2/10 แย่มาก
Jamie
11 ธ.ค. 2025
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Hello,
I am requesting a full refund for my reservation at the Prince Arthur Waterfront Hotel in Thunder Bay because the hotel cancelled my booking in violation of the written Expedia policies attached to my confirmation.
My Expedia itinerary explicitly states the following:
1. “Arrivée jusqu’à tout moment”
This clearly means check-in is permitted at ANY time, not restricted to before midnight or any other hour. There is no mention of the reservation expiring or being cancelled at 12:00 a.m.
2. Late Arrival Policy:
My reservation states:
“Aucun remboursement ne sera effectué pour une arrivée tardive ou un départ hâtif.”
This clause confirms that a “late arrival” is allowed — it only means there is no refund for showing up late.
It does not authorize the hotel to cancel the booking.
3. Instructions for Late Arrival:
“En cas d’arrivée tardive, communiquez directement avec l’hébergement afin de vous renseigner sur les politiques en vigueur.”
This suggests that I may contact the property for clarification, not that my reservation is forfeited if I don’t.
Nothing in my terms indicates the room would be cancelled automatically.
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Summary of the issue:
My check-in was for December 10.
The hotel cancelled my reservation at 12:00 a.m. on December 11.
My booking still covered the night of December 10 and checkout on December 11 at 11 a.m.
I arrived at 7:00 a.m. on December 11 — well within the window of “Arrivée jusqu’à tout moment
I was denied the room and told to
Jamie
เข้าพัก 1 คืน, ธันวาคม 2025