, and your kind words mean the world to us. The entire team here sends you warmest wishes! Guests like you inspire us to continually improve and provide the best service possible. We look forward to hosting you again whenever you return to Vancouver. Safe travels, and may your holiday season be filled with joy and happiness.
Property is in the midst of some renos but you wouldn’t have even known it they were so quiet and unobtrusive. Can’t wait to see it when it’s done.
Lorenzo
Stayed 1 night in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 15 Apr 2024
Dear Lorenzo, Thank you for leaving a positive review to us!The hotel renovation will be done by the end of this May. So, hope we can host you gain in this summer with our new look. Thank you,
For a great price point near the PNE forum, this is the place. The staff were incredibly friendly. There was a computer issue when I checked in which cause some delay to the check in process and the staff were very apologetic. Wasn’t a big deal at all. It’s an older building. The price was right, the parking was free and gated, and there was a very simple eggs and sausage breakfast included too.
Jeffrey
Stayed 1 night in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 9 Apr 2024
Dear Jeffrey, Thanks so much for writing us a review! We always love hearing from our guests, and we are delighted that you had a good stay. Thanks for your understanding during the system error. We really appreciated it. For the breakfast, we update more items every single day. So, if you have a chance to stay with us like a week, you can experience more options. Hopefully we can host you again this summer.
6/10 Okay
Jim
6 Apr 2024
Liked: Cleanliness, staff & service
Jim
Stayed 2 nights in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 9 Apr 2024
Dear Jim, Thanks so much for writing us a review! We always love hearing from our guests, and we are delighted that you had a good stay. We greatly appreciate your feedback!
The hotel is so clean quiet and convienent. Staff are helpful and considerate. The room was perfect for our family stay in the big city. Thank you!
Liz
Stayed 1 night in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 9 Apr 2024
Thank you for the review! ! It warms us to hear that you like our property and friendly staff. It's our mission to create a warm and welcoming environment for travelers like you. We hope you will stay with us whenever you find yourself in our lovely city
10/10 Excellent
mark
4 Apr 2024
Great!
mark
Stayed 1 night in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 9 Apr 2024
Hi Mark, Thank for awesome review. We hope you enjoyed your time in Vancouver, and we look forward to seeing you again sometime in the future!
Good rate for the room I rented and a very nice experience.
Luis Alberto
Stayed 2 nights in Mar 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 9 Apr 2024
Dear Luis, It's great to know that you liked our room. Also, recently, we updated our breakfast items. Hopefully you have time to enjoy it. Thank you for 5 star review.
Staff are friendly and helpful. The rooms are freshly renovated, quiet and easy to get around and lots of dining options close by.
bennett
Stayed 2 nights in Mar 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 9 Apr 2024
Dear Bennett, Thank you so much for leaving a positive review for us. We are glad that you enjoyed our room and felt it comfortable. At Atrium Inn Vancouver, we always tried our best to provide the best service to the guests. As you know, we also have free shuttle bus to go to Canada place from 8 am - 3 pm. From there, it's so convenient for you to explore the city center. Hope you have a wonderful time in Vancouver and enjoy the beautiful weather.
Rooms were nice and clean. The only thing was the road noise. All in all a very decent place to stay. Staff was friendly and helpful.
Heather
Stayed 1 night in Mar 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 9 Apr 2024
Thanks for writing us a review! We're always happy to hear about our guests' experiences. Thanks for letting us know that you found our staff friendly! I will be sure to pass your compliment along to the rest of the staff. We're sorry to hear about the traffic noise! As we are located near the intersection of two of the main roads downtown, outside noise can be troublesome and continues late at night. We apologize for any disturbances that this may cause. With that said, we do have free earplugs available at our 24-hour front desk! Should you be more sensitive to noise, we are also happy to accommodate you in a room that is further away from the street. Just let us know of your request as soon as you can, and we would be delighted to accommodate any requests!
Great central location. No parking for large vehicles.
mark
Stayed 1 night in Mar 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 27 Apr 2024
Hi Mark, We truly appreciate your review. If you need a larger parking spot, please let our front desk know to support you. Your feedback inspires us to maintain our commitment to exceptional service. Should your future travels lead you back to Vancouver, we'd be more than happy to host you once more!
Response from Keo T- GSM- Atrium Inn Vancouver. on 27 Apr 2024
Dear Andera, Thanks for 5 star review. We truly appreciate your review. Your feedback inspires us to maintain our commitment to exceptional service. Should your future travels lead you back to Vancouver, we'd be more than happy to host you once more!
10/10 Excellent
Gabrielle
21 Mar 2024
Liked: Staff & service
Gabrielle
Stayed 1 night in Mar 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 23 Mar 2024
We truly appreciate your 5-star rating and your recognition as your top choice for a hotel experience in Vancouver. Your feedback inspires us to maintain our commitment to exceptional service. Should your future travels lead you back to Vancouver, we'd be more than happy to host you once more!
The staff were so kind
And friendly
The breakfast was nice
And loved thst the hotel was pet friendly 🐾
Gayle
Stayed 2 nights in Mar 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 23 Mar 2024
Thank you so much for taking the time to share your extensive experience! We greatly appreciate your detailed feedback. We're thrilled to hear that you enjoyed your stay and found our excellent value. We're delighted that you felt comfortable throughout your stay.We truly appreciate your 5-star rating and your recognition as your top choice for a hotel experience in Vancouver. Your feedback inspires us to maintain our commitment to exceptional service. Should your future travels lead you back to Vancouver, we'd be more than happy to host you once more!
Response from Keo T- GSM- Atrium Inn Vancouver. on 20 Mar 2024
Dear Fiona, Thanks so much for writing us a review! We always love hearing from our guests, and we are delighted that you had a good stay. We greatly appreciate your feedback! See you in the next trip!