A coffee shop/cafe, a garden and an arcade/games room are just a few of the amenities provided at Crystal Creek Rainforest Retreat. For some rest and relaxation, visit the 11 hot tubs. Free in-room WiFi is available to all guests, along with laundry facilities and a fireplace in reception.
Located in Upper Crystal Creek, Crystal Creek Rainforest Retreat is in the mountains and in a national park. Gondwana Rainforests of Australia and Mount Nullum Nature Reserve reflect the area's natural beauty and area attractions include Crystal Creek Miniatures and ISKCON New Govardhana. Travelling with kids? Consider Tweed Regional Aquatic Centre and Tweed Regional Gallery & Margaret Olley Art Centre. Take the opportunity to explore the area for outdoor excitement like mountain climbing. Visit our Upper Crystal Creek travel guide
At Crystal Creek Rainforest Retreat, you can look forward to a coffee shop/cafe, a garden and an arcade/games room. For some rest and relaxation, visit the 11 hot tubs. Stay connected with free in-room WiFi, and guests can find other amenities, such as laundry facilities and a fireplace in reception.
Additional perks include:
6 outdoor pools
Free self-parking
Full breakfast (surcharge), free bike hire and a round-trip airport shuttle (surcharge)
Express check-out, barbecues and wedding services
Room features
All guest rooms at Crystal Creek Rainforest Retreat feature comforts, such as fireplaces and air conditioning, in addition to amenities, such as free WiFi and bathrobes.
Extra conveniences in all rooms include:
Bathrooms with Jetted bath and free toiletries
138-cm TVs with digital channels and DVD players
Wardrobes/cupboards, eco-friendly cleaning products and kitchens
24-hour return airport shuttle on request for a surcharge
Free secured, covered self parking on site
Limited on-site self parking
Kitchen
Cleaning supplies
Coffee/tea maker
Cookware, dishware, and utensils
Dishwasher
Electric kettle
Espresso maker
Freezer
Full-sized refrigerator/freezer
Hob
Microwave
Paper towels
Toaster
Water dispenser
Dining
Daily full breakfast available 8:00 AM to 1:00 PM for a fee: AUD 27.50 per person
A bar/lounge
A coffee shop/cafe
Champagne service
Couples/private dining
Private picnics
Room service (limited hours)
Bathroom
1 private bathroom
Bathtub or shower
Dressing gowns
Free toiletries
Hair dryer
Jetted bathtub
Shampoo
Slippers
Soap
Toilet paper
Towels provided
Living spaces
Fireplace
Entertainment
138-cm TV with digital channels
DVD player
Games
IPod dock
MP3 dock
Outdoor areas
Barbecue grill
Garden
Picnic area
Laundry
Laundry facilities
Climate control
Air conditioning
Heating
Pets
No pets allowed
Suitability/Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No lift
Well-lit path to entrance
Designated smoking areas (fines apply)
Services and conveniences
Concierge services
Housekeeping (on request) (for a fee)
Iron/ironing board
Limited-hour front desk
Meal delivery service
Proposal/romance packages
Wedding services
Location highlights
In a national park
In the mountains
Things to do
Arcade/game room
Billiards/pool table
Free bicycle rentals
Mountain biking
Table tennis
Wine tasting room
Mountain climbing nearby
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector (host has indicated there is a smoke detector on the property)
Security system
Fire extinguisher
General
13 units
Cleaning products are eco-friendly
Free bicycle rentals
Garden
Housekeeping (on request)
Water dispenser
Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before 10:00 AM
Contactless check-out
Late check-out subject to availability
Express check-out available
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:30 AM - 7 PM
Front desk staffed during limited hours
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Front desk (limited hours)
Pets
Pets not allowed
Children and extra beds
Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
Deposit: AUD 1000 per accommodation, per stay
We have included all charges provided to us by the property.
Optional extras
Fee for full breakfast: from approximately AUD 27.5 per person
Airport shuttle fee: AUD 480 per vehicle (return, maximum occupancy 2)
Cleaning/housekeeping/linen fee: AUD 200 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property is professionally cleaned
Property Registration Number PID-STRA-70015
We should mention
This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Frequently asked questions
Does Crystal Creek Rainforest Retreat have a pool?
Yes, this property has 6 outdoor pools.
Is Crystal Creek Rainforest Retreat pet-friendly?
No, pets are not allowed at this property.
How much is parking at Crystal Creek Rainforest Retreat?
Self-parking is free at this property.
What time is check-in at Crystal Creek Rainforest Retreat?
Check-in start time: 3:00 PM; check-in end time: 7:00 PM. Late check-in is available during limited hours.
What time is check-out at Crystal Creek Rainforest Retreat?
Checkout is at 10:00 AM.
Does Crystal Creek Rainforest Retreat provide a shuttle to the airport?
Yes, there's an airport shuttle that runs on request. A fee of AUD 480 per vehicle applies.
Where is Crystal Creek Rainforest Retreat located?
This family-friendly Upper Crystal Creek cottage is located in a national park, steps from Gondwana Rainforests of Australia and within 9 mi (15 km) of Crystal Creek Miniatures and Jack Connolly & Johnny Brims Park. ISKCON New Govardhana and Tweed Regional Aquatic Centre are also within 12 miles (20 km).
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