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Reviews of Best Western Plus Twin Falls Hotel

2.5 out of 5
Best Western Plus Twin Falls Hotel
1377 Blue Lakes Boulevard N, Twin Falls, ID

Reviews

8.8

Excellent

Rating 10 - Excellent. 717 out of 1233 reviews" "
Rating 8 - Good. 335 out of 1233 reviews" "
Rating 6 - Okay. 112 out of 1233 reviews" "
Rating 4 - Poor. 48 out of 1233 reviews" "
Rating 2 - Terrible. 21 out of 1233 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Ricardo

Travelled with family
Liked: Staff & service
Seems like the walls are thin and you hear all the doors closing in the hall.
Stayed 1 night in May 2024

10/10 Excellent

B Jo

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was amazing-so many choices. The dog area was great. I was able to park outside the dootr. Large room with plenty of room to sit and use my computer The pool was great - loved it being inside!
Stayed 1 night in May 2024

10/10 Excellent

Douglas, West Jordan

Checkin was good because we were the only ones there, process with bracelets is a bit tedious. Grounds are well maintained and lush. Restaurants and buffet had good selection, spa service was great. Nightly entertainment was good, beaches were well maintained. Pool and entertainment was nice and the grill and buffet were nice to have. Overall property was very nice and would stay again.
Stayed 1 night in May 2024

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and comfortable hotel with great service and most amazing breakfast. The pool and jacuzzi was clean and large. We love staying here each time we come to Twin Falls.
Stayed 2 nights in May 2024

10/10 Excellent

Carissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 stars all around! Comfortable beds, spacious rooms and stellar breakfast!
Stayed 1 night in May 2024
Response from Front desk on 23 May 2024
Thank you very much! Come back again!!

8/10 Good

Fred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to everything gas and restaurants within short distance.
Stayed 1 night in May 2024
Response from Best western Plus Staff on 22 May 2024
Thank you! We appreciate you.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Best Western Plus Staff on 13 May 2024
Thank you for your review. We appreciate you!!

10/10 Excellent

Christopher

Travelled with family
Great Service.
Stayed 2 nights in May 2024
Response from Best Western Plus Staff on 13 May 2024
Thank you for your review. We highly appreciate you!

2/10 Terrible

Whitney

Stayed 1 night in May 2024
Response from Best Western Plus Staff. on 8 May 2024
I'm so sorry your stay was not up to your expectations. we will do better in the future if you choose to stay with us. So very sorry.

10/10 Excellent

Elsa

Stayed 2 nights in May 2024

10/10 Excellent

Troylene

Travelled with pets, Travelled with partner
The stay was amazing. The pet area needed some attention because there were weeds that had stickers that would hurt dogs paws. Everything else was great!
Stayed 1 night in Apr 2024
Response from Best Western Plus staff on 8 May 2024
Thank you for letting us know about the pet area. We appreciate you!

10/10 Excellent

Baltazar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second stay in two years . Very impressed with how clean , staff friendly
Stayed 1 night in May 2024
Response from Best Western Plus Staff on 8 May 2024
Thank you. We highly appreciate you and your comments!

8/10 Good

Lois

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Simple decor!
Stayed 1 night in Apr 2024
Response from Amy on 2 May 2024
Thank you for your review and for choosing our hotel. We’re so happy that you enjoyed your stay and we’re looking forward to having you stay again!

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed. Spacious room. Clean. Great breakfast. Pool and hot tub look nice but didn’t use although others were enjoying it.
Stayed 1 night in Apr 2024
Response from Amy on 2 May 2024
Thank you for your review and for choosing our hotel. We’re so happy that you enjoyed your stay and we’re looking forward to having you stay again!

10/10 Excellent

Jennifer J

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Amy on 2 May 2024
Thank you for your review and for choosing our hotel. We’re so happy that you enjoyed your stay and we’re looking forward to having you stay again!

8/10 Good

Tonia

Liked: Staff & service, amenities, property conditions & facilities
Bathtub was dirty and half the jets in the hot tub didn't work. But diffently loved the fact that pool and gym opened 24/7 and great breakfast options
Stayed 1 night in Apr 2024
Response from Amy on 26 Apr 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as our breakfast. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back into our hotel in the future.

10/10 Excellent

Nubia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels my family has stayed at. The customer service was amazing from the second we got there till we left. The rooms were clean, if i travel here again i know im staying here again! Thank you!
Stayed 1 night in Apr 2024
Response from Amy on 26 Apr 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as our breakfast. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back into our hotel in the future.

10/10 Excellent

Russell Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Amy on 8 Apr 2024
Thank you for your review and for choosing our hotel. We’re so happy that you enjoyed your stay and we’re looking forward to having you stay again!

10/10 Excellent

susan

Stayed 1 night in Apr 2024
Response from Amy on 26 Apr 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as our breakfast. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back into our hotel in the future.

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent and staff was all very helpful. The only thing is for a stay of 5 nights, our room was not serviced but only once. Garbage was overflowing.
Stayed 5 nights in Mar 2024
Response from Amy on 4 Apr 2024
Thank you for your review and for choosing our hotel. We’re so happy that you enjoyed your stay and we’re looking forward to having you stay again!

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Mar 2024
Response from Amy on 29 Mar 2024
Thank you for your review and for choosing our hotel. We’re so happy that you enjoyed your stay and we’re looking forward to having you stay again!

6/10 Okay

Holly

Liked: Staff & service
.
Stayed 1 night in Mar 2024
Response from Amy on 25 Mar 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as our breakfast. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back into our hotel in the future.

4/10 Poor

Bonnie

Travelled with family
Disliked: Amenities, property conditions & facilities
Toilet didn't work. Moved us to another room where the coffee maker didn't work. Skimpy bed covers.
Stayed 1 night in Mar 2024
Response from Amy on 15 Mar 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Eric

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
Stay was good. Clean room, Nice breakfast. Was a little disapointed that the 24 hr pool arear was out of service and the hot tub was drained. We stayed here before and this was a nice feature.Especialy whe it is snowing outside.
Stayed 1 night in Mar 2024
Response from Amy on 14 Mar 2024
Thank you for your review and for choosing our hotel. We’re so happy that you enjoyed your stay and we’re looking forward to having you stay again!

4/10 Poor

Amy

Stayed 1 night in Feb 2024
Response from Amy on 26 Feb 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

4/10 Poor

Brooke

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We were not made aware that the hot tub and pool were under construction when we booked and we so disappointed. We would have stayed somewhere else. And the staff was not to kind about it. Communication is key and I wish we would have know, paying that much for no amenities is no bueno.
Stayed 1 night in Feb 2024
Response from Tg on 18 Feb 2024
We apologize about our pool,hot tub, and fitness center being closed. I will double check the website. Thank you for making us aware that it does not say it on the website.

8/10 Good

Tanja

Stayed 1 night in Feb 2024
Response from Amy on 25 Mar 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as our breakfast. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back into our hotel in the future.

10/10 Excellent

Ruben

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Amy on 15 Feb 2024
Thank you for your review and for choosing our hotel. We’re so happy that you enjoyed your stay and we’re looking forward to having you stay again!

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, room comfort
Always Great!!
Stayed 1 night in Jan 2024
Response from Amy on 15 Feb 2024
Thank you for your review and for choosing our hotel. We’re so happy that you enjoyed your stay and we’re looking forward to having you stay again!

8/10 Good

Anna

Stayed 1 night in Jan 2024
Response from Amy on 25 Mar 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as our breakfast. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back into our hotel in the future.

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Amy on 18 Jan 2024
Thank you for your review and for choosing our hotel. We’re so happy that you enjoyed your stay and we’re looking forward to having you stay again!

6/10 Okay

Ken

Travelled with partner
Liked: Property conditions & facilities
Stayed here several times and always liked it. This last time was disappointing in that we were supposedly "upgraded" to a business suite that was rather spartan with an added fax machine we had no use for.
Response from Amy on 11 Jan 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Dana

Stayed 1 night in Jan 2024
Response from Amy on 11 Jan 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in and the hotel was quiet for a holiday weekend. Breakfast was very good!
Stayed 1 night in Dec 2023
Response from Amy on 4 Jan 2024
Thank you for your review and for choosing our hotel. We’re so happy that you enjoyed your stay and we’re looking forward to having you stay again!

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room is comfortable and quiet but we were expecting a pool and hot tub. We didn't get the notification until after checking in and we had paid for this room hours before without knowing. Bummer!
Stayed 1 night in Dec 2023
Response from Amy on 30 Dec 2023
Thank you for your review and for choosing our hotel. We’re so happy that you enjoyed your stay and we’re looking forward to having you stay again! We're very sorry you were disappointed by the pool renovations.

6/10 Okay

Michael

Travelled with family
Disliked: Room comfort
Just So So
The best part of the stay was the hot breakfast every day. Room was not clean, toilet never flushed right, keys had to be remade every night, and the hidden 30 a night for pet fee. When you read and says pet friendly you think ok they accept pets, then after making reservations and find out it’s 30 dollars a night I definitely would have looked elsewhere.
Stayed 3 nights in Dec 2023
Response from Amy on 28 Dec 2023
Thank you for your review and for choosing our hotel. We’re so happy that you enjoyed your stay and we’re looking forward to having you stay again!

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Amy on 24 Dec 2023
Thank you for your review and for choosing our hotel. We’re so happy that you enjoyed your stay and we’re looking forward to having you stay again!

6/10 Okay

Tab

Travelled with partner
The pool was closed even for and indoof pool and spa. Bed was very hard and uncofortable
Stayed 1 night in Dec 2023
Response from Amy on 18 Dec 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Douglas

Stayed 1 night in Dec 2023
Response from Amy on 11 Jan 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us.

4/10 Poor

Michelline

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The beds are advertised as full size but were in fact double. The pool is shut down but no notification was listed when i booked through Expedia. Breakfast was good, room was clean.
Stayed 1 night in Dec 2023
Response from Amy on 18 Dec 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Lester D

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Amy on 14 Dec 2023
Thank you for your review and for choosing our hotel. We’re so happy that you enjoyed your stay and we’re looking forward to having you stay again!

8/10 Good

HELEN, Arlington

Stayed 1 night in Dec 2023
Response from Amy on 15 Dec 2023
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us.

8/10 Good

HELEN, Arlington

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great staff, wonderful breakfast. I chose this facility, rather that the less expensive SureStay by Best Western, for the fitness center only to get there and find it was closed for renovation. After a 750 mile drive, I was not amused.
Response from Amy on 14 Dec 2023
Thank you for your review and for choosing our hotel. We’re so happy that you enjoyed your stay and we’re looking forward to having you stay again!

10/10 Excellent

Deanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Amy on 14 Dec 2023
Thank you for your review and for choosing our hotel. We’re so happy that you enjoyed your stay and we’re looking forward to having you stay again!

10/10 Excellent

Donna

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We just stayed one night, but rested well. Clean rooms with vinyl floors for pet friendly ease. Very nice staff and good breakfast buffet. Grounds had snow/ice but were well salted and cleared.
Stayed 1 night in Nov 2023
Response from Amy on 30 Nov 2023
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us.

10/10 Excellent

Yaretxy

Stayed 1 night in Nov 2023
Response from Amy on 18 Dec 2023
Thank you for your review and for choosing our hotel. We’re so happy that you enjoyed your stay and we’re looking forward to having you stay again!

10/10 Excellent

Sheri

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stay here regularly when we make our long road trip. We have stayed at many other choices and like the Beat Western over all of them.
Stayed 1 night in Nov 2023
Response from Amy on 28 Nov 2023
Thank you for your review and for choosing our hotel. We’re so happy that you enjoyed your stay and we’re looking forward to having you stay again!

10/10 Excellent

Lora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, excellent breakfast, clean.
Stayed 3 nights in Nov 2023
Response from Amy on 28 Nov 2023
Thank you for your review and for choosing our hotel. We’re so happy that you enjoyed your stay and we’re looking forward to having you stay again!

8/10 Good

Pat

Stayed 1 night in Nov 2023
Response from Amy on 14 Dec 2023
Thank you for your review and for choosing our hotel. We’re so happy that you enjoyed your stay and we’re looking forward to having you stay again!