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What you see in the picture is not what it is. People live in this property disgusting. I slept with my clothes on don’t spend your money in this go somewhere else 😡😡 the only thing good is the staff in this place
Rude staff (Zee). Credit card was charged 3 times although I paid through Expedia and no one was willing to talk to me about it, including their toll free number.
Kerry
Stayed 1 night in Apr 2024
Response from Hotel Management on 29 Apr 2024
Dear Kerry, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Dear Akmal, Thank you for your positive feedback! We are delighted to hear that you had a great experience during your stay with us at Extended Stay America. Our team works hard to provide excellent service and a comfortable environment for all our guests. We look forward to welcoming you back for another enjoyable stay. Sincerely,Hotel Management
Staff was fine and price for the area is great. Our room smelled, had bugs, and a very loud reftigerator. On weekends a group would hang out outside with pounding music until 10:30. Wouldnt recommend unless this is the last place and you need a low price.
Metro was a 7 minute walk and it was safe-ish.
Austin
Stayed 5 nights in Apr 2024
Response from Hotel Management on 23 Apr 2024
Dear Austin, Thank you for your feedback and for choosing our hotel. We apologize for the issues you experienced during your stay. Please know that we take your comments seriously and are actively addressing them with our team. We strive to provide a comfortable and pleasant stay for all our guests and regret that we fell short in this instance. Your concerns will be addressed to ensure a better experience for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Sincerely,Hotel Management
Dear Serge, Thank you for posting your review. We regret not giving you an exceptional experience during your stay. Our aim is to provide quality service; therefore, we are disappointed that this was not your experience and that you felt we were not decently priced. We are sorry the breakfast choices did not meet your taste, and we will discuss further improvement with the concerned team. Please give us another try the next time you are in the city for a better experience. Sincerely,Hotel Management
2/10 Terrible
Aretha
Travelled with partner
8 Jan 2024
Disliked: Amenities
They have bed bug. The tub knob fell off. Water kept running.
Aretha
Stayed 1 night in Jan 2024
Response from Hotel Management on 10 Jan 2024
Dear Aretha, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Just don’t stay here. The few dollars in savings are not worth how filthy the place is. The employees were trying hard (best think about the stay) to pretend the place didn’t suck, but it was awful. Complete waste of money.
Cindy
Response from Hotel Management on 13 Feb 2024
Dear Cindy, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. We aim to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Dear Chantel, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. Allow us to check with our team to find out what went wrong so that such concerns can be better handled as we move ahead. We wish we had addressed your problems while you were still here. Please give us another chance so we can leave you a much better impression on your next visit. Sincerely, Hotel Management
6/10 Okay
Verified traveller
Travelled with family
1 Dec 2023
Disliked: Room comfort
Verified traveller
Stayed 4 nights in Nov 2023
2/10 Terrible
Clearance
5 Nov 2023
Clearance
Stayed 1 night in Nov 2023
4/10 Poor
Virginia
Travelled with partner
29 Oct 2023
Room was not ready at 6:00 pm check in. No shower curtain, not cleaned, had to complain at front desk and get another room
Virginia
Stayed 1 night in Oct 2023
Response from Hotel Management on 30 Oct 2023
Dear Virginia, Thank you for the feedback. Our guests should have a pleasant and comfortable stay at our hotel, along with exceptional service, including well-maintained rooms. Therefore, we apologize for the delay in getting your accommodations ready for arrival and for any inconvenience caused by moving to a new space. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. We hope you will consider a return visit to show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management
There is NO ice machine in the whole hotel. Also, bring your own pots, pans and utensils.... those are not provided either.
Verified traveller
Stayed 1 night in Sep 2023
Response from Hotel Management on 3 Oct 2023
Dear Guest, Thank you for the feedback about your stay at our hotel. We strive to provide our guests with all the comforts of home; therefore, we are disappointed to hear we did not meet your expectations. To ensure cleanliness, the dishware, and the other amenities are kept at the front desk; our staff will be happy to deliver them to your suite when informed. Your comments will help us as we continually improve our amenities and service. We appreciate you being our guest and hope you will stay with us again. Sincerely,Hotel Management
This hotel is always nice, clean, and peaceful. Beds are comfortable and cozy. Hotel Manager Ms. Jackson is always kind and professional. She always makes sure all guests feel special. Her crew Denise, Vee, Brunie and Mr. Henry and the cleaning staff are very kind. Thank you to Extended Stay Largo for making me feel at home.
Sharita
Stayed 1 night in Sep 2023
2/10 Terrible
Abraham
Travelled with partner
20 Sep 2023
Disliked: Cleanliness, staff & service, amenities
Tbh, I wouldn’t stay here at all ! The people in the front are rude and do not care to help you out. I had roaches in my room and they didn’t seem TJ care about the fact that they were all over the walls and on the bed. I got a full refund for my stay. I would avoid this place at all costs. No worth the headache. And, there was commotion and argueements happening every night j walked in m. Very interesting people if you ask me.
Abraham
Stayed 4 nights in Sep 2023
Response from Hotel Management on 21 Sep 2023
Dear Abraham, Thank you for sharing your comments. We are genuinely disappointed to learn about the issues you experienced during your visit. We want to assure you that we take every measure possible to prevent the entrance of outside insects, as you mentioned. Our pest control provider regularly services our hotel to maintain high hygiene standards. However, we will address this matter with them to ensure they take the necessary steps to prevent future issues. We are grateful for your patience and hope you will give us another chance to provide you with the seamless and comfortable stay you deserve.Sincerely,Hotel Management
Nice stay for a last minute reservation. Staff was very friendly and understanding
Jamel
Stayed 2 nights in Sep 2023
Response from Hotel Management on 19 Sep 2023
Dear Jamel, Thank you for choosing Extended Stay America and taking time to share your experience. We're glad you had a pleasant experience with us, especially considering it was a last-minute reservation. It's great to know that our staff was friendly and understanding and that their caring hospitality was the highlight of your stay. We hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management
4/10 Poor
Seung Jin
Travelled with family
16 Sep 2023
Disliked: Cleanliness, staff & service, amenities
The hotel was dirty
Seung Jin
Stayed 3 nights in Sep 2023
Response from Hotel Management on 17 Sep 2023
Dear Seung, Thank you for staying with us and sharing your review. We are disappointed to read about the cleanliness issue with our hotel, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations. Please know this is not usual for us, and we hope you give us another chance on your next visit to Landover.Sincerely,Hotel Management
Always enjoy coming to Extended Stay. My room is quiet and peaceful. Bed sleeps well. Thank you to Hotel Manager Jackson, Denise, Vee, and Brunie. Appreciate you all so much.
The rooms are filthy, outdated, and just outright gross. The room smelled like weed when we walked in. The refrigerator didn't open, we were supposed to have two queen beds and were only given one full bed, and then while downstairs near the check in desk, we watched two rooms leave immediately after check in because there were cockroaches all over their rooms. This place should be condemned.
Shannon
Stayed 1 night in Sep 2023
Response from Hotel Management on 4 Sep 2023
Dear Shannon, Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience at our hotel did not meet your expectations. Please accept our sincerest apologies for the issues you encountered during your stay. We take all feedback seriously and will be addressing these issues with our team to ensure that they are resolved promptly. We hope that you will give us another chance to provide you with a better experience in the future. Thank you again for your feedback.Sincerely,Hotel Management
I reserved a 2 queen bedroom and they only had 1 queen bed available, so they gave us a room that couldn’t lock from the outside. The entire hotel smelled of weed and was not clean. The fire alarm went off at 3:30am but no truck ever came. Highly disappointed. Do not stay here.
Chelsea
Stayed 1 night in Sep 2023
Response from Hotel Management on 4 Sep 2023
Dear Chelsea, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and apologize for the issues you encountered during your stay. Rest assured, we will share your concerns with our housekeeping and maintenance teams to resolve them promptly and effectively. We appreciate your patience and understanding as we work to resolve this matter and hope you will return so we can provide you with the exceptional visit you deserve.Sincerely,Hotel Management
4/10 Poor
Janice
16 Aug 2023
Disliked: Property conditions & facilities
The carpet was worn and old, the whole room was worn and old. No ice machines, please don't use the wash clothes and towels they are supposed to be white but they were dirty white thank God I bought my own wash cloths
Janice
Stayed 1 night in Aug 2023
Response from Hotel Management on 17 Aug 2023
Dear Janice, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. Your concerns have been noted and forwarded to our team for further improvement. Thank you for bringing this to our attention. We have forwarded your concerns to our team for improvement. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
Horrible experience, the hotel tried to charge me 2 nights even though I called well in advance to change my reservation, then once we got that situated they tried to overcharge me for the single night. Trying to check in took 45 minutes, the room they provided was not what I booked and it was DISGUSTING and musty. I decided not stay and take the hour drive back home from Beyonce's concert at 2:30am and then drive back to the area the next day, for the other events I had planned in the area that's how bad the hotel was.
Cashey
Stayed 2 nights in Aug 2023
Response from Hotel Management on 10 Aug 2023
Dear Cashey, Thank you for your visit to our hotel. We strive to create a memorable, comfortable stay for every guest; therefore, we apologize for the issues you had which impacted your overall time with us. Your valuable feedback will help us continually strive to improve our guest experience, and our team is reviewing the situation and ensuring it is corrected and fixed. Please reach out to us for further assistance, and we will be happy to help you. We look forward to providing you with the outstanding stay we are known for the next time you are in the area.Sincerely,Hotel Management
6/10 Okay
Theressa
Travelled with family
7 Aug 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Travel for one stay for concert at Fed ex field. Room had old furniture, actually spend time trying to jimmy bedside table draw as it hung open. Used key folder to jam drawer but every time you walked near I it would open, protruding out. It was annoying to say the least. Kept reminding myself that it’s only one night. The refrigerator was really dirty on the outside like something had spilled all over the front but inside appeared clean enough for my liquids. Staff was pleasant, room was quiet and parking great
Theressa
Stayed 1 night in Aug 2023
Response from Hotel Management on 10 Aug 2023
Dear Theressa, Thank you for your visit to our hotel. We strive to create a memorable, comfortable stay for every guest; therefore, we apologize for the issues you had which impacted your overall time with us. Your valuable feedback will help us continually strive to improve our guest experience, and our team is reviewing the room and ensuring it is corrected and fixed. Please reach out to us for further assistance, and we will be happy to help you. We look forward to providing you with the outstanding stay we are known for the next time you are in the area.Sincerely,Hotel Management
Dear Alexis, Thank you for your candid review; we apologize if your stay was anything other than perfect. Your experience is not representative of our usual performance, and we truly regret not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the outstanding stay you deserve. Sincerely,Hotel Management
While the staff was great and very helpful, we could not stay at the property due to a large amount of bugs in the room.
James
Stayed 4 nights in Jul 2023
Response from Hotel Management on 3 Aug 2023
Dear James, Thank you for recognizing our staff's efforts and helpfulness. However, We are sorry about the pest issue in your room during your stay, and we want to extend our apologies for these frustrations during your time with us. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
I loved my room. It was clean, fresh and comfortable. Everytime I come to Extended Stay, I have a wonderful experience. Thanks to Manager Alexis Jackson, front desk crew Ms. Vee and Ms. Denise, cleaning staff, and Mr. Henry.
Sharita
Stayed 1 night in Jul 2023
Response from Hotel Management on 20 Jul 2023
Dear Sharita, Thank you for sharing excellent feedback for Extended Stay America! We are delighted to read that you had such a wonderful experience, from our comfortable accommodations to your interactions with our excellent team, who work around the clock to ensure a memorable stay for every guest! We hope to see you again next time you are in the city.Sincerely,Hotel Management
10/10 Excellent
Sharita
Business traveller
12 Jul 2023
Liked: Cleanliness, staff & service, room comfort
Awesome Manager
Amazing Stay as always. Manager Alexis Jackson is very kind. Appreciate having a Smile from the leadership of this great hotel.
Dirty Floor, Dirty Hallways, Cigarette smell in room, very unstable anf uncomfortable bed!!
Darryl
Stayed 1 night in May 2023
Response from Hotel Management on 24 May 2023
Dear Darryl, We apologize for the cleanliness issues with the floors and hallways and the cigarette smell in your room. We will address these concerns and prevent them from happening again. We also apologize for the bed not meeting your expectations and will consider your feedback. Your feedback is valuable to us, and we hope to provide you with a better experience. Thank you for choosing our hotel.Sincerely,Hotel Management
Staff was nice. The conditions of room was awful. Upon entering the hotel it smelled like smoke.
Angela T.
Stayed 1 night in Apr 2023
Response from Hotel Management on 14 Apr 2023
Dear Angela T, Thank you for being our guest and sharing your feedback. It was pleasing to know our staff was nice. But we apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment. Therefore, we apologize for the smoke smell that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management
Exceptional Customer Service from Manager and Staf
I am very pleased. My hotel room is super clean, super quiet and super comfortable. Manager Jackson and her crew provide excellent customer service. I feel great and I am very happy that I can work in such a quiet, peaceful and comfortable space. Feels like a home away from home. Thank you for the staff and leadership of this beautiful hotel.
Sharita
Stayed 2 nights in Apr 2023
Response from Hotel Management on 15 Apr 2023
Dear Sharita, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our manager and her associates. We are happy to know you like your room too! We value our guests, and making them feel like staying in a home away from home is what we want them to experience. Your compliments are very much appreciated, and our staff will be thrilled to know they are part of the creation for your happy stay with us. Thank you indeed for the feedback, and we hope to host you again for an even better experience.Sincerely,Hotel Management
10/10 Excellent
Nancy
Travelled with family
1 Apr 2023
Liked: Staff & service
Lady in front desk is very friendly and professional overall was fine only issue we saw was 2 cucarachas inside the room furniture is very poor
Nancy
Stayed 1 night in Mar 2023
Response from Hotel Management on 5 Apr 2023
Dear Nancy, Thank you for choosing Extended Stay America! Our team strives to deliver a homelike stay with seamless service and accommodations. Therefore, we are delighted you enjoyed most of your time with us. It was a pleasure to read you were pleased with the service our front desk associate extended to you. Also, we thank you for mentioning the areas where we can improve. We will certainly share your feedback with our team to ensure a flawless visit for future guests. We hope you will stay with us again next time your travel brings you back our way.Sincerely,Hotel Management