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Reviews of Horus Santuario Holistico

2 out of 5
Horus Santuario Holistico
Avenida Revolucion 729, Tepoztlán, MOR

Reviews

5.6
Rating 10 - Excellent. 1 out of 9 reviews" "
Rating 8 - Good. 2 out of 9 reviews" "
Rating 6 - Okay. 3 out of 9 reviews" "
Rating 4 - Poor. 0 out of 9 reviews" "
Rating 2 - Terrible. 3 out of 9 reviews" "

6.6/10

Cleanliness

5.8/10

Staff & service

5.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Malditos hippies
A pesar de la "reservación sin costo" de Expedia, me indicaron un día antes que teniamos que apartar pagando la mitad de la habitación o no se nos tomaría en cuenta, CON TODO Y ESO, indicamos que nuestra llegada sería tarde y aún así nos asignaron una habitación que no era la que habíamos reservado, argumentando que "fuimos los últimos en llegar y era la que quedaba"..." tienen habitación, ¿no? No le veo el problema", expresó el dueño. Horrible estar reservando previamente para llegar a lidiar con eso.
Stayed 1 night in Dec 2017

8/10 Good

jose , ciudad de mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel agradable y comodo
Buena aunque solo fue una noche pero sin problema alguno
Stayed 1 night in Dec 2017

6/10 Okay

JORGE E.

Horus, experiencia
En general la experiencia es diferente, agradable por la atmósfera. Lamentablemente no tenían registrada la reservación y nos ofrecieron una habitación con un costo mayor. Quedaron de enviar el comprobante fiscal y hasta el momento, no lo han enviado. La habitación es acogedora, pero pequeña, no hay agua caliente y poca privacidad.
Stayed 1 night in Nov 2017

6/10 Okay

Angel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2017

2/10 Terrible

a, new york

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE
This place IS NOT SAFE. There was no lock on the cabin door and no key given. The main entrance was always open so anyone could come in and steal or assault you. The owner was away until midnight Friday night, so do not believe it is staffed 24 hours a day. It isn't. The hotel electric fused and I had to find the reset switch myself during a thunderstorm because the owner had left for hours. No apology the next day, in fact he complained a guest arrived late and didn't have enough cash to pay for the room andsent him to get cash at 1am! My advice is pay with credit card before you go if you stay and then you can dispute afterwards. I paid cash but there was no receipt or bill given when we checked out. DO NOT bring children here as there are many high balconies with no barriers. The whole place is like a wooden tree house with incompetent electrics which are a fire hazard. If you are on the higher floors and a fire starts, there is no fire escape and I didn't see a single fire extinguisher or EXIT sign. The shower didn't have any hot water for 2 days and had bare copper wires showing. The owner claimed that was not a problem as the wires are above the shower head. In fact he had an excuse for all the problems and not once apologized or took any responsibility. "Continental breakfast" is grim coffee and cold toast with jelly. There is no way this place would pass safety inspections in America or Europe.
Stayed 2 nights in Oct 2017

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Mala experiencia
Es buena la atención hacia el cliente el señor sahid, sin embargo, la limpieza del bungalow, el agua caliente segun y era tibia.
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Muy tranquilo
Muy tranquilo y bueno para relajarse y pasar una buena noche de tranquilidad muy lejos del dentro de Tepotzotlán pero muy tranquilo
Stayed 1 night in Sep 2017

8/10 Good

Rafaela , cd México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonito hotel
Bonitas instalaciones , muy tranquilo, ambiente agradable, personal confiable y amable.
Stayed 1 night in Sep 2017