โรงแรมใกล้ทราคาดิเยอร์เลค, โกรฟเวนอร์

"Clean rooms, nicely equipped in the kitchen, excellent staff"

"Staff was not responsive to messages sent via Expedia. I sent two messages 2 days before our stay about requiring an accessible room for elderly parents…no response. Sent another message 1 day before our stay to follow up. No response. When I arrived at 3:00pm, I felt chastised when reception told me check-in is at 4pm. I offered to come back because the employee seemed annoyed but the room was ready anyways. Customer service was lacking with this one employee. The other employees were...