Search Hotels Near Toronto Premium Outlets, Toronto

"Excellent customer service splly the girl at service desk last night was so helpful. Location is excellent close to highway and 20 mins to ridgeway plaza. Bed was clean and comfortable."

"Hotel is dated"

"No porter. No room service. The lobby was extremely hot. No decent breakfast to order. It looks rundown. The room we had was very noisy road traffic and there is no cross air window to be open."

"There were renovations during my stay, with terrible noise starting from 9:00 AM that made it impossible to stay in the room. I had to find another place to be during the day. It was very unpleasant. The staff tried to help by offering another room, but it was not comfortable. No compensation was offered by the staff."

"The room was very nice, and the onsite amenities were great. Things were clean and well maintained. It was really nice having the little coffee shop onsite as well."

"Hotel was clean, breakfast was good, staff was friendly and the amenities were great. My only complaint was the pool was cold. Wish it was a heated pool. Also, about 35 minutes from downtown Toronto maybe longer depending on traffic. However, we got a great deal, so I’m ok with that. I would definitely recommend this hotel and stay there again!"

"Very clean wonderful staff food was great"

"The bedsheets smelled bad, the washroom curtains had stains, and the staff was rude. Overall, it was the worst experience."

"This property was a huge disappointment and not as described. We were placed in a basement unit despite booking what was advertised as a “premier house.” It’s not suitable for six guests. we were only five and still found it inadequate. Basic essentials were lacking: just two rolls of toilet paper for six days (the host was arguing with us that there was more even though we have picture proof there was two), towels smelled of mildew, and not enough sheets for the beds we requested. Amenities like laundry and ironing were shared with the upstairs unit, which was a disaster. We never got to use the washer / dryer bc it was occupied the entire time during our stay. Noise from upstairs began as early as 7 a.m., and even after asking them to be quieter, it continued. The property feels neglected and is currently for sale, with no urgency to make it comfortable. The host was responsive but often rude. While we were granted a partial refund and allowed to cancel after a few days, the conditions were unlivable for the full week. What’s worse, we raised concerns after reading a negative review written just a week before our stay. The host dismissed it as inaccurate, claiming the guest was upset about a refund. That was false our experience was identical to theirs. The photos do not reflect the actual basement unit. Overall, the stay was misleading, uncomfortable, and not worth the money. We would never stay here again and cannot recommend this property."