I have been to Tokyo 9 times and this was the worst hotel I've ever had, I was actually surprised as I've stayed in other MyStays that were fine (Gotanda is really nice), this one needs to be un-branded they are wrecking the name. I always book the small room "business hotels" and although they are all basic and tiny, they are usually very clean and good condition. This hotel is very bad and unwelcoming, the small cold tile hallways feel like you are staying in a jail or very old hospital or hostel. There are no cleaning staff unless you pay, people are only at the front desk at limited times etc. The room is the same poor quality, mold around the sink, rotting wood under the sink and cabinets beat up and rotting. Horrible hardest ever feels like wood mattress. The bathroom is extra small, angled toilet and has yellowed plastic and smells. Ruined the stay in Tokyo this trip and very uncharacteristic of Tokyo hotels.