Search Hotels in Union Plaza, El Paso

"Breakfast"

"Hotel is old. Old furniture and not very clean. Whole place needs updating. Toilet paper was like sandpaper. Can't get much cheaper. No stopper in bathroom sink. "

"Breakfast was delicious! Parking was smooth and safe, front desk staff super nice and cordial!"

"It’s a nice stay very comfortable and friendly. There is a free shuttle, make sure you notify them ahead of time so they can arrange the pick up."

"Had a wonderful stay. The staff was great. It wasn’t too far from the Sun Bowl. We will definitely be staying at this location when we return to El Paso. 💜💜💜"

"Clean and spacious rooms "

"Nice"

"I am writing to formally express my extreme dissatisfaction with my recent stay at the Holiday Inn El Paso West - Sunland Park. My experience was plagued by unacceptable room conditions and a severe lack of professional customer service, both of which fall far below IHG’s advertised standards. 1. Substandard Room Conditions (Bi-Level Room) Upon checking in, we discovered that our room was in a state of neglect. Specific issues included: • Hygiene: The carpets and walls were visibly dirty, and the shower had not been properly sanitized. • Maintenance: The downstairs television would not power on, and the water pressure in the shower was extremely weak with no hot water available. • Safety/Security: The sliding door was stuck and could not be closed or locked properly, which is a significant security concern. • Service Failure: Despite calling to report these issues, no one was sent to assist us, and housekeeping failed to clean our room entirely during our stay. 2. Professional Misconduct & Service Failure The most distressing part of our stay occurred at 1:30 AM on May 4th 2026. After returning from a concert, our key cards failed to unlock the gate to our room. I called the front desk to request assistance, as we were carrying food and were exhausted from walking. The only male staff member at the front deskon duty was incredibly rude and dismissive."

"The rooms are definitely use some updating. The bathtub and shower curtain need to be replaced."