"The hotel is located within a college-campus. We booked an ocean-view room, when we checked in, there was some festival going on, and the room wasn't sound-proof. We asked for a different room, and they moved us to a regular room without even an apology, they're like the festival will be done in 2, 3 hours!
The mattress was very uncomfortable.
The day was hot and when the AC didn't work, we called and they told us AC is centrally controlled and is not started until beginning of June. We opened...
"Otele geldiğimizden çıkana kadar hizmet Güleryüzlülük harikaydı. Kahvaltı çok lezizdi. İkramlarınızla bizi inanılmaz mutlu ettiniz. İlk kez yeğenimizin nişanı için geldik, tanımıyorduk burayı ancak herkes o kadar iyiydi ki :) Bir daha kesinlikle buraya geleceğiz. Güleryüzlülü insanlar. Odalar tertemiz ve yeterliydi. Ne anlatayım çokkkkk mutlu ayrıldık valla helal olsun"
"Otelin konumu, temizligi, hizmeti cok iyiydi. Ozellikle resepsiyonundan, temizlik gorevlisine, teknik personelinden, restauranttaki gorevlilerine kadar herkes guler yuzlu ve aninda taleplerini sorunsuz karsiliyorlar. Yine Trabzona yolum dusse tereddutsuz tercih edecegim bir otel."
"Staff are reception desk were exceptional. One in particular, from memory her name was Sergi, or something similar. She helped me with taxi, restaurant and sites to see in Trabzon and surrounding region."
"I only spoke a few Turkish phrases, but the staff were patient and understanding while we communicated via Google Translate. The room had a nice view over Trabzon and clean, came with a comfortable bed and chairs. The dry cleaning service/the staff letting me leave the luggage after the check-out was a huge plus as I travelled the Black Sea region. The location is just 7 min walk from the dolmus stop or 15 min walk from Trabzon Forum. I definitely stay here again. "
"Oda da temizlik yapilmasini istemeniz halinde temizlik yapiliyor ve bunun bilgisi verilmedi ve biz de cok dikkat etmedik.
Gayet guzel, keyifli bir otel.
Son derece memnun kaldik.
Hizmet kalitesi gayet basarili zira bir seye ihtiyac duymaniz halinde hemen yardimci oluyorlar."
